Rogers Communications Avaliações 

Very disappointing experience with Rogers customer service.
I upgraded my internet from 250 Mbps to 1 Gbps on September 22, but as of October 6, I still have not received the new modem, so I am still using only 250 Mbps.
I have called several times, and every time it feels like they are seeing my account for the first time. Each representative tells me the same thing: “We are processing it now, and you will receive the modem and home camera within 2–3 business days.” Nothing has arrived.
I was also first told that someone would come to install the home camera, but later I was told that no technician would come. I was also told that Netflix would be ad-free, but it was activated with ads.
The biggest problem is not just the delay — it is the inconsistent information, repeated promises, and lack of follow-through.
After multiple calls, I am still waiting for the equipment and still not receiving the internet speed I upgraded to.
Very poor service and extremely frustrating.

Today we came upon a vehicle accident that 3 vehicles stopped to help the victims. There were 8 people who had cell phones and I’m currently with Roger’s and I was the only cell that had any service. I used my cell to call 911 and was able to get help for them. If not for my phone someone would have had to drive to an area with service and obviously would have taken longer for help to arrive. In isolated areas , which we were in today could have caused a loss of life. I just want to give a shout out to Rogers I hope the two people from the accident will be OK. Thank you Rogers for having 1 bar

Appel au service à la clientèle Rogers Ontario (1-866-727-2141) aujourd'hui : 1 h 15 min 55 s d'attente sans jamais parler à un agent. Pour une entreprise de télécommunications, l'ironie est totale. Le temps des clients n'a visiblement aucune valeur ici. Service client lamentable.

This is the worst company to deal with, thanks to the merger

Terrible customer service! Waited on hold for over an hour. They couldn't find my account although I have benn using the phone number for 40 years and they have been charging me every month. I am basically locked out because I can't access my e-mail anymore.
I tried again this morning after many attempts in the last couple of days. Was handed from one incompetent person to another and finally disconnected. I finally found a page for submitting a written request to Rogers for Business. Lets see what happens. It is an abuse of my time and should not be tolerated. I am getting ready to file with the Commission for Complaints for Telecom-television Services (CCTS)
I tried again after one hour I just got disconnected. Unbelievable customer service.
I tried twice their request-information form available in their support section for Shaw Business but as expected no response.
Today they send me another invoice for my phone with Account ID which they cannot find neither on their system.
My only hope is now the CCTS. It is almost impossible to get to their customer service. If you can find another service provider. And never leave your credit card information with them. They will keep charging you a month in advance befor the bill becomes due.

Horrible customer service. For the amount of money Rogers charges for its services, the level of support provided is completely disgraceful.

My internet stopped working, and I have now spent over TWO HOURS on hold simply trying to speak to someone for technical support. Two hours. In 2026, for one of the largest telecommunications companies in Canada, that is crazy.

When customers are paying for a service that isn't working, being forced to sit on hold for hours just to get assistance is beyond frustrating. Internet is an essential service for people who work from home, and there should be a reasonable way to get support when something goes wrong.

Rogers needs to figure it out.

It was against my better judgement that i went with Rogers. Their lack of "service" trouble shooters was always poor in the past, and i can tell you, it HAS NOT IMPROVED. I went through their "on-line" troubleshooter guide, and it didn't resolve my issue, and now i could not get back on to the internet. Trying to call their "service" number, had me waiting 20 minutes the first time, and 64 minutes the second time, before i GAVE UP. Now, i'm in the process of REMOVE all of Rogers crap and taking it back to the nearest store. I am going with their COMPETITIPON.

I have a billing question but I'm already waiting forever as no one is taking my call. After Rogers change to AI machine operator and apps complication, now the service is so terrible and worse than other carrier. I hope they will realize its better to use live customer than AI because all issues can easily solve by live agent.

