The plastic gears of my GrinderGC broke after 4 years of use. I contacted the customer service and they replied very quickly with instructions how to replace them and a link to get new gears mailed... Ver mais
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Veja o que dizem as avaliações
You make my morning better, honestly. This year I purchased old R.O.K. presso machine on ebay and started learn brew espresso. since then I made good progress and now I decided to buy upgrade kit. Gos... Ver mais
The upperpart broke and there was suggested to invest and install the upgraded version. By mzking the first coffee after this the portafilter broke by the pressure. Now they don’t provide the portafil... Ver mais
A empresa respondeu
I love all things Coffee!! This is the perfect edition to my ever growing Coffee Collection and variations!! It's very easy to use, stylish and really compact so easy to store and doesn't take up load... Ver mais
Detalhes da empresa
- Fornecedor de Cafeteiras
- também em
- Loja de artigos domésticos
- Loja de Balcões
- Loja de Eletrodomésticos
- Loja de utensílios de cozinha
Informação fornecida por fontes externas variadas
ROK is a company developing coffee machines and tools, focused on helping good, decent coffee folk on their journey to Java Nirvana. Their main products include the Rok EspressoGC and the GrinderGC. Founded in 2002 under the original name "Presso", the company began by creating the original Presso Coffee Maker, launching in 2004. The Presso Coffee Maker soon gained traction after it was featured on the BBC and the television show "He's Got To Have It" in 2005. In 2013 the company was rebranded to its current name: ROK. Shortly thereafter their second project was released, the ROK Coffee Grinder. The company is focused on developing products that embody sustainability, reliability, and longevity.
Informações de contato
2 Scala Street , W1T 2HN, London, Reino Unido
- info@rok.coffee
- rok.coffee
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 71% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Products are of very good quality
Products are of very good quality, but were poorly packed. The glue of the cardbord product boxes didn‘t work, the boxes fell apart and the plastic bag all was shipped in arrived with a large hole, I had luck that nothing fell out during the shipping procces. Ihighly recommend the ROK products, but they should work on the europe shipping conditions with their carrier.
I've owned a couple Rok presses and a…
I've owned a couple Rok presses and a grinder
For years really love them it would be nice to get better info on when a upgrade comes out like the CG update. I just recieved the upgrade and am very happy with both the upgraded look and functionality.
Great communications and resolution…
Great communications and resolution after an issue with the product. Very happy with ROK customer service.
Great shop
Great shop. I love my ROK and here you get all kinds of spare parts and accessories...
Many many many many espressos in and…
Many many many many espressos in and still no decent result. I knew what I was getting in to though so will plough on. I’ve watched every video, joined every ROK thread and I know it takes time and commitment. So perhaps send the feedback form in six months and it’ll be a different rating ;-)

Resposta da ROK Coffee
Product is brilliant but postal charges…
Product is brilliant but postal charges are ridiculously high... £5 for a rubber ring?
Very fast expedition
Very fast expedition, and the GC conversion kit is much better than the original one, that I've broken...
Great after sales service
Great after sales service. Query with regard to the filter for my ROK was handled quickly, efficiently and effectively.
Ce kit pour la Rok s'adapte…
Ce kit pour la Rok s'adapte parfaitement après démontage de l'ancien corps en m'aidant d'un décapeur thermique car collé par le calcaire ( indémontable autrement) .
Livraison et communication parfaite .
Résultat excellent , super résultat.
M.E.R.C.I. et BRAVO à ROK
Great product and support
Excellent customer service, product works as expected and quick delivery.
WYSIWYG . . .
I had an earlier-model ROK Espresso maker for several years; and its a credit to the manufacturer, that the recent "revamp" was made available to previous owners of the appliance -- and not just a cynical attempt to replace the whole thing . . .
A fantastic product
A fantastic product. It's easy to use (and fun!).
It seems quite sturdy, built to last.
I like it better with every use.
Super fast shipping from the UK to USA
Super fast shipping from the UK to USA! And a great update to a classic espresso machine Thanks!
Absolute Best Home Espresso Maker
This is a wonderful unit and, in my opinion, the best in the under 1k price range. It has a sturdy design that is easy to maintain and produces consistently superior results. Even without the crema booster attachment I am able to get proper shots featuring every element an espresso lover knows to look for, from crema to soul.
Although the unit is very simple in its design and the instructions for use are as straightforward; the only step that I would add is to pre heat the unit (And cup) with hot water prior to extracting your shot. This will help users to produce a more consistent and higher quality results.
I love all of my ROK products
I love all of my ROK products. I just ordered a replacement espresso filter as well as a new drip filter, the latter of which is a big improvement over my old plastic one. Add to that the fact that shipping went incredibly quickly from the UK to the US and I am more than satisfied.
All great
All great! The Product is perfekt, the transport was fast. Thanx a lot!
Shot for the moon
Excellent service and fast delivery happy with my expressrok still learning about it how to get that great shot of espresso but is very good cheers
In Love with my ROK!
I quite simply love my new ROK machine!! Being the first manual machine I own, it takes a few trials to get it right! But it's quite amazing that you can pull an espresso with your bare hands! Well done ROK Coffee!!
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