Rideignite Avaliações 

117
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I had an issue where I couldn’t remove the belt and ended up stripping the threads on the combined belt ring/crank arm. Emailed support and got an email the next day from a very helpful Michelle who... Ver mais

Avaliado com 5 de um total de 5 estrelas

Recently purchased Puma hard tail; only ridden a couple of times so far but very happy with ride/features and especially with price and 23 kg weight (same as my current unpowered MTB). Very easy to p... Ver mais

Avaliado com 5 de um total de 5 estrelas

Super responsive company when emailed questions. Our 2 hardtail e bikes arrived quickly, and were put together easily. Both seem to ride well with the brief test rides I've given them. No instructions... Ver mais

Avaliado com 2 de um total de 5 estrelas

Customer service has been very helpful but it's not enough to overlook the shoddy ebike we purchased from them. Instruction manual was missing from the box and the battery didn't work at all. We were... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Bicicleta

Escrito pela empresa

Fun and function are what we stand for. Whether you are going for a weekend cruise, tearing up a trail, or commuting to work or school, we want our top of the line products to take you there with ease and style. IGNITE bridges the gap between an design and performance, with our design and production team working closely together to create the ultimate ride.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

117 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,2

Todas as avaliações

(117)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Fast service

Fast service.

Bike was easy to assemble.

Packed very well.

Courier didn’t call on the first delivery but it is a new building.

5 de fevereiro de 2023
Avaliado com 4 de um total de 5 estrelas

excellent value with added challenges

First off, the bike and speed of delivery are excellent value for money. I bought the Glider with moderate expectations for the price and the bike exceeded them. It wasn't all perfect. There were a couple of issues with the bike (mainly the front wheel tbh). The front tyre blew up as soon as I tried to pump it up, it turns out the rubber liner they use inside the wheel had slipped and the tube was torn, threw it away, relined the inner wheel and replaced the tube. The front rotor was also bent, which was fixed with a shifter. The biggest issue was the lack of instructions with the bike. I thought the headlight was faulty. Turns out you just hold the 'up' bottom down for 3 seconds to turn it on or off. Holding the 'down' button will give you a push (the motor activates without peddling for a short burst). All in all, the bike is great value once you sort out the kinks.

2 de fevereiro de 2023
Avaliado com 3 de um total de 5 estrelas

Need the instructions

Didn't get any shipping updates and the board came without a manual or instructions. Found some online, the remote instructions aren't for the remote I have. I have just been figuring it out through trial and error, kinda frustrating.

29 de janeiro de 2023
Avaliado com 1 de um total de 5 estrelas

Faulty skateboard and no reply…

Great delivery time frame but skateboard is faulty - there’s a horrible knocking sound in the back wheels where motor is. I’ve only done about 11kms so far and can’t feel safe to use it anymore. Emailed Ignite 2 weeks ago but no reply so far. Also no instructions on how to turn led lights on…
Weak customer service pos sale

12 de janeiro de 2023
logotipo da Rideignite

Resposta da Rideignite

Hi Ricardo,

Sorry for the poor experience you have had to date, it's not the standard we have set for the team. I can assure you all our boards are tested at the factory to ensure they pass all the required safety tests, if on this rare occasion there is a fault I will get the team to contact you and find a resolution.

I will speak with the customer service team now and get someone to call you.

Avaliado com 4 de um total de 5 estrelas

The bike is good but instructions to build are not!

The bike is good, but the instructions to make it at home need improving. They’re way too basic and assume that everyone knows how to build a bike. I ended up having to take it to a bike store and spending an extra $200 to fix it! The back wheel was slightly bent too. That being said, I’m really happy with it but would recommend you get the company to build it for you before you take it away!

9 de janeiro de 2023
Avaliado com 3 de um total de 5 estrelas

Ordered the bike on Jan 12th

Ordered the bike on Jan 12th. Recieved it on Jan 16th.
Only a few parts to bolt on. Front wheel, mudgard, seat, headlamp & basket. Was a bit unsure about the quick release but I worked it out. A short model specific video would helped. Tool supplied for affixing items, hopeless.
Headlamp doesn't work. I've emailed to let them know. As yet I haven't recieved a reply Jan 23nd.
Bike rides fine and it's doing the job I bought it for. However I would prefer a throttle opposed to rider assist

22 de janeiro de 2023
Avaliado com 2 de um total de 5 estrelas

Great customer service but terrible product

Customer service has been very helpful but it's not enough to overlook the shoddy ebike we purchased from them.
Instruction manual was missing from the box and the battery didn't work at all. We were sent a replacement battery which worked. The overall build was very cheap. The handle bar grips were basically foam covered pvc. The battery didn't look like it fit in properly. The mount for the control panel broke on our first ride. Then the second battery started cutting out regularly after the first few rides, to the point that the bike became unrideable (no point riding a heavy, faulty ebike so I've gone back to riding our lighter push bike).

15 de novembro de 2022
Avaliação não solicitada
logotipo da Rideignite

Resposta da Rideignite

Dear Deborah,

We want to offer our sincerest apologies for the less-than-satisfactory experience you have had with our product. We take pride in the quality of our offerings and we deeply regret falling short of your expectations.

While the issues with our Puma eBike are rare, we understand that in this instance your experience was not ideal, and as a company we are committed to doing everything we can to rectify these situations. We were glad to offer a full refund and hope that you will consider purchasing with us in the future!

Once again, we apologize for any inconvenience caused..

Sincerely,
The IGNITE Team

Avaliado com 5 de um total de 5 estrelas

Wow ordered Thursday

Wow ordered Thursday, delivered Monday (In Western Australia). Great Service. The bike seems well made and of good quality. We have yet to put it through its paces, but first impressions are very positive.

8 de janeiro de 2023
Avaliado com 5 de um total de 5 estrelas

Thank you Ignite!

Thank you Ignite for sending through my order so promptly and without any hassles. Your correspondence was first class and a pleasure to purchase your products from. I would highly recommend your store and eskateboard (snake) for anyone looking to buy.
Well done Ignite

18 de dezembro de 2022
Avaliado com 5 de um total de 5 estrelas

GUYS

GUYS , my first long ride in a long time , The Glider did its job so easily....so good.

And the Price was right ....

Tks

Mick

14 de janeiro de 2023
Avaliado com 5 de um total de 5 estrelas

Thanks for delivering our RideIgnite…

Thanks for delivering our RideIgnite All Terrain e-skateboards in time for Chrissy. Paul & Jax have had so much fun on them over the break. All of your staff have been most helpful. We will be happy to recommend your services to any prospective e-skater. Thanks! : )

21 de dezembro de 2022

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