Having used multiple online pharmacies to receive my medication, I can truly say that RXLive has been exceptional in their ability to service my request and get orders out when I need them urgently. P... Ver mais
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Brilliant service, I can’t stress you how grateful and excellent service these guys provide. Excellent communication and reassurance. If you are unsure of anything they advise accordingly. Best of all... Ver mais
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I've been getting my repeat prescriptions delivered for years from these guys and never had any issues (caused by them). On the odd occasion my GP has sent my prescription to the wrong place but every... Ver mais
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Always late with some of my medications. The excuse is either my doctor's fault or they just don't have any stock. What kind of pharmacy thinks it's ok to leave patients without medication? Some medic... Ver mais
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Detalhes da empresa
Escrito pela empresa
RXLive is a NHS regulated & General Pharmaceutical Council registered pharmacy. RXLive free telephone, online and app service helps you stay in control of your prescriptions. Order your NHS prescription's over the phone, online, on our app available on the google & apple store or join our RXLive care plus automatic reminder service for free, for you or your family members. We arrange & manage your NHS prescription electronically with your GP surgery and have your prescription medicine delivered to your door for free with no hassle. Our customer service we believe is second to none, we always will call you when you first sign up with us to understand your prescription needs so you never run out of your medicine and run a prompt delivery service using guaranteed royal mail tracked 24 & 48 will full audit trails. We provide a same day delivery service, using our own delivery drivers around Croydon & Sutton boroughs and more areas!. We would love to help you! Sign up now at www.tinyurl.com/RXLiveSignup or have a look at our website at www.rxlive.co.uk
Informações de contato
3-4 chalice close, sm6 9ru, wallington, Reino Unido
- 08002800808
- support@rxlive.co.uk
- rxlive.co.uk
3,9
Muito Bom
712 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
PATIENT CONCERNS ARE MINIMISED AND DISMISSED
My prescription was ordered 7 days ago and has still not been delivered.
No communication from Rx Live to explain that there is a delay or reason for delay.
When I called to complain about this I was told to send an email. I asked to speak to the pharmacist the staff member said no, the pharmacist is very busy. I insisted on speaking to the pharmacist to raise my complaint. The pharmacist, whose reponse was that they have thousands of prescriptions and therefore it is not possible to communicate with each patient about delays with their medications being delivered. He seemed unconcerned with the delay of over a week for my medicationto be delivered.
This is the third time I have had a poor experience from Rx Live. The first was a dispensing error where I was sent the wrong number of tablets. The second was a dispensing error where the wrong strength medication was supplied in the box (double the strength) which was different to what was written on the label so I was overdosing without realising. Patient concerns are minimised or dismissed. I'm very disappointed in the service from Rx Live. I would recommend avoiding this company,perhaps with fewer patients they might get it right.
Rx Live has responded stating they did not make a dispensing error, well I still have the box that states 50mg and the dispensing label on it states 25mg. That is a dispensing error. Again,please do not try to minimise or refute dispensing errors.
Rx live is still clearly in denial of dispensing errors in their their response. These are basic principles. You (Rx live) supplied a box of 50mg tablets but labelled the box as 25mg tablets. This is dispensing error!! - and it was signed and checked by two people, and still the error was not picked up on prior to being sent out to me, the patient! Please don't deny and continue to excuse and warp a dispensing error on a public platform.
This is the third edited response from Rx Live to my post. To those potential customers looking for a true review of this company please read the 1 star reviews. In this third edited response by rx live they are still referring to a dispensing error as "confusion'. A medication box that states 50mg tablets on the box and contains 50mg tablets which is labelled with a dispensing label as 25mg tablets is a DISPENSING ERROR which led me to unknowingly overdose by taking DOUBLE THE DOSE as the label stated 25mg. Their repeated denial of this only strengthens my point that serious patient concerns are minimised. They repeatedly make excuses for MEDICATION DISPENSING ERRORS on a public platform.
They then go on to seemingly justify this by stating that they delivered previous prescriptions 'on time".
This is the fourth edit by Rx Live, they still insist are making a strange excuse about a dispensing error. There was no placing of a label on top of another label, which in itself if it did happen is dangerous. I have the box in front of me. The box is for 50mg of the medication and the dispensing label.on the box states 25mg, the two small boxes in the top right hand corner of the label has been initialled, this indicates that the prescription was checked by two different people and yet the error was not picked up and was dispensed incorrectly and supplied to me the patient incorrectly which led me to taking double the dose and overdosing without knowing. It is very concerning that two people including a pharmacist checked the item and did not pick up on the error.
