Appt at 8 at the collision center, didn't get an estimator until shortly after 915am. Counter associates kept insisting i should get my rental cart 1st. Why that matters, v they couldn't explain. Fina... Ver mais
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Veja o que dizem as avaliações
Car wasn’t even sanitized..... waited 20 mins to talk someone appointment was at 9:40 didn’t see someone till ten something saw ten guys standing around tho didn’t even do a complementary wash n vacuu... Ver mais
A empresa respondeu
Rick Case Volkswagen's service department really needs to get their act together. 30 days to get an appointment. Do not return phone calls and texts. Inexcusable and poor customer service. Do not have... Ver mais
We researched online first, and with the help of Janet Rivera, who took the time to explain certain details via email, we asked her to schedule an appointment. Once we got to Rick Case, the sale... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Rick Case Automotive Group. Since 1962. Car Dealerships In Florida, Georgia, and Ohio.
Informações de contato
15700 Rick Case Honda Way, 33331, Davie, Estados Unidos
- 954-840-3871
- rickcaseads@rickcase.com
- rickcase.com
2,2
Ruim
796 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent Service
The collision area was excellent. Their speed and attention to our need was very refreshing.
24 de março de 2021
Avaliação não solicitada
Resposta da Rick Case Automotive Group
Thank you so much for choosing Rick Case Honda Davie, VM! We thrive on making every customer's experience absolutely phenomenal. Thank you for your feedback!
Excellent Service Rep
All good. Polite. Positive experience as expected.
21 de março de 2021
Avaliação não solicitada
Resposta da Rick Case Automotive Group
Thank you for providing us with feedback regarding your recent experience with our dealership, Quincy. We look forward to working with you again in the future! Sincerely, the Rick Case Honda Davie Team
Service at Rick Case Volkswagen
I had problems with my battery. Justin did a great job taking care of the problem, my car was on time, and it was totally cleaned.
Thanks Justin, excellent service.
18 de março de 2021
Avaliação não solicitada
Resposta da Rick Case Automotive Group
Hi Elizabeth! We’re happy to hear that we were able to meet your expectations and that Justin provided you with excellent service. Thank you for your feedback! Sincerely, Rick Case Volkswagen
Went in for an oil change and as usual…
Went in for an oil change and as usual the service department tries to convince you that you need other unnecessary service, it’s very frustrating.
18 de março de 2021
Avaliação não solicitada
Resposta da Rick Case Automotive Group
Thank you for sharing your feedback, NG. We’re sorry to hear about your recent experience at our dealership. Our customers are very important to us and we would like to take this opportunity to make things right. Please consider contacting our service manager, Mark Warshefski, to discuss. He can be reached at markwarshefski@rickcase.com or (954) 415-3366. Sincerely, Rick Case Honda Davie
Julio was very helpful with service…
Julio was very helpful with service recommendations and getting my older SUV running great- almost like new!
11 de março de 2021
Avaliação não solicitada
Resposta da Rick Case Automotive Group
Hi Jay! We’re happy to hear that we were able to meet your expectations and that Julio provided you with excellent service. Thank you for your feedback! Sincerely, Rick Case Honda Davie
Julio is a trustworthy service person
Julio is a trustworthy service person
I believe everything that he states about what is needed to be done with my 2 Honda’s
He is a valuable asset to Rick Case Honda
He is a wonderful honest man.
I trust him and he makes my service experience wonderful.
5 de março de 2021
Avaliação não solicitada
Resposta da Rick Case Automotive Group
Hi Albert! We’re happy to hear that we were able to meet your expectations and that Julio provided you with excellent service. Thank you for your feedback! Sincerely, Rick Case Honda Davie
Professional and Patient
From start to finish Mauricio was courteous and professional. Above all patient, always ready to answer any questions we had, and made the purchasing experience a pleasure. I would definitely recommend anyone to purchase a car from him and Rick Case VW.
4 de março de 2021
Avaliação não solicitada
Resposta da Rick Case Automotive Group
Hi there! We’re happy to hear that we were able to meet your expectations and that Mauricio provided you with excellent service. Thank you for your feedback! Sincerely, Rick Case Volkswagen
Great service and informative!
3 de março de 2021
Avaliação não solicitada
Resposta da Rick Case Automotive Group
Thank you for taking the time to provide our dealership with feedback on your recent visit, Marina. We thrive on helping our customers and are glad that you had a great experience with the Rick Case Volkswagen team!
Car wasn’t even sanitized....
Car wasn’t even sanitized..... waited 20 mins to talk someone appointment was at 9:40 didn’t see someone till ten something saw ten guys standing around tho didn’t even do a complementary wash n vacuum worst severvice ever can’t lie!
