root2tip.com Avaliações 

212
•
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

We used these products for years with no issues. However in recent months (2026) the customer service has become really, really poor. Like other recent reviewers, I've had repeated problems with order... Ver mais

Avaliado com 5 de um total de 5 estrelas

Always loyal to Root2tip no matter how many other products we use but it remain our best choice within the curly hair industry. Love you guys and thank you so much Julia’s hair is glowing and shining... Ver mais

Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic product, I’m thrilled with it. I’ve struggled for ages to detangle my daughter’s hair and used so many different products. This is so much better than anything else out there, I... Ver mais

Avaliado com 5 de um total de 5 estrelas

This company knows what they are doing when it comes to black hair! I have sensitive skin and dry/itchy scalp issues and couldn't find the right moisturiser that just worked for me. I found root2tip t... Ver mais

Detalhes da empresa

  1. Loja de produtos para cabelo

Escrito pela empresa

Premium quality natural beauty for textured hair and hairloss


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

212 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 25% das avaliações negativas

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3,7

Todas as avaliações

(212)

26 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

Sadly leaves hair tacky and heavy

Not all the product arrived - still awaiting for one three weeks later.
Products leave my hair (4c) feeling tacky and heavy. The products have created frizz and reversion of silk press. Quite disappointed with these products.

31 de janeiro de 2024
Avaliado com 3 de um total de 5 estrelas

Enquiry unanswered

I placed my order to take advantage of the buy one get one free offer. Only one of each product arrived. The second item is intended as a Christmas gift. I emailed customer service but have yet to receive a reply.

25 de novembro de 2023
Avaliado com 5 de um total de 5 estrelas

Great hair products

Great hair products, they do exactly as they say! My daughters hair stays nice & moisturised whereas with other products it got drive very quickly. I’ve also noticed growth which is really good too. Will definitely be using these products for the long run!

26 de outubro de 2023
Avaliado com 3 de um total de 5 estrelas

Items are good quality but soo small

Items are good quality but soo small. Overall not worth the price.

29 de outubro de 2023
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Resposta da root2tip.com

Thank you for your review, we pride ourselves on our great quality premium range.

Avaliado com 3 de um total de 5 estrelas

True review on dual heritage toddler

I was recommended this product for detangling, my son is dual heritage but has a really large curly afro for 19 months old.
This product is nice and sprays well, I traded my usual leave in spray conditioner for it which is actually less than half the cost but I wanted to try honey rain juice so was willing to pay more if it was amazing, however my son appears to cry more with this product and makes more fuss when I’m trying to do his hair, once it’s dry it does leave lovely curls but I feel I will be going back to our original due to cost and my son seeming to be happier when I’m doing his hair and less fuss.

4 de setembro de 2023
Avaliado com 5 de um total de 5 estrelas

Thank you Root2tip for resolving the…

Thank you Root2tip for resolving the issue with my missing/damaged item. I am so happy the issue has finally been resolved and we can move on. A happy customer is always a returning customer. I can now issue you with your 5 star.

25 de agosto de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I did not want to give Root2tip a bad…

I did not want to give Root2tip a bad review. I wanted to give them the benefit of the doubt, but enough is enough. I made an order in time to receive before going away on holiday as I wanted to take my items away with me. When the item took time to arrive I sent a message. Great news the item arrived before I had to go away, but they replaced one of my items for something small and cheaper than what should have been in my order. I then sent a message to find out where that particular item was and why I did not receive it. I just received a message saying I should put it in my hair that it is a leave in and it will do wonders to my hair, whilst I wait for my missing item. I thought that was nice of them. I just wonder if I had not required the missing item would they just had cheated me by giving me a cheaper and smaller item. I continued to chase up the item that was missing, eventually they replaced it and before my holiday, but guess what the item arrived damaged. I ended going off on my holiday without it. Whilst on holiday I have been chasing them up to sort out this issue and they just simply ignore my messages, but continue to send me messages to give a feedback of my experience, so there you have it, here you’re feedback Root2tip.

29 de julho de 2023
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Resposta da root2tip.com

Dear Clarina your review is rare and we will take this back and review what happened.

1 we sent you a replacement product whilst you waited for the delayed item. Not cheaper at all. It was a gift for the delay, not a cheaper Replacement!

2 We shipped your missing item when it was in stock. The fact it arrived damaged you failed to submit evidence of despite saying so. We will email you privately to rectify this.

3 We have 1000s of customers we aim to please we always go beyond to rectify issues.

We apologise on this occasion the service level was not we wish for any customer. However we always try to help. D

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