Rogers Communications Avaliações 

Zero stars. Negative stars if possible. Absolutely horrible. Anyone responsible for this should be ashamed!

Rogers just plane sucks! I been on hold for 1hour 30 mins now ready to give up. I want to compain about them giving you Promo's the taking tem back after you sign up, they totally rip you off I am so disgusted this happened to me 3 times now, they keep raising my fees on my account.

Für eine mehrmonatige Reise durch Kanada haben wir uns bei einem sehr freundlichen Mitarbeiter in Montreal eine sim karte gekauft, die auch für die USA gelten sollte. Daher hatten wir für 6 Monate im Voraus bezahlt. Es fing damit an, dass wir nach Montreal so gut wie keinen Empfang in Nova Scotia, Neufundland und Labrador hatten...gut, manche Ecken sind sehr entlegen....dann bekamen wir eine Email, dass das mit den USA ein Fehler vom Mitarbeiter war, dies aber nicht so ist. Könnten aber gerne ein Zusatzpaket kaufen. Daraufhin also 2 Monate eine unnütze Karte...in B.C.und Alberta funktionierte sie zeitweise...als es um die Kündigung des Vertrags ging...war ich eine knappe Stunde mit dem Mitarbeiter im Gespräch, der mir scheinbar eine SMS sowie eine Email schickte, um meine Kreditkarte für die Zurücküberweisung zu verifizieren...ich bin mir sicher, alles nur eine Masche...bei mir kam nichts an...obwohl ich parallel die beiden Varianten mit meinem Partner testete, alles einwandfrei....nach ca 10maligem "I sent it to you"..wollte er mir einen 5 Jahresvertrag andrehen...dann gings nur noch darum...ich war kurz davor, ihn anzuschreien, beharrte auf der Kündigung, die dann nur per Scheck über Post ginge...in welchem Jahrhundert?...gehe auch nicht davon aus, dass jemals ein Scheck ankommt...diese ganze Masche, dass Verträge nur über die Hotline zu kündigen sind, ist eine reine Abzocke. Das sollte unterbunden werden. Und wenn es nur WIR sind, die nichts mehr bei Rogers kaufen.

Rogers get too big now,it is impossible to get through to Rogers customer service 😑

I WAS QUOTED A PRICE FOR HOME SECURITY & INTERNET, but billed a higher price, and when I called Rogers I waited over 3 hours to speak to a representative that transferred me to another representative.
I finally canceled my service and received a cancellation confirmation, but I’m still receiving messages & billing invoices from Rogers.
I strongly suggest you choose an internet provider other than Rogers.
I am now with Freedom and very happy with their service, and billing as it is much less than Rogers.

Please learn from my mistake. After many years of having a the same mobile phone on a Rogers plan I decided it was time to upgrade. I financed my original phone through Rogers and that worked fine. I saw the Save & Return options they currently have and although it was not my preferred way of financing the phone, it had the plan I wanted so I signed up. I receive the phone which they have priced well above the retail price and what you can buy it for from any retailer, but I've come to expect this from Rogers. The $2500 phone does not work. I contacted Rogers and they said there is nothing they can do about it. So I said I would like to return the phone and get off the plan and just stay with my old phone and plan. Which they also said I cannot do. Then they said I can return the phone but I have to pay the $2500 cost of the phone even if I don't have it anymore and it is brand new, unused (as it doesn't work) and I I've had it for all of 3 days. I said "that's crazy" and they said too bad that is how the Save & Return financing works. So they can resell the phone that doesn't work to some other poor sucker and make another $2500 and I would have to but another phone and hope it works. Long story long.... by signing up for the Save and Return Rogers Financing and phone plan I am out $2500, and still have no phone and have to find a new plan. Needless to say, it will not be with Roger.

wait 1h to get an indian guy on the phone and doesn't uderstand a thing then he hang up. Call back and waited 30m on phone got nothing done.

Network won’t connect and trying to get someone from Roger’s is impossible.
Been on hold already for an hour and 41 minutes. How do you run a business like this ?

On hold for hours and then they choose not to help you. WORST EVER. They care ZERO about customers. ZERO. Our time is worth nothing to them as they gobble up billions in profit by treating their customers like GARBAGE !!!!!

