Bought 2 cars in a week first my wife’s then mine. First was a used Kamiq 1.0 then a brand new Octavia VRs both cars are absolutely stunning in their own right but the dealership was first... Ver mais
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Localização
Trocar localizaçãoSkoda Southampton, Broad Oak, Botley, SO30 2EU Southampton, Hampshire, GB
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Veja o que dizem as avaliações
It was very straight forward to book an appointment with the dealership. I filled out an online form, someone from Richmond Motor Group rang me to make the appointment with Ben. I hadn’t met Ben befor... Ver mais
A empresa respondeu
Wow, what a salesman Joey Danladi is! He made the whole experience of purchasing our new car such a seamless process. He was patient talked through all our options ensuring we made the right decisions... Ver mais
A empresa respondeu
Everyone at Richmond have been really kind, polite and patient. Ben was who we originally saw and would not rate him highly enough. He kept us up to date with the progress of preparation, to the sale... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- Oficina de Inspeção Veicular
- Serviço de Motorista
- Concessionária Hyundai
- Concessionária Skoda
- Revendedora de carros usados
Escrito pela empresa
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Informações de contato
Skoda Southampton, Broad Oak, Botley, SO30 2EU, Southampton, Hampshire, Reino Unido
- 01489 785 111
4,8
Excelente
494 avaliações
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The salesperson was extremely helpful
The salesperson was extremely helpful . He showed us a range of vehicles within our price range, highlighting all features . He was not pushy nor patronising.on purchase he set up the car radio etc after a couple days rang to check all was ok , said to pop back if we had and issues
25 de março de 2025
Resposta da Richmond Motor Group - Skoda Southampton
Good afternoon Angie, we appreciate your kind words about our salesperson. It's wonderful to hear that you had such a positive experience. We strive to provide our customers with exceptional service, and it's gratifying to know that our salesperson went above and beyond to meet your needs. We're pleased that you found the car you were looking for and that our salesperson was helpful and attentive throughout the process. Kind regards, Cameron
Great Customer Service
I recently purchased a Škoda Karoq from Tomasz at Richmond's Škoda in Botley and the experience was fantastic from start to finish. Tomasz took the time to understand exactly what I was looking for in a car, ensuring I got the right fit for my needs. He arranged a lengthy test drive, allowing me to get a real feel for the car, and patiently explained how everything worked in detail. Throughout the process, he was professional, knowledgeable, and never made me feel rushed. His friendly and approachable manner made the whole experience smooth and enjoyable. If you’re looking for a helpful and professional car salesman, I highly recommend Thomasz and the team at Richmond's Škoda in Botley, Southampton.
14 de março de 2025
Avaliação não solicitada
Resposta da Richmond Motor Group - Skoda Southampton
Good morning Melanie, thank you for your kind review! We're delighted to hear about your positive experience with Tomasz and the team at our Botley dealership. It's wonderful to know that Tomasz took the time to understand your needs and preferences, ensuring you found the perfect car for you.
We appreciate your feedback about Tomasz's professionalism, knowledge, and friendly approach. We strive to provide our customers with a seamless and enjoyable car buying experience, and it's rewarding to hear that we achieved this for you. We'll be sure to pass your compliments on to Tomasz and the team. Kind regards, Cameron
Resposta da Richmond Motor Group - Skoda Southampton
Hi Anne. We appreciate your kind words about Scott's service. We strive to provide excellent customer service and are glad to hear that Scott met your expectations. Many thanks, Laurence.
Great customer service and…
Great customer service and communication from the team. Car is perfect.
18 de março de 2025
Resposta da Richmond Motor Group - Skoda Southampton
Good morning Chelsea, thank you for your kind words! We're thrilled to hear that you had a positive experience and are happy with your car. Kind regard, Cameron
Excellent service from Richmond Botley
I was very nervous about buying a car on my own, but Joey was so helpful and kind that it actually became very easy.
17 de março de 2025
Resposta da Richmond Motor Group - Skoda Southampton
We're so glad to hear that you had a positive experience! It's wonderful to know that you felt comfortable and supported throughout the process. We strive to create a welcoming and helpful environment for all our customers.
Resposta da Richmond Motor Group - Skoda Southampton
Good afternoon Reg, we appreciate your kind words and are glad to hear you had a positive experience. We strive to provide excellent service and fair pricing. Thank you for your feedback. Kind regards, Cameron
Friendly and polite staff
Friendly and polite staff, very helpful and quick service
10 de março de 2025
Resposta da Richmond Motor Group - Skoda Southampton
Thank you for your kind words! We are delighted to hear that you found our staff friendly and helpful, and that you received quick service. We appreciate your feedback and look forward to assisting you again in the future.
Very positive customer experience
Staff very friendly, pleasant and good communication throughout the used car buying process. My only knock would be the explanation of the breakdown of deposit amounts and payments (exactly when they'd be taken etc) wasn't the clearest thing in the world, but that's complex financial agreements for you. All in all, a very positive experience there - personally I dealt with Richard and Shelton and don't have a single bad word to say about them, very pleasant staff.
10 de março de 2025
Resposta da Richmond Motor Group - Skoda Southampton
We appreciate your kind words about our staff. We're glad you had a positive experience with Richard and Shelton. We strive to provide excellent customer service, and it's wonderful to hear that you found them friendly and helpful. We understand your point about the clarity of the deposit and payment breakdown. We're always looking for ways to improve our processes and will take your feedback into consideration.
