rice by rice Avaliações 

Resposta da rice by rice

2 de fev. de 2026

Dear Laura
Thank you very much for your message.

We understand from our Customer Service team that they have already been in contact with you regarding your order, and we are very sorry to hear that part of the order arrived broken and that the packaging was not in good condition.

You do not need to return the item. However, our colleague has sent you a free return label in case you still wish to return it. If you choose to do so, there will of course be no cost for you.

Please don’t hesitate to contact us again if you have any further questions or need assistance — we are always happy to help.

Kind regards
Team rice

Resposta da rice by rice

14 de jan. de 2026

Dear Louise,

We’re sorry to hear that you haven’t received your order yet.

We do our best to ensure that you receive your order as soon as possible, and the delivery time is typically 3–7 working days from the date of purchase.

During periods of extraordinary demand, such as sales or special promotions, delivery times may be longer due to increased activity in the warehouse.

If you placed your order on January 2, you should have received a shipping confirmation email with a tracking link. If you’re unable to find the email, you can also track your order here:
https://ricebyrice.com/tools/track/

You’re very welcome to contact our customer service at cs@ricebyrice.com, and they’ll be happy to help you further. 💛

Kind regards
Team rice

Resposta da rice by rice

6 de jan. de 2026

Dear Mollier. Thank you for letting us know, and we are very sorry to hear about this. We sincerely apologize for the inconvenience caused.

This is of course not the experience we want you to have. Could you please confirm your order number and any previous correspondence, so we can investigate further? Please send it to cs@ricebyrice.com.

Thank you for your patience, and we truly appreciate you bringing this to our attention.

Kind regards,
Team rice

Resposta da rice by rice

17 de dez. de 2025

Dear Bertrand,

Thank you for sharing your experience with us. We’re truly sorry to hear that the packaging did not meet your expectations.

We always strive to select packaging that fits each product as well as possible. Our boxes are chosen based on the shipment sizes we send most frequently, which unfortunately means they don’t always fit every single product perfectly.

That said, this is something we continuously review. We regularly evaluate which products we ship and what type of box and protection they require, so we can improve where needed while also reducing unnecessary packaging. Your feedback is therefore very valuable to us and will be shared with our logistics team.

We sincerely apologize for the inconvenience this caused, especially as the item was intended as a gift.

Kind regards,
Team rice

Resposta da rice by rice

15 de dez. de 2025

Hi,

Thank you for your feedback. We’re really sorry to hear about the delivery issue and the lack of response you experienced. That’s not the level of service we want to provide.

We’ve unfortunately experienced a period where Microsoft had server problems, and as a result some of our emails could not be sent, which may explain why you didn’t receive replies despite contacting us several times.

We truly apologize for the inconvenience and for the long wait.

Kind regards
Team rice

Resposta da rice by rice

17 de dez. de 2025

Hi Dinja,
Thank you for taking the time to share your experience with us.

We’re very sorry to hear that you’ve been disappointed with the delivery time and the communication. Due to the high volume of orders during Black Friday, our delivery times were unfortunately longer than usual, and we sincerely apologize for the inconvenience this may have caused.

This is not the experience we want to give our customers, and we truly regret the frustration it has created. Your feedback is important to us and helps us improve both our service and communication going forward.

We can see that you placed your order on 29/11, and the package was delivered on 8/12. On 3/12, you contacted us to ask when the package would be shipped, and we replied that it had just been packed and dispatched. On 5/12, you reached out again because you were unable to track the shipment on GLS as the tracking page was in Danish, and on 8/12 we guided you on how to change the language to English.

If you have any questions or if there’s anything we can do to assist further, please feel free to contact us. We truly appreciate your patience, and we hope we’ll have the opportunity to welcome you back and give you a much better experience in the future.

Kind regards,
Team rice