Rose and Grey Avaliações 

Purchased a sofa, had some additional enquries they were very quick and helpful with.

Fast easy delivery, great customer service and the sofa quality is excellent.

I ordered the: Bertie Sofa 3 Seater

it’s been over 2 weeks and no communication about the coffee table i’ve ordered. i’ve tried calling them can’t get through to anyone! it’s ridiculous and extremely off putting. avoid!

Recently placed an order exactly 3 weeks ago. I should have received my item by now but still nothing. Communication has been sub-par. Unsure if I will ever receive my order, constantly having to chase.

I bought a lovely new sofa in the sale, loveliest thing I’ve ever bought.

I had great customer service throughout and the delivery was seamless and right on time!

For me this is a luxury purchase, and the whole experience matched!

Amazing customer service! Having experienced some unfortunate difficulties with my initial order, Lyndsey and Tom were unbelievably helpful in explaining the situation and have since confirmed my order and provided a 10% discount. Couldn't recommend them enough!

Great customer service. We have had a hiccup with our order but they have dealt with it very professionally and efficiently. Really happy with the service provided and couldn't be more grateful. A rarity in today's world

Pleased with our sofa when we finally got there.

I bought the leather vintage chair 14 years ago( still as good as new and used daily ) and contacted customer services on the off chance I could replace one of the coasters. Lyndsey was fantastic and was able to supply me one free of charge.

Wow! What a lovely small British company to do business with. Our Bella sofa arrived on time and is absolutely stunning. It’s so different and very well made. Their customer service is second to none. We are still using 3 small velvet sofas in our main lounge which were purchased 5 years ago from Rose & Grey. They are still in excellent condition.

I don’t usually do this sort of thing, but I have been recently impressed with my sofa delivery from Rose and Grey. My Bella was delivered on time and I found the staff really went out of their way to please.

I brought a glass tall cabnet from them. The quality is very good and I’m happy with my purchase. I did have a slight issue with a door, but Lyndsey was very nice and her customer service was brilliant. I would shop here again!

I ordered a coffee table from R&G before Christmas and understood it was due to arrive at the end of January. The delivery costs seemed a bit steep and I did query why I was being charged the 'Scottish Highlands' delivery rates despite being based in Glasgow which should have been cheaper. I was told this was because they got charged more for certain postcodes! After waiting nearly 3 months I was then told out of the blue that the order would have to be cancelled with no other reason other than they had decided to stop working with the manufacturer. I'm not sure why existing orders could not have been honoured before parting ways? This was so disappointing after such a long wait and a lot of research to find the perfect table in the first place. The refund was processed very quickly so I am grateful for that.

Bought a cabinet after coming across them online. First thing is they use Royal mail, so delivery was great and tracked. The parcel was so well packaged and my goods were secure, each item was safely wrapped. Thing that struck me is it’s the first Company that has the most intuitive instructions for assembly. A few well place stickers and numbers made it so easy! Looks great and lovely quality. Really happy.

I purchased some cushions less than a year ago, due to redecorating they were used for less than 6 months. Due to having a new baby, we thought it was time to wash them. They were washed strictly following the washing and care label instructions. However unfortunately, the colours bled everywhere and ruined the cushions completely. I took pictures and emailed Rose & Grey customer service. I love the cushions and initially asked for replacements, or if this wasn't possible offered to raise a chargeback claim with the bank. The customer service that ensued was awful. First Rose & Grey delayed to try and stop me raising a chargeback claim. Then finally said replacements would be sent out. When I followed up to ask for further details they said the replacements would only be sent once I had returned the faulty cushions. I said I was happy to do this if both the faulty cushions and replacements could be sent out on the same day given I had lost all trust in Rose & Grey at this point. They then proceeded to tell me offering replacements was a 'gesture of goodwill' , 'over a year old' and this was usual practice, which is a complete falsehood given the items are faulty. Moreover its very poor to say to a customer that cushions that cost over £400 should last less than 6 months!! After much back and forth I returned the cushions as promised on the basis that Rose & Grey sent out the replacements on the same day. Unfortunately,, their past behaviour continued and the tracking info provided showed the items hadn't been dispatched as promised and even the next still showed they hadn't been dispatched. I'm now without my original cushions and given their deliberate delay still waiting for the chargeback claim to finish their investigation which would have been concluded had I opened it as originally planned. Do not order anything from this store and if you absolutely must, order it on a credit card so you have some protection as they do not care about your consumer rights or they will try anything and everything to stop you from getting a refund/replacement on faulty or poor quality items. 

The whole experience from ordering to delivery with Rose and Grey was a joy, the sofa is so well made,
And beautiful, it looks better than seen on the website.

The lady on reception was so helpful
And the delivery drivers too were exceptionally helpful and so polite.
Thank you R & G….I shall be ordering again xx

We bought our sofa from Rose & Grey and we are so happy! We received first class service start to finish. We selected the Penny sofa in Rust Velvet and it is just so beautiful and such high quality. As it was a big purchase, we visited the showroom in Altrincham before purchasing and met with Joanna - she was super friendly and so helpful, guiding us through the whole process and answering any questions we had with ease. Post ordering, Emily was also a super-star in following our order through and keeping us updated. It even arrived early! I couldn't recommend this company more and hope to order from them again in the future.

I enquired about an Oscar sofa back in August and the team Joanna and Emily came back to me quickly and kindly sent me further details and photos.
I eventually arranged an appointment to view in October as I couldn’t stop thinking about Oscar, or find anything remotely similar. I had a lovely welcome on meeting them both.

The showroom is neat in size but arranged with all their gorgeous furnishings and inspiration that reflects their website beautifully.

The quality of this sofa is really beautiful, so comfy. I love the fabric, colour and driftwood feet. It has made my lounge and is now the centrepiece.

Delivery was very efficient and well communicated. I prefer to support independent/British made when I can and so glad I could do that rather than rush to buy a mass made sofa. I’ll have this forever and I love it!

We have a few issues with the Delivery and Emily was fantastic from Rose and Grey! Great customer service will continue to spend my savings here haha!

I had a problem with my sofa. The customer service I received from Emily was excellent. She arranged for a specialist to look at the sofa and we have now had it repaired so it looks good as new. Amazing service. I would happily buy again from Rose and Grey as I love their products and the service is fantastic.
Thank you Emily!

Customer service at all levels was excellent. A problem out of their control delayed delivery of my order but they kept in touch and updated. Ultimately resolved the problem above and beyond my expectations.