We used these products for years with no issues. However in recent months (2026) the customer service has become really, really poor. Like other recent reviewers, I've had repeated problems with order... Ver mais
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Veja o que dizem as avaliações
Always loyal to Root2tip no matter how many other products we use but it remain our best choice within the curly hair industry. Love you guys and thank you so much Julia’s hair is glowing and shining... Ver mais
Absolutely fantastic product, I’m thrilled with it. I’ve struggled for ages to detangle my daughter’s hair and used so many different products. This is so much better than anything else out there, I... Ver mais
This company knows what they are doing when it comes to black hair! I have sensitive skin and dry/itchy scalp issues and couldn't find the right moisturiser that just worked for me. I found root2tip t... Ver mais
Detalhes da empresa
Escrito pela empresa
Premium quality natural beauty for textured hair and hairloss
Informações de contato
Oxgate lane, NW2 7HU, London, Reino Unido
- info@root2tip.com
- root2tip.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 25% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I have used the quench anti-breakage…
I have used the quench anti-breakage creme for years and I think it is one of the only products that my hair can take.
Amazing service!
Amazing service!! Quick delivery and packages really well as always
Sadly leaves hair tacky and heavy
Not all the product arrived - still awaiting for one three weeks later.
Products leave my hair (4c) feeling tacky and heavy. The products have created frizz and reversion of silk press. Quite disappointed with these products.
My hair is nice and soft and naturally…
My hair is nice and soft and naturally my hair is corse.
Quality product.
They can improve their customer service…
They can improve their customer service and deliver what customers order and also sort out their discounts online so they deduct properly.
Enquiry unanswered
I placed my order to take advantage of the buy one get one free offer. Only one of each product arrived. The second item is intended as a Christmas gift. I emailed customer service but have yet to receive a reply.
Great product and service!
Great hair products
Great hair products, they do exactly as they say! My daughters hair stays nice & moisturised whereas with other products it got drive very quickly. I’ve also noticed growth which is really good too. Will definitely be using these products for the long run!
I just love Root2tip
I just love Root2tip. My daughtes hair feels so much healthier and not dry as when I was using other products.
Quality products that are great for my hair and scalp
Purchasing was straightforward. Delivery was very quick. This is a great product and lasts ages. It’s my 2nd purchase and I’m very happy with it.
Items are good quality but soo small
Items are good quality but soo small. Overall not worth the price.

Resposta da root2tip.com
The best detangler ever!
Great product and quick and efficient…
Great product and quick and efficient delivery.
trusted product
True review on dual heritage toddler
I was recommended this product for detangling, my son is dual heritage but has a really large curly afro for 19 months old.
This product is nice and sprays well, I traded my usual leave in spray conditioner for it which is actually less than half the cost but I wanted to try honey rain juice so was willing to pay more if it was amazing, however my son appears to cry more with this product and makes more fuss when I’m trying to do his hair, once it’s dry it does leave lovely curls but I feel I will be going back to our original due to cost and my son seeming to be happier when I’m doing his hair and less fuss.
Thank you Root2tip for resolving the…
Thank you Root2tip for resolving the issue with my missing/damaged item. I am so happy the issue has finally been resolved and we can move on. A happy customer is always a returning customer. I can now issue you with your 5 star.
I did not want to give Root2tip a bad…
I did not want to give Root2tip a bad review. I wanted to give them the benefit of the doubt, but enough is enough. I made an order in time to receive before going away on holiday as I wanted to take my items away with me. When the item took time to arrive I sent a message. Great news the item arrived before I had to go away, but they replaced one of my items for something small and cheaper than what should have been in my order. I then sent a message to find out where that particular item was and why I did not receive it. I just received a message saying I should put it in my hair that it is a leave in and it will do wonders to my hair, whilst I wait for my missing item. I thought that was nice of them. I just wonder if I had not required the missing item would they just had cheated me by giving me a cheaper and smaller item. I continued to chase up the item that was missing, eventually they replaced it and before my holiday, but guess what the item arrived damaged. I ended going off on my holiday without it. Whilst on holiday I have been chasing them up to sort out this issue and they just simply ignore my messages, but continue to send me messages to give a feedback of my experience, so there you have it, here you’re feedback Root2tip.

Resposta da root2tip.com
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