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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Also, letztes Jahr im Juli hatte ich Ware bestellt und war sehr gespannt. Als die Ware kam war ich sehr enttäuscht. Qualität nicht gut, Größe hat nicht gepasst. Seit 1 Jahr versuche ich mein Geld zurü... Ver mais

Avaliado com 5 de um total de 5 estrelas

What a site! And what incredible selection! Let me say, I am a shopping expert (whether that’s something to brag about, I’m not entirely sure), and I must confess that I was over the moon with the s... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I was concerned when I read some of the other reviews, but my first experience with Rock Active was excellent. I ordered my top on January 8 and it arrived January 25. It looks exactly like the pictu... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

I came across the online store through Instagram, and I have been browsing for several times before placing order yesterday. I like the tops very much but it will be perfect if you have a little more... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Compras e Moda

Informação fornecida por fontes externas variadas

Rock Active


Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

196 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

First Order

I just received my first purchase which is the Arabella top. I absolutely love it. It does run a little small so I decided to purchase a second one in a small. The one I have now is an XS. Therefore make sure you follow the sizing guide lines and go up a size as they suggest. It’s SO cute and sexy and great for working out as well as going out in. I will be wearing it a lot this summer

2 de abril de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi Lisa,

We are thrilled that you enjoyed your experience with our shop! We will be sharing your feedback amongst our team. Enjoy your item and please come to visit us again soon!

Avaliado com 5 de um total de 5 estrelas

I want it all!

Made myself a cuppa and got lost in time looking at the large selection of tops, bottoms and sets. The site is user friendly, and they email you to acknowledge your order and extend a discount (in case you wanted to slip something else into your cart). What more could a girl want?!!

2 de abril de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi Nanna,


Thank you for this awesome 5-star review. It was a pleasure to hear that from our valued customer like you. We’re happy to hear we hit the mark for you. Rest assured that we will always provide excellent customer service. Looking forward to your next purchases.

Avaliado com 5 de um total de 5 estrelas

good stuff!!

I bought by Rock Active several pieces and I'm very happy with the quality and design of them. Everybody ask, where I got this stuff and of course I explain the details. I will for sure buy something again.

1 de abril de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi Bogna,

Thank you so much for trusting our company. We take pride in giving outstanding service every customer and we're overjoyed to receive your compliments and appreciation. We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

Avaliado com 5 de um total de 5 estrelas

Great experience

Wow, what a great experience I had with you guys! Good website experience, great prices, speedy shipping, even some extras and personalized note with my order! You guys rock; I'm telling all my friends about you!

Thanks for everything.

31 de março de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi Janice,

We thank you for placing your trust in our company. Customer satisfaction is of utmost importance to us and we value your trust in our company. We will ensure they all enjoy the same quality of service as you have.



Avaliado com 5 de um total de 5 estrelas

Super stylish

Super stylish. Good selection and choices.

30 de março de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi Dhewijany,

We appreciate you for doing business with us. Our company’s goal is to provide high-quality products and attentive customer service to valued customers like you. We hope to meet and exceed your expectations!

Avaliado com 4 de um total de 5 estrelas

Speed up the response

Overall, I’m happy with my shopping experience. I texted your team through Messanger to ask questions, your staff were helpful and polite. But the speed of response is a bit low, generally it took more than 12 hours for a reply. So I actually took two days to get a response for a discount code. It would be perfect for the shopping experience if customers could get responses from you within a shorter period of time!

28 de março de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi Carrie,

You’re awesome, thank you so much for taking the time to leave this amazing review. We really appreciate your business. Please let us know what we can do for you in the future.

Avaliado com 5 de um total de 5 estrelas

I loved the clothes

I loved the clothes. I couldn't decided what to order first. Although my expenses are limited the prices are great!!

27 de março de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi Thelma,

Thank you for choosing our shop. We want every experience to be “five stars”! The team will be thrilled to hear your feedback. We look forward to working with you again in the future.



Avaliado com 1 de um total de 5 estrelas

Do not buy from this company.

Do not buy from this company.. I got a shirt too small and the only way to get a medium sent is to pay for shipping to China. They will not pay for the exchange to get a size that fits. I just need a medium instead of a small. but they make the customer pay for any returns. Do not waste your time with this company.

27 de março de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi Jessica,

We're so disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this, we apologize. We truly understand you and if that happened to us I’d be really upset too. We can imagine how frustrating that must be.

Avaliado com 1 de um total de 5 estrelas

This is a scam site!!!

This is a scam site!!!

I ordered a pair of tights and got them after app. 3 weeks.

The tights are very poor quality and with a homemade appearance.
These are the worst pair of tight I own now...and I have quite a few...(except if you would like to show your underwear when working out as they are very see through ;-))
Both fabric (which is like what cheap t-shirts are made of) and fit are poor. Cheap chinese product.

I am sorry that I did not check the reviews before buying from here.

Luckily I did only buy one pair of tights. So I do not bother returning them as you have to pay return costs yourself...to China...

27 de março de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi Enikö,.

We are extremely sorry to hear about this and even more sorry to disappoint a customer. We will be more than willing to help and address this issue. We would like to inform you that we sent you an email regarding your concern and would highly suggest checking your inbox.


