Banner for Royvon Dog Training

Royvon Dog Training Avaliações 184

O TrustScore é 4.5 de um total de 5

4,7

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Cant fault the staff especially Anna and Anna! Maxi loves going there and the daily updates of her doing zoomies all around the outdoor area reflects that. It’s never easy leaving your dog in someone... Ver mais

Avaliado com 5 de um total de 5 estrelas

We were so anxious cause our baby dog is a rescue and doesn’t like other dogs or strangers and we weren’t sure how it will go. But once we met Ella she was full of confidence and she knew exactly what... Ver mais

Avaliado com 5 de um total de 5 estrelas

We couldn’t be happier with the care our dog receives. The team has been absolutely wonderful—sending daily photos and updates, which gives us real peace of mind while we’re away. It’s clear how m... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We did a confidence stay with Royvon as we have a dog who is extremely anxious and reactive at times, and wanted to see how he would cope in this environment. Chloe was absolutely fabulous working wit... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Treinador de Cachorros
  2. Creche para Cachorros
  3. Hostel para Cachorros
  4. Hotel para animais de estimação

Escrito pela empresa

About Royvon Dog Hotels & Training At Royvon, we’re passionate about helping dogs thrive. With over 60 years of experience, we provide expert-led dog training and high-quality boarding services tailored to each dog’s individual needs. Whether your dog is staying for a holiday or a transformational training stay, our goal is to ensure they feel safe, enriched, and loved—just like they would at home. We offer a range of services including: Classic Boarding with owner-selected enrichment options Tailored Boarding with Daily Training for dogs needing structure, learning, and support Confidence-building stays for dogs needing extra care or behavioural help With three locations in the UK and a team of caring professionals, we’re here to support your dog’s happiness and development—whether they’re with us for a short stay or a longer journey. We love what we do, and we’re proud to have earned the trust of thousands of dog owners over the years. Your feedback helps us grow and continue delivering the best for the dogs in our care.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

184 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

These guys are amazing

These guys are amazing! Very professional and know their stuff. Kelsey our trainer was so friendly and patient.

23 de maio de 2025
logotipo da Royvon Dog Training

Resposta da Royvon Dog Training

Thank you so much for your kind words and for taking the time to leave a review—it really helps other dog owners make confident decisions about what’s right for their dogs.

We’re so pleased to hear that you found our team professional and knowledgeable. At Royvon, love, commitment, and respect are at the heart of everything we do, and it means the world to us when our customers recognise that. Kelsey will be absolutely delighted to hear your feedback—she puts so much care into every session, and knowing it made a difference truly motivates her and the whole team.

Thank you for choosing Royvon. We really appreciate your trust in us and look forward to welcoming you and your dog back soon! Your feedback helps us as a family business to keep improving—doing more of what works well for our customers and their dogs.

Avaliado com 5 de um total de 5 estrelas

Happy dog

My dog always goes in and leaves happily, the updates are brilliant and the team are so helpful, you can tell how much they love dogs

22 de maio de 2025
logotipo da Royvon Dog Training

Resposta da Royvon Dog Training

Thank you so much for your kind review!

We're incredibly grateful for every piece of feedback we receive, as it truly helps other dog owners make the right decisions for their beloved companions. Knowing that your dog arrives and leaves Royvon happily is exactly what we strive for—it’s a joy to hear that we’re getting it right for you both!

Our values of love, commitment, and respect are at the heart of everything we do, and your comments about our team’s care and the quality of updates really mean a lot. The team works so hard to make every dog feel at home and supported, and feedback like yours lets them know their passion and effort are felt and appreciated.

Thank you for choosing Royvon—we can't wait to welcome you and your happy pup back again soon. Your support encourages us to keep improving by doing more of what works well and continually refining the care we provide as a family business. 🐾💙

Avaliado com 5 de um total de 5 estrelas

Monty Loves Royvon

Its always a pleasure to use Royvon for our doggy holidays, the staff are really friendly and look after Monty with care and attention, they always keep us updated with daily enrichment reports on how Monty is doing.

21 de maio de 2025
logotipo da Royvon Dog Training

Resposta da Royvon Dog Training

Thank you so much for taking the time to share your experience—it truly means the world to us and helps other dog owners make the best decisions for their beloved companions.

