Runfibre Ltd Avaliações 42

Without Runfibre our area would have been left with deadly slow copper based broadband as Openreach had missed us out of their local upgrade programme. Fast installation & friendly staff at a fair price.

All good, workman were all gents, did all did a good job, very professional and helpful, and offered on going support whilst in the area..

Been with Run Fibre 18 months. Everything so easy from initial contact to installation.

Customer service and response time is amazing. Had a couple of issues (some my fault) and they take action so quickly. I can’t find anything negative to say about them. Speak to proper people via phone or email. None of this no reply at emails or fobbing you off. Very responsive company.

48 hours downtime, no communication from the company, empty head office and all phones go unanswered. Website worse than useless as it contains no network information. More downtime in the last year than with BT for 5 years. Service was good but it has recently been taken over and seems to have deteriorated. The new owner, Daniel Herbert, the CEO of Fiberay, says this is not acceptable but experience seems to say the opposite.

The installers were really helpful. But I had to keep chasing Runfibre to get the line installed. We don’t get quite the speed we’re paying for, but near enough. But customer service is awful. Our internet connection has died a couple of times today. Technical support involves leaving a voicemail message and hoping for the best.

Efficient and Professional Service.
The Runfibre team have been excellent throughout. The installation was efficient and the team took the time to explain various options for (unobtrusive) cable routing. Customer Service is prompt and efficient. The initial installation was complimented by WiFi extender/booster. Great speeds compared to our previous provider. Thank You

Runfibre have really good customer service, never had any issue getting hold of someone who wants to help, never had to hold for more than a few minutes. Everyone we've spoken to from billing & tech support to the guys on the ground putting in the cable has been unfailingly polite & helpful.

The tech support was really good too. We had a broken fibre and they've had someone out to fix it within 24hr. When they've had wider network problems

The service speed is fine, never had less than advertised.

Update. Speeds been much better recently and more reliable.
An engineer came out to the house did some tests and offered to replace router. Very friendly, polite and helpful.
If it wasn't for a few minor issues would've gave a 5.

Field Operatives:
Very helpful and polite. Made an extra effort to sort out boosters.

Customer Service:
Responsive (answered the phone promptly) and actioned necessary intervention promptly.

Long may this level of service continue!

Excellent service, fast and easy and the network speeds are excellent and stable.

fast and efficient- early days but working very well!

The Runfibre team were excellent throughout. Very responsive on comms and answering questions during the external installation and when connecting up the router. Everyone is very helpful and happy to offer assistance if you have any problems. Very pleased!

Runfibre Team were excellent.
They were polite, courteous, efficient and workplace clean....As far as the installation, and the change to Runfibre...it was, and continues to be absolutely brilliant...A first - class service from a first class company...My background is in Robotics...so I have knowledge of the application and provision of good work practices... Totally Recommended with no hesitation... plus the change of bb speeds are amazing...Go for it 👍👌👍

Installation was very efficient and helpful.
Support from Curtis was excellent.
Cant wait to join up.

Fast response - broadband connection fault located quickly, and repaired efficiently by Josh.

Runfibre were a breath of fresh air . After years of having slow / no internet connection these guys installed and made sure I had full fibre over my complete home . I can’t believe how rapid if I had any problems at all they were there within an hour to educate me and make sure everything was just so .
Many thanks guys .

Friendly, professional and speedy. A small, new company competing with BT OpenReach to connect the village's homes to fibre optics; RunFibre have done it with minimum fuss. I am pleased with the service and have had no service drop outs (which was a weekly occurrence with my BT service). Now, instead of 35Mbs/10Mbs speed I have a more stable 750Mbs/750Mbs service. Probably faster than I need but it's cheaper too.

Fantastic response and help in setting up fibre broadband,Adam especially very helpful

Live chat sorted out my issue quickly. Thanks