My mower package (Stihl RMA 235 ) was competitively priced . Ordering was a breeze , communication throughout was superb . Product arrived very well packaged and on time . Mower is very quiet and cuts... Ver mais
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My mower package (Stihl RMA 235 ) was competitively priced . Ordering was a breeze , communication throughout was superb . Product arrived very well packaged and on time . Mower is very quiet and cuts... Ver mais
A empresa respondeu
We were not sure which machine we needed but the Firm were very helpful and gave very good advice. The setting up went well and they were very good at explaining everything. Would use this Firm again
I had order a part and not understanding properly the part was incorrect. I emailed the shop explaining what I intended to do and it wasn’t possible. They said return which I did with a full r... Ver mais
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After purchase I used the mower for the first time there seemed to be a fault as the electric cylinder kept cutting out. I emailed Ron Smith and had a response from Steffan virtually straight away. I... Ver mais
A empresa respondeu
We're proud to be recognised as one of the UK's leading garden machinery specialists. In 2026, we were crowned UK's Leading Garden Machinery Dealer at the STIHL Awards and were also honoured with the prestigious STIHL 100 Year Award, recognising excellence across every aspect of our business. This follows being named Garden Machinery Dealer of the Year 2025 at the Service Dealer Awards. Welcome to Ron Smith & Co., a name synonymous with excellence in garden and estate machinery since 1967. Founded by Ron Smith, the business has grown from humble beginnings into one of the UK's leading specialists, supplying premium garden and estate machinery to both domestic and professional customers. Today, Ron's vision continues under the leadership of his son, Mark Smith, with the same commitment to quality, expert advice and outstanding customer service. Our extensive range includes everything from lawnmowers, ride-on mowers and chainsaws to robotic mowers, hedge trimmers, leaf blowers and other specialist equipment. As authorised dealers for many of the industry's leading brands, we're committed to offering products that deliver exceptional performance, reliability and value. Sales: Visit our Worcester or Hereford showrooms, or shop online at www.ronsmith.co.uk for delivery across Great Britain. Repairs & Servicing: Our experienced engineers provide expert servicing and repairs to keep your machinery performing at its best. Spare Parts: Our dedicated parts department stocks an extensive range of genuine replacement parts and accessories. Robotic Mower Specialists: Our specialist team provides expert advice, installation and ongoing support for the latest robotic mowing technology. At Ron Smith & Co., we believe in providing more than just great products. We're passionate about helping our customers find the right solution for their needs, backed by knowledgeable advice, dependable after-sales support and industry-leading service. For nearly 60 years, we've remained committed to the values on which the business was founded: integrity, expertise, quality and customer care. Whether you visit one of our showrooms or shop online, we're here to help you create and maintain beautiful outdoor spaces with confidence.
Authorised dealer with expert support
4 Newtown Road, Shrub Hill, WR5 1HF, Worcester, Reino Unido

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We were not sure which machine we needed but the Firm were very helpful and gave very good advice. The setting up went well and they were very good at explaining everything. Would use this Firm again
Great service from Ron Smith & Co Ltd. Good price and really fast delivery. Thank you!
Excellent price and reliable service. Thank you!
Fast delivery goods as advertised very happy
Ease to order. And very fast delivery time , excellent company would recommend
All good from a delivery and product perspective, the only thing which stopped me giving a 5 was it would have been good to have had some form of personal confirmation that petrol and oil had been added to the mower and that it had been tested and adjusted for optimal performance
Pleasant and helpful staff delivery a nightmare
Item was due for delivery 3/4/5 August. These dates were requested as I have hospital appointments and treatment in July. I started getting text messages about item out for delivery etc and got concerned that my delivery dates were not being adhered to. I made a call to you and your agent informed me that my delivery dates of 3/4/5 August would be maintained as per my request on placing the order. Appearently these text are just internal memos and the item will be delivered as requested on 3/4/5 August. I was surprised to get a text from Palletways on Monday morning 20th July stating delivery was imminent! A again called you and spoke to your agent on this matter and he told me he would contact the delivery contractor and re arrange delivery on the appropriate days. I asked to be kept updated. I was not. At approx 14.45hrs on 20th July a Rammage haulage truck arrived at my house with the delivery. The driver called me and wanted to drop the heavy package! I explained I was at the hospital and unable to take delivery. I also informed him of the 3/4/5 August delivery dates. I viewed this from my phone in the hospital as it’s linked to my cctv system. This appears to be a total breakdown of communications on delivery and I believe I’m intitled to a full explanation and apology. I again repete the original delivery instructions: 3/4/5 August. Please confirm that will be carried. I’m really disappointed and been put to additional stress on this matter. Regards, walter

Resposta da Ron Smith & Co Ltd.
Very good advice and great service. Very pleased with our robot mower.

Resposta da Ron Smith & Co Ltd.
Really great service from initial order to final installation.

Resposta da Ron Smith & Co Ltd.
A week after being told my order had left the warehouse I have still neither received the goods nor any communication from the nominated carrier (FedEx) to suggest when delivery might take place. On the same day I placed an order with a US firm for goods which have managed to cross the Atlantic, clear customs and be delivers to me. Really not good enough on the part of Ron Smith Ltd.
True to word Ron did deliver on 20th July so customer now happy. Lesson to be learned here is clarity of communication. Had the invoice I received specified a local delivery (rather than referring to 3rd party carrier) or if Ron Smith had contacted me to say this was now to be local delivery I would have been reassured instead of which I became increasingly frustrated by the inability of a third party carrier to find any trace of a delivery - not surprising given they had not been contracted to deliver in the first place!

Resposta da Ron Smith & Co Ltd.
Very good buying process and I was kept up to date!

Resposta da Ron Smith & Co Ltd.
Excellent response to a mistake I made in my order

Resposta da Ron Smith & Co Ltd.
Good communication with the company . Careful packaging and item exactly as ordered.

Resposta da Ron Smith & Co Ltd.
Very quick delivery & competitive price. Thanks.

Resposta da Ron Smith & Co Ltd.
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