Rubber B - Official Avaliações 1.406

Resposta da Rubber B - Official

16 de ago. de 2023

Hello Arnoldo,

You made a mistake. WE DO NOT HAVE ANY INTEGRATED STRAPS THAT ARE COMPATIBLE WITH THE FULL GOLD MODEL, AS DESCRIBED ON OUR WEBSITE PRODUCT PAGE.

You will need to please send an email to info@rubberb.com for return or exchange.



Waiting for your reply so we can assist you,
Thank you for being a valued Rubber B Customer

Resposta da Rubber B - Official

14 de ago. de 2023

Hello John,

Thank you for sharing your experience of the service you received at our Lincoln Road showroom.

We are pleased to offer our luxury products to outstanding people such as you, and we wish you many years of continued enjoyment with your Rubber B!


Sincere Best Wishes,
Your RB Customer Service Team
🇨🇭❤️🇨🇭
Celebrating the Rubber B twelve-year anniversary since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable

Resposta da Rubber B - Official

14 de ago. de 2023

Hello Edward,

Thank you for your review. We appreciate you providing this feedback, as your opinion is always valued by us.

Regarding the Tang Buckle Series, it is a Standard size for small, and medium, and also has excellent compatibility on large wrists fitting on the third hole. You are correct we do not offer an XL size at this time, so above 7.7 inches will be the second to last hole usually.

PLEASE BE AWARE: the second retainer loop can be easily removed so you can get the best aesthetic look on your larger wrist, which any of our technicians would have done for you in if you were making a purchase in our showroom.

Please feel free to contact us for assistance with safely removing the second loop. We are available for same-day friendly help (M-F / 9-5 EST) via telephone at 1-305-771-2369.

Have a wonderful day!

RB Customer Service Team
🇨🇭❤️🇨🇭
Celebrating the Rubber B twelve-year anniversary since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable

Resposta da Rubber B - Official

14 de ago. de 2023

Hello Luc,

We appreciate you leaving your feedback here. We strive for the fastest order fulfillment on our part with every single order departing the same business day. However, UPS delays are out of our control, unfortunately.

You placed your order on Monday late day (EST) when UPS had already picked up for the day, so your order shipped the next morning with a live tracking number we provided you. Normally shipping to Belgium is 2 or 3 business days. But in your case, after the package arrived to Belgium, it took UPS another 3 business days to get to your location (including one unsuccessful delivery attempt). We are not sure why they encountered that delay, and this frustrates us as much as you because we make every action possible to get the products to our customers as fast as possible so they can begin enjoying them without delay.

In any case, thank you again for being a valued customer and we wish you much enjoyment of your Rubber B!

Sincerely,
RB Customer Service
🇨🇭❤️🇨🇭
Celebrating the Rubber B twelve-year anniversary since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable