Sadly after being a player on here for many hears i have now closed my account. My £40 weekly limit imposed by the site is gone in 5 minutes. Cant build let alone withdraw so unfortunately i have deci... Ver mais
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Veja o que dizem as avaliações
Definitely 5 stars. I was paid my withdrawal the next day and have since won again. Dont listen to the bad reviews I think they are done too soon and people don't think they'll be paid but they will.... Ver mais
A empresa respondeu
Thank you Maria for your kind gesture,and it was a great privilege to get chatting to you tonight take care
A empresa respondeu
Denisa M simply helped me and I am very grateful for responding to my message so quickly.
A empresa respondeu
Detalhes da empresa
Rosy Bingo
Escrito pela empresa
- Rosy Bingo is an online bingo site that offers exciting rewards and exclusive offers to its players. With fun bingo rooms, chatroom games, a host of online slots with new additions each month and amazing prizes, it’s safe to say everything is rosy at Rosy Bingo!
- Our response to the current situation
- At Rosy Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@rosybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Informações de contato
Reino Unido
- support@rosybingo.com
- rosybingo.com
4,1
Muito Bom
1 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Absolutely pants...the free 100 spins…
Absolutely pants...the free 100 spins with the £80 bonus i won wait for it.......£3.78. A total rip off never won with my £20 deposit either on the bingo even though got quite a few cards. Never visit this site again
3 de dezembro de 2024
Avaliação não solicitada
Resposta da Rosy Bingo
Hi Nicola,
We’re sorry to hear you didn’t have the experience you were hoping for. We know it can be disappointing when luck isn’t on your side. We’ve reached out to you privately to see how we can help and make things right.
Best wishes,
Rosy Bingo
Bonus lasts 48 hours only
My bonus had run out but I didn't realise I only had 48 hrs to spend it. Fortunately, Teresa replaced it for me as a gesture of goodwill
26 de novembro de 2024
Avaliação não solicitada
Resposta da Rosy Bingo
Hi Chris,
Thank you for sharing your experience! We're so glad Teresa could assist you and make things right. It's wonderful to hear that her gesture of goodwill helped. We truly appreciate your feedback and are happy to have you as a valued player!
Regards,
The Rosy Bing Team
I needed to contact Rosey bingo and…
I needed to contact Rosey bingo and spoke to a lady called Teresa she was so very helpful and kind, thank you Teresa
26 de novembro de 2024
Avaliação não solicitada
Resposta da Rosy Bingo
Hi Mariecea,
Thank you for sharing your experience! We're so glad to hear that Teresa was able to assist you with kindness and help. We truly appreciate your feedback and will be sure to pass along your thanks to her!
Regards,
The Rosy Bingo Team
I would like to say huge thank you to…
I would like to say huge thank you to rosybingo staff Teresa who helped and responded immediately to reassure one of rosybingo players . Absolutely great team fast and efficient bingosite. They look after their players .. very happy.. thank you. Lewis0409
25 de novembro de 2024
Avaliação não solicitada
Resposta da Rosy Bingo
Hi Emma,
Thank you so much for your kind words! We're thrilled to hear that Teresa was able to help and reassure you. Our team works hard to provide fast and efficient service, and it's wonderful to know you’re happy with your experience. We truly appreciate you taking the time to share your feedback!
Regards,
The Rosy Bingo Team
I love this game but I cannot put any…
I love this game but I cannot put any more money on as it gambling
24 de novembro de 2024
Avaliação não solicitada
Resposta da Rosy Bingo
Hi Shirley,
Thank you for sharing your thoughts! We understand your concern, and we’re glad you enjoy the game. If you ever need support or have any questions, feel free to reach out to us. Your experience matters, and we're here to help!
Regards,
The Rosy Bingo Team
went on site for help had 2 chat…
went on site for help had 2 chat members both so helpfull
teresa and gael, nothing to much trouble for them so help
19 de novembro de 2024
Avaliação não solicitada
Resposta da Rosy Bingo
Hi Glenda,
Thank you for sharing your experience! We're so glad to hear that Teresa and Gael were able to assist you. We'll be sure to pass on your kind words to them. We appreciate your feedback
Regards,
The Rosy Bingo Team
Play rosy bingo, give it a try
Love this site, so helpful, all winnings are paid out within 24hrs, some great bingo games and slots
18 de novembro de 2024
Avaliação não solicitada
Resposta da Rosy Bingo
Hi Barbara,
Thank you for the lovely review! 🌟 We're thrilled to hear you're enjoying the site, the bingo games, and the slots. Fast payouts and helpful service are what we aim for, so it’s great to know we’re meeting your expectations. Good luck, and have fun! 🎉🎰
Best,
Rosy Bingo
A good variety of games and enjoying…
A good variety of games and enjoying playing however I've been waiting days for my winnings I withdrew
12 de novembro de 2024
Avaliação não solicitada
Resposta da Rosy Bingo
Hi Andrea,
Thank you for your review! We're glad to hear you're enjoying the variety of games. We'll be reaching out to you privately to resolve this as quickly as possible. We’re committed to processing all withdrawals in a timely manner, and your feedback helps us improve.
Best,
Rosy Bingo
Refusing to reopen my account and breach of licence
I have been playing on rosy bingo for a long time it was all going amazing until recently, I had a big win and altogether I have £1050 in pending withdrawal, now this is where the issue is, now I have had a big win they won't send my money until I give i.d I explained I am a man of shall we say elderly age, who isn't very good with certain things I was told to send bills as proof of address which I did and was accepted, then after speaking with a lovely lady was told to send birth certificate with a selfie of me holding it which I did, then I was asked to send pictures of my bank cards which I have sent the photo of the bank card I do have and I explained I no longer have in my possession the older cards so I was kindly told that if I don't have the cards I can send my bank statements across clearly showing my deposits to rosy bingo, in pdf form which I did from both of my banks and now still being refused back onto the site and ignoring emails i have done and everything else asked, it seems they are trying everything to not reopen my account, when I have done everything possible that's been asked. It has now been escalated to the managers and will be happy to delete this review in exchange for a better one if this issue is dealt with soon.
Update since this review, I have still not had any contact from management, when I asked to speak directly with management was told they do not have a phone number! I have since found out this situation is actually breaching licence condition 17 on the gambling commission rules, so have now escalated this issue myself,
So much of a shame due to the fact all I asked was that my account was re opened and my withdrawal was sent but as no communication from "management" I will take this through the claims court for breach of licence.
11 de novembro de 2024
Avaliação não solicitada
Resposta da Rosy Bingo
Hi Anthony,
Thank you for your review. We take account security and compliance very seriously to ensure a safe environment for all players. We're glad to hear you've been in contact with our team and appreciate your cooperation in providing the requested documents. Rest assured, your case is under review, and our team will get back to you as soon as possible. Thank you for your patience and understanding.
Best,
Rosy Bingo
Teresa was very helpful and patient…
Teresa was very helpful and patient with myself very efficient at responding to my query with a very friendly approach
5 de novembro de 2024
Avaliação não solicitada
Resposta da Rosy Bingo
Hi Chantelle,
Thank you for your kind words! We're so glad to hear Teresa was able to assist you effectively and with a friendly approach and we are glad you are enjoying our games. We appreciate your feedback!
Best Regards, 🙂️
Rosy Bingo Team
Best bingo site
I love playing rosy bingo.its a very secure site. Whenever you need help they answer straight away and always help where they can.
3 de novembro de 2024
Avaliação não solicitada
Resposta da Rosy Bingo
Hi Julie,
Thank you for your wonderful feedback! We're so happy to hear you enjoy playing at Rosy Bingo and feel secure with us. Our team is always here to help whenever you need! 😊🎉
Best Regards,
Rosy Bingo Team
Avoid they don't pay out winnings
Won £70 which I withdrew but have not sent me the money I won. Wanted confirmation of my address by utility bill & driving licence which I sent. They replied cant accept utility bill as its a screenshot (from am email as that's the way most utility bills get sent these days) couldn't accept screenshot so I had to download and sent via One drive. Now they can't accept that as it needs to be a JPG file or pdf. No idea how I'm suppose to do that so can't send it and am highly unlikely to get my winnings. AVOID ROSY BINGO they just take your money amd do t pay out winnings!!!!
25 de outubro de 2024
Avaliação não solicitada
Resposta da Rosy Bingo
Hi Tracy,
Thank you for reaching out, and we're very sorry for the frustration with the document upload process. We know it can be tricky, especially with the specific formats required for security purposes. If it helps, we'd be happy to guide you through how to attach the PDF or JPG document to an email —just let our support team know, and they'll walk you through it step-by-step. We want to make sure you receive your winnings, and we’re here to help get this sorted as quickly as possible!
Best,
Rosy Bingo
Teresa was very helpfull in explaining…
Teresa was very helpfull in explaining how I receive my winnings
20 de outubro de 2024
Avaliação não solicitada
Resposta da Rosy Bingo
Hi Kath,
Thank you for your lovely feedback! We're so glad Teresa could help clarify the process for receiving your winnings. If you need anything else, feel free to reach out! 😊
Regards,
The Rosy Bingo Team
The problem was resolved with out any…
The problem was resolved with out any fuss and very polite
10 de outubro de 2024
Avaliação não solicitada
Resposta da Rosy Bingo
Hi Irene,
Thank you for your kind words! We're glad to hear your issue was resolved smoothly and politely. If you ever need help again, don’t hesitate to reach out!
Best regards,
Rosy Bingo
I deposited £10
I deposited £10, got 100 free spins and £30 bonus bingo. Got 2 full houses on the bingo which meant I'd played my bonus wages. So with my winnings I played on the slots and won £900. I actually can't believe it I've never won anything. Texted the live chat and they were amazing, Patrick helped me so much x
5 de outubro de 2024
Avaliação não solicitada
Resposta da Rosy Bingo
Hi Joanne,
Wow, that’s fantastic! Congratulations on your big win! 🎉 We're thrilled to hear that you had such a great experience with Patrick and our live chat team. If you have any questions or need assistance in the future, don’t hesitate to reach out. Enjoy your winnings! x
Best,
Rosy Bingo
Great customer service
Great customer service, chatted to a lady called Raluca, couldn't be more helpful and friendly
3 de outubro de 2024
Avaliação não solicitada
Resposta da Rosy Bingo
Hi Richard,
Thank you so much for your kind words! We're thrilled to hear that Raluca was able to assist you and provide such a helpful and friendly experience. We'll be sure to pass on your compliments to her! If you ever need anything else, don’t hesitate to reach out. 😊
Best,
Rosy Bingo
Resposta da Rosy Bingo
Hi Marie,
Thank you for your feedback! We’re glad to hear you find our casino and bingo offerings to be up to par. If you have any suggestions for how we can make your experience even better, feel free to share. Happy gaming! 😊
Best,
Rosy Bingo
Absolutely brilliant asset to the…
Absolutely brilliant asset to the customer service team.
Keep being you Patrick!
30 de setembro de 2024
Avaliação não solicitada
Resposta da Rosy Bingo
Hi Robyn,
Thank you for the awesome feedback! We’re so happy to hear Patrick has been such a brilliant help. We’ll be sure to share this with him—it’ll definitely make his day! 😊 Keep enjoying your time with us, and if you ever need anything, we’re here for you!
Best,
Rosy Bingo
Resposta da Rosy Bingo
Hi Andrew,
Thank you for your feedback! We’re glad to hear that Patrick was helpful. If you need anything else or have more questions, feel free to reach out anytime. 😊
Best,
Rosy Bingo
Raluca was brilliant today
Raluca was brilliant today, thank you so much 🥰
29 de setembro de 2024
Avaliação não solicitada
Resposta da Rosy Bingo
Hi Adele,
Thank you for your kind words! We’re thrilled to hear that Raluca was brilliant in assisting you. We’ll make sure to pass along your thanks to her! If you need anything else, just let us know. 😊
Best,
Rosy Bingo
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