We used these products for years with no issues. However in recent months (2026) the customer service has become really, really poor. Like other recent reviewers, I've had repeated problems with order... Ver mais
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Veja o que dizem as avaliações
Always loyal to Root2tip no matter how many other products we use but it remain our best choice within the curly hair industry. Love you guys and thank you so much Julia’s hair is glowing and shining... Ver mais
Absolutely fantastic product, I’m thrilled with it. I’ve struggled for ages to detangle my daughter’s hair and used so many different products. This is so much better than anything else out there, I... Ver mais
This company knows what they are doing when it comes to black hair! I have sensitive skin and dry/itchy scalp issues and couldn't find the right moisturiser that just worked for me. I found root2tip t... Ver mais
Detalhes da empresa
Escrito pela empresa
Premium quality natural beauty for textured hair and hairloss
Informações de contato
Oxgate lane, NW2 7HU, London, Reino Unido
- info@root2tip.com
- root2tip.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 25% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Simply the best for Afro & mixed curls 🫶🏼
Really pleased on the quick delivery of my order. We love these products I have been using these since my son was 1, he has mixed curls and over the years I’ve had so much advice and guidance from Salem. This brand is like family now and I wouldn’t use anything else 💫
Poor customer service support to resolve issue
Quite hard to make a refund. Unable to cancel a product monthly subscription. Customer service is not helpful, just quick to call and not resolve issue at hand. Aside that the product works. However, it’s essential you improve on your customer services and help customer resolve issue on time.
Great product & service
Quick response on the website chat, good advice given and product purchased is excellent. Would recommend
Hair care for the family
Root2tip a trustworthy natural hair care products a good brand for the whole family
Great products for the whole family
I was recommend this brand from a family member, we love the variety of products for different curly and Afro hair. Great products for the whole family and such value for money.
Great product and delivered promptly
The products speak for themselves it's…
The products speak for themselves it's affordable it works the hype is real. But I had one issue out of the several times I've ordered and as by magic by the snap of a finger it was sorted and I'm soo grateful for that.
Quality products
Easy website to navigate, good delivery time and came well packaged.
Fast delivery and products are fabulous…
Fast delivery and products are fabulous on both of my daughters hair! Thank you
Sent the wrong product and have not…
Sent the wrong product and have not responded to any emails
Lovely local company
Products came well packed and was easy to track. Great recommendations over email on how to use the products.
Great advice and support for ASD mixed race child with SPD
I had great customer service prior to purchasing a product as I wasn't sure what would be appropriate for my daughter's hair. I was offered good advice and soon after made a purchase. So far I can't fault the product, my daughter is autistic and has SPD so anything in her hair or skin can irritate her. The advice I was given was by someone who seemed to understand our needs and concerns and made appropriate suggestions. Thanks for your service hope to continue purchasing from you.
Repurchased product
This was a repurchase of the Honey Rain Juice which I find extremely moisturising for my hair. I have used this companies product for a long time since meeting them at the Afro Hair show many years ago. The Honey rain juice however is my go to product which I've now started using on my granddaughter's hair.
Excellent customer service and…
Excellent customer service and products. I love their children's range as it helps with tangles and doesnt contain harsh ingredients. Quick shipping too! Full 5 stars earned!
Works really well in my girls mixed…
Works really well in my girls mixed race hair, and handy guides and emails that come with it of how to use each product. Will be using again.
Love!
Absolutely love the twurly butter, nice and moisturising for my son’s hair, along with the honey rain juice that has always been a household favourite. Heavens milk is light yet moisturising also for my 1 year.
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