28 de fevereiro de 2021
Avaliação não solicitada
Resposta da Rick Case Automotive Group
Hello Thomas! At your earliest convenience, please contact our service manager, Alberto Luaces, so we can correct the situation. He can be reached at albertluaces@rickcase.com or (954) 903-5500, ext 5561. Thank you! Sincerely, the Rick Case Volkswagen Team
It’s was great experience roger was…
It’s was great experience roger was very help he took his time to walk me Thur all the steps and made sure I walk out of Rick case with the car I want and no surprise at the end which most dealerships do...
27 de fevereiro de 2021
Avaliação não solicitada
Resposta da Rick Case Automotive Group
Hi Kilo! We’re happy to hear that we were able to meet your expectations and that Roger provided you with excellent service. Thank you for your feedback! Sincerely, Rick Case Honda Davie
Better than the bmw service .feel like…
Better than the bmw service .feel like service advisor get you into a loaner in a flash one person gets it done before you know it
25 de fevereiro de 2021
Avaliação não solicitada
Resposta da Rick Case Automotive Group
Thank you so much for choosing Audi Gwinnett, Chien! We thrive on making every customer's experience absolutely phenomenal. Thank you for your feedback!
Great seGreat servicervice
Great service - the really listened and helped fixing the issue
22 de fevereiro de 2021
Avaliação não solicitada
Resposta da Rick Case Automotive Group
Thank you for the review, Hanif. Our dealership is pleased to serve you and we appreciate your business. We look forward to working with you in the future! Sincerely, the Audi Gwinnett Team
Danny Martinez and Jennifer Iturbide…
Danny Martinez and Jennifer Iturbide were a pleasure to work with. They were very professional, responsive and a pleasure to work with.
21 de fevereiro de 2021
Avaliação não solicitada
Resposta da Rick Case Automotive Group
Hi Eric! We’re happy to hear that we were able to meet your expectations and that Danny and Jennifer provided you with excellent service. Thank you for your feedback! Sincerely, the Rick Case Honda Davie Team
Muy bueno el servicio
20 de fevereiro de 2021
Avaliação não solicitada
Resposta da Rick Case Automotive Group
Gracias por tomarse el tiempo para compartir sus comentarios con nosotros, Estadero. Nos alegra que haya tenido una experiencia positiva y esperamos que vuelva pronto a visitar Rick Case Volkswagen.
Straight to the point
Straight to the point, helpful, and went over and beyond to get me the car of my dreams. Frank was top of line with his customer service prowess and overall knowledge about each Individual model I was shown.
19 de fevereiro de 2021
Avaliação não solicitada
Resposta da Rick Case Automotive Group
Thank you so much for choosing Rick Case Volkswagen, Snthony! We thrive on making every customer's experience absolutely phenomenal. Thank you for your feedback!
Very professional and helpful service
18 de fevereiro de 2021
Avaliação não solicitada
Resposta da Rick Case Automotive Group
Hi there! Thank you for your kind words! We appreciate you choosing us and would like to welcome you to the Rick Case Volkswagen family. Thanks again!
Satisfaction
We had a great experience with Anderson Silva,
We bought the car because of him,
He did a Great presentation of all options,
Best salesman 👨💼
Thanks
15 de fevereiro de 2021
Avaliação não solicitada
Resposta da Rick Case Automotive Group
Hi Mauricio! We’re happy to hear that we were able to meet your expectations and that Anderson provided you with excellent service. Thank you for your feedback! Sincerely, the Rick Case Volkswagen Team
Hi this is Debbra Castro Barnes
Hi this is Debbra Castro Barnes. I want to say am very happy with the service they were quick i did not have to wait long and Stephanie was great her personality was great i feel comfortable with her when i bring my car for service i know my car is in good hands
11 de fevereiro de 2021
Avaliação não solicitada
Resposta da Rick Case Automotive Group
Hi Debbra! We’re happy to hear that we were able to meet your expectations and that Stephanie provided you with excellent service. Thank you for your feedback! Sincerely, the Rick Case Honda Davie Team
Vehicle Service
My vehicle had a couple of issues which were attended to and I was given an estimate of the time of completion. The vehicle was ready at the time given and appears to be in good working order.
4 de fevereiro de 2021
Avaliação não solicitada
Resposta da Rick Case Automotive Group
Thank you for taking the time to share your feedback with us, David. We are glad that you had a positive experience and we look forward to you visiting Rick Case Volkswagen again soon!
I love Rick Case Volkswagen
I love Rick Case Volkswagen! But most importantly, I love Franklin and how he goes above and beyond to assist! After 4 years, I’m still happy and I wouldn’t lease or buy a car without Franklin. Franklin, Vincent and Daniel rock!
30 de janeiro de 2021
Avaliação não solicitada
Resposta da Rick Case Automotive Group
Thank you for your kind words, Cathy. We appreciate you choosing us and would like to officially welcome you to the Rick Case Volkswagen family. Thanks again!
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