We're so glad to hear that Monty enjoys his doggy holidays with us! Knowing he's cared for with love, attention, and respect by our dedicated team is exactly what we strive for. Your kind words about our friendly staff will mean a lot to everyone involved in Monty’s stay—it’s always a joy for them to see their efforts appreciated.

We're also delighted to know that the daily enrichment reports are helpful. Keeping you updated is part of our commitment to making sure every family feels connected and reassured while their dog is in our care.

Thank you again for choosing Royvon—we can’t wait to welcome you and Monty back soon. As a family business, we're always aiming to do more of what works well and less of what doesn’t, so your feedback is truly invaluable.

With gratitude,
The Royvon Team 🐾

Avaliado com 5 de um total de 5 estrelas

Fabulous for dogs

My 2 dogs stayed there for 10 days and they thoroughly enjoyed themselves. First time leaving them for such a long time and the staff gave us an update for the 1st day( they don’t normally do that) with pictures and an amazing description of what how they were and what they were doing along with pictures, we had updates from them every day and the pictures they took of our dogs were amazing to see as we could see how much they were enjoying themselves(have now bought them a pool).Springers have so much energy and they spent so much time with the 2 of them giving them plenty of exercise, I think the dogs were glad to come home for a rest. The staff are amazing and so friendly it is just a fantastic place for dogs

20 de maio de 2025
logotipo da Royvon Dog Training

Resposta da Royvon Dog Training

Thank you so much for your wonderful review – it means a great deal to us! Reviews like yours really help fellow dog owners make the right decision for their own dogs, and we’re so grateful you took the time to share your experience.

It’s heart-warming to hear how much your Springers enjoyed their 10-day stay with us! We understand how hard it can be to leave your dogs for the first time, especially for an extended period, so we’re especially pleased to hear that our updates helped ease your mind. While daily updates are part of our standard, that first-day extra effort was a special touch from the team – and they’ll be thrilled to know how much it meant to you.

Springers are full of energy and personality, and it's a joy for our team to give them the active days they love. It sounds like they made the most of every minute – we’re not surprised they needed a rest when they got home! (And we love that you’ve bought them a pool – that’s a brilliant souvenir from their stay!)

At Royvon, our values of love, commitment, and respect guide everything we do. Our amazing team put their hearts into caring for every dog, and your kind words really do mean the world to them.

Thank you for choosing Royvon – we can’t wait to welcome you and your lovely dogs back again soon! Your feedback helps us as a family business to keep doing more of what works well, and we’re always looking for ways to keep improving our service.

Avaliado com 5 de um total de 5 estrelas

Brilliant staff!

Jude has been a frequent visitor for over two years anything from half day "play days" to residential but recently he was in for his longest ever stay.

Thankfully, he loves the place and adores the staff. He is big and bouncy and they are amazingly good with him. He only has to see members of staff and his tail starts wagging!

Because it was a longer stay than normal, we were a bit concerned but the daily reports were a total reassurance and it was lovely to see photos of him enjoying himself,

17 de maio de 2025
logotipo da Royvon Dog Training

Resposta da Royvon Dog Training

Thank you so much for your lovely review and for being part of Jude’s journey with us over the past two years! It truly means the world to us that you've taken the time to share your experience — feedback like this helps other dog owners make the best decisions for their own pups, which we deeply value.

We’re thrilled to hear how much Jude enjoys his time at Royvon — whether it’s a quick play day or a longer residential stay. Supporting bouncy, energetic characters like him is a joy for our team, and your kind words about how he responds to seeing the staff will be such a boost for them! Knowing that his tail wags the moment he spots a familiar face is exactly the kind of connection we strive for, built on our values of love, commitment, and respect.

We completely understand your concern about the extended stay, and we’re so glad the daily updates and photos helped ease your mind. Providing that reassurance is a big part of the bespoke care we aim to deliver, especially for longer visits.

Thank you for continuing to choose Royvon — we so appreciate your trust in us and look forward to seeing you and Jude again soon! As a family business, we're always looking to improve our service, so your feedback helps us do more of what works best. Give Jude a big cuddle from all of us until next time!

Avaliado com 5 de um total de 5 estrelas

Experienced handler that helped with my…

Experienced handler that helped with my dog

19 de maio de 2025
logotipo da Royvon Dog Training

Resposta da Royvon Dog Training

Thank you so much for your review – we really appreciate you taking the time to share your experience, as it helps other dog owners decide what’s best for their own dogs.

