Ritz Tours Avaliações 312

O TrustScore é 4.5 de um total de 5

4,5

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Love,love, love our amazing tour “ The wonders of China” Thank you Lilian & Olga for all your help in planning our trip !! It was a well organized tour, & the small group of 9 surely made the d... Ver mais

Avaliado com 5 de um total de 5 estrelas

This is my first time booking a tour and I’ve heard good things regarding Ritz Tours. They are definitely a five star travel agency. From the tour guides, to the hotels, and all meals was excellent. I... Ver mais

Avaliado com 3 de um total de 5 estrelas

We also had a poor experience with Olga. She was difficult to get in touch with and not very helpful when we did. Lillian was more helpful. We decided to go two days early and had trouble getting conf... Ver mais

Avaliado com 5 de um total de 5 estrelas

Each day was well organized and the staff assigned as drivers were very knowledgeable. The representative for the tour operator was always available to address any issues. Overall, Ritz Tours put toge... Ver mais

Detalhes da empresa

  1. Operador de turismo
  2. Agência de Viagens

Sobre Ritz Tours

Escrito pela empresa

Welcome to Ritz Tours.

Your perfect vacation at heart.

At Ritz Tours, we have been handcrafting escorted vacations for more than 40 years. Wherever you want to explore, we are experts in guided tours that show you the iconic sights of a destination while immersing you in its history and culture.

A family-run business with an enduring passion for travel, our tours offer a variety of travel styles. We specialize in everything from escorted group tours through to custom-designed private tours for families, couples and friends, together with special interest journeys for groups of like-minded guests.

Our destinations span the globe: jetting you to the world’s unmissable capitals or its most far-flung corners. Soak up the history of great cities like Rome or Paris on one of our tours to Europe. Witness the UNESCO-listed sites of ancient lands such as Egypt or Jordan. Or book one of our luxury tours to laze on a Bali or Maldives white-sand beach or enjoy a guided tour around the wonders of Brazil or the wildlife reserves of Kenya.

Family values and personal service Wherever you travel with us, your tour reflects the traditional family values we have honored since our launch in 1980. We treat you as part of our Ritz family: providing personalized service from the start to the end of your vacation. Along with our attention to detail, professional integrity and first-hand knowledge of the destinations we offer, it means you can be confident of exploring and traveling without any stress or worry.

Every one of our tours is designed with affordability and comfort in mind, too. As well as flexible booking, our vacations include international flights, luxury hotel accommodation and comprehensive sightseeing itineraries with expert guides—giving you excellent value and enabling you to explore at an unrushed pace. Each also comes with enriching cultural encounters and optional tours, letting you delve deeper into your destination than the average traveler.

Whether it’s a thrilling safari to Africa or a memorable journey through exotic Thailand courtesy of our Asia tours, you can travel in comfort and confidence with Ritz Tours.

Asia I Europe I Africa I Middle East I South America

Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

312 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent Tour of Japan!

We had a wonderful time in Japan with Ritz Tours. From their handling of flights to the local tour guide Fusako,who was accommodating and helpful. Great trip! Thank you!

8 de abril de 2024
logotipo da Ritz Tours

Resposta da Ritz Tours

Hey Luv2Shop,

So thrilled that you had a wonderful and seamless Japan trip with us! We look forward to seeing you again soon!

Avaliado com 5 de um total de 5 estrelas

Enjoyable Trip

Thoroughly enjoyed my trip to this beautiful and fascinating country. Hotels were fine, enjoyed all the restaurants. There was so much to see I wished the tour was a little longer. The only thing that was disappointing was a trip to a garden on a day that was pouring rain there. ( Don't remember if it was in Kyoto or Osaka.) Ended up walking back to the bus, was just too wet. Would have been nice if there was a back-up activity in case of rain.

31 de março de 2024
logotipo da Ritz Tours

Resposta da Ritz Tours

Hey Kathleen,

We are delighted to hear that you fully enjoyed your Japan trip with us and loved the inclusions!

We are sorry that you were unable to participate in one of the tours due to the rain. Thank you for your suggestion; we will consider it for our future trips.

We look forward to seeing you on one of our trips soon!

