The team was amazing. I booked hair and make up for wrong date accidentally but they were able to accommodate my make up at least with same stylist for the day I meant to use. The make up artist was v... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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The team was amazing. I booked hair and make up for wrong date accidentally but they were able to accommodate my make up at least with same stylist for the day I meant to use. The make up artist was v... Ver mais
A empresa respondeu
I booked this firstly using a code which then got removed as apparently too many people had used it? I really wanted the treatment so decided to still go ahead, even though others I knew had used the... Ver mais
A empresa respondeu
Booked a Swedish Massage with Danny, who arrived on time, was professional, attentive and made me feel completely relaxed. It was very firm and thorough, as requested. When he left the hotel room, I w... Ver mais
A empresa respondeu
Booking process is as per other similar platforms ( i.e: Urban) but i feel there is more choice of treatment. I’ve used a very competent therapist for different treatments and she did not disappoi... Ver mais
A empresa respondeu
Ruuby is the leading at-home beauty and wellness platform, connecting you with vetted, professional therapists wherever you are. Whether you're booking a massage, blowdry, manicure, spray tan, facial or makeup appointment — we come to you. No salon. No commute. Just exceptional beauty and wellness, at home, early until late, 365 days a year. We partner with some of the industry's most respected brands — including Dr Barbara Sturm, K18, L'Occitane — to bring their most sought-after treatments and products directly to your door. From last-minute blowouts to full bridal parties, hotel suites to home spa days, our 2,000+ experts deliver salon-standard results without the salon. Available across London, Manchester, the South of France, Switzerland and the UAE.
6A Addison avenue, W11 4QR, london, Reino Unido
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 58% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Always reliable, great communication and fabulous treatments.
The therapists make you feel at ease and are always very polite, knowledgeable and experienced.
I have used the Ruuby app several times over the last few weeks. I have been really impressed both by the quality of the professionals but also the ease of getting the appointments I need.
I had an amazing experience with the Ruuby app! So easy to book and my massage was gorgeous! So relaxing and exactly what I needed. Excited to book again!
Ruuby is fantastic. It’s my go to for any beauty treatment!
I’ve absolutely loved using Ruuby. Every treatment I’ve had, the therapist has showed up early, never late, and they’ve all been equally skilled/qualified. You don’t have to book in advance and there’s lots of options for those that work late.
Great app and experience. Was so convenient having a therapist come to me, especially with a baby at home. Will definitely use again!
Found out about the company via a hotel which didn't have a spa. Best thing ever.
1. The online booking system and app are a little clunky, e.g. you cannot find out the availability of a specific therapist but have to trawl through days and hours to see who is available at each and every single time, which is very inefficient and time-consuming. There is great back-up from concierges you can email/phone, though they are easily confused by emails and so it is better to speak to one on the telephone.
2. Not all the therapists are great but that is not entirely the fault of Ruuby. Generally speaking, the therapists marked "Elite" are good. We have found a superb masseuse who the entire family now use weekly.
3. We learnt that Ruuby therapists are treated better than those working in spas, which is only proper. A happy therapist gives good service.
4. There is less choice in certain therapies, e.g. reflexology
5. You can only contact your therapist through the Ruuby app or the concierge, which is somewhat annoying when it is for a little issue (e.g. to bring a certain product to a session) or a social one (e.g. to alert the therapist to a special offer for an item they use)
6. You do pay a premium for someone to come to your home to provide a service, but for some treatments, this is very useful, particularly for massages/facials when you look a mess after the session!
My experience with Ruuby was seamless and my make up artist did a wonderful job!! She was on time and very professional. I will use Ruuby again as soon as I need it!
Amazing for those last minute self-care evenings. I’ve managed to book some incredible massages with short notice
Great service. Have used several times and not been disappointed.
Use Ruuby all the time for massages, all have been amazing. Laura is the best and creates a real spa experience.
I booked a massage with a 5 star rated therapist , and she was amazing , she lived up to her rating she was intuitive and tailored the hour around my needs. The app is easy to use and there is an immediate response to any questions you have. Effortless. Professional and value for money in your own home.
Have used ruuby a handful of times now. I love it! Very convenient and have loved the people who have come to help me. Always prompt and professional. The app is very good to use and easy
Love using Ruuby! Super convenient to have treatments at home, saves so much time! Especially with spray tans so you don’t have to worry about the awkward journey home, you’re already there! Therapists are friendly and professional and I’d recommend to anyone!
I use Ruuby very regularly for my nails and recently also used them for a blow dry. They are absolutely fantastic. Customer service is top notch and their staff are wonderful!
I’ve used Ruuby app twice now and both times the beauticians were super friendly and I was very happy with my treatments. Would definitely recommend as it is so convenient having someone come to your house. Will be booking again soon!
I had such a great experience with Ruuby. Such a professional service and I would highly recommend using them
I had a pregnancy massage and the masseuse was so knowledgeable and lovely
I use Ruuby everytime I visit London. When coming off a long flight their massage service is late night and everyone I have used was exceptional. On glam nights out their hair and make up crew are fantastic! Especially Natasha - just wow!!! Such talent. The service is so personable and if you chat with their concierge they will make whatever you need work! Love Love Love !! Other sites have canceled on me last minute but Ruuby never lets me down.
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