Absolute worst costumer service experience in my life. This guy showed sup at my door and said I would get 1.5gb for $65/month inc. taxes. I signed up just to try it since I have Bell. Currently paying $65+taxes. After 2 weeks I tried to cancel since Bell is definitely better (both the router and internet speed). It’s been a nightmare because the guy who signed me up entered the wrong email somehow even though I typed in the email myself on his iPad. 4 hours later he provided me with the right email and they’re still trying to convince me to stay with Rogers! This is unbelievable. It boils my blood to talk to them. It makes absolutely no sense. 4.5 hours later he says he cancelled my service. Now I had to ask for what email he has on file 3 times for him to understand what I’m asking. They don’t even understand basic English.

bought phone with insurance,3 months ago not working now went to Rogers store waited 45 minutes to be served to be told they couldnt help as I had to contact the insurance provider called 6 times call dropped before I got to any one now been on hold for 1 hour waiting for customer service.I have been a customer for 30 years.

guy n store at rogers was great, usually have good in person experience but dealing with the multiple apps and websites is ridiculous! I always end up calling in (after having a hard time finding the #), then it's a person saying SOL or running through troubleshooting i already did, not listening to me, can't help me across all rogers brand services, empty apologies, its f-ing ridiculous already. All I'm trying to do rn is update my payment info to my married name and they make it harder than the damn government docs were ffs

We have had at least 5 service outages with Rogers Internet and Cable in the past few months. The last two have been for five days and now 17 hours. These have been within the past two weeks. There are no service people in our area. They come from 100 miles away!
Rogers customer service response has been next to zero.
Clearly not a product standard a customer paying $200 a month should expect!

The worst phone company in the world, I wish the company would just go bankrupt and close down instead of scamming people

For the second time Roger's is trying to steal money by charging me for a suspension fee when my services were never suspended.

Awful company.

I am extremely disappointed with my experience with Rogers.

I was charged $630 (asa credit), and I never received that money back. On top of that, I kept receiving different amounts on my monthly bills. Every time I called customer service, I was told that the issue would be fixed, but instead, the situation only got worse.

I feel like I was taken advantage of financially, and I completely lost my trust in this company. I even requested a recording of my conversations with Rogers, but they could not provide it.

No promotion or free offer could convince me to return to Rogers. For me, trust is much more important than a promotion.

My advice: be very careful and check every charge on your bill. Based on my experience, I would not recommend Rogers.

Bad customer service, been having problems getting verification codes on my iphone-Rogers support told me to go to my bank; then my bank told me to contact Rogers, was getting the run around for a few days. FINALLY figured it out myself, by doing a google search. It was a setting on my phone-you'd think that Rogers would KNOW that!??????????

Terrible customer service! Waited on hold for over an hour before I finally hung up.

Terrible service and a massive downgrade from Shaw. In all the years we had Shaw, we only lost service briefly once or twice. With Rogers, we never know if we can even watch a full movie because the connection cuts out at least once a month. We pay for 5G, but I don't think we're getting 5G because the internet is so slow sometimes it can't even keep up with the movie we're watching. And it's expensive! For a company making so much money, the customer support set up is very poor. It does not deserve the customer service agents who are polite and try so hard to be helpful. They work tirelessly within Rogers cumbersome and antiquated workflows. The inefficiency is gob smacking! Service agents must transfer you from one department to another, repeatedly, because none of them can actually do anything for you. There is no chat function to get a quick answer or even the right phone number to call and deal with your issue. We are actively looking to switch providers to a company that actually wants our business. Rogers has been a bit of a disaster for Shaw's long time customers. Oh, and for some reason, they have to send us a form to complete so we can make changes on to our own services because "the account is so old". Really?

There is nothing left to say about this company. Nor the federal and provincial governments allowing them to treat clients as though they don't exist.
Just moved to new location. So, some of the fault is mine. We had lost connecting wires which the moving company got to before me. Consequently, the Rogers rep came, tried to start things up and finally left. We had to hire an electrician to finish connection. When I went to go into online banking, unable to open as could not receive text which bank said was because of a Rogers block. Phoned Rogers. Waited for over an hour for someone to speak to because Rogers wants to get rid of people. Finally spoke to a Rogers rep. Did not find solution. Finally I was cut off. Don't know what to do with this mess.

been on hold for over an hour trying to talk to an agent. went to their website hoping the chat feature would be faster, but of course they have some stupid ai called Anna. i said i needed a real representative, the ai still tried to handle it, i reiterated i needed a real representative, so the bot told me to call the number (....that i've been on hold for and no one is answering.) at that point i was locked out of the chat. i couldn't send any more queries. so i reopened the chat. said i was incapable of calling the number. said i needed a real person to help me with my issue, in this chat, please. got the same message, call x number for guided specialized help.

i hope the ceo goes bankrupt and the absolute worst happens to him in his personal life.