J’ai rencontré un souci avec un sac dont la bandoulière a cédé après plusieurs années d’utilisation, le service client a été très réactif et m’a envoyé une nouvelle bandoulière en remplacement dans la... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
On pourra regretter la coupe serrée qui vous compresse vraiment quelque peu par devant , même si vous optez pour une taille XL équivalent L chez la concurrence. la qualité pour certaines sér... Ver mais
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Ron Dorff continues to strive for excellence. The value proposition of style, quality, comfort, fit, and utility appear to be first in mind with all the products I have acquired over the years. The s... Ver mais
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Ich bin rundum zufrieden mit Ron Dorff! Die Qualität ist ausgezeichnet, und man fühlt sich einfach wohl, Ron Dorff zu tragen. Die Kleidung ist sehr stilvoll und hochwertig verarbeitet. Bisher hat mir... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Essential pieces with impeccable fit. Explore the collection from the official Ron Dorff website. Fast delivery and free returns within Europe. Free shipping on orders over 200€ within Europe.
Informações de contato
Earlham Street, WC2H 9LL, London, França
- rondorff.com
4,6
Excelente
323 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 71% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Achat de produits soldés en ligne
Produits achetés en ligne fidèles au descriptif et retrait en boutique facile. Personnel charmant et souriant ce qui est un vrai plus !
7 de setembro de 2024
Avaliação não solicitada
Resposta da RON DORFF
Bonjour Charles,
Merci beaucoup pour votre commentaire élogieux ! Nous sommes ravis d'apprendre que vous avez trouvé nos produits fidèles à leur description et que votre expérience de retrait en boutique a été facile. Votre reconnaissance du personnel charmant et souriant nous touche particulièrement. Nous espérons vous revoir bientôt !
Cordialement,
L'équipe Ron Dorff
Super t-shirts
La matière des t-shirts commandés est vraiment super et ils taillent vraiment bien.
Livraison dans les 3j
Tout est top
25 de setembro de 2024
Avaliação não solicitada
Resposta da RON DORFF
Bonjour Yannick,
Merci beaucoup pour votre retour positif. Nous sommes ravis que vous appréciiez la matière de nos t-shirts et leur coupe. Votre satisfaction est notre priorité, et nous espérons vous revoir bientôt.
Cordialement,
L'équipe Ron Dorff
A Cut Above
Well designed pieces with high quality fabrics. Stitched well and the design and cut fit the body well and allow for unrestricted movement. Well done.
28 de setembro de 2024
Avaliação não solicitada
Resposta da RON DORFF
Hello Jeffrey,
Thank you for your fantastic feedback. We’re thrilled to hear that you appreciate the design, quality, and fit of our pieces. Your satisfaction is our top priority, and we look forward to serving you again soon!
Best regards,
The Ron Dorff Team
I love Ron Dorff products they never…
I love Ron Dorff products they never fail to please in style quality and durability. Love this brand!
28 de setembro de 2024
Avaliação não solicitada
Resposta da RON DORFF
Hi Gerson,
Thank you so much for your wonderful feedback! We're thrilled to hear that you love Ron Dorff products and appreciate their style, quality, and durability. Your support means a lot to us.
Best regards,
The Ron Dorff Team
Great brand with a team behind it which…
Great brand with a team behind it which notifies when new items are available and sale items are still credible. Website and payment is easy and the clothes arrive beautifully and careful packed
26 de setembro de 2024
Avaliação não solicitada
Resposta da RON DORFF
Hi Chris,
Thank you for your fantastic review! We're delighted to hear that you appreciate our team and the care we put into our service and packaging. Your support means a lot to us, and we’re glad you find our website and payment process easy.
Best regards,
The Ron Dorff Team
Resposta da RON DORFF
Cher Martin,
Merci beaucoup pour votre retour positif, nous espérons vous revoir bientôt dans nos magasins et sur notre site internet.
Cordialement,
L'équipe Ron Dorff
No longer a Ron Dorff customer
First, I have to say. I loved Ron Dorff clothes when the retailers in Dallas, Texas were selling them. But dealing now directly with Ron Dorff in Barcelona what an insult. I made a purchases of clothes I didn't need but they had buy one get one item for free. I'm not sure what happened but they sent me small. I would have never order small. Instead of admitting the error they blamed it on me and to rub salt into the wounds they took 17 euros from the order because I didn't check free returns. Why is running a business like that? Just replace the clothes with the correct size.
1 de agosto de 2024
Avaliação não solicitada
Resposta da RON DORFF
Dear Eric,
We are sorry to read that your return experience did not go well. During the BUY4GET5 promotional offer, you cannot return a single item but must return all five. We have exceptionally agreed to refund you but due to the fact that you chose a paid return option, this has been deducted from your refund.
We have now made an exceptional gesture to refund you, and hope to see you in our stores again.
Best regards,
The Ron Dorff Team
Good quality, fairly priced
Good quality, fair prices especially in the Sale, environmentally conscious packaging.
9 de setembro de 2024
Avaliação não solicitada
Resposta da RON DORFF
Dear Customer,
Thank you so much for your positive feedback, we hope to see you soon again in our stores and on our website.
Best regards,
The Ron Dorff Team
Usually good, but recently terrible
I have placed many orders with Ron Dorff and I have usually been happy with both the service and merchandise.
Recently, there has been a noticeable delay in processing returns. Until recently, these were swfit and pain-free. However, a recent return, for an item which the company itself sent out the wrong sized product, has been with them for three weeks with no resolution in sight.
I have contacted them twice and not been provided a firm date for processing the refund. They claim to provide a refund for all returns in "an estimated 5 working days". However, this is clearly not currently the case.
EDIT 18 September. Still no refund. Order number: 87853
EDIT 26 September. After updating this review the first time, they quickly realised their mistake and refunded the returned item. It is a shame writing a negative review was the only way to get Ron Dorff to react and rectify the situation.
12 de setembro de 2024
Avaliação não solicitada
Resposta da RON DORFF
Dear Andrew,
We had some exceptional delays over the summer due to the increase in orders in our warehouse and we apologise for this. Since then, everything has returned to normal. Can you please share with us your order number? We could not find one under this name.
Best regards,
The Ron Dorff Team
Love the brand
Love the brand and the shopping experience both in store and online. My most recent purchase online was very easy and straightforward. Then I had a query on the order which was resolved promptly by the customer support team to amend the shipping address. Exceeded by expectations.
29 de agosto de 2024
Avaliação não solicitada
great brand
great brand with great service and support team! love them forever
4 de setembro de 2024
Avaliação não solicitada
The best underwear ever
I’ve tried lots of underwear brands for men over the years, but nothing comes close to Ron Dorff y-front briefs in my opinion. The quality of the material, cut and fit, and support is unrivalled. You don’t feel like you are wearing anything, but everything is supported just right at the same time. I will not buy any other briefs.
5 de setembro de 2024
Avaliação não solicitada
Resposta da RON DORFF
Hi Neil,
Thank you so much for your fantastic feedback! We're thrilled to hear that our Y-front briefs are the best you've tried. It’s wonderful to know that the quality, fit, and support have exceeded your expectations.
We look forward to continuing to provide you with exceptional products.
Best regards,
The Ron Dorff Team
Produits de bonne qualité
Produits de bonne qualité. J'aime leur style surprenant, sobre et élégant. J'avoue que je bombe le torse inconsciemment quand je porte du Ron Dorff.
5 de setembro de 2024
Avaliação não solicitada
Resposta da RON DORFF
Bonjour,
Merci beaucoup pour votre retour positif ! Nous sommes ravis que vous appréciiez la qualité et le style de nos produits. C'est un plaisir de savoir que vous vous sentez si bien en portant du Ron Dorff.
Bien cordialement,
Resposta da RON DORFF
Hi there,
Thank you for your kind words! We’re delighted to hear that you had a great experience with our service.
Best regards,
The Ron Dorff Team
Resposta da RON DORFF
Dear Customer,
Thank you so much for your positive feedback, we hope to see you soon again in our stores and on our website.
Best regards,
The Ron Dorff Team
Excellents produits
Fabrication en Europe (Portugal) pour les articles que j'ai acheté, matière et coupe de qualité, excellents produits
1 de agosto de 2024
Avaliação não solicitada
Resposta da RON DORFF
Cher Joel,
Merci beaucoup pour votre retour positif, nous espérons vous revoir bientôt dans nos magasins et sur notre site internet.
Cordialement,
L'équipe Ron Dorff
The Ron Dorff store in Berlin
The Ron Dorff store in Berlin and the clothes are awesome. And John is really the best, an excellent professional.
21 de junho de 2024
Avaliação não solicitada
Resposta da RON DORFF
Dear Customer,
Thank you so much for your positive feedback, we hope to see you soon again in our stores and on our website.
Best regards,
The Ron Dorff Team
Resposta da RON DORFF
Dear Customer,
Thank you so much for your positive feedback, we hope to see you soon again in our stores and on our website.
Best regards,
The Ron Dorff Team
Service et produits de qualité. Je suis satisfait de mon achat « coup de cœur » !
Service et produits de qualité. Je suis satisfait de mon achat « coup de cœur » !
Livraison très rapide et soignée.
22 de agosto de 2024
Avaliação não solicitada
Resposta da RON DORFF
Cher Anthony,
Merci beaucoup pour votre retour positif, nous espérons vous revoir bientôt dans nos magasins et sur notre site internet.
Cordialement,
L'équipe Ron Dorff
Customer Service?
Great products. Questionable customer service. I sent an item back for a refund over 2 weeks ago. Up until now, I've not had any acknowledgement of receipt, or an indication of when I can expect the refund. I'd appreciate a response.
3 de agosto de 2024
Avaliação não solicitada
Resposta da RON DORFF
Dear Customer,
Thank you for your message.
Our Customer Service contacted you on the 16th August.
Please do not hesitate if you have any further questions.
Best regards,
The Ron Dorff Team
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