ROK Coffee Avaliações 

430
•
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The plastic gears of my GrinderGC broke after 4 years of use. I contacted the customer service and they replied very quickly with instructions how to replace them and a link to get new gears mailed... Ver mais

Avaliado com 5 de um total de 5 estrelas

You make my morning better, honestly. This year I purchased old R.O.K. presso machine on ebay and started learn brew espresso. since then I made good progress and now I decided to buy upgrade kit. Gos... Ver mais

Avaliado com 2 de um total de 5 estrelas

The upperpart broke and there was suggested to invest and install the upgraded version. By mzking the first coffee after this the portafilter broke by the pressure. Now they don’t provide the portafil... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I love all things Coffee!! This is the perfect edition to my ever growing Coffee Collection and variations!! It's very easy to use, stylish and really compact so easy to store and doesn't take up load... Ver mais

Detalhes da empresa

  1. Fornecedor de Cafeteiras
  2. também em
  3. Loja de artigos domésticos
  4. Loja de Balcões
  5. Loja de Eletrodomésticos
  6. Loja de utensílios de cozinha

Informação fornecida por fontes externas variadas

ROK is a company developing coffee machines and tools, focused on helping good, decent coffee folk on their journey to Java Nirvana. Their main products include the Rok EspressoGC and the GrinderGC. Founded in 2002 under the original name "Presso", the company began by creating the original Presso Coffee Maker, launching in 2004. The Presso Coffee Maker soon gained traction after it was featured on the BBC and the television show "He's Got To Have It" in 2005. In 2013 the company was rebranded to its current name: ROK. Shortly thereafter their second project was released, the ROK Coffee Grinder. The company is focused on developing products that embody sustainability, reliability, and longevity.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

430 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 71% das avaliações negativas

Normalmente responde dentro de 1 semana

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4,3

Todas as avaliações

(430)

29 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Really impressed with the GC Conversion…

Really impressed with the GC Conversion Kit, it's updated out older press making the shot-pull smoother and stronger. Not enough companies are offering this type of upgrading to older products - well done! Delivery, packaging and online fitting instructions all great.

4 de março de 2021
Avaliado com 5 de um total de 5 estrelas

First class product

First class product. I originally bought a Rok GC second hand, but have since bought the extra pressure basket and the grinder. These three bits of kit save £1000's on commercial grade equipment but give that smooth espresso texture and flavour. Could not recommend highly enough. Customer service and delivery is also really speedy and helpful.

3 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I ❤️ ROK

We love our ROK espresso maker. We decided to get another portafilter, as our handle had broken. The new portafilter handle is much stronger, and the whole thing seemed to seal better on the press, and it worked beautifully.

2 de março de 2021
Avaliado com 2 de um total de 5 estrelas

Sent multiple emails inquiring as to…

Sent multiple emails inquiring as to order status. Order took almost a month to ship, then the shipment was held up for reasons never made clear to me. No responses from ROK, tried various email addresses. The emails didn't bounce, they simply didn't respond. Shipping company was finally the one to get back to me. At time of writing this, their "help" page is still just a blank page.

The product itself is nice, the service not so much.

28 de fevereiro de 2021
Avaliado com 5 de um total de 5 estrelas

Broken and replacement bayonet ring

With the new espresso making coffee container that works for normally ground coffee, the increased pressure took 2 weeks to break one lug of the bayonet seal ring underneath. Slight health and safety issue on that point - the almost boiling water spurted out under pressure..... However the new part was easily found on the website (strangely the Australian version was the first to show), and while the shipping cost more than the part, when it arrived I could see that it had the area that had broken now reinforced with an extra rib. Simple but good design innovation - O was clearly not the first to whom this had happened. Changing it over was easy, and I am now happily back drinking Rok espressos.

28 de fevereiro de 2021
Avaliado com 3 de um total de 5 estrelas

Great service but disappointing “up”grade

Rok coffee press is blisteringly good: had it for over 8 years I guess and experimented with coffees and methods. New RG plunger has been a much easier press, but produced weaker, cooler coffee and noticeable water residue in the tank. Checked the seals and re-fitted the whole unit, but I’m back to the original plunger and much happier. Note - horrifically I take sugar! And settled on Lavazzo Rosso!

28 de fevereiro de 2021
Avaliado com 5 de um total de 5 estrelas

Love my ROK

Love my ROK! Present from my wife Claire. Great coffee and learning as I go. Can't yet get a real crema but will keep experimenting.

24 de fevereiro de 2021
Avaliado com 4 de um total de 5 estrelas

Rok coffee maker GC is a great tool

Rok coffee maker GC is a great tool. Gives joy out putting hands on, the usually automated, process of making the coffee.
Pleasure to use it easy to clean it. 3 months of everyday use so far and no sign of wearing out so far.
4 stars for my not met expectations related to crema. It's nowhere near what what your get at decent coffee shop. Crema plus kit is just useless, regular portafilter makes better crema.
In any case in happy with ROK. Thank you.

24 de fevereiro de 2021
Avaliado com 5 de um total de 5 estrelas

Impressive espresso machine

The ROKK is an impressive espresso machine and I love the fact that it must be operated manually. The espresso tastes great and it's low in maintenance. The delivery service was great, it arrived the next day. Finally, it looks very nice on the counter top.

24 de fevereiro de 2021
Avaliado com 4 de um total de 5 estrelas

Good product

Good and well built product overall. Though the grind adjustment wheel sometimes falls off and the sticky rubber on the base isn‘t as sticky as advertised. However, ginds are even and make good coffee. Thanks.

23 de fevereiro de 2021
Avaliado com 5 de um total de 5 estrelas

Service was prompt

Service was prompt once the Grinder GC was in stock, and it grinds very consistently. Unboxing was minor problematic due to burr adjustment wheel being stuck tight, but eventually we got that working and the grinder is great for espresso, but have not really used it for V60 type drip brewing, or rather never dialed it in for a courser grind. Grinding for 18g double shot is fine, takes a few minutes, but grinding more beans than 18 - 20g range would become tiresome quickly.

23 de fevereiro de 2021

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