root2tip.com Avaliações 

212
•
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

We used these products for years with no issues. However in recent months (2026) the customer service has become really, really poor. Like other recent reviewers, I've had repeated problems with order... Ver mais

Avaliado com 5 de um total de 5 estrelas

Always loyal to Root2tip no matter how many other products we use but it remain our best choice within the curly hair industry. Love you guys and thank you so much Julia’s hair is glowing and shining... Ver mais

Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic product, I’m thrilled with it. I’ve struggled for ages to detangle my daughter’s hair and used so many different products. This is so much better than anything else out there, I... Ver mais

Avaliado com 5 de um total de 5 estrelas

This company knows what they are doing when it comes to black hair! I have sensitive skin and dry/itchy scalp issues and couldn't find the right moisturiser that just worked for me. I found root2tip t... Ver mais

Detalhes da empresa

  1. Loja de produtos para cabelo

Escrito pela empresa

Premium quality natural beauty for textured hair and hairloss


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

212 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 25% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,7

Todas as avaliações

(212)

26 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Lovely hair care

Washed my hair then used your products . Ive relaxed hair . Its was so soft and manageable love the products will be buying again

24 de novembro de 2025
Avaliado com 5 de um total de 5 estrelas

Always loyal to Root2tip no matter how…

Always loyal to Root2tip no matter how many other products we use but it remain our best choice within the curly hair industry. Love you guys and thank you so much Julia’s hair is glowing and shining she is so happy and will be showing it off tomorrow at school for sure

2 de novembro de 2025
Avaliado com 1 de um total de 5 estrelas

Order place on 24th September not received

I placed an order on 24th September, but the Honey Rain Juice Family Pack was missing. My delivery note said it would arrive the following week. It didn't so I emailed customer service. Auto reply saying my message was received but no response from them. I followed up a phone call to them and was informed it would be sent on 20th October, yet I’m still waiting and again no comms from them. I’ve emailed again today to request a refund. Very disappointed with the lack of communication from them and long delay. I'm posting here in the hope that they refund me in a timely way after how long this has taken and hope others take heed

24 de setembro de 2025
logotipo da root2tip.com

Resposta da root2tip.com

Hi Adeana, we do apologise for the delay, we have shipped the order, it appears the missing item in question, that you were told would be delayed, was delayed slightly longer, we do not recall any email requesyting a refund, we have also spoken to you on the phone. This is not the norm for our business and whilst it was very frustrating for you we fully appreciate that, we have also shipped you an additional item for the delay.

Avaliado com 2 de um total de 5 estrelas

The order was wrong

The order was wrong, I was sent 2 conditioners instead of shampoos. I’ve emailed with no reply.

27 de outubro de 2025
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Resposta da root2tip.com

Hi Rhea, this issue has been resolved, we did explain. We are sorry it was an honest error.

Avaliado com 1 de um total de 5 estrelas

Order never came!

Placed an order 2 weeks ago, no update despite saying on their website it ships within 2 days. Emailed twice, contacted on instagram absolutely no response at all. Thought it was a scam as only got this company served to me via insta. Contacted bank for refund as it’s clear I won’t be getting my product. Zero customer service not even an email to say it will be delayed. Avoid!!!

9 de outubro de 2025
Avaliação não solicitada
logotipo da root2tip.com

Resposta da root2tip.com

Hi Georgia, your order was shipped to you, this is not a true represenation of the events. We have also spoken to you by phone, and the tracking states the item has been delivered. We appreciate the delay initially howver we will always aim to handle any customeer issue in a timely manner.

Avaliado com 2 de um total de 5 estrelas

My order didn't arrive so I contacted…

My order didn't arrive so I contacted Root2tip. They sent out another order that was incomplete and had an item missing. They also sent out a different order that I had already received and didn't need. I offered to send back the order I don't need and asked for the missing item to be sent. This still hasn't been resolved 2 weeks later. I'm disappointed as this isn't the level of service I usually receive from them.
It would be helpful for someone to contact me directly with an explanation/update as I still need my missing item to be sent!

27 de setembro de 2025
logotipo da root2tip.com

Resposta da root2tip.com

Hi Alysha, we are sorry for the mixup with your order, as you have said thisn is not the usual service level. We had an issue with the fufilment team.

Avaliado com 1 de um total de 5 estrelas

Money taken 28th August now 17th…

Money taken 28th August now 17th September and still no order received. Will not be using this company again

28 de agosto de 2025
logotipo da root2tip.com

Resposta da root2tip.com

Your order was being held at the Royal mail depot, we chased this up and found out for you, it was not a shipping issue on our end. We have spoken to you by phone an also sent you a complimentary item.

Avaliado com 5 de um total de 5 estrelas

Good experience with Root2tip

My experience with Root2Tip was excellent. The delivery was punctual, arriving exactly when they said it would, which I really appreciated. The ordering process was straightforward and hassle-free. The products I received matched the descriptions perfectly, and they turned out to be excellent for their intended purpose. Overall, I had a great shopping experience and would definitely recommend them to others.

30 de junho de 2025
Avaliado com 5 de um total de 5 estrelas

Root2tip is the best!

Root2tip is a firm favourite in our house. Me and my children use the Honey Rain Juice and it has really worked wonders during the hot days - I have no regrets about my subscription. Our hair is grateful!
The company is brilliant. It’s obvious they care and bring a personal touch to everything. I also love supporting black owned businesses and hope Root2tip continues to thrive

29 de junho de 2025

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