this review is to thank caroline rhodes the sales executive who came to our house to go through the options of what we need regarding solar panel and smart installation. price was agreed at the meet... Ver mais
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Veja o que dizem as avaliações
From the start Danielle spent many hours making sure we had the right system for us. Project manager George followed this up, sorting and solving queries. Ben and Jack the installers worked long and h... Ver mais
Had 8 solar panels fitted with the battery. Thought it would have taken all day but the fitter Ben had it installed very quickly. I'm quite nosey and was asking a lot of questions and he was happy to... Ver mais
This company provided documentation for my Solar Panels. We had an agreement for resolution and they did not do what they said they would do. Repeated missed deadlines. I would AVOID this compa... Ver mais
4,5
Excelente
81 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 41% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Had my battery fitted today all working…
Had my battery fitted today all working excellent.
Nice easy install
27 de maio de 2026
Avaliação não solicitada
Installation team were brilliant,Ben…
Installation team were brilliant,Ben and Greg went out there way to make the install process brilliant.
They even fixed two broken ridge tiles for me.
21 de maio de 2026
Avaliação não solicitada
This was a great company to work with
This was a great company to work with, everything went off without a hitch. The sales team was great talked us through all of our options. The install team did everything they could to keep us informed while they upgraded us to an electric self sufficient household. From calling them, booking in with he sales team and the install team arriving this was an easy company to supply the panels we’ve wanted for a while.
15 de maio de 2026
Avaliação não solicitada
Resposta da Right NRG
Hi, thanks for the brilliant review. We're really pleased to hear everything went smoothly from start to finish.
We always aim to keep things straightforward and keep you in the loop, so it's great to know the sales and installation teams did a top job for you.
Enjoy your new self-sufficient home, and thanks again for choosing Right NRG!
Ben come no hassle
Ben come no hassle , in and out top lad
15 de maio de 2026
Avaliação não solicitada
Resposta da Right NRG
Hi, thanks for the brilliant feedback. I'll make sure to pass your comments straight on to Ben!
We're really pleased he got the new battery fitted to your existing system quickly and with zero fuss. Enjoy getting the most out of your solar setup in your home.
Thanks again for choosing Right NRG!
I had a very good video consultation…
I had a very good video consultation with Jordan there was no pressure to sign offered us a quick turnaround before we went on holiday, customer service also made sure we got all our paperwork before we went on holiday, very pleased with the level of professionalism and efficiency of the team
14 de maio de 2026
Avaliação não solicitada
Resposta da Right NRG
Hi, thanks for the brilliant review. I'll make sure to pass your kind words straight on to Jordan and the customer service team.
We know a lot of people lead incredibly busy lives or simply prefer not to have home visits, so it's great to hear that our no-pressure video consultations worked perfectly for you. It's exactly why we offer them!
Have a fantastic holiday, and thanks again for choosing Right NRG!
Resposta da Right NRG
Hi Laura,
We really appreciate your patience when we had to rearrange your initial appointment. We're so glad we could get it sorted for you quickly and help get your new system up and running.
Thanks again for choosing Right NRG!
NRG came and installed my solar panels
NRG came and installed my solar panels, from the initial meeting with there advisor through to installation I couldn't fault them. The whole process took under two weeks, the installers did the job quickly and efficiently leaving the place clean, I highly recommend this company.
8 de maio de 2026
Avaliação não solicitada
Resposta da Right NRG
Hi, thanks for the brilliant review.
We're really pleased to hear you couldn't fault the process from that first chat right through to the final fitting. Getting everything sorted in under two weeks and leaving the place spotless is exactly the standard we aim for.
Enjoy your new solar panels, and thanks again for recommending Right NRG!
Installation
Unfortunately I have had to alter this review. I was advised by installer they would return once the scaffolding has been removed to tidy up the trailing wires from the panels. The scaffolding came down 13/05 and now it’s 09/06 and still no one has turned up to tidy up the wires.
6 de maio de 2026
Avaliação não solicitada
Resposta da Right NRG
Hi Billy,
thanks for the kind review.
We always try to resolve things quickly over WhatsApp to save you any hassle, but if that doesn't do the trick, we make sure to get our engineers out as soon as possible in this occasion within 24 hours to put things right.
Enjoy your Smart Heating setup, and thanks again for choosing Right NRG!
Installation team were brilliant
7 de maio de 2026
Avaliação não solicitada
Scaffolders good.
Scaffolders good.
Ben and Greg very polite
Came and did the jobs
29 de abril de 2026
Avaliação não solicitada
Resposta da Right NRG
Hi, thanks for the great feedback. I'll make sure to pass your comments straight on to Ben, Greg, and the scaffolding team.
We're really pleased they got the job sorted for you with no fuss and were polite throughout.
Thanks again for choosing Right NRG!
