I applied with Roadrunner Financial for a motorcycle loan received a letter that stated my app being denied. I read the letter stating my fico score which was completely wrong. Contacted Roadrunner t... Ver mais
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Veja o que dizem as avaliações
Bought a bike from a Facebook marketplace seller, showed me he payed off the entire loan on August 2nd, it is now August 30th and there is no sign of a title anywhere, between me and the seller he had... Ver mais
I sent in an application for a new motorcycle. I get a letter from Roadrunner Financial stating that my credit score was very low because they run a different module of scoring than anyone else. I’m b... Ver mais
A empresa respondeu
Horrible lian sharks is what roadrunner financial is. High interest rates and late fees that they say ( we never remove and late fees ) . This company preys on people like las Vegas mobsters... DO NOT... Ver mais
A empresa respondeu
Detalhes da empresa
Informações de contato
116 West 32nd St, 9th Floor , 10001, New York, Estados Unidos
- 9086423143
- casey@roadrunnerfinancial.com
- roadrunnerfinancial.com
1,5
Muito Ruim
198 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 87% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Roadrunner
These guys are on it! Fast approvals and fast response time.
24 de abril de 2019
Avaliação não solicitada
Great Finance company easy steps and…
Great Finance company easy steps and always friendly! Takes a little extra time for stips to be reviewed but other than that no complaints!
22 de abril de 2019
Avaliação não solicitada
Screw roadrunner!
My experience with roadrunner, one minute I was approved and the next minute I wasn't. The reason they claimed they did not approve me was because they said they couldn't verify secondary income for me, although my biggest portion of income was verified and they approved me at first. They claimed they needed to verify the secondary. They denied me when it is stated on numerous vehicle applications that you don't have to disclose secondary income but it can be used/considered.This was after they had dealership send all of my documents which included my driver's license, so I still stand by my belief.
21 de abril de 2019
Avaliação não solicitada
Resposta da Roadrunner Financial
Hi Kemico,
We are sorry that you feel that you were treated negatively. At Roadrunner Financial, we look at a wide range of credit factors in determining credit eligibility, however ethnicity is not included in our underwriting. Our system automatically determines a person’s credit eligibility without any information related to a person’s ethnicity.
We would encourage you to review your credit profile to see if any creditors are reporting negatively or if anything was reported in error. If you have any questions, we are always happy to help. Feel free to email us at applications@roadrunnerfinancial.com.
Thank you.
Roadrunner Financial
I ABSOLUTELY recommend Roadrunner…
I ABSOLUTELY recommend Roadrunner Financial; good rates, fantastic support, very very easy to navigate through their site, and just as simple to get funded.
Use this company!!!
12 de abril de 2019
Avaliação não solicitada
The bank
Great bank for those who can’t get approved anywhere else.
12 de abril de 2019
Avaliação não solicitada
Full Spectrum lender!
12 de abril de 2019
Avaliação não solicitada
I think the concept of the process…
I think the concept of the process being faster is great. But I think some of the processes are clunky and very time consuming. Verifying income take quite a while. I think having all underwriters and funding department's on the same page would be helpful.
12 de abril de 2019
Avaliação não solicitada
Would have been 5 star...now a 3 star..
Would have been 5 star, since they do give immeidate responses on approvals and deal structuring and contracting are great. HOWEVER, over the last several weeks, almost coinciding with their BRP Leasing and BRP affiliation, they are miserably slow on clearing stips, especially POI. This is worth 2 stars to the rating, as it slows down Finance, the customer, the sales staff, affects customer satisfaction, etc. 100% unacceptable. Staff up, and get it done.
12 de abril de 2019
Avaliação não solicitada
They get deals done that might have…
They get deals done that might have walked out the front door without them. They are easy to talk to. Sometimes getting all the stips approved can take some time.
5 de abril de 2019
Avaliação não solicitada
Fast approvals
Fast approvals, easy to submit stips and contract, great service
29 de março de 2019
Avaliação não solicitada
I took out a loan through road runner…
I took out a loan through road runner to help my credit then they change companies or something close my count hurt my credit now they're not reporting to credit anymore trying to buy a house and they screwed me do not use this company they are not even reporting now and I can't get a call back
29 de março de 2019
Avaliação não solicitada
Resposta da Roadrunner Financial
We are sorry to hear about your dissatisfaction and apologize for any inconvenience. Please be assured your account is not closed. When the prior loan servicer last reported all of our accounts on January 1, 2019, they updated the credit bureau(s) to reflect that accounts were transferred to another loan servicer and that those trade-lines were closed on 12/1/18. This does not indicate that an account is closed entirely, only that it is closed with that servicer.
Roadrunner Account Services (RAS) is working to establish the reporting process with the applicable credit bureaus. RAS has submitted a new trade line to one of the applicable credit bureaus and it will appear on the credit reports of our customers in due course based upon that bureau’s internal guidelines, over which we have no control. When a new tradeline is published to the credit reports of our customers, it will replace the closed trade-line of the prior servicer with another open trade-line from RAS. We hope to have this inconvenience resolved as quickly as possible and are also working to complete the reporting process to the additional credit bureaus as well.
In the meantime, we are happy to provide a direct credit reference to any third party upon your request and authorization. Please feel free to contact us should you wish us to do so or if you have any questions. We can be reached at 833-288-1367 or you can email us at customerservice@roadrunnerfinancial.com.
We appreciate your patience and again apologize for any inconvenience that may have been caused. Thank you.