It’s wonderful to hear that our experienced handler was able to support you and your dog so positively. At Royvon, our team is dedicated to providing every dog with the individual care and support they need, always guided by our values of love, commitment, and respect. Feedback like yours means a great deal to the team personally and keeps us motivated to keep doing what works well.

Thank you again for choosing Royvon – we truly value your trust and look forward to welcoming you and your dog back soon. As a family business, we’re always striving to improve, and your feedback really helps us do that.

Avaliado com 5 de um total de 5 estrelas

Barry was back at Royvon for his second…

Barry was back at Royvon for his second stay, he loved it and that’s says a-lot about the care and kindness given to him.

18 de maio de 2025
logotipo da Royvon Dog Training

Resposta da Royvon Dog Training

Hi Jen,

Thank you so much for taking the time to share your experience — it truly helps other dog owners make informed decisions about what’s right for their own dogs.

It means the world to us that Barry loved his second stay! That kind of feedback really does say a lot, and we’re so grateful for your trust. At Royvon, we’re committed to showing every dog love, respect, and care — and hearing that Barry felt happy and comfortable is the biggest compliment we could receive.

We’ll be sure to share your kind words with the team who looked after him — feedback like yours makes all the difference to them personally and is a huge motivation to keep doing what we do best.

Thank you again for choosing Royvon, Jen. We can’t wait to welcome you and Barry back for another wonderful visit soon. As a family business, we’re always looking to improve by doing more of what works well, and your review helps guide us on that path.

Warmest wishes,
The Royvon Team 🐾

Avaliado com 5 de um total de 5 estrelas

My dog Griff was so reactive to other…

My dog Griff was so reactive to other dogs , but since having some boarding and training he is much better. I can walk him where other dogs are and he is much calmer. Still not there yet but will be in no time at all. Griffs loves going there and spending time with the staff. I wouldn't send him anywhere else, I have tried many dog trainers and no one comes close to Alize and her staff at RoyVon Brynmenyn, I am so happy that I found this place, because I know he is safe there when I go away.

17 de maio de 2025
logotipo da Royvon Dog Training

Resposta da Royvon Dog Training

Hi Kevin,

Thank you so much for taking the time to share your experience—it really means the world to us, and reviews like yours are so valuable in helping other dog owners make informed decisions about what’s right for their own dogs.

We’re absolutely delighted to hear about the progress Griff has made! Supporting dogs like Griff, who can be reactive or sometimes anxious, is especially close to our hearts at Royvon. We understand how limited support can be for dogs with individual needs, which is why our team is so committed to providing bespoke care to help each dog feel more confident and think differently about their environment.

Your kind words about Alize and the team at Royvon Brynmenyn will mean so much to them personally. They pour love, commitment, and respect into everything they do, and it’s wonderful to hear that Griff not only benefits from the training but truly enjoys his time with them too.

Thank you for choosing Royvon—it’s a privilege to be part of Griff’s journey. We can’t wait to welcome you both back again soon, and we’ll keep doing more of what works to support amazing dogs like Griff even better each time.

Warmest wishes,
The Royvon Team 🐾

Avaliado com 4 de um total de 5 estrelas

Bella showed she was happy in photos…

Bella showed she was happy in photos and videos, she has showed less anxiety since coming home.
The enhancement videos were fantastic.
One negative the constant updates for a deposit, having already paid in full ( sometimes early hours.)

17 de maio de 2025
Avaliado com 5 de um total de 5 estrelas

Our dog spent a week at Royvon Merthyr

Our dog spent a week at Royvon Merthyr. The staff were wonderful. On arrival she met with Steven. Her room wasn’t ready and Steven spent time playing with her. We had daily updates and photos. She looked happy in every one. She had an hour’s woodland walk each morning and an hour’s play every afternoon. When we picked her up she was running from us to Steven. It was obvious that she was happy there.

12 de maio de 2025
Avaliado com 5 de um total de 5 estrelas
logotipo da Royvon Dog Training

Resposta da Royvon Dog Training

Thank you so much, Gillian! 🌟

We truly appreciate you taking the time to leave a review—it means a lot to us and helps other dog owners feel confident about what’s right for their own dogs. Knowing that your dog was well looked after as always reflects the love, commitment, and respect that are at the heart of everything we do at Royvon.

The team will be so happy to hear your kind words. It’s feedback like yours that motivates us to keep delivering the very best care and support for every dog in our care, always looking to improve by doing more of what works well.