Wouldn’t recommend personally …
Wouldn’t recommend personally first time and wasn’t a good experience.
1 de abril de 2026
Avaliação não solicitada
Resposta da Right NRG
Hello.
We take all feedback very seriously, but I must state clearly that we have absolutely no record of a 'Holly Mcveigh' anywhere in our systems. We have checked our entire database, including all past inquiries, site surveys, and active contracts, and nobody by this name has ever interacted with our business.
We have already requested your project details through Trustpilot's verification tools to confirm your identity, but this request has been ignored.
If you are indeed a genuine customer, please email hello@right-nrg.co.uk immediately with your project reference so we can investigate this properly. If we do not hear from you, we will continue to work with Trustpilot to have this removed as a fabricated review.
Great experience so far
Great experience so far, panels fitted and up and running today.
David was very informative from point of sale.
Install completed in a few hours even though it was an afternoon appointment the lads worked all the way up to late hours to finish.
System explained well.
27 de abril de 2026
Avaliação não solicitada
Beware of hiden fees
Please beware of cancellation and re-schedules fees which they do not communicate at first contact to book appointment. When changed my mind about getting the product I was questioned intensively and had to provide reason etc.
The sales person however was very knowledgeable and friendly.
1 de abril de 2026
Avaliação não solicitada
Resposta da Right NRG
Hello. Thank you for taking the time to leave a review. It is wonderful to hear that you found our sales representative friendly and knowledgeable.
Regarding the cancellation and reschedule policies, please allow me to clarify that all our terms and conditions are visibly displayed and provided for review before any customer signs an agreement. We believe in complete transparency from the very beginning.
That being said, we do value your feedback. We previously reached out via Trustpilot to request your full name and contact number so we could look into this, but we have not heard back from you yet.
We are always looking for ways to refine how we communicate. We would like to invite you to email your perspective directly to hello@right-nrg.co.uk. our customers insights always help us improve our processes.
We look forward to hearing from you.
worst company ever
worst company ever, DNO wasn’t competed at the time of installation in which they need my signature for so the certificate was fraudulent, nobody contacts you once they have received money leaving you blind. I’m not sure where any of these good reviews have come from the the only good thing was the sales rep who came out to me
22 de março de 2026
Avaliação não solicitada
Resposta da Right NRG
Hello.
We take allegations regarding DNO applications and certification with the utmost seriousness. However, after auditing our entire system, we have absolutely no record of any contract, installation, or interaction under your name. We also requested your project details through Trustpilot's verification tools, but unfortunately, this has been ignored.
Please allow me to be completely clear regarding our procedures: all DNO applications and certifications are handled strictly by the book. We process all network permissions legally and compliantly on behalf of our customers, and we certainly do not issue fraudulent certificates.
If you are a genuine customer, we very much want to help put things right. Please contact our office directly or reply to our request with your project details so we can reach out to you immediately and resolve this.
Very Satisfied with the Installation
Danny and Stuart did a good job with everything. The installation went well. They checked that all things were working before they left.
17 de abril de 2026
Resposta da Right NRG
Thank you for the excellent review! Danny and Stuart take great pride in their work, and I will certainly pass your kind words on to them both.
Making sure everything is running perfectly before we leave your home is exactly how we like to do business. It is wonderful to hear the installation went so smoothly from start to finish.
Thank you for choosing Right NRG, and we wish you the very best with your new system!
Paul was great and George
Paul was great. He explained everything in detail and thoroughly. Was impressed with the procedures when an order was placed. Unfortunately we decided not to proceed when discussed with our family.
George was also very helpful, polite and promised action.
1 de abril de 2026
Avaliação não solicitada
Resposta da Right NRG
Thank you for taking the time to leave such a kind review. We completely understand that moving forward with solar is a big family decision, and we always respect our customers' choices.
I am very glad to hear that Paul and George provided you with excellent service and explained everything thoroughly. They are a real credit to our team, and I will be sure to pass your compliments on to them both.
If you and your family ever decide to revisit the idea in the future, we would be more than happy to help. Wishing you all the very best!
System up and running
System up and running, very happy with the system. Ben explains everything so well,cant wait to see the savings, installers were brilliant, cant fault them. Unfortunately customer care and customer service is non existant unless Keiran is calling you for your next payment. Such a shame
15 de abril de 2026
Avaliação não solicitada
Resposta da Right NRG
Thank you for the fantastic review! I will be sure to pass your compliments on to Ben.
We are very pleased to hear that your system is up and running perfectly. Enjoy watching those savings roll in, and thank you for choosing Right NRG!
My experience has been great from start…
My experience has been great from start to finish
All done in 8 day days even fitting on a Saturday even apps
Great work
11 de abril de 2026
Avaliação não solicitada
Resposta da Right NRG
Cliff, we couldn't let the nice weather pass you by! Glad we met your expectations and you can now look forward to the summer solar rays!
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