Customer Services
Roadrunner Account Services, LLC
DEALER FEEDBACK
We've partnered with Road Runner for over a year now and couldn't be happier with the new programs they've rolled out over the past several months. The new programs have benefitted the dealership and helped customers get the units they desire. From becoming a prime lender for Can Am to expanding the units that RR will finance, it's been great. With the help of Diana, our regional sales rep, she's gone above and beyond and couldn't be happier to have her on our side. She's a great asset to Road Runner. We're looking forward to see what else RR has to offer this year.
28 de março de 2019
Avaliação não solicitada
QUICK RESPONSES AND FUNDING
QUICK RESPONSES AND FUNDING. Every person i speak to on the phone is extremely nice and knowledgeable
28 de março de 2019
Avaliação não solicitada
Increse in sales
We have been able to increase units sold! Easy to work with,from application submitting to overall loan process and funding.
28 de março de 2019
Avaliação não solicitada
Was good.. Now terrible!
I am having the same issue as another reviewer. This company was great when they were partners with SST and now they do not report to the credit bureaus. I was building my credit up great before this and now my score has fallen way down. They give me excuses since Nov 2018 and still have not fixed it as of almost April 2019.
I plan on buying a few more bikes soon. I WILL NOT allow Roadrunner to have my business any further. Take note Roadrunner, this is how you lose great customers.
23 de março de 2019
Avaliação não solicitada
Resposta da Roadrunner Financial
We are sorry to hear about your dissatisfaction and apologize for any inconvenience. Please be assured your account is not closed. When the prior loan servicer last reported all of our accounts on January 1, 2019, they updated the credit bureau(s) to reflect that accounts were transferred to another loan servicer and that those trade-lines were closed on 12/1/18. This does not indicate that an account is closed entirely, only that it is closed with that servicer.
Roadrunner Account Services (RAS) is working to establish the reporting process with the applicable credit bureaus. RAS has submitted a new trade line to one of the applicable credit bureaus and it will appear on the credit reports of our customers in due course based upon that bureau’s internal guidelines, over which we have no control. When a new tradeline is published to the credit reports of our customers, it will replace the closed trade-line of the prior servicer with another open trade-line from RAS. We hope to have this inconvenience resolved as quickly as possible and are also working to complete the reporting process to the additional credit bureaus as well.
In the meantime, we are happy to provide a direct credit reference to any third party upon your request and authorization. Please feel free to contact us should you wish us to do so or if you have any questions. We can be reached at 833-288-1367 or you can email us at customerservice@roadrunnerfinancial.com.
We appreciate your patience and again apologize for any inconvenience that may have been caused. Thank you.
Customer Services
Roadrunner Account Services, LLC
I loved this finance company until they…
I loved this finance company until they dropped their billing company SST and they reported the accounts as closed to the credit bureaus and now I cannot get Roadrunner to report to the credit bureau so that I can continue to build my credit. I have called and emailed dozens of times and no one answers emails and all they say on the calls are that they are working on it. Come on guys it has been 5 months!! Take care of your customers and help protect their credit!!
19 de março de 2019
Avaliação não solicitada
Resposta da Roadrunner Financial
We are sorry to hear about your dissatisfaction and apologize for any inconvenience. Please be assured your account is not closed. When the prior loan servicer last reported all of our accounts on January 1, 2019, they updated the credit bureau(s) to reflect that accounts were transferred to another loan servicer and that those trade-lines were closed on 12/1/18. This does not indicate that an account is closed entirely, only that it is closed with that servicer.
Roadrunner Account Services (RAS) is working to establish the reporting process with the applicable credit bureaus. RAS has submitted a new trade line to one of the applicable credit bureaus and it will appear on the credit reports of our customers in due course based upon that bureau’s internal guidelines, over which we have no control. When a new tradeline is published to the credit reports of our customers, it will replace the closed trade-line of the prior servicer with another open trade-line from RAS. We hope to have this inconvenience resolved as quickly as possible and are also working to complete the reporting process to the additional credit bureaus as well.
In the meantime, we are happy to provide a direct credit reference to any third party upon your request and authorization. Please feel free to contact us should you wish us to do so or if you have any questions. We can be reached at 833-288-1367 or you can email us at customerservice@roadrunnerfinancial.com.
We appreciate your patience and again apologize for any inconvenience that may have been caused. Thank you.
Customer Services
Roadrunner Account Services, LLC
Never told yes or no
I was advised I was pre-approved and just needed to send in my information. I sent my information the next day and never heard anything back. I figured if I was not approved they would at least have the decency to tell me so. I am glad it worked for others but I am not happy. However several days later I was contacted and was approved. Rush to my judgement.
29 de novembro de 2018
Avaliação não solicitada
Great People, Trustworthy, Highly Recommended!
Good company with great people. We've used RoadRunner for a while now and they've always been easy to work with and even easier to reach when we need them. I highly recommend Craig Knoll & his team.
6 de julho de 2017
Avaliação não solicitada
My experiences with Roadrunner …
My experiences with Roadrunner employees have been excellent. If I have ever had a question or need, they have always been incredibly helpful! Our rep, Sean, has been particularly helpful! He always makes himself available when we need him and goes above and beyond answering my questions. It is so nice to have an option for Sup Prime customers. I actually get excited with them when we get an approval. My only "complaint" is the uploading process for stipulations etc is a bit time consuming. It would be nice to be able to upload all docs together as opposed to separately.
23 de junho de 2017
Avaliação não solicitada
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