Face to face was very good
Face to face was very good. However, the car date to pick up was delayed and communication wasn’t a positive experience creating mistrust. When I picked the car up every effort was made to make me feel valued as a customer.
21 de fevereiro de 2025
Resposta da Richmond Motor Group - Skoda Southampton
We appreciate your feedback. We understand that delays can be frustrating, and we apologize for the communication issues you experienced. We're glad that the team made every effort to ensure you felt valued as a customer when you picked up your car.
Perfect service
From start to finish from test driving a couple cars and then saying what I wanted , they not only got the right car for me the staff were second to none and would 100% use them in the future if I wanted to buy another car ..
thank you all Richmond Botley
11 de fevereiro de 2025
Resposta da Richmond Motor Group - Skoda Southampton
Hi Adrian. We are so happy to hear that you had a positive experience with us. We strive to provide our customers with the best possible service and we are thrilled that you were happy with the car you purchased and the staff you worked with. We appreciate your kind words and look forward to seeing you again in the future. Many thanks, Laurence.
Friendly staff
Friendly staff. Hassle free transaction. A pleasure to deal with.
8 de fevereiro de 2025
Resposta da Richmond Motor Group - Skoda Southampton
Hi Chris. We are delighted to hear you had a positive experience with our team. We strive to provide excellent customer service and are thrilled to know we met your expectations. We appreciate your kind words and look forward to serving you again in the future. Many thanks, Laurence.
Resposta da Richmond Motor Group - Skoda Southampton
Thank you for your kind words! We're delighted to hear about your positive experience. We appreciate you taking the time to share your feedback. We look forward to welcoming you back soon.
Skoda karoq
Just brought Karoq from mark younger very nice man and helpful. Pleased with car thank you David Bayley
29 de janeiro de 2025
Resposta da Richmond Motor Group - Skoda Southampton
Good morning David, we are thrilled to hear about your positive experience with our team. We appreciate your kind words and we are delighted that you are pleased with your new car. Kind regards, Cameron.
Great from start to finish
Excellent service from the staff as always. There were a few issues with the electronic documents but these we4 quickly remedied. Also due to work my commitments, collection was difficult, however David was able to complete the handover at my workplace.
29 de janeiro de 2025
Resposta da Richmond Motor Group - Skoda Southampton
Good morning Allan, thank you for your kind words about our staff. We're happy to hear that you received excellent service and that the issues with your electronic documents were resolved quickly. We appreciate your feedback and are glad that David was able to accommodate your busy schedule. Kind regards, Cameron.
Very professional & extremely helpful,
Very professional & extremely helpful,
David did an excellent job for me...
20 de janeiro de 2025
Resposta da Richmond Motor Group - Skoda Southampton
Good evening Alan, we appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent service and are glad that David was able to assist you. Kind regards, Cameron.
Great service from Ben
Great service from Ben. Lovely guy. Very knowledgable about the cars. I love my car!
15 de janeiro de 2025
Resposta da Richmond Motor Group - Skoda Southampton
Good afternoon, thank you for your wonderful feedback! We're so pleased to hear you had a great experience and that you love your new car. It's fantastic to know that Ben's knowledge and friendly approach made your purchase so enjoyable. We appreciate you sharing your positive experience with us. We hope you enjoy many happy miles ahead in your new vehicle! Kind regards, Cameron
Everything went well from my initial…
Everything went well from my initial enquiry to a test drive and agreement on a deal.
Luke was new to the Skoda department but knew when to get help and provided an excellent service.
I am pleased with the car.
13 de janeiro de 2025
Resposta da Richmond Motor Group - Skoda Southampton
Thank you for your wonderful 5-star review! We're delighted to hear that your experience, from initial enquiry to final agreement, was positive. It's fantastic to know that you were pleased with the service provided, especially given that it was a new team member's first experience assisting with a sale. We appreciate your kind words and are thrilled you're happy with your new car. We hope you enjoy many happy miles ahead!
Recently traded in a car and got a…
Recently traded in a car and got a Kodiaq from them. Great help and advice from Ben Hodgson. Plus after care was first class.
30 de novembro de 2024
Avaliação não solicitada
Resposta da Richmond Motor Group - Skoda Southampton
Hi Andy. We're delighted to hear about your positive experience with Ben and the aftercare you received. It's wonderful to know that you're happy with your new Kodiaq. Many Thanks, Laurence.
Great service from start to finish
Great service from start to finish.
Joey the salesman was great .
6 de dezembro de 2024
Resposta da Richmond Motor Group - Skoda Southampton
We're thrilled to hear about your positive experience. It's wonderful to know that you were happy with the service you received. We appreciate your kind words about Joey.
Good salespersons
the initial phone conversation with salesperson David was good and professional and persuaded me to drive the hour or so down to look at a specific vehicle. On arrival Ben took over who was equally professional
27 de novembro de 2024
Resposta da Richmond Motor Group - Skoda Southampton
Good afternoon Andy, we're delighted to hear about your positive experience with David and Ben. It's wonderful to know that their professionalism made your visit worthwhile. We appreciate your feedback and will share it with the team.
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