I recommend anyone using RxLive to THOROUGHLY CHECK EVERY ITEM YOU RECEIVE AND CHECK THAT THE MEDICATION WRITTEN ON THE BOX MATCHES WITH THE MEDICATION AND STRENGTH OF WHAT IS WRITTEN ON THE LABEL. I also recommend you COUNT THE TABLETS to be sure you have been dispensed the correct amount as I was previously also dispensed the wrong number of tablets.
I dont know anyone who is happy with a service that takes over 7 days to dispense and deliver their medications.
Christmas was 3 weeks ago and is not an adequate excuse or reason for delay in patients receiving their medications. Delays are not "frustrating" as Rx Live put it, it's a matter of PATIENT SAFETY to ensure all patients receive their prescription medications that need to be taken daily in a timely manner.
I would much rather take my prescription to any walk-in High Street pharmacy and wait an hour for them to dispense or use any other company than Rx live.
I would recommend everyone to AVOID THIS COMPANY for your own safety, peace of mind and timely dispensing of your medications.
12 de janeiro de 2026
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you for taking the time to raise your concerns.
We are very sorry to hear about your experience and sincerely apologise for the delay in the delivery of your prescription, as well as the lack of clear communication around this. We understand how important timely access to medication is and recognise how frustrating it must have been not to be kept informed. We are also sorry that you felt your concerns were minimised when you contacted us. This is not the level of care or service we aim to provide, and your feedback regarding your interaction with our team and the pharmacist has been noted and will be reviewed internally.
With regard to the medication supplied, we would like to clarify that this was not the result of a dispensing error. We received two prescriptions for the same medication at different times, one for 25mg and one for 50mg, and dispensed in line with the prescriptions issued by your GP at each stage. The earlier prescription was supplied before the dosage change was received. We appreciate, however, that this was confusing and understand the concern it caused. As explained to you over the phone, both items were present in the dispensing tray and one label was placed over another, which contributed to the confusion.
We can also confirm that you have received six deliveries from us, all of which were provided without next-day delivery charges and within the stated delivery timeframe. We do ask that, when using a free delivery service, patients contact us if medication is required urgently so we can assist where possible. The recent Christmas period, during which the pharmacy was closed for several days, contributed to delays due to a backlog on reopening. While we recognise this is not your responsibility, we wanted to be transparent about the circumstances.
Service levels are now returning to normal. According to the information in your app, your scheduled delivery date was the 13th. The app also allows you to request earlier dispatch using the “dispatch now” option or by contacting us directly. As your order had not passed the expected delivery date, an automated delay notification was not triggered. You received confirmation that your medication was approved on 7 January 2026, and a delay notification would have been sent had the delivery date been exceeded. We acknowledge that this process was not clearly explained to you during your call, and we apologise for that.
We can confirm that your medication is due to arrive tomorrow. While we manage a high volume of prescriptions, this should never come at the expense of patient safety, clear communication, or respect for patient concerns. Your feedback has highlighted areas for improvement, and we are grateful that you brought this to our attention.
If you would like to discuss this further or have your account reviewed in more detail, please contact us at support@rxlive.co.uk and we will be happy to assist.
As we have explained we can deliver next day, but you as the patient need to prompt us on the email you get, when you go into a pharmacy your effectivilty prompting them the same way. If you do not want to use us in the future please can you email us to cancel kindly.
Once again, we apologise for the distress and inconvenience caused, and thank you for taking the time to share your experience.
Kind regards,
RXLive Patient Support Team
Reliable, caring pharmacy with amazing staff
I can’t fault this pharmacy at all. They always go above and beyond for me with my medication, even helping out with emergency prescriptions when I’ve been stuck — they’ve always managed to sort it quickly and without stress.
Communication is amazing, they keep you informed and are easy to contact, which makes a huge difference. The staff are honestly brilliant — friendly, caring, and they treat you like family rather than just another customer. They’re always willing to help and nothing ever feels like too much trouble.
I’m really grateful for everything they do and wouldn’t go anywhere else. Highly recommended.
