I bought through an offer with Sky - this was my second mystery box and, once again, I wasn't disappointed. A good selection of quality products at a very reasonable price. Happy returning customer!... Ver mais
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Veja o que dizem as avaliações
Applied to a Sky offer for a Roccabox selection worth up to £200. Thought it would be a nice surprise for my wife. At £20 it was an offer too good to be true and of course it was. Five items two of wh... Ver mais
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Did not receive the products ordered! Requesting a refund as disappointed with the service. Purchased 28th May they said it was dispatched on 31st May (in an email), after chasing twice they admitt... Ver mais
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Purchased through sky rewards, so a great discounted price, , obviously I know nothing about makeup and this wasn't for me , but I doubt very much this was £200 worth of products. Happy recipient of... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
ROCCABOX is the UK’s original discovery box for all things beauty — delivering a curated edit of must-have products straight to your door every month. Our mission is simple: to help you discover new favourites from trusted, trending, and emerging beauty brands without the guesswork. Each ROCCABOX is hand-picked by our in-house beauty team, bringing you a mix of skincare, makeup, body care, and hair heroes from cult classics to indie gems. Whether you’re a skincare minimalist, makeup lover, or self-care queen, every box is designed to surprise, delight, and inspire your routine. We’ve partnered with hundreds of brands — from cult favourites to emerging innovators — ensuring every box delivers unbeatable value and genuine discovery. From monthly subscriptions to limited-edition and mystery boxes, ROCCABOX is your go-to destination for discovering what’s next in beauty. Loved by thousands, trusted by brands, and always powered by passion — beauty discovery starts here.
Unbox What’s Next in Beauty
Escrito pela empresa
- Discover new favourites from trusted and trending beauty brands.
- Each month, we curate a mix of skincare, makeup, and wellness heroes from brands you love and new ones to discover. From limited editions to mystery boxes, ROCCABOX makes beauty discovery effortless.
The ROCCABOX Promise
Because every box should feel as good as it looks.
We guarantee every ROCCABOX contains only authentic, high-quality products from trusted brands. Each box is hand-packed with care, inspected for quality, and delivered straight to your door.
If something arrives damaged, missing, or not quite right — our customer care team will put it right, quickly and fairly. You can always count on us for genuine products, secure delivery, and a service that puts you first.
Because beauty discovery should be exciting, not uncertain.
Informações de contato
London, Reino Unido
- info@roccabox.co.uk
- roccabox.co.uk
Unbox What’s Next in Beauty
3,5
Bom
619 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you enjoyed the products and found them to be so appreciated. 😊✨
Simple feedback like this means a lot to our team and lets us know we're delivering the kind of experience our customers deserve.
Thank you for your kind support and for taking the time to leave a review. We hope you continue to enjoy your beauty treats and discover some new favourites along the way! 🎀💖✨
Excellent product delivered as promised…
Excellent product delivered as promised real value for money
5 de junho de 2026
Resposta da ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you were pleased with your purchase and that it was delivered exactly as promised. 😊✨
It's fantastic to know that you found the products to be excellent quality and felt they offered real value for money. That's exactly the experience we strive to provide for our customers.
Thank you for your kind feedback and support. We hope you continue to enjoy your beauty treats and discover even more favourites along the way! 🎀💖✨
Resposta da ROCCABOX
Thank you for taking the time to leave your review! 💗
We're delighted to hear that your email enquiry was handled quickly and that you felt well informed throughout the process. 😊✨
Providing prompt, helpful communication and keeping our customers updated is something we take great pride in, so it's wonderful to know that this was reflected in your experience.
Thank you for your kind feedback and support. We hope to assist you again in the future! 🎀💖✨
Resposta da ROCCABOX
Thank you so much for the 5-star review! 💗
We're delighted to hear that you found your purchase to be excellent value for money. 😊✨
Providing our customers with exciting beauty products and a great overall experience is exactly what we strive for, so it's wonderful to know you were pleased with your box.
Thank you for your kind feedback and support. We hope you continue to enjoy your beauty treats and discover some new favourites along the way! 🎀💖✨
Resposta da ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were disappointed with your Mystery Beauty Box and that it did not meet your expectations.
Our aim is to provide customers with an exciting selection of beauty products and a positive unboxing experience, so we're disappointed to learn that this was not your experience.
While we appreciate your comments were brief, all customer feedback is valuable to us and helps us understand where we can improve. Your feedback has been shared with our team as we continue reviewing and improving our mystery box offers and customer experience.
Thank you for sharing your thoughts with us. 🎀✨
Not again
I wouldn’t buy again half the brands I do not know and do not add up to the supposed price …
5 de junho de 2026
Resposta da ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were disappointed with the contents of the Sky VIP Mystery Beauty Box and that the selection did not meet your expectations.
Our mystery boxes are designed to introduce customers to a variety of beauty brands, including both established favourites and emerging brands. However, we appreciate that some customers prefer products from brands they already know and trust.
We're also sorry to hear that the perceived value of the box did not align with your expectations. The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.
Your feedback has been shared with our team as we continue reviewing and improving our mystery box offers and customer experience. Thank you for sharing your honest thoughts with us. 🎀✨
Resposta da ROCCABOX
Thank you for taking the time to leave your review! 💗
We're delighted to hear that the box was a successful gift and that your wife loves all of the products included. 😊✨
There's nothing better than knowing our beauty boxes have brought a smile to someone's face and helped make gift-giving that little bit easier. 🎁💖
Thank you for your lovely feedback and support. We hope your wife continues to enjoy her beauty treats and discovers some new favourites along the way! 🎀✨💗
A great offer that was well worth the…
A great offer that was well worth the small amount it cost. An opportunity to try out products I had never used before and I was extremely happy with the ones in my box. I've been using the products for a few weeks and reckon I may be a convert! Well done Roccabox!
5 de junho de 2026
Resposta da ROCCABOX
Thank you so much for the fantastic 5-star review! 💗
We're delighted to hear that you felt the offer was well worth the price and that it gave you the opportunity to try products you may not have discovered otherwise. 😊✨
One of the things we love most about our beauty boxes is helping customers find new favourites, so it's wonderful to hear that you've been enjoying the products for several weeks and may even have become a convert! 💖
Thank you for your kind words and support. We're thrilled that you were so happy with your box, and we look forward to bringing you even more beauty discoveries in the future. 🎀✨💗
**Well done for giving us a try, and thank you for choosing ROCCABOX!** 💕
Great value for money
A great value variety of products. The face creams are very hydrating. 5*
5 de junho de 2026
Resposta da ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you found the box to be great value for money and enjoyed the variety of products included. 😊✨
It's especially lovely to hear that you're enjoying the face creams and finding them so hydrating. Discovering products that become part of your daily routine is exactly what we hope for when curating our boxes. 💖
Thank you for your kind feedback and support. We hope you continue to enjoy your beauty treats and discover even more favourites along the way! 🎀💖✨
Resposta da ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you enjoyed the products and had such a positive experience. 😊✨
Comments like this put a smile on our faces and let us know we're delivering the exciting beauty discoveries our customers love.
Thank you for your kind feedback and support. We hope you continue to enjoy your beauty treats and discover even more favourites along the way! 🎀💖✨
Amazing products
4 de junho de 2026
Resposta da ROCCABOX
Thank you so much for the amazing 5-star review! 💗
We're delighted to hear that you loved the products in your box. 😊✨
Simple feedback like this means a lot to our team and lets us know we're delivering the exciting beauty discoveries our customers enjoy.
Thank you for your kind support and for taking the time to leave a review. We hope you continue to enjoy your beauty treats and discover even more favourites along the way! 🎀💖✨
I love my Roccabox
I love my Roccabox, came quickly, great value and the products are amazing, beautifully packed 🤩 worth every penny and will definitely be ordering again soon ☺️
5 de junho de 2026
Resposta da ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're absolutely delighted to hear how much you love your ROCCABOX! 😊✨
It's fantastic to know that your box arrived quickly, was beautifully packaged, and that you found the products to be amazing and great value for money. Hearing that you feel it was worth every penny means so much to us. 💖
Thank you for your lovely feedback and support. We can't wait to welcome you back for your next ROCCABOX and help you discover even more beauty favourites! 🎀✨💗🤩
Resposta da ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you were pleased with the brands included in your box and that you enjoyed the product sizes too. 😊✨
We work hard to curate a selection of high-quality beauty products that offer both variety and value, so it's fantastic to know that the contents met your expectations.
Thank you for your kind feedback and support. We hope you continue to enjoy your beauty treats and discover even more favourites along the way! 🎀💖✨
My wife absolutely loved the beauty…
My wife absolutely loved the beauty box, a bargain for £23!
5 de junho de 2026
Resposta da ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that your wife absolutely loved her beauty box and that you felt it was a bargain. 😊✨
There's nothing better than knowing our boxes have made someone happy and delivered great value at the same time. We carefully curate each box to include exciting beauty discoveries, so it's fantastic to hear it was so well received. 🎁💖
Thank you for your kind feedback and support. We hope your wife continues to enjoy all of her beauty treats, and we look forward to welcoming you back again soon! 🎀✨💗
Beautiful gift for my daughter
5 de janeiro de 2026
Resposta da ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that the beauty box made a beautiful gift for your daughter. 😊🎁✨
There's nothing better than knowing our boxes have helped create a special surprise and brought a smile to someone's face. We hope she enjoys discovering all of the products inside and finds some new favourites along the way. 💖
Thank you for your kind feedback and support. We hope to help you find more perfect gifts in the future! 🎀✨💗
Was expecting just trial/travel size…
Was expecting just trial/travel size products. But no, all full-size. Products I wasn’t to familiar with and several I am obsessed with! Would definitely recommend and I intend to buy again!
6 de maio de 2026
Resposta da ROCCABOX
Thank you so much for the fantastic 5-star review! 💗
We're delighted to hear that your Mystery Beauty Box exceeded your expectations. 😊✨
It's wonderful to know that you were expecting trial or travel-sized products and were pleasantly surprised to find full-sized items instead. Even better, we're thrilled that you've discovered several products that you've become obsessed with! 💖
One of our favourite things about beauty boxes is helping customers discover new brands and products they may not have tried otherwise, so it's fantastic to hear that the box was such a success for you.
Thank you for your lovely feedback and recommendation. We can't wait to welcome you back again soon for more beauty discoveries! 🎀✨💗
Resposta da ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you loved the products included in your box. 😊✨
There's nothing better than knowing our customers are enjoying their beauty treats and discovering products they genuinely love.
Thank you for your lovely feedback and support. We hope you continue to enjoy all of your products and find even more favourites along the way! 🎀💖✨
Did not receive the products ordered
Did not receive the products ordered! Requesting a refund as disappointed with the service.
Purchased 28th May they said it was dispatched on 31st May (in an email), after chasing twice they admitted that it wasn't dispatched until the 5th June, still not received anything. The two dates are 6 days apart!!
Will not be purchasing from this company again!!
31 de maio de 2026
Resposta da ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're very sorry to hear about your experience and completely understand your disappointment.
Having reviewed the Royal Mail tracking, the parcel was marked as despatched by us on 30th May; however, Royal Mail's tracking shows that the item was never subsequently scanned into their network and remained at the "We're expecting it" stage.
As a result, and in line with the communication from our Customer Service team, a full refund was processed yesterday so that you are not left out of pocket. Please allow a few working days for the funds to appear back in your original payment method, depending on your bank or payment provider.
We sincerely apologise for the inconvenience and frustration caused by this delivery issue and appreciate you bringing it to our attention. 🎀✨
I have not received my parcel
I have not received my parcel. This has been lost by the postage company. So I cannot give an opinion other than I am out of pocket having paid and not received anything
1 de junho de 2026
Resposta da ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're very sorry to hear that you did not receive your parcel and completely understand your frustration.
Having reviewed the tracking, it appears that Royal Mail encountered an issue with the delivery, and the parcel has remained within their network without being successfully delivered.
As we appreciate the inconvenience this has caused, we have processed a full refund for your order so that you are not left out of pocket. Please allow a few working days for the funds to appear back in your original payment method, depending on your bank or payment provider.
We will also be raising this matter with Royal Mail to investigate what happened and help prevent similar issues in the future.
Please accept our sincere apologies for the disappointment caused and thank you for bringing this to our attention. 🎀✨
Absolute garbage
Absolute garbage, don’t waste your time and money. Advertised as £200 plus beauty products when it added to £45 when checked. False advertising.
1 de junho de 2026
Resposta da ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were disappointed with your Mystery Box and that the contents did not meet your expectations.
The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.
We're disappointed to hear that you felt the box did not represent the advertised value and that this left you feeling dissatisfied with your purchase. Your feedback regarding the perceived value of the box has been shared with our team as we continue reviewing and improving our mystery box offers and customer experience.
Thank you for sharing your honest feedback with us. 🎀✨
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