Thank you for continuing to choose Royvon—we’re already looking forward to welcoming you and your dog back again soon! 🐾

Warm regards,
The Royvon Team

Avaliado com 5 de um total de 5 estrelas

Fantastic!

It's such a pleasure to write this review. We were going on holiday and the kennels our labrador Lola was familiar with were closed. We were so fortunate Royvon could accommodate us. Booking residential training while we were away was the best decision we could have made considering Lola’s turning 4 soon. The staff/trainers were fantastic from day 1. Having regular updates, pictures and videos only confirmed Lola was having a fantastic time. I was so happy to see my girl. I could tell Lola was a bit sad on her last day and saying goodbye to her trainer Anna. I was also pleased to get a 'handover', tips and advice to continue training.

16 de maio de 2025
logotipo da Royvon Dog Training

Resposta da Royvon Dog Training

Dear Beata,

Thank you so much for taking the time to share your lovely review—it truly means a lot to us, and we know how helpful reviews like yours can be for other dog owners making important decisions for their furry family members.

We’re so glad we could be there for you and Lola when her usual kennel wasn’t an option. Supporting dogs like Lola with love, commitment, and respect is at the heart of everything we do at Royvon. Booking her in for residential training during your holiday was a fantastic choice, and it’s wonderful to hear that the experience felt so positive for both you and Lola.

We’ll be sure to pass on your kind words to Anna—your feedback will mean the world to her. Our trainers dedicate themselves to each dog in their care, and hearing that Lola formed such a lovely bond and had such a good time is exactly what motivates us.

It’s also fantastic to hear that the updates and media helped you feel connected to Lola while you were away, and that the handover guidance gave you confidence to keep building on the progress made during her stay. We’re always looking to improve our service by doing more of what works well, so your insights really help us as a family business to grow and better support dogs and their families.

Thank you for choosing Royvon, Beata—we loved having Lola with us and we very much look forward to seeing you both again soon!

Warm regards,
The Royvon Team 🐾

Avaliado com 5 de um total de 5 estrelas

Absolutely wonderful

Absolutely wonderful.
I have a very nervous dog who has had a rocky past. I've been using Royvon for the past 2.5yrs for short 1 night stays and longer (7 nights).
The workers really know what my dog likes, needs and wants. It is clear how much they actually do and care for your dog. I love the updates with photos and proper information on how they're getting on.
My lovely dog now feels completely at ease which something I can't say about any other place/ people apart from me really!
Special thanks to Rhiann for always taking extra care of Rosie.
Thank you to the whole team. Superb experience.

10 de maio de 2025
logotipo da Royvon Dog Training

Resposta da Royvon Dog Training

Thank you so much for your heartwarming review – it truly means the world to us and helps other dog owners make thoughtful decisions about what’s right for their own dog.

We’re especially touched to hear how much Royvon has helped Rosie, especially considering her nervous nature and difficult past. Supporting dogs who are sometimes anxious is especially close to our hearts at Royvon. We understand how rare and precious it is to find a place where they feel secure, and our team is dedicated to offering the bespoke support each individual dog needs so they can start to see the world differently and more positively.

Rhiann will be absolutely delighted to hear your kind words – your feedback means so much to her personally and to the rest of our team, who always work with love, commitment, and respect. Knowing that Rosie now feels completely at ease with us is the ultimate reward and a reflection of the genuine care we strive to give every guest.

Thank you for choosing Royvon time and again. We can’t wait to welcome you and Rosie back soon, and we’re always looking to improve by doing more of what works well – your feedback helps us grow as a family business. 🐾💙

Avaliado com 5 de um total de 5 estrelas

My anxious dog came home relaxed

My anxious dog came home chilled out and much less reactive. There's still work to do with her but now I feel I have somewhere to start. And I've been shown how to work with her.
I felt completely happy that she was in a good place and well cared for, as well as getting some first class training.

10 de maio de 2025
logotipo da Royvon Dog Training

Resposta da Royvon Dog Training

Hi Susan,

Thank you so much for taking the time to leave this lovely review — feedback like yours really helps other dog owners feel confident in making the right choice for their own dog, and we’re so grateful you chose Royvon.

Supporting dogs who are sometimes anxious is especially special to us at Royvon. We truly understand how difficult it can be to find the right help when your dog needs a more individualised approach. That’s why our team is so passionate about providing bespoke care and training, helping dogs like yours learn to think differently about their environment in a safe, loving space.

It means the world to us to hear that your dog returned home more relaxed and less reactive, and that you now feel more empowered to continue her journey. We’re committed to love, respect, and long-term support for every dog and owner we work with, and knowing we’ve helped create that foundation for you both is incredibly rewarding for the team.

Thank you again for choosing Royvon — we look forward to welcoming you both back soon and being part of the next step in her progress.

Warmest wishes,
The Royvon Team 🐾

Avaliado com 5 de um total de 5 estrelas

Royvon Bridgend couldn’t do a better…

Royvon Bridgend couldn’t do a better job looking after our Staffy Ruby. Whenever we drop her off there she goes racing into the building she is so excited to be there.

Recently she had a Play Day and was thoroughly exhausted and happy when we picked her up. We received her ‘Enrichment Report’ with photos and updates of how her day was going. She obviously loved it.

We’re dropping her off soon for a 10 day stay when we go on our next holiday abroad for her ‘Deluxe All Inclusive’ break! We know she’ll have the best time there as all the staff are committed to their doggy guests being very well taken care of. We have great peace of mind knowing she’s having the best care available.

11 de maio de 2025
Avaliação não solicitada
logotipo da Royvon Dog Training

Resposta da Royvon Dog Training

Thank you so much for your lovely review—it really means a lot to the whole Royvon Bridgend team!

Reviews like yours are incredibly helpful for fellow dog owners trying to decide what’s best for their own pups, and we’re so grateful you took the time to share your experience. Seeing Ruby rush into Royvon with such excitement says everything, and it’s a joy for our team to care for her with love, commitment, and respect every time she visits.

We’re delighted to hear she enjoyed her recent Play Day! Supporting dogs like Ruby with fun, enriching experiences is what we love to do. The Enrichment Reports are designed to give owners a real sense of their dog’s day, and we’re glad they brought you peace of mind and a smile.

We’re looking forward to welcoming Ruby again soon for her Deluxe All-Inclusive stay! It’s our mission to ensure every dog’s time with us is as enjoyable, safe, and personalised as possible. Your trust in us means everything, and your feedback helps us continue to improve by doing more of what works well.

Thanks again for choosing Royvon—we can’t wait to see you and Ruby again very soon!

Avaliado com 5 de um total de 5 estrelas

Bella my sprollie

Bella my sprollie. She had a very good time. The report I get everyday of pictures of her enjoying herself. Since she been home she has missed it. Just booked her again to go back. Thank you so much

4 de maio de 2025
Avaliação não solicitada
logotipo da Royvon Dog Training

Resposta da Royvon Dog Training

Hi Katie,

Thank you so much for your lovely review and for helping other dog owners make the best decisions for their own pups—feedback like yours really does make a difference.

We’re absolutely delighted to hear that Bella had such a great time with us! Knowing she’s missing us already says everything, and we can't wait to welcome her back soon for another fun-filled stay. The daily photo updates are our way of showing you how much love, commitment, and respect we have for every dog in our care—and we're so glad they brought you joy.

Thank you for choosing Royvon again. As a family business, we’re always striving to improve by doing more of what works well, and it’s clear Bella’s stay really hit the mark. Your feedback helps guide us, and it means the world to the whole team.

See you both again very soon!

Warm wishes,
The Royvon Team 🐾💙

Avaliado com 5 de um total de 5 estrelas

Tailored boarding for anxious miniature poodle

We recently boarded our elderly miniature poodle at Royvon Esher using their Tailored Boarding for Anxious Dogs service, and we couldn’t be happier with the experience. Our dog is quite nervous and has some health issues, so we were naturally very worried about how she would cope. However, from the moment we dropped her off, the team at Royvon gave her such thoughtful care and attention.

Throughout her stay, we received regular updates, including detailed reports and lovely photos that clearly showed how well she was settling in. It was reassuring to see her enjoying her woodland walks and the one-on-one attention from the staff. She looked genuinely content and relaxed.

When we picked her up, she was bright, happy, and clearly well cared for. We’re so grateful to the team at Royvon for making her stay such a positive experience, and we wouldn’t hesitate to board her there again.

27 de abril de 2025
Avaliação não solicitada
logotipo da Royvon Dog Training

Resposta da Royvon Dog Training

Thank you so much for sharing your experience with Tuppence's stay at Royvon Esher—it truly means the world to us.

Your feedback not only warms our hearts but also plays an important role in helping other dog owners make informed decisions about what’s best for their own beloved companions. Supporting dogs who are sometimes anxious is especially special to us at Royvon, as we know how limited the skills and knowledge can be when it comes to truly understanding and supporting their individual needs. Our team is passionate about providing that bespoke support to help dogs like Tuppence feel safe and rethink their environment with more confidence and calm.

We’re delighted to hear that our Tailored Boarding for Anxious Dogs service met your expectations and gave you peace of mind during her stay. The regular updates and photos are part of our commitment to ensuring that owners feel involved and reassured every step of the way. Knowing that Tuppence looked genuinely relaxed and happy is the best feedback we could hope for—and it means so much to the whole team, especially those who had the joy of caring for her during her woodland walks and quiet moments.

Thank you for trusting us with her care. As a family business built on love, commitment, and respect, we’re always striving to improve our service by doing more of what works well. Your feedback helps us do just that. We look forward to welcoming both you and Tuppence back to Royvon again soon.

Avaliado com 1 de um total de 5 estrelas

We have tried to make contact with…

We have tried to make contact with Royvon concerning our dog that was in their care, and still yet to hear anything back from them. We had been led to believe that our dog would gain the necessary life skills and obedience to accompany us anywhere, but unfortunately, the reality has been quite the opposite since leaving Royvon 6 months ago. His reactivity has worsened, and we are now unable to walk him past dogs and people on the street without severe reactions. In fact, we have had to resort to using a muzzle for safety, which was not something we paid thousands to end up doing. He is now petrified of men, unsure why this has happened since being in your care, but we need some kind of explanation and support in helping our dog. The only positive we have taken away from Royvon, is the knowledge that we can use a ball to try to distract our dog when he is reactive, not sure that it’s great value for money.

27 de setembro de 2024
Avaliação não solicitada
logotipo da Royvon Dog Training

Resposta da Royvon Dog Training

Dear Naomi,

Thank you for taking the time to share your experience. We’re truly sorry to hear that things have not progressed as you had hoped since Bear’s time with us. Your feedback is important not only to help other dog owners make informed decisions, but also to help us reflect and improve as a family-run business committed to love, respect, and lasting change for every dog we work with.

After reading your review, we carried out a full review of Bear’s time with us, including a detailed conversation with his trainer, Romeo. It’s now clear that your review is based on a genuine case — initially, we couldn’t match it as Bear was booked under your partner’s name, Lee.

Bear's Training and Behaviour
Bear is a working-line German Shepherd with a notably high prey drive — more challenging than many dogs we see through our Behaviour Modification Programme. Romeo highlighted that, while progress was indeed slower than average, Bear left us in a better place than when he arrived. He showed no signs of fear or aggression toward humans during his stay or follow-up sessions. In fact, he was handled daily by multiple members of the team with no concern, and any mention of fear towards men only surfaced after his return home — which we understand must be distressing for you.

We also want to acknowledge that your move to a new home around that same period can have a major impact on a dog’s behaviour, especially one as sensitive and reactive as Bear.

Our Continued Support
Romeo remained in contact with you until early December and offered four additional complimentary training sessions (worth over £500) beyond what was included in your package, in an effort to support Bear’s continued development. He followed up multiple times to arrange these sessions, but unfortunately received no reply after December 1st. These sessions were never taken up, and this is truly a missed opportunity for additional progress — especially as we never stop supporting a dog and family who stay engaged with us.

We also offer remote/online support where in-person attendance becomes difficult, and this offer remains open to you.

Trainer Commitment
Since Bear’s training, Romeo has received 29 separate 5-star Google reviews, with customers specifically thanking him for his patience, skill, and commitment to their dogs’ success. His track record and dedication speak for themselves. Notably, your review doesn’t mention Romeo by name — we believe this is because you cannot fault the support and care he provided. What’s being faulted is the final result — and in cases like Bear’s, owner continuation is key. We always aim to guide and empower you through that process, not leave you to manage it alone.

Moving Forward
Naomi, we would genuinely love for you and Lee to re-engage with us. Romeo remains open and willing to support you both, and Bear, through further sessions — either in person or remotely. Our goal is always the same: to help every dog live a calmer, more confident life, and to support their families at every step.

Please get back in touch so we can make arrangements. We are still here for you.

Warmest regards,
The Royvon Team

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais