RubyCar by Avis Avaliações 

I purchased a car from Ruby Car on 5/28 with a promise that I would be contacted by the shipping agent to schedule delivery. After having received no further communication, I called on 6/17 and spoke with the shipping department. I was told there was an 'issue' and that I would be contacted by the financing agent to explain further. The financing agent contacted me to explain that the car was severely damaged in a hail storm on 6/1 and was declared a total loss. As I was not interested in any of the other inventory, I requested a refund for which I am still waiting. All this while, I have been paying interest on an auto loan with no car to show for it. The lack of communication and of prompt attention by Ruby Car has been shocking.

7/1 update: I just made my first payment on the totaled car. After I was promised a refund on 6/18 (I was told to expect a 7 business day wait - I paid for the car within 48 hours after signing the contract), I was told on 6/27 that the team “dropped the ball” on the refund request and that a new refund would be issued after 2-3 business days. I am still waiting as of 7/1; my request for rapid resolution has been met with radio silence since that time. I hope that my complaint with the BBB will garner some interest on Ruby’s part in working toward resolution.

If you value your money and time, don’t walk from ruby-car.com.. run!!

What a process from hell! Please avoid RubyCar. Customer service was great before they received all my documents and money. Immediately after communication declined drastically. They give you the run around and useless explanations on why the registration and title hasn't been sent to the state. Its going on 90 days and I still have no tag or title. They cashed the checked from my bank and wont send them the title. Im paying for a vehicle that I cant legally drive. I wish I trusted the reviews before purchasing however customer service reassured me this wouldn’t happen and they improved the processes. LIES

Terrible experience with this joke of a company. Do NOT buy a car from them, please read the reviews (their reviews are terrible on every single website) and shop somewhere else.

It took 4 months, a complaint to the FLDMV and the Better Business Bureau before this company did anything to get me my tags.

First off, once you send them money they are done with you and don't care about you. I didn't even get a bill of sale, just an email confirmation they sent the temporary tags out. Those tags expired, and it took 6 separate attempts to contact RubyCar to get another set. My emails were ignored, calling support only got me "your sales advisor is busy, they'll call back". 6 times reaching out to get another tag.

That tag expired so I reached out to the FLDMV and filed a complaint with the BBB. The BBB is the only thing that helped me get any help. You almost have to get the BBB to help you because RubyCar won't help.

BBB muscled them into giving me an update and they told me that, 4 months later, they didn't have all the required paperwork and that's why I didn't have tags. Why did it take 4 months and the BBB for them to just email me and ask for some paperwork? Were they just never going to reach out to me ever? The only reason they did was the BBB got them to. What kind of joke of a business works like this?

Do NOT support this terrible company. Do not give them your money. Look elsewhere and let them fail like they deserve.

Consumer beware, this is definitely one of the more egregious platforms for buying and selling vehicles. Their proposed interest rates are predatory at best and they'll absolutely lowball you for your vehicle to mislead you into believing the whole "negative equity" crap (but yet dealers turn around and re-list your vehicle for significantly more than they offer consumers, so is it really negative equity or just the typical corporate American greed?) This is why consumers want a direct to consumer model to be widely adopted and I hope to see it in my lifetime.

The literal worst experience of my life every other review here is what happened to me. Buy anywhere else

Paid for the car 8 days ago but it has not been delivered. Sales blames finance, finance blames delivery but I don't have my car. Customer service is worthless. Buyer beware.

DO NOT BUY A CAR HERE
TLDR- sold truck with bad engine and deducted false damages from my deposit
Here's my story I will try to keep it short. I purchased a 2022 Toyota Tacoma with 25k miles for $36k, which was the best deal I found online. During the process, I lost contact with my finance agent due to her losing power for a week. I tried to get another finance agent, but no one else would assist me. As I was about to give up, she got her power back, and I purchased my truck. I put 13k as a down payment, which is important. I received the truck and inspected the oil and found metal shavings on the end of the dipstick. I cleaned the dipstick and checked 4 more times. Each time I checked, there was a large amount of metal shavings. I took the truck to my local Toyota dealership and told them I can still return the truck if this is as bad as I think. After I paid for the inspection, the dealership informed me that I should return the truck.The dealership explained that due to the metal shavings in the oil and the lack of maintenance records, it would not be under factory warranty, and the engine would most likely need to be replaced soon. I returned the vehicle and waited for my 13k deposit back. At first I was told that the 13k would be wired back to my account, but then without being notified a check was left at my front door. Upon reviewing the refund check which was supposed to be for $13,000, I discovered it was short $665. I am still in the process of trying to get my $665 back. I called and asked why the check was missing money and they couldn't give me a reason. After a week of waiting, I was then told the truck had dog hair and a scratch on the speaker cover. My dog was never in the truck. I only drove the truck to the local dealership and back which was about 20 miles in total to avoid the 200 mile return policy. I have been trying to get my money back for almost a month now with them saying ''I sent them another email I will call you tomorrow'' and never getting a follow up. They never sent me an initial email saying there was a deduction in refund. Communication has been horrible and asking for a supervisor gets you nowhere. I recommend you go elsewhere if you are trying to buy a vehicle. This is the worst customer service I have ever experienced.

If you’re inexperience and unsure of state motor vehicle law's then I strongly suggest you do not buy any vehicle from RubyCar or Avis!!
My experience with them was very stressful!!!
You will be told half truths if not out right lied to!!
They will call you constantly until they have your payment then it's almost impossible to talk to anyone.
It took over 3 weeks after paying for my vehicle for it to get delivered, and over 60 days and legal representation to receive a title, and the temporary plates they sent with the vehicle didn't last that long!!
Beware the vehicle power of attorney form they send you to sign and send back, don't do it!! By law they shouldn't even send it!!
Also I'm pretty sure the vehicle delivered to me is not the same one showed in online photos, its color is wrong says it's a different color on the vehicle and front grill is different!!
Very bad experience that literally made me ill!!

Horrible experience. I wired money for a vehicle eight days ago and I have not received any paperwork verifying my purchase. I'm not even sure if I am dealing with humans at this point. $37k into the ethur. Fraud alert!