Avaliado com 1 de um total de 5 estrelas

Failure to deliver goods

Failure to deliver goods
I ordered goods on 4th February which are still to arrive despite the fact I had an email they were shipped on 14 February. I have received an email from support who said they would get back to me but not heard anything. Order no RA35033. I ordered these expecting them to take no more than three weeks to arrive but it will be April soon and no sign of them. I have requested my money back but will wait to see what happens

24 de março de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi Susan!

Our sincere apologies for the negative experience you had. Your feedback is important and we would like to make things right. We have sent a direct message to your inbox. We humbly ask you to check it. Thank you.

Avaliado com 5 de um total de 5 estrelas

Dear RockActive shop,

Dear RockActive shop,

Honestly, yes l did not receive my order yet, but it’s not my first time to shop online the different that time was receiving email from CEO of the shop welcoming me and cheking if i have any comment ! thanks for being so professional and make feel so special (VIP) .. l promise you to be so loyal client..

22 de março de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi Ame!

Thank you so much for sharing your experience with Rockactive. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love your new item. The team will be thrilled to hear your feedback!

Avaliado com 2 de um total de 5 estrelas

I was really disappointed in the…

I was really disappointed in the quality of the items I ordered... Seriously, the material was more like that of granny panties! Workout wear should have around 20% spandex/lycra. This has 5%. Won't re-order.

22 de março de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi Tammy!

We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and we are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority.

Avaliado com 1 de um total de 5 estrelas

Their products are crap quality

Their products are crap quality, totally not worth it and I could find no way to return them, there is no order number in the packages!

19 de março de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi Ana!

We are extremely sorry to hear about this and even more sorry to disappoint a customer. We will be more than willing to help and address this issue. We would like to inform you that we sent you an email regarding your concern and would highly suggest checking your inbox.

Avaliado com 1 de um total de 5 estrelas

Worst online shopping experience ever!

Worst online shopping experience ever! Only 2 of my 3 items have arrived, 6 weeks after ordering, and they are comically small despite having based my order off rockactive's sizing chart. The fabric and stitching are of poor quality, and the packaging states that these activewear garments are to be hand-washed and line-dried only (care instructions were not listed on the website, so a typical American customer would assume normal machine wash and dry, am I wrong?). Wish I had read the fine print about the "free shipping and easy returns..." because the return policy is garbage and I have zero faith I would ever get any money back. I'll save myself the return shipping to China and just give this overpriced crap straight to Goodwill.

19 de março de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi Annie!

We would like to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity to discuss the issue about the item you received. We sent you an email corresponding to your concern and our goal is to resolve it as soon as possible.

Avaliado com 1 de um total de 5 estrelas

Never arrived after waiting for six…

Never arrived after waiting for six weeks. Never buying from them again.

18 de março de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi Fatima!

We sincerely apologize for the unpleasant experience you have encountered. With regards to that matter, we have sent you a direct message to your inbox. We would eagerly wait for your response so that we can be able to fix this matter for you. Thank you.

Avaliado com 3 de um total de 5 estrelas

I haven’t actually gotten my order yet

I haven’t actually gotten my order yet. Status still says shipped, not deliver red, and I have not received the package.

17 de março de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi Nichole!

We appreciate you for bringing this to our attention. Don't worry, we will assure you that you will receive your order soon enough.

Avaliado com 5 de um total de 5 estrelas

Every thing fits great just waiting for…

Every thing fits great just waiting for my rock shorts

17 de março de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi Sonya!

Thank you for appreciating our collections and we really appreciate you taking the time in providing us positive feedback. We are optimistic that once you receive your item, you will definitely love it.

Avaliado com 1 de um total de 5 estrelas

Very disappointed

Very disappointed. This is one of those websites that import products from China and don't take any responsibility for the delivery or quality of their products. The customer support is useless as they simply do not help with anything other than ask for 'photos'. I am very shocked with the positive reviews here, certainly not real ones.
If you want a good website to buy your products go to Armatura or Fabletics instead. They are very good.

17 de março de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi Jj!

We are sorry you were disappointed with the quality of your item. We will definitely share this feedback to the supplier. We truly apologize for your experience and your feedback is important and we would like to make things right. We have sent a direct message to your inbox, kindly check it. Thank you

Avaliado com 1 de um total de 5 estrelas

SCAM!!!

SCAM!!!!
Stay away from this website. They won't send you the products that you ordered. You will get some cheap instead and they won't give you any refund.

17 de março de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi Adriana!

We are devastated to hear you had such a bad experience with us. But please trust us, this is not a usual occurrence in our business. We want to address all your concerns and see that something like this never happens again.

Avaliado com 1 de um total de 5 estrelas

Awful product quality

I was deeply shock by the running leggings I ordered after seeing the photograph of them on instagram and what i received were poor quality fabric and make up that they just need to go straight in the rubbish bin. A complete con disappointed beyond believe.

15 de março de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi JoJo!

We are sorry to know regarding the item that you received. We know this is hard on your part since the item did not meet your expectation. We assure you that this issue will be raised in our higher department.

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