RubyCar by Avis Avaliações 

89
•
O TrustScore é 4 de um total de 5

3,9

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

No help with getting acct from this company because they were not clear on how to do so. Would never recommend them to anyone , they are nothing but con artists from the start. Stay away from them

Avaliado com 5 de um total de 5 estrelas

I was apprehensive at first from the reviews regarding time receiving the car, and registration but everyone involved communicated effectively by text, calls and emails. I did have to purchase a new b... Ver mais

Avaliado com 5 de um total de 5 estrelas

my experience with rubycar has been fantastic. easy. and a way better experience than buying from a local dealership. i actually hesitated to buy a car from ruby car, based on some reviews ive seen on... Ver mais

Avaliado com 5 de um total de 5 estrelas

My car buying process was seamless and simple. Every interaction was informative and ensured I got exactly what I need. Elizabeth Amador especially held my hand, followed up and made sure I love my ne... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Revendedora de carros usados

Escrito pela empresa

RubyCar by Avis is a national online retailer that allows you to shop thousands of high-quality, single-owner vehicles online, delivered straight to your door or picked up locally at any one of our designated Avis pick-up locations. With RubyCar, you can browse and shop our extensive inventory of low-mileage, competitively priced cars, and trucks with new inventory added daily.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

89 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(89)

2 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Rubycar by AVIS is credible and their…

Rubycar by AVIS is credible and their processes tie in to each other perfectly. The personnel are professional and very kind. They understand the needs of a car-buying-customer. Kayleigh, Jordan Moses and Cindy Grubbs are top notch. Excellence is mark I give them. Great works, Cindy.

10 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I bought chev malibu

🙏🙏🙏🙏🙏🙏

“Mr. Alex Perez, financial advisor at Roby Car Sales, helped me tremendously in making my deal go through smoothly and perfectly. He followed up on everything, kept me informed, and was always easy to reach. I am very happy and truly appreciative of everything he did for me. Thank
Ali kashani 🙏🙏🙏🙏🙏

2 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We were a little hesitant to buy a car…


We were a little hesitant to buy a car online, but the team we worked with made it such a breeze. They were responsive and helpful. We worked with Matthew for the car sale and Margie for the delivery and they both were so outstanding I can’t not give them a shoutout. They went above and beyond in making this as easy as an Amazon purchase.

3 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Rubycar

Working with Margie Diaz

Recommend buying a car from Rubycar

Great people and services.

11 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Received the car in about 10 business…

Received the car in about 10 business days even though it was during the holiday period. It's been a fantastic clean vehicle for a great price and fantastic shipping cost. Customer service has also been top notch. Would highly recommend.

27 de dezembro de 2024
Avaliação não solicitada
logotipo da RubyCar by Avis

Resposta da RubyCar by Avis

We're so happy to hear about your positive experience with us! Thank you for sharing your kind words and choosing us for your car purchase.

We're especially pleased you received your car quickly, even during the busy holiday season. We strive to provide efficient and reliable service, and it's wonderful to know we met your expectations.

Our team works hard to ensure every customer has a smooth and enjoyable experience, from finding the perfect car to delivery and beyond. We're delighted that you found our customer service to be top-notch.

We appreciate your recommendation and look forward to the opportunity to serve you again in the future.

Avaliado com 5 de um total de 5 estrelas

I have a very good experience the…

I have a very good experience the finance manager and the salesman did a great job and it executed

24 de janeiro de 2025
Avaliação não solicitada
logotipo da RubyCar by Avis

Resposta da RubyCar by Avis

We're thrilled to hear about your positive experience with our finance manager and salesman! Thank you for taking the time to share your feedback.

We strive to provide exceptional service throughout the entire car buying journey, and it's wonderful to know that our team members went above and beyond to make your experience a great one. We'll be sure to pass along your compliments to them.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Avaliado com 2 de um total de 5 estrelas

Purchased 2022 Rav4 LE AWD

Purchased 2022 Rav4 LE AWD. There is minimal inspection prior to selling the vehicle. The car preparation was oil change and paint touch of rock chips.
1-Tires were worn, out of balance and caused horrendous vibration. I needed to put new tires on the car.
2- Front end was out of alignment. I needed front end alignment
3-Engine coolant in reservoir was empty(not even visible). I needed to add coolant
4. Cabin A/C filter was filthy black moldy which caused an unbearable smell
5-Winshield was full of chips and cracks
6=Brake calipers were all pitted as if someone tried to clean with very harsh solvent
7-Brake calipers rusted and also pitted
This vehicle had only 23k miles which is very suspect. You will not have any vehicle maintenance history of the vehicle because Avis does their own inhouse maintenance using non-OEM parts.

In addition, make sure to verify what vehicle build you are getting because rental car companies order cars of the cheapest level leaving out many options. And, they charge just as much as other dealers in add on fees to your purchase.

18 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent experience.

My purchase from Ruby car has been seamless from start to finish. My sales rep Richard Toleu has been with me every step of the way verifying delivery of the car and following thru on all of my questions. A special thank you to Angela Stein in finance for all of her help with the paperwork and registration and always keeping me updated. Thank you to Joseph and Margie for authorizing my tires to be replaced with brand new Michelin tires. I just received my permanet registration today in plenty of time before my temporary tag expired. If you want a great value on a car and a seamless pleasurable experience Ruby car is the place to do business. They have exceeded all of my expectations. Thanks again to everyone at Ruby car for making this the best buying experience I ever had purchasing a car and I have bought a lot of them. They even provided an extended warranty with the car

16 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Experience; Fast Registration

I had a great experience! Long story short, my old car got hit-and-run while it was parked and unfortunately totaled. I shopped around for a Kia and RubyCar had my dream car for quite cheap (even a Black Friday discount on top of it)! I was worried that my license plate wouldn't arrive as fast, but they took only one month to mail it to my doorstep. Milton was checking in on me and making sure I was happy with my experience too!

7 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

RubyCar- 5 Stars!

The application and financing process was made easy with the help of friendly RubyCar representatives. I have had great communication every step of the way. I was pleasantly surprised to have my new vehicle delivered 5 days earlier than expected! I had my temp tags printed and ready for the car. If I do have any delays with the registration I am confident that the team will work through this with me. I would recommend RubyCar to friends!

10 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Don't trust pictures or their inventory

They will sell you a car without confirming whether the car is even working as expected.

I purchased a 2020 BMW a few months ago and then it got sent to the repair shop without my knowledge. I inquired about when it will be sent to me, no one could give me an answer.

Long story short, I cancelled the purchase but now still don't have a full refund. Stay away, don't say you have been warned. When you do get screwed over by this company, remember this post you read from me.

6 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Online Car Dealer

This is my 2nd car purchased from the online car dealer Rubycar.com.
My first car was a 2018 Nissan Altima SR model. Juan Cajigas, a financial advisor, smoothly helped me with the financing without a hiccup. The dealer allowed me 7 days test drive the vehicle and gave me 2 years warrantee with the purchase. During the test drive period, I found a minor mechanical and lighting problem with a dead light bulb and a wheel alignment. Margie Diaz and Ruby-Car paid for the repairing services in full, no question asked.
From the excellent experiences on the first purchase, I again bought a 2nd vehicle with the online car dealer Rubycar.com. My 2nd car was a beautiful 2023 Mazda CX-30 Carbon model. Juan Cajigas, a financial advisor, smoothly helped me with the financing without a slightest problem. Came with the purchase, I was also received 7 days test drive and 2 years warrantee concurring with the manufacturer warrantee. During the test drive period, I found a non-performance impact minor scratch on roof top and uncut key. Again, Margie Diaz and Ruby-Car paid for the body services and programming the uncut key in full, no question asked.
I have nothing but totally positive and trustworthy experiences with Juan Cajigas, Margie Diaz and Rubycar.com.
I will absolutely buy vehicle(s) from this online car dealer again in future. I highly recommend this online car dealer Rubycar.com.

13 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Margie Diaz made this experience go…

Margie Diaz made this experience go from horrible to amazing with a few phone calls to fix up other peoples mistakes along with constant and consistent communication and even opened up her lines for communication on her days off. Beyond grateful for her.

16 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I would be careful buying from this…

I would be careful buying from this company. I contacted them regarding a 2023 Tacoma. They won't provide the actual pictures of the vehicle. You can spot on their website that the outside pics are from different showrooms, not of the same car, and the inside pics have gauges showing different fuel levels. They probably reuse the same standard pictures of a fully loaded Tacoma and add one actual pic of the odometer. So, if you think your car will have all the options shown in the pictures, think again. You cannot see the vehicle in person as well. They offer a 7-day refund, but you won't get federal, state, or county taxes (and dealer's fees) back. I am staying away from them.

26 de setembro de 2024
Avaliação não solicitada
logotipo da RubyCar by Avis

Resposta da RubyCar by Avis

Hi Mario, thank you for sharing your experience and bringing these concerns to our attention. We appreciate your feedback and take it seriously as we strive to provide transparent and trustworthy service to all our customers.

We understand your frustration regarding the photos. We are constantly working to improve the accuracy and clarity of the images on our website. We aim to provide photos representing the available vehicles, and we apologize for any discrepancies you encountered. I will assure you that what you see is what you get. We take all our pictures, including hotspots, to provide our most accurate depiction of the actual car, interior and exterior, and any minor blemishes and imperfections.

Regarding in-person viewings, we operate with a slightly different model than traditional dealerships. This is an entirely digital dealer experience, which allows us to offer competitive pricing and a more comprehensive selection.

Our 7-day refund policy is designed to provide peace of mind to our customers. We are committed to being upfront about this in our terms and conditions.

We value your interest in our vehicles. Please contact us directly if you're still interested in a Tacoma or another vehicle. We'd be happy to answer any further questions, provide additional information and photos, and ensure you clearly understand the vehicle and purchasing process before moving forward.

We are committed to continuous improvement and appreciate your feedback in helping us serve our customers better.

Kristin N.
Customer Experience RubyCar

Avaliado com 1 de um total de 5 estrelas

I need my plates

I'm not a very good place to get a car from I'm still waiting for my license plates haven't got them yet haven't heard from them can't get in contact with them it's really nerve-racking police are trying to tell my car and I pay for it it's really upsetting

4 de setembro de 2024
Avaliação não solicitada
logotipo da RubyCar by Avis

Resposta da RubyCar by Avis

Good afternoon, LaMonica. I am so sorry to hear this, as this is not the experience we would like for you in your purchasing journey with RubyCar. A member of our customer care team would love to assist you, and we will reach out to you shortly. Thank you, Kristin N. Customer Experience Manager for RubyCar

Avaliado com 5 de um total de 5 estrelas

Everyone was very helpful

Everyone was very helpful, caring and stayed in contact with me to make sure I was taken care of and had all the information I need. It was a very smooth process and I appreciate everyone who went through the process with me.

16 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Lier,thief,con artists

Lier,thief,con artists, that's the name of My SO CALLED FA,CHRISTIAN LOPEZ,NEVER DEAL WITH HIM OR RUBY CAR,HE LIED ABOUT MY APPROVED APR,PUT FALSE INFORMATION ON MY CREDIT APPLICATION AND SAID OH DNT WORRY WNT CHANGE A THING,WANTED TO CHARGE ME OVER $2461.00 ABOVE ACTUAL PRICE,I HAD DONE MY RESEARCH,WHAT A CROOK,NEVER DO BUSSINES WITH THIS GUY OR RUBYCAR,EVER.BE CAREFUL

24 de julho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Same experience as you've read about

Same experience as you've read about. Paid cash for the car. Not sure the pictured car was the same that arrived. Color right ... but it was supposed to have leather seats ... but it doesn't. I purchased it on June 3rd ... got the car June 26th, but the temporary license expired on July 6th. Now I technically can drive the car. Plates and Title still in the abyss of delivery!! Avoid this company!!!

19 de julho de 2024
Avaliação não solicitada
logotipo da RubyCar by Avis

Resposta da RubyCar by Avis

Dear John,

We are deeply sorry to hear about the series of issues you've encountered with your recent car purchase. Your frustration is entirely understandable, and we want to assure you that we take your concerns very seriously.

The delays you've experienced with the delivery, temporary license, and now the plates and title are unacceptable. We understand this has caused significant inconvenience and prevented you from thoroughly enjoying your new car. We are actively investigating each issue to know where things went wrong and to prevent such occurrences in the future.

We appreciate your feedback and understand your recommendation to avoid our company. However, we want to assure you that we are committed to making things right for you and regaining your trust.

Please feel free to contact us at (888) 789-7405 and say "customer service" to speak with one of our customer care representatives if you have further questions or concerns.

Sincerely,
Kristin N. Customer Experience Manager RubyCar

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais