Richmond Motor Group - MG Bognor Regis Avaliações 

296
O TrustScore é 4.5 de um total de 5

4,6

MG Bognor Regis, Saltbox Road, PO22 9FP Bognor Regis, West Sussex, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I needed to buy a new car and part exchange my old one. Ned was very helpful, knowledgeable, friendly, and made the whole process very easy. He listened to what I wanted and came up with suggest... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The whole process has been straight forward and easy. Beth at MG was fab, she was very knowledgeable, helpful and nothing was to much bother. From ordering my car till delivery. Beth kept in touch and... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Went to book an MOT for my 5 year old MG3 last Wednesday, and on Thursday met with Aidan at MG Richmond Bognor. Aidan was extremely knowledgeable helpful and courteous and took time to understand our... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Picked up my new MG from here last week. What a fantastic place to go for a new car. Every member of staff that I interacted with friendly and helpful, including the service department who had recentl... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Concessionária
  2. Oficina de Inspeção Veicular
  3. Serviço de Motorista
  4. Concessionária Hyundai
  5. Concessionária Skoda
  6. Revendedora de carros usados

Escrito pela empresa

Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.


Informações de contato

  • MG Bognor Regis, Saltbox Road, PO22 9FP, Bognor Regis, West Sussex, Reino Unido

  • 01243 584 333

4,6

Excelente

O TrustScore é 4.5 de um total de 5

296 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as avaliações

(296)

1.646 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I recently upgraded my MG to a new…

I recently upgraded my MG to a new model, and I couldn’t have asked for a better experience thanks to Ned Cox.

Ned was friendly, knowledgeable and incredibly supportive throughout the whole process. He listened to what we needed as a family, took the time to understand our requirements and found the right car for us without ever making us feel pressured.

The whole experience was relaxed, straightforward and genuinely enjoyable. It’s clear that Ned really cares about his customers and making sure they’re happy with their choice.

I would highly recommend Ned to anyone looking for a new car. Thank you for all your help, Ned!

31 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Absolutely awful experience with … Non existent aftercare

Absolutely awful experience with Richmond MG Bognor when I purchased a MG HS Trophy from them 15,000 miles and I returned the vehicle several times with a gearbox issue kept saying nothing wrong with it this was all the time and not intermittent as they claimed in the end served a 14 day rejection on them whilst the car was in there workshop on the third occasion and they advised me it needed a new clutch and flywheel not good.
Also be careful when buying extra warranty's from them as I'm still fighting them to return the monies to me six weeks on. Terrible response from the top to the bottom.
Roy Christian

10 de agosto de 2026
Avaliação não solicitada
logotipo da Richmond Motor Group - MG Bognor Regis

Resposta da Richmond Motor Group - MG Bognor Regis

Hi Roy,

Thank you for taking the time to share your feedback. Your comments have been shared with the relevant management team so they can review the situation and address any areas for improvement. Please get in touch with our customer service team at customerservice@richmondmotorgroup.com if you wish to discuss your concerns further.

Kind regards,
Izzy

Avaliado com 5 de um total de 5 estrelas

Excellent service from Ned

I needed to buy a new car and part exchange my old one.
Ned was very helpful, knowledgeable, friendly, and made the whole process very easy.
He listened to what I wanted and came up with suggestions of suitable cars for me in my price range.
He was very thorough and made sure I understood everything before I took my new car away.
He followed up with a phone call a few days later to check everything was going well and to contact him anytime if I had any further questions.

5 de agosto de 2026
Avaliação não solicitada
logotipo da Richmond Motor Group - MG Bognor Regis

Resposta da Richmond Motor Group - MG Bognor Regis

We're so pleased to hear about your excellent experience! It's wonderful that our team member was helpful, knowledgeable, and made the process easy for you. We appreciate your kind words about the thorough service and follow-up.

Avaliado com 5 de um total de 5 estrelas

Bethany was so helpful

Bethany was so helpful, really grateful for her help and flexibility!

28 de junho de 2026
Avaliação não solicitada
logotipo da Richmond Motor Group - MG Bognor Regis

Resposta da Richmond Motor Group - MG Bognor Regis

We appreciate your wonderful review and five-star rating! We're delighted that our team was helpful and flexible.

Avaliado com 5 de um total de 5 estrelas

The whole process has been straight…

The whole process has been straight forward and easy. Beth at MG was fab, she was very knowledgeable, helpful and nothing was to much bother. From ordering my car till delivery. Beth kept in touch and gave me updates. The customer service has been spot on and thank you for making it pleasurable.

3 de agosto de 2026
Avaliação não solicitada
logotipo da Richmond Motor Group - MG Bognor Regis

Resposta da Richmond Motor Group - MG Bognor Regis

We appreciate your positive feedback and 5-star rating! We're delighted to hear that the entire process was straightforward and easy, and that our team member was knowledgeable and helpful from order to delivery. We're glad our customer service was spot on and made it a pleasurable experience.

Avaliado com 5 de um total de 5 estrelas

Great customer service!

Just spent some with Ned over at Bognor and yep this young man has had me smiling! He’s knowledgable, professional and not pushy. Thank you Ned and the team at Bognor!

30 de julho de 2026
Avaliação não solicitada
logotipo da Richmond Motor Group - MG Bognor Regis

Resposta da Richmond Motor Group - MG Bognor Regis

We appreciate your wonderful feedback and five-star rating! We're so glad to hear that our team was knowledgeable, professional, and not pushy, leaving you smiling.

Avaliado com 1 de um total de 5 estrelas

Worst experience of contact

I have to say this is actually the worst service attempt I have had. I am limited in how I can contact them as I am partially blind so have to use phone (constantly engaged or it just keeps ringing) or online booking, tried twice and no response. Have now had to contact a garage in Worthing for them to service my car. Richmond was the dealer I bought my car from in 2025.

1 de julho de 2026
Avaliação não solicitada
logotipo da Richmond Motor Group - MG Bognor Regis

Resposta da Richmond Motor Group - MG Bognor Regis

Hi Martin,

Thank you for taking the time to share your feedback. Your comments have been shared with the relevant management team so they can review the situation and address any areas for improvement.

Please get in touch with our customer service team at customerservice@richmondmotorgroup.com if you wish to discuss your concerns further.

Kind regards,
Izzy

Avaliado com 5 de um total de 5 estrelas

Fantastic experience no pushy sales

Fantastic experience no pushy sales
Real down to earth and a real pleasure to deal with
Real thanks to Aidan miles

13 de julho de 2026
Avaliação não solicitada
logotipo da Richmond Motor Group - MG Bognor Regis

Resposta da Richmond Motor Group - MG Bognor Regis

We appreciate your fantastic feedback and five-star rating! We're so glad to hear that your experience was a real pleasure and that our team was down to earth and not pushy.

Avaliado com 5 de um total de 5 estrelas

New car purchase

Ned dealt with the purchase of our new car and dealt with everything in a calm and professional manner

11 de junho de 2026
Avaliação não solicitada
logotipo da Richmond Motor Group - MG Bognor Regis

Resposta da Richmond Motor Group - MG Bognor Regis

We appreciate your wonderful feedback! We are so pleased to hear that your car purchase was handled calmly and professionally.

Avaliado com 5 de um total de 5 estrelas

Fantastic service from beginning to end

Picked up my new MG from here last week. What a fantastic place to go for a new car. Every member of staff that I interacted with friendly and helpful, including the service department who had recently seen my previous MG. My main point of contact was Bethany Louis who helped me right from choosing which model would best suit my needs (I am a motability customer), until my final pick up. She kept me informed throughout, made sure that I had any questions answered and has called me since collection to check that I am happy with my new car, which I am. I would highly recommend popping in if you are in the market for a new car. Thank you MG Bognor

29 de maio de 2026
Avaliação não solicitada
logotipo da Richmond Motor Group - MG Bognor Regis

Resposta da Richmond Motor Group - MG Bognor Regis

We are so pleased to hear about your fantastic experience with us, especially regarding your new car purchase. It is wonderful to know that our team provided friendly and helpful service, and that your main point of contact kept you well-informed. We truly appreciate your high recommendation and kind words.

Avaliado com 5 de um total de 5 estrelas

Great value cars

Recently purchased 25 plate MG self charging hybrid ZS. Absolutely love the car!! Turned up at the bognor regis branch was welcomed by Beth, who was great and a pleasure to be served by.
Her knowledge of the car was so informative, went on two test drives.
We were not planning to buy a car but you cannot beat the prices!!
Beth arranged to get the car from Guildford branch which happened within a couple of days, came to test drive and purchased. Highly recommend the Richmond Cars Group and Beth.

26 de maio de 2026
Avaliação não solicitada
logotipo da Richmond Motor Group - MG Bognor Regis

Resposta da Richmond Motor Group - MG Bognor Regis

We are delighted to hear how much you love your new car! It's wonderful to know our team provided such a positive and informative experience, making your purchase so smooth. We truly appreciate your kind recommendation.

Avaliado com 1 de um total de 5 estrelas

Very disappointed

Very disappointed, I had my new mg in for service on collection of car I noticed the parcel shelf bracket snapped , I spoke to service advisor , I needed to return car to garage ,I wasted a day dropping car back to them to find no repair , I was promised a manger would call , 2 weeks later nothing poor contact i wouldn't use this garage

1 de maio de 2026
Avaliação não solicitada
logotipo da Richmond Motor Group - MG Bognor Regis

Resposta da Richmond Motor Group - MG Bognor Regis

We are truly sorry to hear about the issues with your parcel shelf and the lack of follow-up. We are actively investigating this to prevent similar occurrences and improve our communication.

Avaliado com 5 de um total de 5 estrelas

Positive experience from complex off the cuff enquiry to completion

Dropped in on a whim to look at various options relating to my daughters' cars and because I had been playing with the idea of going fully electric rather than PHEV. Beth Louis, despite being busy, took the time to listen to the many options running through my head and made several positive suggestions. Some of the discussions are ongoing but I have selfishly completed my own change to full electric and Beth was proactive without being pushy in making this happen. She showed empathy and a willingness to get the deal done.

15 de maio de 2026
Avaliação não solicitada
logotipo da Richmond Motor Group - MG Bognor Regis

Resposta da Richmond Motor Group - MG Bognor Regis

We are so glad to hear you had such a positive experience with us! It is wonderful to know our team was able to assist you effectively with your vehicle choices. We appreciate you sharing your feedback.

Avaliado com 5 de um total de 5 estrelas

Ned was very professional.

Ned was really friendly, knowledgeable and helpful. He made the whole experience smooth and enjoyable.

11 de maio de 2026
Avaliação não solicitada
logotipo da Richmond Motor Group - MG Bognor Regis

Resposta da Richmond Motor Group - MG Bognor Regis

We appreciate your five-star rating! We're happy to hear that you found our team member friendly, knowledgeable, and helpful, and that your experience was smooth and enjoyable.

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great support from Beth Louis when we decided to get a new car. Kept us updated all through the process and made sure we understood the details.

6 de março de 2026
Avaliação não solicitada
logotipo da Richmond Motor Group - MG Bognor Regis

Resposta da Richmond Motor Group - MG Bognor Regis

We're happy to hear that you received great support and were kept updated throughout the process of getting your new car. We appreciate your feedback!

Avaliado com 5 de um total de 5 estrelas

They were very friendly

They were very friendly, found the car what was amazing and a great colour. The sales guy was very knowledgeable and listened, the car is spotless.

27 de abril de 2026
logotipo da Richmond Motor Group - MG Bognor Regis

Resposta da Richmond Motor Group - MG Bognor Regis

We appreciate your positive feedback! We're so glad to hear that you found our team friendly and knowledgeable, and that you love your spotless car and its amazing color.

Avaliado com 5 de um total de 5 estrelas

Very good service

Very good service

1 de maio de 2026
Avaliação não solicitada
logotipo da Richmond Motor Group - MG Bognor Regis

Resposta da Richmond Motor Group - MG Bognor Regis

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Bought a new car from Richmond…

Bought a new car from Richmond completely pain free. The sales exec (Beth) couldn't have been more helpful. I'd recommend the company and their sales team.

24 de abril de 2026
Avaliação não solicitada
logotipo da Richmond Motor Group - MG Bognor Regis

Resposta da Richmond Motor Group - MG Bognor Regis

We're happy to hear your new car purchase was pain-free! It's great that our sales team, especially Beth, was so helpful. We appreciate your recommendation of our company.

Avaliado com 5 de um total de 5 estrelas

We would highly recommend Richmond MG…

We would highly recommend Richmond MG Bognor Regis. Beth was extremely helpful, very knowledgeable and a pleasure to deal with, so much so we purchased two cars!

23 de abril de 2026
Avaliação não solicitada
logotipo da Richmond Motor Group - MG Bognor Regis

Resposta da Richmond Motor Group - MG Bognor Regis

We appreciate your recommendation of our team! We're happy to hear that you found our service to be helpful and informative, resulting in your purchase of two cars. Thank you!

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