Rotech.com Avaliações 

This was my first experience with Rotech and I was lucky enough to Desiree(?). She was very knowledgeable, and great to deal with. She made sure my problem was resolved. Rotech has a great employee

Horrendous top to bottom. Ghost bills, glitchy unusable online payments, confused and miserable customer support, the worst experience with any kind of service provider I’ve ever experienced.

Shout out to Cindy and Sandra! Both representatives are A+. Rotech goes over and above. I have had a rep search their warehouse for one small item and they found it. Drivers are professional. Glad to be working with them in my sons care (complex care).

I’ve been dealing with this company for over 20 years. I absolutely hate having to reorder my CPAP items. Each and every time (no exaggeration), I run into some sort of problem. This particular time, they could not get my prescribing doctor to respond to their faxes. You see, they’d been sending them to a Thrift Shop, an address down the street. Why? Where did they get that information?? The rather scatterbrained (though very nice gentleman) who took my order never got that information from me. It’s been over a month. I will call them this morning and spend most of my time on hold. I will do my best to contain my frustration. Wish me luck..

I'm surprised a lot of bad reviews. They are very helpful for me and the wife. Gavin was the service guy and he did a great job. Awnser all my questions and went above and beyond my expectations. Texted me and showed up on time.

My oxygen machine was showing errors.I called to have it checked and the customer's service was very rude.Wanting me to help them service it over the phone. I am old and I am not a service tech. They should not have argued with me.They should just come fix their equipment!!

I stayed on hold for over 15 minutes then ,they hung up one not even hello. I was just trying to get help with my system malfunctioning. Hit the after hours urgent help option and waited listened to elevator music for the first 11 minutes then silence so I started saying hello and then a few minutes later they hung up so rude

so rotech was fine 7 years ago when i first started using my cpap. i went to their local office, had my cpap fitted, signed up for the supplies and all went well. I stopped using them after several months because their periodic refills were non-stop and my drawers were overflowing. i recently decided to call them for supplies and its been a pretty poor experience. after a four week delay i spent 30 minutes on hold and finally talked to customer service and found out they sent a script refill to an incorrect dr. someone i've never seen. if i had not called i would still be waiting for the supplies. should not be this difficult.

Rotech/Sleep Central supplies my replacement CPAP parts. At each roughly 90-day refill, Rotech asks for a compliance report, then says it cannot retrieve the data and sends me to outside providers.

My insurer also shows authorizations naming Rotech with CPAP machine and humidifier rental codes, although Rotech did not furnish them. I would like those entries explained or corrected.

I just need someone at Rotech to resolve the compliance-report problem and get my supplies shipped.

How can a company like Humana have this company rotech is their only provided? Especially when you leave the reviews and you see your own circumstances and you know that they're clearly not doing their job even the slightly.... It's a shame and what a disgrace of a company. So do too the full on outright fight to get them to do their job properly to the point where my doctor won't even try anymore... Even my insurance has called them and stepped in twice... DO NOT USE THIS PLACE! YOU'LL HAVE MUCH MORE LUCK IF YOU JUST GO FIND A PLACE TO BUY THE SUPPLIES CASH... APPARENTLY "THE BEAUTIFUL BILL"...must have acted our services even though I know that they're supposed to cover my sleep supplies... Yeah this whole make America great is working out greeeraaat. 😆🙂‍↔️😤🤯😳🤫🙄🤬🥹🥺😕 Sending a letter to my "representative", BARNABY. It seems like we are in full collapse now.... And it's not just this particular instance... everything is failing us!

Like the other please do not use this company. Once Medicare issue me a new number Rotech advised me they were coming to "service" the oxygen concentrator which meant pick it up for non payment. I was able to contact my local office who walked me through uploading my new Medicare number but they did mention there is sometimes a communication problem getting it to billing. Well, two month later and I get constant messages saying they are sending someone to "service" the machine which means pick it up. They have sent truck two times and I simply do not answer event though they pound on my door. My new number is uploaded in my portal so they are simply inefficient and unprofessional. Once you go through Medicare you are stuck. It is a 3 years contract and you can't switch companies until the contract with them is over. I am going to send a message to customer service that is they come again I will call the police for harassment.

I only gave Rotch 1 star just to get this window to open. They are the absolute worst company to do business with I have ever encountered. My boyfriend is on oxygen foretunately, for just a few weeks. Rotech does not return phone calls, if you call them they put you on hold and NEVER pick up the phone, and they do not deliver oxygen on the schedule they say they will. My boyfriend has been out of portable oxygen tanks for 4 days and no sign of Rotech. Yesterday was Tuesday, and they are supposed to deliver on Tuesdays and Thursdays. No delivery, no phone call.

I have to agree completely with all the “one star” complaints on Rotech. Will be finding another cpap supplier as soon as possible. Avoid Rotech at all costs.

I would give them a zero star, but unfortunately, you have to pick one through five. Their customer service sucks big-time! I’m shocked that they’re still in business with how terrible their customer service is!
I purchased a travel CPAP, which was defective, and they did authorize a return and said they would refund me. They have yet to refund me and it’s been many, many months.
I sent about five emails and they just refused to reply. They finally said they were going to issue a refund and they never did. I ended up disputing the charge on my credit card for a defective product.
They are very slow to reply, they lie, and their customer service is horrible.
DO NOT BUY ANYTHING FROM THIS COMPANY!

I am submitting this formal grievance regarding Rotech’s failure to provide medically necessary durable medical equipment for my elderly aunt whom is 85 years young.

Ms. Flewelling was discharged from the hospital two days ago with physician orders for the immediate delivery of the following medically necessary equipment:

* Home oxygen
* Portable oxygen concentrator
* Walker

Despite these orders being submitted at the time of discharge, Rotech has failed to deliver the prescribed equipment or make any contact with my aunt or our family. To date, no phone call, delivery update, or explanation has been provided.

This delay is unacceptable. My aunt is an 85-year-old patient who depends on oxygen therapy, and delaying prescribed equipment places her health and safety at unnecessary risk. Discharge planning is intended to ensure patients have the equipment they need upon returning home, not days later without communication.

Additionally, we have been advised that People’s Health has already processed payment for these services, making the lack of action even more concerning.

I respectfully request the following:

1. A written explanation for why these physician orders have not been fulfilled.
2. Immediate delivery of all prescribed equipment.
3. A review of this incident by regional and corporate leadership.
4. A written response outlining what corrective actions will be taken to ensure other medically fragile patients do not experience similar delays.

Patients who rely on oxygen cannot simply wait indefinitely without communication. I expect this complaint to be investigated promptly and taken seriously.

Thank you for your prompt attention to this serious concern.

Sincerely,

Heather McNeal
On behalf of Sharon Flewelling

Tina and Oliver were very helpful. They helped us get a replacement power cord to my CPAP machine and I couldn’t have been happier!

They came yesterday and took all of my husbands o2 equipment after texting him they where coming to service the equipment that was a lie the reason for taking equipment was he changed insurance policies and he had no outstanding bill at all now I am scrambling to get him new equipment all because Rotec gave no warning or time for us to get things in order for another company for services they need to be put out of business

I called them and was put on hold by automated service. I waited for 1 hrs 35 minutes to then be disconnected. They never answered the phone. Find another option. This company should go out of business.

Horrible Horrible company. Customer service the worst..stay as far away as possible