Really good service. Ordered a roof window over Christmas from RW4Y's clearance section as it was just the size we needed for our project. Had a lovely email early in the NY from Claire in the custo... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Great products at great prices. From a product point of view and trust of the company can't argue. \ An improvement area is logistics- One of my items was out of stock, so the delivery was delayed. C... Ver mais
A empresa respondeu
Good loft ladder - I couldn't find any other supplier of the size I wanted (130cm x 70cm). I haven't fitted it yet, but I'm familiar with a similar one in use elsewhere. It's fairly pricey, but I do... Ver mais
A empresa respondeu
Great company to deal with. Needed 2 roof light windows for a dual extension between my neighbour and self for my builder to fit. Rang, very helpful lady, sorted what was needed quickly and delive... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de artigos para reforma residencial
- também em
- Fornecedor de escadas
- Fornecedor de janelas
- Loja de materiais para telhados
Escrito pela empresa
We supply roof windows, skylights, loft ladders and many more!
Informações de contato
Hearthcote Road, DE11 9DW, Swadlincote, Reino Unido
- 01283 554 755
- digital@fakrogb.com
- roofwindows4you.co.uk
4,6
Excelente
626 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very helpful on the telephone
Very helpful on the telephone. Essential to be able to talk to someone. Buying online is not my favourite and I have to interact with a human being. The lady was very nice and helpful. Thank you.
21 de abril de 2024
Resposta da RW4Y
That's great to hear Anna! We try and make things as easy as possible for all our customers! 💚
Resposta da RW4Y
Thanks Richard for the geat review!
Resposta da RW4Y
Thank you Peter for the positive review!
Wide range and great technical advice
Really helpful technical advice and support in choosing which window and ancillary bits from the wide range available.
19 de abril de 2024
Resposta da RW4Y
Hi Philip, thanks for the great review. We're glad the team were helpful.
Resposta da RW4Y
Thank you Paul for the great review!
Delivered
Delivered. Worked fine. Boxes a bit bashed on delivery but no damage to product.
30 de março de 2024
Resposta da RW4Y
Hi Andy, thankyou for your review. We use an external carrier service so I will pass the message on!
Resposta da RW4Y
Thankyou Clive for the good review.
Fantastic product delivered on time and…
Fantastic product delivered on time and by following the instructions carefully we fitted it ourselves in under an hour
10 de abril de 2024
Resposta da RW4Y
Hi Kim, that's great to hear! Thank you for the lovely review
Delivery arrived by external courier
Delivery arrived by external courier, damaged. It was replaced without question.
9 de abril de 2024
Resposta da RW4Y
Hi Cheryl, thankyou for the 5-star review. Hopefully, it arrives safely this time!
Resposta da RW4Y
Thanks Talat for the 5-star review!
Super helpful customer service team
Super helpful customer service team, quick delivery
23 de março de 2024
Resposta da RW4Y
Hi Rachel, that's great to hear - let us know if you need any help with installation!
Highly recommended
Good communication. Correct product. Fast delivery.
Highly recommended
3 de abril de 2024
Resposta da RW4Y
Thank you for this great review!
Great service
Great service, most helpful with assisting us choose the correct windows for purpose. Will be purchasing again. Thank you to Patrick.
8 de março de 2024
Resposta da RW4Y
Thank you for the lovely review Sarah, I'll make sure this gets back to Patrick.
Ordered online with no issues
Ordered online with no issues. Follow up information on delivery was good. Swift delivery.
22 de março de 2024
Resposta da RW4Y
Thanks, Amanda for the lovely review!
Assistance getting the correct part and…
Assistance getting the correct part and quick delivery
21 de março de 2024
Resposta da RW4Y
Thanks Mark for the great review.
Excellent customer service
Excellent customer service, keeping in touch with expected despatch dates and letting me know of any changes. Once out for delivery this was exceptionally fast.
5 de março de 2024
Resposta da RW4Y
Thank you Michaela for this lovely review
Really easy to use the website and…
Really easy to use the website and order the correct product.
Very quick delivery.
Would definitely recommend.
19 de março de 2024
Resposta da RW4Y
Thanks Elizabeth for the great review!
Out of 3 windows 2 come with damaged…
Out of 3 windows 2 come with damaged parts of which one had hole in it,after raising the issue with supplier i was told that unless i raise complaint within 48 hours of delivery i have to buy damaged parts myself so i highly recomend to open and check all the parts on delivery rather then wait for installation, there were missing screws ,flashing and other kits have to be bought separetly,if installing with slate thicker then 5mm per tile expect slight headache, over all nice wooden finish and look
14 de março de 2024
Resposta da RW4Y
Hi, unfortunately damaged goods do need to be reported within 48 hours, this is stated on delivery notes and on the website. This is because after that time we can not confirm when the product was damaged. I'm glad our products were up to your standards once the issues were resolved and I hope you would buy from us again.
FAKRO Loft ladder
Good loft ladder - I couldn't find any other supplier of the size I wanted (130cm x 70cm). I haven't fitted it yet, but I'm familiar with a similar one in use elsewhere.
It's fairly pricey, but I don't mind paying for good quality. However, I then had to make separate arrangements and pay for somebody else to deliver it to the Isle of Wight, which is moderately annoying, hence the 4 star rather than 5 star review.
26 de abril de 2024
Resposta da RW4Y
Hello, thanks for the review! Sorry for the inconvenience of getting it to the Isle of Wight, at the moment we only ship to the mainland UK but we are always looking to improve. If you need any help with installation let us know :)
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