Cant fault the staff especially Anna and Anna! Maxi loves going there and the daily updates of her doing zoomies all around the outdoor area reflects that. It’s never easy leaving your dog in someone... Ver mais
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We were so anxious cause our baby dog is a rescue and doesn’t like other dogs or strangers and we weren’t sure how it will go. But once we met Ella she was full of confidence and she knew exactly what... Ver mais
We couldn’t be happier with the care our dog receives. The team has been absolutely wonderful—sending daily photos and updates, which gives us real peace of mind while we’re away. It’s clear how m... Ver mais
A empresa respondeu
We did a confidence stay with Royvon as we have a dog who is extremely anxious and reactive at times, and wanted to see how he would cope in this environment. Chloe was absolutely fabulous working wit... Ver mais
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Detalhes da empresa
Escrito pela empresa
About Royvon Dog Hotels & Training At Royvon, we’re passionate about helping dogs thrive. With over 60 years of experience, we provide expert-led dog training and high-quality boarding services tailored to each dog’s individual needs. Whether your dog is staying for a holiday or a transformational training stay, our goal is to ensure they feel safe, enriched, and loved—just like they would at home. We offer a range of services including: Classic Boarding with owner-selected enrichment options Tailored Boarding with Daily Training for dogs needing structure, learning, and support Confidence-building stays for dogs needing extra care or behavioural help With three locations in the UK and a team of caring professionals, we’re here to support your dog’s happiness and development—whether they’re with us for a short stay or a longer journey. We love what we do, and we’re proud to have earned the trust of thousands of dog owners over the years. Your feedback helps us grow and continue delivering the best for the dogs in our care.
Informações de contato
Royvon Dog hotel and Training, kt109aw, ESHER, Reino Unido
- darren.james@royvon.co.uk
- royvon.co.uk
4,7
Excelente
184 avaliações
Respondeu a 66% das avaliações negativas
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We have an anxious rescue
We have an anxious rescue, and Tilly and the team did an amazing job handling him. I am so happy that he was able to take group walks and had group play! It was a very anxious period for us, as we haven’t been away from him pretty much since we got him 4 years ago. Whilst he has much improved with us, I think that visits in the future will further boost his confidence.
Very grateful to Royvon Esher for their patience and empathy (with our dog and with us).
28 de abril de 2025
Avaliação não solicitada
Resposta da Royvon Dog Training
Thank you so much for taking the time to share your experience—it truly means a great deal to all of us at Royvon, especially to other dog owners who are trying to make the right decisions for their own dogs.
Supporting dogs who are sometimes anxious is especially close to our hearts here at Royvon. We know how limited the options can feel when it comes to finding the right care for dogs with individual emotional needs, which is why our team is trained and committed to providing bespoke, confidence-building support. Knowing that your rescue was able to take part in group walks and play is incredibly rewarding for us—it’s those moments that help dogs think differently about their environment and begin to thrive.
Tilly and the team at Royvon Esher will be so touched by your kind words. Your feedback means the world to them personally, and it's a powerful reminder of the impact our love, commitment, and respect can have—not just on the dogs in our care, but on their families too.
We're truly grateful that you chose Royvon and trusted us during such a big step for your family. We look forward to welcoming you and your boy again in the future and being part of his ongoing journey to greater confidence and joy. Your feedback helps us do more of what works well and continue improving as a family business dedicated to every individual dog’s success.
Chloe and the Team at Esher made…
Chloe and the Team at Esher made Vayla's Confidence Visit an absolute pleasure - the report and photos reassured us that Vayla was living the good life! Thank you so very much!
24 de abril de 2025
Avaliação não solicitada
Resposta da Royvon Dog Training
Thank you so much for taking the time to leave such a lovely review — it really means the world to us! Reviews like yours are incredibly helpful for other dog owners who are trying to make the right choice for their own beloved companions, and we’re so grateful you chose to share your experience.
We’re absolutely delighted to hear that Vayla enjoyed her Confidence Visit with us! Supporting dogs who are sometimes anxious is especially special to us at Royvon, as we understand how limited the skills and knowledge can be in helping dogs with these individual needs. Our dedicated team, including the wonderful Chloe and the rest of the Esher crew, are passionate about providing the bespoke support each dog needs to feel safe, secure, and happy in their environment. Your kind words will mean a great deal to Chloe and the team personally — they put so much love, commitment, and respect into their work every day.
We truly appreciate you choosing Royvon, and we look forward to welcoming you and Vayla back again soon. Your feedback helps us continue doing more of what works well, and as a family business, that support makes all the difference.
With gratitude,
The Royvon Team 🐾
My Labrador retreiver pup Bella has…training here
My Labrador retreiver pup Bella has been going to royvon bridgend for 6 weeks in both day care and training .Bella is 9 months old and i cant believe how well she is doing.She loves going there 3 times a week and her trainer Elize is just amazing.All staff are super friendly and i would recommend to Anyone.
11 de março de 2025
Avaliação não solicitada
Resposta da Royvon Dog Training
Thank you so much for your wonderful review! We're delighted to hear that Bella is thriving at Royvon Playhouse and that you've seen such great progress in just six weeks. It’s fantastic that she enjoys her time with us three days a week—her enthusiasm makes every session even more rewarding!
Alize will be over the moon to hear your kind words about her training, and the whole team truly appreciates your feedback. We’re committed to providing a loving, supportive environment where dogs like Bella can grow in confidence and skills, so your recommendation means a lot.
Thank you for choosing Royvon—we look forward to continuing Bella’s journey with you! See you both again soon! 🐾😊
Exceeded expectations
Lola, my 23 month old GSD recently completed an overnight evaluation at Royvon, Esher.
Lola needs to be boarded in a couple of months time. The thought of leaving Lola with anyone worried me as she is very sensitive and can have quite challenging behaviour when faced with new people and situations.
I did my research and Royvon looked a good match. They clearly know and understand GSDs. That confidence comes through in the trainers at Royvon.
Lola is very sensitive and can be reactive to new people and environments. She also does not like being touched by anyone except her closest family members. These factors can make caring for Lola away from home - and me - very difficult.
Prior to drop off I was able to give all this information and more via an online portal specific to Lola. The lovely reception team were also on hand to answer my many calls and questions prior to booking and subsequently Lola’s first visit.
Hand over with the amazing Kelsey, Lola’s 1:1 trainer for the duration of her stay, gave me another opportunity to voice any concerns and reiterate important info regarding my beautiful girl.
I dropped Lola off on Thursday morning.
Kelsey was calm, professional and totally in control. I had mentioned I was dreading the drop off as Lola gets very anxious if I leave her anywhere.
I simply handed over the lead and that was it. No drama!
Just a few hours later I received a detailed report and file containing film clips and photos of my best girl having cuddles with Kelsey, meeting other dogs in a controlled environment and playing, taking treats and doing all the things I never believed she would do for anyone else. And certainly not in such a short period of time.
The second day dawned and I was freshly concerned as previous kennels had been unable to get Lola out of the actual kennel once she was in there.
However a further going home handover and overnight report at the end of the second and final day showed not only had Lola been out of her kennel but she had also been on a woodland walk and to the park, playing with her favourite ball.
The photos and film clips I received over the two days were emotional.
Anyone with a dog knows how hard it is to leave them.
When you have a ‘big’ dog, who is anxious and can react your world becomes smaller as leaving them can be a challenge.
It is no exaggeration to say Royvon has changed this. I am genuinely looking forward to booking Lola in for more play dates and confidence sessions not only before her summer stay but after.
I cannot believe how much progress has been made in such a short space of time.
Seeing my absolute best friend enjoying all the things I really never thought she would enjoy away from me and being confident and showing trust is all down lovely, caring and genuine people at Royvon.
I thoroughly recommend these guys and further more I honestly feel that if Lola could write a review, she would also give them 5 stars.
Thank you again. From both of us. 🐾🐾
6 de março de 2025
Avaliação não solicitada
Resposta da Royvon Dog Training
Hi Trina,
Thank you so much for your incredible review! Your thoughtful words mean the world to us, and we’re beyond thrilled that Lola’s Confidence Stay at Royvon Esher exceeded your expectations.
We completely understand how daunting it can be to leave a sensitive and reactive dog, especially one as deeply bonded to you as Lola. Your trust in us is something we never take for granted, and we’re so pleased that our team—especially Kelsey—helped make this experience smooth and stress-free for both of you.
It’s truly heartwarming to hear how quickly Lola adapted, showing confidence and trust in new surroundings. Seeing her enjoy cuddles, socializing in a controlled way, and even venturing out for a woodland walk is a testament to her incredible progress—and of course, to the love, patience, and expertise of our team.
Your feedback reassures us that we’re on the right path, always striving to support both dogs and their owners with understanding, commitment, and respect. We can’t wait to welcome Lola back for more play dates, confidence stays, and her summer stay. She’s a very special girl, and we feel privileged to be a part of her journey.
Thank you again, from all of us at Royvon—especially Kelsey! And if Lola ever does figure out how to write a review, we’d love to read it! 🐾
See you both again soon!
Best wishes,
The Royvon Team 🐶💙
Amazing
Our Saint Bernard Captain has stayed with Royvon Merthyr on numerous occasions and I couldn’t fault any visit. All the staff are friendly and really care about his time at Royvon, they go over and above to make his stay as comfortable as possible. The daily reports are lovely and I can really see that captain loves his time there. I also really like the fact you can tailor each visit by adding extras like group play, enrichment sessions etc… this occasion captain had a bath and came home smelling lovely. Steven was very easy to chat to and seemed to really enjoy spending time with Captain.
Would highly recommend Royvon.
8 de março de 2025
Avaliação não solicitada
Resposta da Royvon Dog Training
Thank you so much for your amazing review! It means the world to us that Captain has had such wonderful stays at Royvon Merthyr. Our team is truly passionate about making every dog's visit as comfortable and enjoyable as possible, so your kind words about their care and dedication are greatly appreciated.
We’re so pleased you love the daily reports—it’s always a joy to share updates and see how much Captain enjoys his time with us! The ability to tailor each stay with extras like group play and enrichment is something we value, and we’re delighted that Captain's bath left him smelling fresh for his return home.
A special thank you for mentioning Steven—he’ll be so happy to hear that his time with Captain was appreciated! We truly value your support and recommendation, and we can’t wait to welcome Captain back again soon for another fantastic stay. 🐾💙
Very good reactive Dog Training
I highly recommend Royvon. My reactive dog stayed at Royvon Merthyr Tydfil for three weeks for training with Anna. It was very difficult to leave him but we received 16 videos of the training, all with comments, over the 21 days and lots of photographs of our dog playing. Having collected him we had an hour with Anna to explain the training methods, we then had two further visits as follow ups. After ten weeks of us training him at home our dog is much calmer around people and other dogs. He still reacts if dogs get too close when he's not ready, but he's much better and with continued training I'm sure he will improve further. The only thing that would have improved my experience would have been having more sessions with Anna watching me train my dog, so that Anna could train me, maybe over 2 to 3 consecutive days. I think that we I would have applied the training better and would have seen much faster progress.
8 de janeiro de 2025
Avaliação não solicitada
Resposta da Royvon Dog Training
Thank you so much for taking the time to share your experience! We’re delighted to hear that your dog has made such great progress with Anna’s training and that you found the videos, updates, and follow-ups helpful. It’s wonderful to know that with your continued dedication at home, your dog is becoming calmer and more confident!
We truly appreciate your feedback about additional sessions with Anna to guide you through the training. Your input is invaluable as we continuously strive to improve our services. We’re so pleased that our reactive dog training program has had a positive impact, and we’re here to support you and your dog on the journey ahead.
Wishing you continued success in your training, and we hope to see you both again soon! 🐾💙
Excellent Playdays.
I have 2 adult border collies with different issues, one being over active and anxious of noises and the other being overweight and slightly lazy. They have been attending playdays separately for 3 weeks now and have both become better in their own right. The staff are amazing and both my dogs cannot wait to go in on their day. Jack is becoming more playful and I am carrying these games on at home and Blue is less anxious of being away from me and Jack and enjoying his activities.
