We used these products for years with no issues. However in recent months (2026) the customer service has become really, really poor. Like other recent reviewers, I've had repeated problems with order... Ver mais
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Veja o que dizem as avaliações
Always loyal to Root2tip no matter how many other products we use but it remain our best choice within the curly hair industry. Love you guys and thank you so much Julia’s hair is glowing and shining... Ver mais
Absolutely fantastic product, I’m thrilled with it. I’ve struggled for ages to detangle my daughter’s hair and used so many different products. This is so much better than anything else out there, I... Ver mais
This company knows what they are doing when it comes to black hair! I have sensitive skin and dry/itchy scalp issues and couldn't find the right moisturiser that just worked for me. I found root2tip t... Ver mais
Detalhes da empresa
Escrito pela empresa
Premium quality natural beauty for textured hair and hairloss
Informações de contato
Oxgate lane, NW2 7HU, London, Reino Unido
- info@root2tip.com
- root2tip.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 25% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Still waiting to receive my order over…
Still waiting to receive my order over 2 weeks ago.
Lovely hair care
Washed my hair then used your products . Ive relaxed hair . Its was so soft and manageable love the products will be buying again
Always loyal to Root2tip no matter how…
Always loyal to Root2tip no matter how many other products we use but it remain our best choice within the curly hair industry. Love you guys and thank you so much Julia’s hair is glowing and shining she is so happy and will be showing it off tomorrow at school for sure
Order place on 24th September not received
I placed an order on 24th September, but the Honey Rain Juice Family Pack was missing. My delivery note said it would arrive the following week. It didn't so I emailed customer service. Auto reply saying my message was received but no response from them. I followed up a phone call to them and was informed it would be sent on 20th October, yet I’m still waiting and again no comms from them. I’ve emailed again today to request a refund. Very disappointed with the lack of communication from them and long delay. I'm posting here in the hope that they refund me in a timely way after how long this has taken and hope others take heed

Resposta da root2tip.com
The order was wrong
The order was wrong, I was sent 2 conditioners instead of shampoos. I’ve emailed with no reply.

Resposta da root2tip.com
Order never came!
Placed an order 2 weeks ago, no update despite saying on their website it ships within 2 days. Emailed twice, contacted on instagram absolutely no response at all. Thought it was a scam as only got this company served to me via insta. Contacted bank for refund as it’s clear I won’t be getting my product. Zero customer service not even an email to say it will be delayed. Avoid!!!

Resposta da root2tip.com
My order didn't arrive so I contacted…
My order didn't arrive so I contacted Root2tip. They sent out another order that was incomplete and had an item missing. They also sent out a different order that I had already received and didn't need. I offered to send back the order I don't need and asked for the missing item to be sent. This still hasn't been resolved 2 weeks later. I'm disappointed as this isn't the level of service I usually receive from them.
It would be helpful for someone to contact me directly with an explanation/update as I still need my missing item to be sent!

Resposta da root2tip.com
Love all the products get them all the…
Love all the products get them all the time don’t use anything else
Money taken 28th August now 17th…
Money taken 28th August now 17th September and still no order received. Will not be using this company again

Resposta da root2tip.com
I have not received my order yet still…
I have not received my order yet still waiting 😫

Resposta da root2tip.com
Excellent products
Excellent products. Highly recommended.
Would buy again. Thanks
Great products/ customer service
Great products/ customer service. Definitely my go to products for daughters hair
Great product and quick delivery
Great product and quick delivery.
Products smell amazing and make brushing my son’s hair so much easier
So happy I have discovered root2tip
Best hair products for my daughters…
Best hair products for my daughters type 4c hair!
Good experience with Root2tip
My experience with Root2Tip was excellent. The delivery was punctual, arriving exactly when they said it would, which I really appreciated. The ordering process was straightforward and hassle-free. The products I received matched the descriptions perfectly, and they turned out to be excellent for their intended purpose. Overall, I had a great shopping experience and would definitely recommend them to others.
Root2tip is the best!
Root2tip is a firm favourite in our house. Me and my children use the Honey Rain Juice and it has really worked wonders during the hot days - I have no regrets about my subscription. Our hair is grateful!
The company is brilliant. It’s obvious they care and bring a personal touch to everything. I also love supporting black owned businesses and hope Root2tip continues to thrive
No scalp irritation
Easy to order. Ingredients listed. Not irritating or burning on my scalp.
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