Well maintained and clean facility. The rooms are easy to access with good size doors. Staff are friendly and helpful. The only thing I think they could do better is to either use RFID tags (inste... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
The service and assistance provided as it’s my 1st time leasing storage and it was mad clear and straight forward. Very satisfied ty.
A empresa respondeu
Thank you Josh at the St Marys branch. Awesome help & very professional. Always a pleasure dealing with someone who knows what they're talking about. Answered all our inquiries.
A empresa respondeu
My experience with Deb from Roomia St Mary's was by far the best customer service experience I have had in years. Not only was Deb extremely friendly and easy to deal with, she was incredibly knowledg... Ver mais
A empresa respondeu
Detalhes da empresa
- Garagem
- Garagem de Carros
- Loja de embalagens para mudanças
- Loja de materiais para empacotamento
- Armazenamento de trailers
- Depósito
Sobre Roomia Self Storage - St Marys
Escrito pela empresa
When life changes, a little room to breathe can make a big difference, and that’s why we exist. No matter how big or small the change, with a range of storage sizes available, Roomia is your place to create space.
At Roomia, we know there’s no one-size-fits-all approach to storage, which is why we’ve created facilities that are secure, flexible and as individual as your needs.
Our goal is to make your life Roomia, one storage unit at a time.
Make your life Roomia.
Escrito pela empresa
- Is ‘Roomia’ a real word? No. But we’re claiming it!
- It’s the feeling of room, open space, and a new lease on life. So yes, we make life Roomia.
- The Roomia Difference
- Service
- Storage doesn't start with our space,it starts with your items. We take the time to provide the facilities, service and understanding to create the space you need.
- Security
- Through cutting-edge alarm systems, lighting, and the latest in security measures, we are able to offer peace of mind knowing your items are safe and secure.
- Understanding
- You always have a real person to talk to. We’re here to give in-person advice, support and assistance to new and experienced storers.
Informações de contato
Forrester Road 160, 2760, Saint Marys, New South Wales, Austrália
- 02 9832 2333
4,8
Excelente
150 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Well maintained and clean facility
Well maintained and clean facility. The rooms are easy to access with good size doors.
Staff are friendly and helpful.
The only thing I think they could do better is to either use RFID tags (instead of an 8 digit number) for the entry gate, or provide something like a business card with your room details and gate code that you can stick in your wallet or the car.
8 de maio de 2026
Resposta da Roomia Self Storage - St Marys
Thanks so much for the thoughtful review and feedback. We’re really glad to hear you found the facility clean, easy to access and our team helpful.
We also appreciate the suggestion around gate access and unit details. That’s genuinely useful feedback and we can see how a simple wallet card or alternative access option could make things even easier day to day. We’ll make sure this is passed on to the team as we continue improving the customer experience.
Thanks again for choosing Roomia.
Resposta da Roomia Self Storage - St Marys
Thanks so much for the 10 out of 10 review. We really appreciate it. Great to hear you had a friendly and professional experience with the team. Thanks again for choosing Roomia.
The service and assistance provided as…
The service and assistance provided as it’s my 1st time leasing storage and it was mad clear and straight forward. Very satisfied ty.
1 de maio de 2026
Resposta da Roomia Self Storage - St Marys
Thanks so much for the review. We know using storage for the first time can feel a little overwhelming, so it’s great to hear the team made the process clear and straightforward for you. Really appreciate you choosing Roomia and we’re glad you’ve had a positive experience.
Great service
29 de abril de 2026
Resposta da Roomia Self Storage - St Marys
Thanks so much for the 5 star review. We really appreciate it and are glad you had a great experience with the team at Roomia.
It was easy to move in and out of the…
It was easy to move in and out of the storage unit. Staff were helpful in the process, specifically Debbie and Josh who assisted with the move out process.
30 de abril de 2026
Avaliação não solicitada
Resposta da Roomia Self Storage - St Marys
Thanks so much for your review. We’re really glad to hear your move in and move out were both easy and stress free.
Debbie and Josh will appreciate the mention.
Thanks again for choosing Roomia, we’re here anytime you need storage again.
Friendly helpful staff
Friendly helpful staff. Easy access & good clear communication.
30 de abril de 2026
Avaliação não solicitada
Resposta da Roomia Self Storage - St Marys
Thanks so much for your review and for choosing Roomia. We’re really pleased to hear you found our team friendly and helpful, and that accessing your storage unit was easy with clear communication throughout.
It was a great place to look after mt…
It was a great place to look after mt corvette thanks for the help
28 de abril de 2026
Avaliação não solicitada
Resposta da Roomia Self Storage - St Marys
Thanks so much for your review and for trusting Roomia with your Corvette. We know how important it is to keep your vehicle safe and secure, so it’s great to hear you felt confident storing it with us.
I had a very positive experience with…
I had a very positive experience with roomia, I found Josh to be very polite and extremely helpful, i will definitely store my stuff with them in the future if ever needed
28 de abril de 2026
Avaliação não solicitada
Resposta da Roomia Self Storage - St Marys
Thanks so much for your review and for choosing Roomia. We’re really pleased to hear you had such a positive experience. Josh will appreciate the kind words.
We’d love to welcome you back anytime you need storage again. Thanks again for storing with Roomia.
Jason was very efficient
Jason was very efficient, helpful
The facility was very impressive
24 de abril de 2026
Resposta da Roomia Self Storage - St Marys
Thank you for the great feedback, Tony. It’s fantastic to hear Jason was efficient and helpful, and that the facility made a strong impression.
Thanks for choosing Roomia Self Storage.
Thank you Josh at the St Marys branch
Thank you Josh at the St Marys branch. Awesome help & very professional. Always a pleasure dealing with someone who knows what they're talking about. Answered all our inquiries.
22 de abril de 2026
Avaliação não solicitada
Resposta da Roomia Self Storage - St Marys
Thanks for recognising Josh and the St Marys team. We’re glad you felt supported and that everything was clearly explained. That’s exactly the experience we aim to provide.
Excellent
Mark was a great help in getting us set up with the right sized unit for our needs and made the process seemless. Unit itself was in a as new condition.
18 de abril de 2026
Resposta da Roomia Self Storage - St Marys
Thanks for the great feedback. Choosing the right storage unit makes all the difference, so it’s great to hear Mark could help guide you. We’re also pleased you found the unit in excellent condition.
Excellent system for access
Excellent system for access, no worrying about losing padlocks, great customer service.
16 de abril de 2026
Avaliação não solicitada
Resposta da Roomia Self Storage - St Marys
Thanks for the feedback. Our smart access system is designed to make self storage more convenient and secure, so it’s great to hear it’s working well for you. We’ll pass on your kind words to the team.
The Roomia Storage St Mary location…
The Roomia Storage St Mary location offers a convenient self storage solution at an affordable rate. The sign up process was very quick, simple and painless, and the facility is modern, clean and easy-to-navigate.
13 de abril de 2026
Avaliação não solicitada
Resposta da Roomia Self Storage - St Marys
Thanks for the great feedback on our St Marys self storage facility. We’re really pleased to hear the sign up process was quick and easy, and that you found the facility clean and easy to navigate. We aim to make storage simple from start to finish.
Self Storage or boarding house?
When your company pays for a storage facility, and you turn up and see people living in a few of the units, then my confidence in security and personal safety becomes an issue. Reported to some manager "josh" it was like talking to a deer in headlights. Weird response. I can't send my wife or my PA on her own anymore.
18 de março de 2026
Avaliação não solicitada
Resposta da Roomia Self Storage - St Marys
Hi Albert,
Thank you for your review. We note this is a concern you’ve raised across multiple channels over the past few weeks, and we have responded to you directly on each occasion.
To be clear, we do not support or permit anyone living in storage units. This is a breach of our lease agreement and, where identified, is addressed immediately, including termination of access.
We also recognise the broader context, that people may be experiencing difficult circumstances, and situations like this are handled carefully and respectfully, including with regard to privacy.
In relation to your interaction with Josh, we’re sorry you felt the response was not what you expected. Josh is a valued team member who is consistently recognised in customer feedback, and in this instance would have been managing a sensitive situation appropriately.
We understand your concerns around safety and confidence, and we apologise for the way this has made you feel. Please be assured that security and the wellbeing of our customers is a priority across all our facilities.
As this matter has been addressed across a number of channels, we won’t repeat the detail here. If there’s a specific outcome you’re seeking, please let us know directly and we’ll do our best to assist.
Easy sign up and move stuff in
30 de março de 2026
Resposta da Roomia Self Storage - St Marys
Thanks for sharing. Glad the sign-up and move-in were nice and straightforward.
Easy to book online
Easy to book online, quick process. When i went in for rhe first time Josh was great showing me the app and how to use it.
2 de abril de 2026
Resposta da Roomia Self Storage - St Marys
Thanks for sharing. Great to hear the booking was quick and that Josh made getting set up on the app nice and easy.
The storage space is great at st Mary’s.
The storage space is great at st Mary’s. The customer service team is amazing. They help out with everything. All queries are answered. Especially the mobile app is very helpful and easy to use. I am so impressed. The use of the van is very helpful to bring in all of our storage goods and the trolley is very easy to manoeuvre. Very neat place. The name roomia is really apt to the storage. Very happy with everything. I am recommending to all my family and friends to use Roomia in the event of storage. Thanks so much to the team at St Mary’s and at Minchinbury.
30 de março de 2026
Resposta da Roomia Self Storage - St Marys
Thank you for such a thoughtful review. It is great to hear everything from the app to the van and team support made things easier for you. We really appreciate the recommendation and will pass this on to the St Mary’s and Minchinbury teams.
My experience with Deb from Roomia St…
My experience with Deb from Roomia St Mary's was by far the best customer service experience I have had in years. Not only was Deb extremely friendly and easy to deal with, she was incredibly knowledgeable about all of the options available and was able to help me pick the right storage solution for my needs. She also told me about the van they offer as an option for people to move in their items. I could not fault this customer service, it was above and beyond.
27 de março de 2026
Avaliação não solicitada
Resposta da Roomia Self Storage - St Marys
Wow—thank you for such a thoughtful review! Deb will be absolutely thrilled to hear this. We’re so glad she could help find the right solution and make everything feel easy along the way. And yes, the move-in van is one of our favourite ways to help 😊
Staff knowledge
30 de março de 2026
Resposta da Roomia Self Storage - St Marys
Appreciate the feedback! Great to hear the team’s knowledge made a difference. We’re here to make storage feel straightforward and stress-free.
Easy access to the storage site and…
Easy access to the storage site and very professional service.
30 de março de 2026
Resposta da Roomia Self Storage - St Marys
Thanks for sharing! Glad we could help make things simple for you.
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