23 de janeiro de 2025
Avaliação não solicitada
Resposta da Royvon Dog Training
Thank you so much for sharing your experience! We're absolutely thrilled to hear that Playdays has had such a positive impact on both Jack and Blue. As a new service, it’s wonderful to know it’s making the difference we hoped for! Our team loves seeing them grow in confidence and playfulness, and it’s fantastic that you’re carrying the games on at home too. We truly appreciate your support and can’t wait to continue this journey with you and your pups! 🐾💙
Great and professional staff
Great and professional staff. My anxious dog was very warm welcome and after long time we had a good time on walk. Thanks for the first session cannot wait for future cooperation.
16 de dezembro de 2024
Avaliação não solicitada
Resposta da Royvon Dog Training
Thank you so much for your kind words! We're thrilled to hear that you and your dog had a great experience with our team. Making sure anxious dogs feel comfortable and welcome is always our priority, and we're so glad we could help. We look forward to many more enjoyable walks together in the future! 🐾✨
Best Experience
We were recommended to enrol Daisy, our 21/ 2-year-old Border Collie with Royyvon for 1:1 training by a friend. We'd been having problems with recall, jumping at people, and aggressive behaviour at times with Daisy. It was really stressful on morning walks not knowing how she would be that day.
We decided to enrol Daisy and us for 6 sessions of 1:1 training, turns out it was one of the best decisions we've made where Daisy's concerned.
Fletcher was our trainer, and what an incredible young man he is. Over the 6 sessions he worked on each of Daisy's weaknesses, at the same time explaining to us the methods to use for us to continue. Fletcher, you've changed our lives, and life with Daisy is so much better now, and morning walks are no longer stressful. Thank you so much.
30 de novembro de 2024
Avaliação não solicitada
Resposta da Royvon Dog Training
Hi Fran,
Thank you so much for your lovely review! We're so happy to hear how much Fletcher’s training has helped you and Daisy. It’s amazing to know your walks are now stress-free and more enjoyable. Fletcher will be thrilled to hear your kind words!
If you ever need more support, we’re always here to help. Wishing you and Daisy all the best!
No hesitation in giving a BIG 5 star…
No hesitation in giving a BIG 5 star rating for Royvon, particularly for Romeo who worked wonders with recall and general obedience for our border collie pup when he did boarding training when he was younger. So we didn’t hesitate to book a package of 1:1 sessions when our dog became nervous and reactive in his adolescence. Our dog loves Romeo so much and has learned so much from him. He has also been helping us as owners so that we can employ the same techniques at home
21 de outubro de 2024
Avaliação não solicitada
Resposta da Royvon Dog Training
Thank you so much for this fantastic 5-star review! We're thrilled to hear that both you and your pup have had such a positive experience with Royvon and especially with Romeo’s training. It's wonderful that his recall and obedience improved during his initial boarding, and we're so glad you returned to work on 1:1 sessions during adolescence. Romeo truly enjoys working with your dog and is delighted to see the strong bond they share! Supporting you as owners is just as important to us, so it's great to know the techniques are helping at home. Thank you for choosing Royvon, and we look forward to seeing you both again soon! 🐕🌟
We HIGHLY recommend Royvon
We HIGHLY recommend Royvon, all their staff and in particular Romeo and are so very grateful for everything they have done for us and Bleu. We had never left Bleu before in two and a half years and were so nervous to leave him, especially since he can sometimes be slightly reactive. Not only was Bleu happy at Royvon, he excelled with Romeo and has learnt so much. Finally we can go away and relax, knowing he is in VERY GOOD hands and Royvon will be his second home. Romeo is an excellent and highly skilled trainer and is so patient with Bleu and us, when explaining everything we need to know about what Bleu is learning. We thank Royvon and especially Romeo for their care of Bleu. We know Bleu is in great hands and appreciate Romeo so much. From the updates, to the photos, to the training, the residential training programme is worth every penny. We highly recommend Royvon, all their staff and Romeo! Thank you!! Bleu will be back! X
16 de outubro de 2024
Avaliação não solicitada
Resposta da Royvon Dog Training
Thank you so much for your heartfelt review! We are thrilled to hear that you felt confident and reassured leaving Bleu with us, especially for the first time. Knowing he felt comfortable and made such wonderful progress with Romeo means the world to our team. Romeo truly enjoyed working with Bleu and is delighted that you felt supported and informed throughout the training journey. Your trust in us means a lot, and we are so happy to have been able to provide a "second home" for Bleu. We can’t wait to welcome him back and continue his journey! Thank you again for your kind words and recommendation! 🐾
What a team!
We have used Royvon for our very anxious dog and they have been incredibly accommodating and patient with him.
The team is always available and attentive. We get daily updates and feedback which is always thoughtful and helpful.
2 de outubro de 2024
Avaliação não solicitada
Resposta da Royvon Dog Training
Thank you so much for your wonderful feedback! 🐾 We're thrilled to hear that you had a positive experience with us and that our team was able to make a difference for your anxious dog. Providing a supportive and patient environment for all dogs is our top priority, and it's rewarding to know that you felt well-informed and supported throughout. We'll be sure to pass along your kind words to the team. If you ever need anything in the future, we're always here to help!
Warm regards,
The Royvon Team
Changes for the worse.
We’ve always used fur indoor/royvon for boarding but the recent changes have put us off.
Massive price increases and staff levels have decreased. Everyone there looks shattered and stressed.
Lately it’s become impossible to book a space for day care, I assume because of a lack of staff as the photos on social media do not show a high volume of dogs.
Will be looking elsewhere for care for our dogs.
30 de setembro de 2024
Avaliação não solicitada
Resposta da Royvon Dog Training
Thank you for your previous custom. While we too loved Fur Indoors and therefore wanted to add the site to the Royvon family, it was unfortunately loss-making. No business can exist at a loss so we had to make some hard changes to ensure the much-loved facilities could stay open and looking after dogs. This has meant necessary price rises. At the moment we are mid-negotiations with Bridgend local authority around dog-to-staff ratios and managing them as best we can in the meantime.
Avoid if you love your dog.
Since the takeover from fur indoors the place in general has gone down hill massively.
Along with all the outrageous price hikes and claims of ‘the place doesn’t make any money waaa’ (enough for the owner to go to Las Vegas on a ‘business trip’ though!) they’ve now reduced the amount of dogs who can go to their day care facility from 30 to 12.( great money making strategy there!!) This means people who need to use the day care are no longer able to book, but also this means the poor dogs who are locked in the kennels are also not going to day care.
Along with this, Staff say their hours are being reduced, often leaving one person alone to care for all the dogs. I recently overheard a member of staff say that the dogs in the boarding kennels aren’t even let out for the toilet before 10am as there’s not enough staff.
Perhaps the owners should stop buying blue paint and silly signs for the building and focus on the dogs they claim to care about.
This place should be avoided if you love your dog.
2 de outubro de 2024
Avaliação não solicitada
Resposta da Royvon Dog Training
This review is disappointing to receive as it does not reflect the hard work and dedication put in by the whole team at Royvon Playhouse. A large part of your review appears to be an objection to making Royvon Playhouse a successful business and part of our wider brand. While we too loved Fur Indoors and therefore wanted to add the site to the Royvon family, it was unfortunately loss-making. No business can exist at a loss so we had to make some hard changes to ensure the much-loved facilities could stay open and looking after dogs.
At the moment we are mid-negotiations with Bridgend local authority around dog-to-staff ratios and managing them as best we can in the meantime. Regardless, dog walking starts at 6am and continues throughout they day until 10pm so your source of information is incorrect.
There will be no excuses made for the trip to the fantastic Dog Boarding and Daycare Expo in Las Vegas which has been the source of many of our innovations over the last 20 years, including the playhouse concept. Followers of Royvon will see the result of this year’s inspiring talks over the coming months as we introduce Royvon Play Days and Royvon Day School.
Cannot recomend Royvon enough!
Travelling all the way across the Atlantic while leaving your dog behind is daunting, but needn't be if she is staying at Royvon. The only downside is that she will not be so impressed to go back home when you pick her up at the end: she had so much fun! Every day we received photos of Lola playing with other dogs, or with the fabulous care team during enrichment sessions. We took the option of having her do refresher sessions with Charlie, her trainer, and Charlie posted videos of every training sessions, explaining what she was doing and how we could keep up the training. Charlie also went through the physio exercises that Lola needs to do, as she has hip dysplasia. Lola got all her medication and supplements as punctually as if she was at home, and ate all her food; if she came back a little bit skinnier it is because she got more exercise and stimulation than she gets with us. She seems very relaxed and well behaved. They even washed her tug toy at the end! We cannot recommend Royvon enough,
1 de outubro de 2024
Avaliação não solicitada
Resposta da Royvon Dog Training
Thank you so much for taking the time to share your experience! 🐾 It truly means a lot to us that you trusted Royvon with Lola’s care while traveling such a long way. We’re delighted to hear that she had such a great time and enjoyed her stay! We’re glad you found the daily updates and training videos helpful, and it’s wonderful to know that Charlie’s refresher sessions made a positive impact.
We’re thrilled that she felt comfortable and relaxed throughout her stay, and we hope to see both of you again soon. Thank you for your kind words and glowing recommendation!
Warm regards,
The Royvon Team
Great level of care
Our dog has been attending this daycare centre in Bridgend weekly now for over a year and also stayed as a boarder overnight a few times. The level of care is very high, the staff are all very kind and polite people and the centre seems well run on social media- it's a huge comfort to see daily pictures posted of your dog at daycare/boarding. My dog is always ridiculously excited to go in with the staff which I feel speaks for itself.
I was a little wary when the centre changed hands from Fur Indoors to Royvon and I saw the prices go up (Full day of daycare went up by about £5 and boarding more so) however I understand that this was likely a necessary change for the business and have also viewed that in all the most important ways - level of service and care of the dogs - nothing has changed and Royvon seem like a great company to trust with your pet.
I would definitely recommend to friends in the future.
24 de setembro de 2024
Avaliação não solicitada
Resposta da Royvon Dog Training
Thank you so much for your thoughtful review and for trusting us with your dog’s care over the past year! 🐾 We’re so pleased to hear that both you and your dog have had positive experiences with our daycare and boarding services. Seeing pups excited to come in is always the best compliment we can receive!
We truly appreciate your understanding during the transition to Royvon and are glad that our commitment to maintaining a high level of care and service has shone through. Your continued support and recommendation mean the world to us, and we look forward to welcoming your furry friend for more fun-filled visits in the future!
Warm regards,
The Royvon Team
Excellent service at Royvon⭐️🤩
Excellent 🤩our dogs are very nervous and hadn’t stayed at any kennels before but had a fabulous experience at Royvon, videos and photos sent every day with a report on how they were that day. Highly recommended ⭐️🐶🐶🐶
19 de agosto de 2024
Resposta da Royvon Dog Training
Thank you so much for your fantastic review! We're delighted that your dogs had a positive experience with us, especially for their first time in kennels. It's wonderful to know that our daily updates helped ease any nerves. We take great pride in ensuring all our guests feel comfortable and cared for. We truly appreciate your recommendation and can't wait to welcome your furry friends back for another stay! 🐶⭐️
The best doggy day care and doggy…
The best doggy day care and doggy hotel. I would not trust our gorgeous girl with any other company.
5 de agosto de 2024
Resposta da Royvon Dog Training
Thank you so much for your heartfelt review! It means the world to us that you trust us with your gorgeous girl. We strive to provide the very best care, and we're thrilled to be your top choice for doggy day care and boarding. We look forward to many more fun and happy visits with her! 🐾
A great resource
We love Royvon playhouse simply because Alvin our dog gets so excited everytime we pull into the car park. We are reassured that he is very well looked after by an experienced team.
8 de setembro de 2024
Resposta da Royvon Dog Training
Thank you for sharing your experience! It’s wonderful to hear that Alvin gets so excited when arriving at Royvon Playhouse—his enthusiasm says it all! We’re glad that our experienced team helps you feel reassured about his care. We love having Alvin with us and look forward to seeing him again soon! 🐾😊
Resposta da Royvon Dog Training
Thank you for your continued trust and support! We're thrilled to hear that your experience with us remains excellent. We look forward to always providing the top-notch care you and your furry friend deserve!
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