Avaliado com 5 de um total de 5 estrelas

5 stars revisit

We had been travel to all those cities multi times before. This Ritz tour experience in China is the best we had so far. To our surprise, the food are top notch for a tour. Hotel are 5 stars. Yangtze River cruise is super with many special privileges like VIP lounge and banquet dinner. Tour buses are mostly clean and comfy, one thing need to point out is the bus in Shanghai smell like a moving cigarette ash tray. All local tour guide are great and knowledgeable. Ocean, our tour leader is fantastic all the way 👏 he navigated the whole group through the confuse and busy airports with ease. During the flight being cancel due to bad weather, Ocean put in extra effort to arrange for a new flight, hotel accommodation, transportation and make sure we don’t go hungry. Also I need to thanks Lillian in her LA office for provide all the needed information. Ritz, we will comeback for more future travel.

6 de abril de 2024
Avaliação não solicitada
logotipo da Ritz Tours

Resposta da Ritz Tours

Hey J Ng,

We are thrilled to hear that your China trip with us was the best one ever! We're so glad the inclusions lived up to your expectations. Thank you for acknowledging Ocean's and Lillian's excellent service. We cannot wait to see where you will travel with us next!

Avaliado com 5 de um total de 5 estrelas

Wonderful China Adventures With Ritz Tours

Ritz Tours paired our tour group to China with a 5-star rated tour guide Ocean whose extensive experience and expertise navigated us through the various sights and attractions on our 16-Days Scenic Yangtze Discovery Tour. Ocean is very responsive to our needs, customizing and catering to the varying needs of different members in our 10-member tour group, making each one feeling like a VIP.
The hotels are top-notch, the variety of meals are delicious, and the cruise ship Victoria Sabrina is world-class, and the local guides are very knowlegeable and friendly.
Although tiring as we zip through so many cities and attractions, Ritz Tours has given us a very memorable and wonderful experience. I will gladly recommend Ritz Tours to my friends and family members and mention Ocean as the person to choose as their tour guide.
Kudos to Ritz Tours!

9 de abril de 2024
Avaliação não solicitada
logotipo da Ritz Tours

Resposta da Ritz Tours

Hey Arnold,

We're ecstatic to hear that you had an amazing trip to China with us! We're so glad you loved all the inclusions, and it's delightful to hear that Ocean provided you with excellent service. We consider ourselves very lucky to have him on our team.

Thank you for choosing us, and we can't wait to see where you travel with us next!

Avaliado com 5 de um total de 5 estrelas

The Japan Tour was fantastic

The Japan Tour was fantastic, way above my expectations. The guide, Hiroshi, took great care of our group, working extremely hard to make sure things go well for all of us. His heart was in his work! Thank you very much.

The itinerary was ideal, not too much and not too little. I am a senior citizen, and the amount of walking and sightseeing was just over my limits, but that was great. I had to push myself to keep up, and that gave me a chance to improve my endurance. I appreciate it very much.

The sites were all great, filled with cultural treasures. I learned so much more about Japan than I expected. The Japanese keep their country clean, orderly and welcoming. We have so much to learn from them!

We also appreciate the fine meals arranged by the tour; all at unique and high quality establishments. We don't travel with tour packages much, but the more frequent travelers in our group mentioned that the meals were definitely a cut above, especially compared to cut-rate offerings (Gate1, for instance.)

Bravo, Hiroshi and Ritz! Great job and great value. Highly recommended.

6 de abril de 2024
Avaliação não solicitada
logotipo da Ritz Tours

Resposta da Ritz Tours

Hey Fred,

Thank you for your glowing review. We're thrilled to hear that you thoroughly enjoyed your trip to Japan and that it exceeded your expectations! We truly appreciate you highlighting Hiroshi's outstanding service, and we couldn't agree more. We can't wait to see you again soon!

Avaliado com 4 de um total de 5 estrelas

Japan tour

We recently went on a tour of Japan. The country was interesting & beautiful and the people courteous and helpful but the tour itself was pretty grueling! Too many shrines, temples and Castles and not enough time to enjoy the food and shop!

23 de março de 2024
Avaliação não solicitada
logotipo da Ritz Tours

Resposta da Ritz Tours

Dear Lisa,

We are glad to hear that you enjoyed the destination overall. While our itineraries focus more on major attractions and less on shopping, we will certainly take your feedback into account as we continue to develop new itineraries. We hope to see you again!

Avaliado com 4 de um total de 5 estrelas

Ritz had great plans for our food…

Ritz had great plans for our food experience. We visited many religious site and touristy venues. Due to weather we missed views and Mt Fuji hike. Hotels were good but worst one was in Kyoto. Tour guide excellent bus drivers good. We could've had fewer shrines and one people to people experience. Rather hectic pace and so much walking.

23 de março de 2024
Avaliação não solicitada
logotipo da Ritz Tours

Resposta da Ritz Tours

Hi Martin,

We're glad to hear that you enjoyed your overall Japan trip. Thank you for sharing your experience. We'll use your feedback as we continue to improve our services.

Avaliado com 5 de um total de 5 estrelas

My tour to Taiwan was great

My tour to Taiwan was great, albeit, a little rushed. The accommodations were very good. The language skill of the tour guide can be improved. The agent that helped us book the tour, Lillian, is caring and professional. Overall, it was a good value for the tour.

12 de março de 2024
logotipo da Ritz Tours

Resposta da Ritz Tours

Hey Tiffany,

We are glad to hear you had a great trip overall! Thank you for your feedback as it will help us improve our services. We look forward to having you again!

Avaliado com 5 de um total de 5 estrelas

The tour was great

The tour was great! The hotel were all 5 stars and we enjoyed it a lot.

10 de março de 2024
logotipo da Ritz Tours

Resposta da Ritz Tours

Hey Tooran,

So thrilled to hear you found all the inclusions great and enjoyed it fully! We cannot wait to see you again soon!

Avaliado com 5 de um total de 5 estrelas

The tour was very good.

The tour met our expectations.

8 de março de 2024
Avaliação não solicitada
logotipo da Ritz Tours

Resposta da Ritz Tours

Hey Benjamin,

We are delighted to hear that the trip lived up to your expectations! We cannot wait to see you again!

Avaliado com 5 de um total de 5 estrelas

great tour guide

great tour guide, on schedule, assistance from Ritz

10 de março de 2024
logotipo da Ritz Tours

Resposta da Ritz Tours

Hey Ricardo,

So glad to hear that you found the service seamless and tour guides great! We look forward to seeing you again soon!

Avaliado com 4 de um total de 5 estrelas

too much travel time--some interesting…private tour should have been more inclusive

too much travel time--some interesting places not included and had to pay extra on open day to visit them

27 de fevereiro de 2024
logotipo da Ritz Tours

Resposta da Ritz Tours

Dear Lawson,

We are sorry to hear that the trip didn't live up to your expectations. One of our representatives will contact you to learn more about your experience and clarify further, as well as improve our services where needed. We hope to have you on one of our tours in the future!

Update - 03.15.24

Thank you, Lawson, for taking our call and providing your preference for a hotel in town rather than at the beach, and for expressing interest in activities such as visiting the Golden Temple and Tiger Kingdom. We have shared this with our management team. We are glad you were able to visit the places of your choice on your free days. We look forward to having you again soon!

Avaliado com 4 de um total de 5 estrelas

Most everything went very well

Most everything went very well. The exception is the tour guides did not volunteer information about the city, the people, and some times too little information about the places we are visiting.

6 de fevereiro de 2024
logotipo da Ritz Tours

Resposta da Ritz Tours

Hi Parke,

Thank you for leaving us a review. We are glad to hear you had a good trip overall. You have a right to expect an informative tour guide, and we're sorry to hear that wasn't your experience. We take your feedback seriously; as such, we have shared this with our local partners to ensure that guides are thorough in providing information about the trip and sightseeing places.

Avaliado com 5 de um total de 5 estrelas

Just got back from our trip to…Thailand/Singapore

Just got back from our trip to Thailand/Singapore. The hotel accommodations were very nice especially the Grand Hyatt Erawan Bangkok hotel in Bangkok. All of our guides were very accommodating and quite knowledgable. The elephant sanctuary in Chiang Mai and the Phi Phi Island excursions in Phuket were definitely highlight material. We added Singapore as a side trip. We had a guide for one day as part of the tour. Our guide agreed to do an extra day and half of guiding for us which was very helpful. The hawker stands in both countries were great. Once again we had a great experience with Ritz Tours and would highly recommend this trip. Our travel agent, Lilian, as in our past trips did a great job of arranging our trip!
Tom

19 de janeiro de 2024
Avaliação não solicitada
logotipo da Ritz Tours

Resposta da Ritz Tours

Thank you for your glowing review, Thomas! We are beyond excited that you had a great trip. We always aim to provide exceptional service and are so glad we were able to do so successfully for you every time. We can't wait to see where you travel next with us!

Avaliado com 3 de um total de 5 estrelas
logotipo da Ritz Tours

Resposta da Ritz Tours

Dear Mycuc,

Thank you for leaving us a review. We are saddened to hear that the trip didn't meet your expectations. We prioritize transparency regarding our inclusions and services, and we apologize if it wasn't clear. One of our representatives has reached out to you to learn more about your experience. We hope to hear from you.

Avaliado com 4 de um total de 5 estrelas

Our private tour of Thailand was really…

Our private tour of Thailand was really good in quality and value. The flights were on schedule. The hotels are highly rated and centrally located. The included meals are varied and delicious even with the restaurants in the local areas visited. The tour guides and drivers were very friendly, helpful and dedicated to their jobs. Their services exceptional. Of course, there is always room for improvement. But Ritz Tours is surely one of the best around that we have tried. We will use it again and recommend it our relatives and friends.

26 de dezembro de 2023
logotipo da Ritz Tours

Resposta da Ritz Tours

Hi Heda,

We are glad to hear you enjoyed your Thailand trip with us and loved every aspect of it! We look forward to seeing you again soon!

Avaliado com 5 de um total de 5 estrelas

Top notch, personalized, private tour

We just concluded another private tour with Ritz. Once again Lilian worked with us to create a spectacular, personalized, three week, tour of Southeast Asia. The service, resorts and excursions were thoughtful, diverse and top notch-as we requested. And for us it was effortless. She anticipated all of our needs with the grace of an experienced travel agent.
We have traveled with other luxury travel brands and Ritz Tours has surpassed them all in value and service.
I highly recommend Ritz Tours to new and experienced travelers.

17 de novembro de 2023
logotipo da Ritz Tours

Resposta da Ritz Tours

Hey Michele,

Thank you for your awesome review. We are thrilled that you had yet another spectacular experience with us, and Lillian was able to help create a perfect trip for you! We always aim to provide exceptional service to all our guests and are so glad to have hit the mark for you. We look forward to seeing you again very soon!

Avaliado com 5 de um total de 5 estrelas

Family private group tour

Our family of 14 recently enjoyed a second private group overseas trip through Ritz. Ritz took care of our first private group tour of 27 people 6 years ago and, in both trips, we were treated most professionally, expertly, and even personally where and when needed. In addition, we started on their regular tours and kept giving them repeating business over the years before we trusted them with our own private groups. We have recommended them to friends who reported back with all positive praises.

23 de novembro de 2023
Avaliação não solicitada
logotipo da Ritz Tours

Resposta da Ritz Tours

Your review made our day, P. Lim! Thank you for trusting us with all your trips and recommending us. We are thrilled to know that each vacation with us was exceptional. We simply cannot wait to see you in other parts of the world!

Avaliado com 5 de um total de 5 estrelas

Ritz Tours was very friendly

Ritz Tours was very friendly, efficient, and helpful. They planned and prepared a great trip to Egypt, Dubai, and Jordan. My vacation was amazing thanks to them. They took care of everything and made sure my trip was perfect!

28 de novembro de 2023
Avaliação não solicitada
logotipo da Ritz Tours

Resposta da Ritz Tours

Hey Alexis,

We are excited to hear that your vacation to Egypt, Dubai, & Jordan was amazing! It is most important to us that our guests fully enjoy the vacation while everything is taken care of. We always aim to provide exceptional service and make the trip seamless, so we're glad we were able to do so successfully for you. We cannot wait to have you on one of our trips in the future!

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais