rice by rice Avaliações 

Resposta da rice by rice

28 de jul. de 2026

Hi Sylvia,

Thank you for reaching out 🩷

According to the tracking information, your order was delivered to a parcel locker on July 23, 2026.

If you haven't been able to locate it, could you please check the tracking link in the shipping confirmation email you received? You can also track your order via the tracking link on our website.

If you're still experiencing any issues with the delivery, please don't hesitate to contact our Customer Service team by email at cs@ricebyrice.com, and they'll be happy to help you further.

Have a lovely day! 🌸

/ Team rice

Resposta da rice by rice

3 de jul. de 2026

Dear Marianne,

We're so sorry to hear about your experience, and we completely understand how frustrating this must be.

Our customer service team is already in contact with you, and we are also working closely with GLS to investigate what happened to your parcel.

At the moment, we're waiting for some additional information from you so we can continue the investigation with GLS. As soon as we receive the requested details, we'll do everything we can to move the case forward as quickly as possible.

Thank you for your patience, and we truly hope we can resolve this for you soon.

Kind regards,
Team rice 💛

Resposta da rice by rice

10 de jun. de 2026

Hi Scilla Bini
Thank you for your feedback. We're happy to hear that you like the styles.

We understand your concerns regarding pricing and shipping costs. At rice, we focus on creating colorful, high-quality designs that are made to bring joy and everyday magic for years to come. Our melamine products are BPA-free, durable, and designed for everyday use.

Shipping costs can vary depending on destination and order size, and we continuously work to offer the best possible solutions for our customers.

We appreciate you taking the time to share your experience and hope you'll continue to enjoy your rice products.

Kind regards,
Team rice

Resposta da rice by rice

27 de mai. de 2026

Hi,
Thank you for taking the time to share your experience. We’re very sorry to hear that the lid broke after such a short time. Although our to-go cups are made for everyday use, a fall or impact can unfortunately cause parts such as the lid to break - even from a relatively low height.
Unfortunately, we do not currently stock or sell replacement lids separately for our to-go cups. We know this can be disappointing. At the same time, we also try to avoid overproducing spare parts for all products, as this would also have an environmental impact and could lead to unnecessary waste.

Of course, we understand your point of view, and we’re sorry that this experience has left you disappointed with rice. We truly appreciate your feedback, as it helps us evaluate both our products and the service we offer going forward.

Kind regards,
Team rice

Resposta da rice by rice

16 de abr. de 2026

Dear Carolin,
Thank you for your feedback. We are very sorry to hear about your experience.

At rice, we place great emphasis on safety and quality, and we continuously test our products to ensure they meet current EU regulations for food contact. Our products are designed to be durable and to handle everyday use – including small bumps and drops.

However, the material is hard and while it is strong, it is not unbreakable. In rare cases, breakage can unfortunately occur even the first time a product is exposed to a harder impact, such as being dropped.

We understand that this is disappointing – especially after a larger purchase – and we truly take your feedback seriously.

If you would like, you are very welcome to contact us directly so we can take a closer look at your case.

Kind regards,
The rice Team

Resposta da rice by rice

20 de abr. de 2026

Dear Lilo.
Thank you for your feedback and for your kind words about our products - we truly appreciate it 💛

We’re very sorry to hear that your order took longer than expected and that the track & trace did not work properly. That is certainly not the experience we aim to provide.

Due to the Easter period, there have been delays both in the handling of orders at our warehouse and in shipments across Europe. This may have affected the delivery time of your order.

We always do our very best to ensure that orders arrive as quickly as possible, and our typical delivery time is 3–7 working days from the date of purchase. However, during periods of increased activity - such as holidays, sales, or special promotions - delivery times may occasionally be longer.

We completely understand your frustration and will take your feedback into account as we continue improving our service.

Thank you again for your patience and your honest review - and we’re happy to hear that you are pleased with the products!

Kind regards,
Team rice 💛