Ordered May 1st
Ordered May 1st, still has not arrived. Said 7-10 days. Tracking looks shady as others say. Would not recommend purchasing from them.
19 de maio de 2026
Avaliação não solicitada
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Informações de contato
1211 6th St Ste 600 PMB #128, 78703, Austin, Estados Unidos
- support@rosestruly.com
- rosestruly.com
2,7
Ruim
14 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Delivery Issues
I ordered two roses on May 6th and today is May 19th and have yet to receive them. I realized they probably wouldn't be here for Mother's Day but I didn't expect it to be this long. Since my credit card has been charged you got my order. I can't find my order # so I cannot TRACK it.
8 de maio de 2026
Avaliação não solicitada
Resposta da RosesTruly
Hi Jim - we're sorry to hear your roses haven't arrived yet, and we completely understand the frustration, especially after missing Mother's Day. We want to help get this sorted out for you right away.
We weren't able to locate an order under the information attached to this review. Could you please email us directly at hi@RosesTruly.com or support@RosesTruly.com with one or two of the following so we can track down your order?
- Full name or email address used at checkout
- Shipping or billing address
- Phone number used at checkout
- Approximate date and time of your order along with the product name
We should only need one or two of these to find your order and get you a full update. We appreciate your patience and look forward to making this right for you!
With appreciation,
The Roses Truly Team
Still waiting for my order
Still waiting for my order. Never made it for Mother's Day. Very disappointed, must be a scam.
1 de maio de 2026
Avaliação não solicitada
Resposta da RosesTruly
Hi Jennifer - we're truly sorry your order didn't arrive in time for Mother's Day. We completely understand how disappointing that must have been, especially for such a meaningful occasion.
We want to assure you that we are absolutely not a scam - we're a small business that has fulfilled thousands of orders and genuinely cares about every customer's experience.
Shipping delays can occasionally occur due to international logistics and high volume around peak holidays like Mother's Day, and we sincerely apologize that yours was affected.
Please reach out to us at hi@RosesTruly.com or support@RosesTruly.com with your order number and we'll look into this immediately and make it right for you - whether that's tracking down your package, reshipping, or issuing a full refund.
We're sorry again for the disappointment and hope we get the chance to turn this around for you.
With appreciation,
The Roses Truly Team
Cheap product
Cheap product. Not worth $30-$60. Looks like dollar tree store flea market purchase. Don’t purchase. Buy something else. Looks like a $7 made item.
11 de maio de 2026
Avaliação não solicitada
Resposta da RosesTruly
Hi Michell - we're sorry to hear the product didn't meet your expectations. We take all feedback seriously and genuinely want every customer to love what they receive.
Our roses are designed to replicate the look and feel of our product photos as closely as possible, and many customers have been thrilled with the quality - but we understand that expectations can differ, and that's completely valid.
If you'd like to discuss a return or refund, please don't hesitate to reach out to us directly at hi@RosesTruly.com or support@RosesTruly.com with your order number and we'll be happy to make it right for you.
With appreciation,
The Roses Truly Team
This company is a scam. Be warned
I ordered a rose lamp and a forever rose for my mom. Shipping says 5-10 business days and I did it with enough time for mother's day. Neither have arrived. This company is definitely a scam. No customer service number, they dont respond to emails, the tracking doesnt even tell you WHERE the items are, just that they're somewhere. Do not buy from them.
14 de maio de 2026
Avaliação não solicitada
Resposta da RosesTruly
Hi Kody - we're truly sorry your gifts didn't arrive in time for Mother's Day, and we completely understand how frustrating and disappointing that must have been.
We do want to address a few things gently: we searched our inbox thoroughly and were unable to locate any emails from you at hi@RosesTruly.com or support@RosesTruly.com. We respond to every inquiry we receive, typically within a few hours, so we want to make sure your messages are reaching us - it's possible they may have been sent to a different address.
We are absolutely not a scam - we're a small business that cares deeply about every customer's experience, and we have happy customers who can attest to that. Regarding tracking, shipments sometimes show limited location updates due to how different carriers scan packages, but your items are on their way.
Please reach out to us directly at hi@RosesTruly.com or support@RosesTruly.com with your order number and we will personally prioritize your case and make this right immediately - whether that's a full refund or reshipping your order via a faster carrier.
We're sorry again for the stress this caused, especially around such a meaningful occasion.
With appreciation,
The Roses Truly Team
Worthless product, cheap and non-functioning
Received my order for a Mother's Day gift and it did not light, not with batteries nor direct power.
It is made cheaply and is not worth 10 percent of what I paid for it.
10 de maio de 2026
Avaliação não solicitada
Resposta da RosesTruly
Hi Mike - we're truly sorry to hear about your experience and that your Mother's Day gift didn't work as expected. That's absolutely not the standard we hold ourselves to, and we want to make this right for you. Unfortunately, we could not locate your order based on this review alone.
Please reach out to us directly at hi@RosesTruly.com or support@RosesTruly.com with your order number and we'll personally look into this right away. Whether it's a replacement, repair, or full refund, we'll do everything we can to resolve this for you.
We sincerely apologize for the disappointment, especially on such a meaningful occasion.
With appreciation,
The Roses Truly Team
Very happy
The company and reaching out over a concern that I had which responded very quickly the items came as expected and very beautiful and my wife was extremely happy will be buying more for my daughters
10 de maio de 2026
Avaliação não solicitada
Resposta da RosesTruly
Thank you so much for sharing this, Wayne! We're so glad we could help with your concern, and that your wife loved her gift. We can't wait to be a part of your daughters' surprises too - thanks for trusting us with those special moments!
With appreciation,
The Roses Truly Team
I am pleased to write about my…
I am pleased to write about my experience with Roses Truly because they are the real deal! My package did not arrive initially due to some shipping mishaps, which had me very concerned that I was scammed smh, but they responded with urgency and great customer service! The item was resent and showed up as advertised. Satisfied customer here!!
27 de abril de 2026
Avaliação não solicitada
Resposta da RosesTruly
Thank you for taking the time to write this, Mike - it truly means a lot. Shipping hiccups are unfortunately something we sometimes face with logistics, but making it right is always our top priority. So glad we were able to turn the experience around for you, and we appreciate your patience along the way!
With appreciation,
The Roses Truly Team
I placed my order on Feb 7
I placed my order on Feb 7. I could understand the Valentine’s rush. I could even understand some travel issues. But it’s now Mar 14, and my order has bounced from San Bernardino to Los Angeles, 2 times now. I live on the East Coast. After emailing the company twice, to two different email addresses, I’ve only been sent back an apology and my same tracking number. No explanation, no attention given as to why it may have taken this long. No accountability, and no assurance that it will be taken care of. Submitted a claim to my bank for a refund. I would consider this business fraudulent at this point.
14 de março de 2026
Avaliação não solicitada
Resposta da RosesTruly
Hi Scotty - we're truly sorry for this experience, and we completely understand your frustration. A package bouncing between cities for over a month with no clear resolution is unacceptable, and we should have done a much better job communicating with you and taking ownership.
We'd like to make this right immediately. Please email us at hi@RosesTruly.com or support@RosesTruly.com and we'll personally handle this for you - whether that's a full refund or sending a replacement directly via a more reliable carrier at no charge.
We genuinely appreciate you sharing this feedback. It's a reminder that we need to do better on follow-through and accountability, and we want the chance to turn this experience around.
With appreciation,
The Roses Truly Team
Very Happy
Although the shipping took a bit longer than anticipated, the wait was worth it. I ordered two Valentine Roses for my unsuspecting wife. Each rose was beautifully decorated with LED lights and wonderful bright color! I recommend this product to anyone who wants to brighten there significant others life!!
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da RosesTruly
Michael, thank you so much for the kind words! We're thrilled the roses were worth the wait and that your wife loved her Valentine's surprise. Hearing that they helped brighten her day is exactly why we do what we do!
With appreciation,
The Roses Truly Team
I ordered on Feb 2
I ordered on Feb 2, 2026 and still haven't received. Have contacted them several times and they keep telling me it's in transit.
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da RosesTruly
Hi Jose - we're truly sorry for the wait and frustration. After looking into your order, we identified a shipping issue and reached out offering to resend your product at no charge, but unfortunately we didn't hear back from you.
We'd still love to make this right! Please email us at hi@RosesTruly.com or support@RosesTruly.com and we'll get a replacement out to you right away, or process a full refund if you'd prefer.
We sincerely apologize for the experience and want to resolve this for you as quickly as possible.
With appreciation,
The Roses Truly Team
Good
Package arrived undamaged and support was helpful when I reached out to them. Would recommend.
22 de fevereiro de 2026
Avaliação não solicitada
Resposta da RosesTruly
Thank you for the kind review, Jalen! So glad your package arrived safely and that our team was able to help. We really appreciate the recommendation!
With appreciation,
The Roses Truly Team
The rose was exactly like it was…
The rose was exactly like it was advertised .the rose made it in one piece and no damage. Shipping was a little long but expected with customs and warehouse
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da RosesTruly
Dennis, thank you so much for this lovely review! We're so glad your rose arrived safely and lived up to expectations. We always appreciate customers who understand the realities of shipping/logistics - it means the world!
With appreciation,
The Roses Truly Team
My wife loved this gift
My wife loved this gift. The product was packaged well
I would purchased this again
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da RosesTruly
Robert, thank you for sharing! We're so happy your wife loved her gift, and we can't wait to help with future surprises whenever you're ready!
With appreciation,
The Roses Truly Team
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