SCAM, SCAM, SCAM that’s how this experience made me feel.

I called Rogers for help updating my payment card and fixing my account access. I NEVER requested a plan change. Yet after the call, I received an email showing my plan had gone from $35 to $60 without my permission.

It took more than 20 attempts to get through, with calls repeatedly ending or saying the lines were busy. When I finally connected, I spent THREE HOURS 3 hours lol
on the phone and was transferred between three different people. I thought my original issue had finally been handled. Instead, roughly two hours later, I discovered an unwanted $25 monthly increase.

How does a request for account and payment assistance turn into a more expensive plan that I never approved?

I rarely write reviews, but this experience has completely broken my trust in Rogers. The support I received was confusing, exhausting, and ultimately left me with another problem.

Rogers needs to review the call recordings, explain who authorized this change, restore my original $35 plan, and reverse any additional charges resulting from it. I expect a proper investigation and accountability.

To anyone considering Rogers: based on my experience, I strongly recommend looking elsewhere. Check every confirmation email and every bill after contacting support. Three hours on the phone should lead to a solution—not an unauthorized price increase.

Terrible support. It always hangs up or ends the chat. Anna is the dumbest AI support ever created and reflects how bad Rogers is.

Le pire service à la clientèle qui soit. On change mon forfait sans prévenir. On m’enlève les rabais. Pour parler à une personne, il faut attendre toute une journée et quand enfin tu peux lui parler, le problème persiste ou s’empire. Dommage qu’on ne puisse pas pas mettre -20, derrière le zéro.

the worst customer service on the planet. highly unprofessional and clue less staff. You spent hours and hours on the call with no results.

Disgusting, absolutely disgusting!!! Bunch of liars!!! Did a plan change and hardware upgrade. Get my bill and its all wrong. Have to spend more time on the phone to correct all the issues. Agent says certain info is not in the notes on my file then miraculacely it appears in the notes when i push back. Liars!!!! The AI assistant when you call in is useless!! This company is a joke. Looking into cancelling my 4 lines and jumping ship after almost 20 years with Rogers. If you are concidering Rogers, Run, run very fast!

Worst company ever. I have asked for paperless bills. So they should be sending it by email. I received one and no more after that. I am busy and don’t have time to check the app. Plus the app is horrible also. I have not been getting emails about my bill but yet they can email me to tell me my bill is late when I miss payment. Seems like a good scam to get late fees. I will be switching back to MTS. Way better service.

Trying to get help is almost impossible. A simple attempt to download a streaming app, following the Roger’s steps to take ended up behind a two day event. I finally called the Customer Care number and was told that the app in question was not one that Roger’s is supporting and if I want it I should go to the app website. Maybe removing the QR code and prompts to Rogers would be a good idea.

Unbelievably frustrating trying to get a hold of someone either by phone or online chat. Everything is AI initially which has been useless imo, then you literally wait for hours to get a live agent either by phone or online chat which are both equally useless. Do not patronize Rogers….absolutely the worst customer service I’ve ever experienced!!! Run away and go to Telus and they honestly have the best customer service hands done.

Wait times and being on hold at Unacceptable levels. Why not have a call back option when a CSR is free??. Last month bill was usual charges, ,month before was too .. AI adds 20 dollars to my current bill. .. It also says my number was changed in Sim card. I never authorized a number change. Rogers acted illegally.

BEWARE HACKERS AND SCAMMERS!
I have been a rogers customer for over 20 years. Only company I have had a cell phone with. This year I received a call from a man saying he was from Roger's and knew all my account information and wanted to offer me an upgrade. I accepted and from there it turned into a big scam on my account and im stuck with a $6000.00 bill
When i called rogers to look into this they said it was all confirmed through my account and im responsible.
Not only did someone breach their system and hack into my account fist of all... i was scammed. Or was it an employee of Roders that went into my account and did a scam 🤔
I have since canceled my account and switched providers.

OMG, what has happened to Rogers customer service. On the phone now for over an hour, had my free 24 month Apple TV disconnected. Been hung up on now twice. Wow Rogers