8 de janeiro de 2026
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you so much for your kind words — we really appreciate you taking the time to leave such a thoughtful review.
We’re so pleased to hear you’ve felt supported, especially when you’ve needed help urgently. Our team always aims to make things as smooth and stress-free as possible, so it means a lot to know the communication and care has made a real difference for you.
Your feedback about the staff being friendly and treating you like family truly means the world to us — that’s exactly the experience we want every patient to have.
Thank you again for your recommendation and trust. We’re always here whenever you need us. 💙
Kind regards,
RXLive Patient Support
Mixed feelings about unreliable Service from pharmacy …
My personal advisor Thomas is excellent and very proactive gets back in good time. When I’ve tried the live chat, I simply have not had reply. I tried about 10 days ago and I still haven’t got a reply. Apparently I’m told by them this is a free service and so they’re backed up, but then why bother offering it? So I have mixed feelings. My medication is dispensed using different manufacturers. This will impact on the delivery and dosage of the medication and while being titrated is very unhelpful and it seems quite unprofessional and random. I’m very much not happy with this
Particularly concerta xl 27mg. being titrated because it makes a noticeable difference. But others although less important are also important to achieve consistency if possible.
8 de janeiro de 2026
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you for sharing this feedback — I’m genuinely sorry to hear about your experience, and I completely understand why you’d feel frustrated.
First, I’m really pleased to hear that Thomas has been proactive and supportive — I’ll make sure this is passed on. However, I want to apologise for the lack of response via live chat. Waiting 10 days with no reply is not acceptable, and I agree that if a service is being offered it should still be reliable and set with realistic expectations. I’ll escalate this internally so we can review what happened and improve response times going forward.
Regarding your medication being dispensed from different manufacturers, I appreciate how disruptive this can be — particularly while you’re being titrated. Consistency is important and changes in manufacturer can understandably affect how a medication feels and how confidently it can be monitored. This shouldn’t feel random or unprofessional, and I’m sorry that it has.
If you’re happy to share the medication name(s), I can arrange for our team to note your preference for consistent manufacturers where possible and look into what happened with the most recent supply, as well as ensure your next dispensing is handled more appropriately.
Thank you again for raising this — we do take it seriously, and I’d like to help get this resolved for you as quickly as possible.
Kind regards,
RXLive Patient Support Team
Great Team at RX live
I have a lot of medication but nothing has been too much trouble for the team at RX live, occasionally not all my prescriptions go through, I found the live chat very useful for this asking the question if they have received it they get back to me very quickly resolve the issue with the prescription and get it sent out to me the same day.
18 de dezembro de 2025
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you so much for your kind feedback. We’re really pleased to hear that our team has been able to support you and make managing your prescriptions as smooth as possible. Our live chat is there to help quickly resolve any issues, and we’re glad it’s been useful for you. Thank you for choosing RX Live — we truly appreciate your trust.
Kind regards,
RXLive Patient Support Team
Horrible pharmacy prescription delivery service
My 5months old baby is 2nd week without the prescribed formula! They say - waiting for a stock without informing the patient that there will be delay! Same happen to my medication it takes weeks for them to send the medication when the website says 24-48h delivery. I will report it to GPhC unacceptable service! Awful!
I am updating my review after seeing the pharmacy’s defensive and misleading response. Their reply actually highlights the core problem, which is how they choose to speak to patients rather than take accountability.
They claim they “kept me informed” with emails, calls and live chats. None of this happened. There were zero proactive updates from them. I was the one repeatedly chasing by email for basic information about my baby’s prescribed formula, which ended up delayed for three weeks. At no point did they notify me of a delay, a stock issue or any reason for the lack of supply.
Their public statement that this is “not a GPhC issue” is simply false. Failing to inform a patient, especially the parent of a five-month-old child, of a clinically significant delay is absolutely something that can be reported to the regulator and NHS England. Communication failures that create risk are specifically covered by the regulatory standards.
Instead of acknowledging their own operational failures, they tried to minimise the delay, shift blame and create a false narrative about their communication. This behaviour is exactly what concerns me and is why I will be escalating this formally.
Quick clarification of the actual timeline:
• My prescription was issued on 18 November. I had to contact the pharmacy on 29 November because nothing had been sent. Only after I chased did they finally dispatch it.
• Another prescription was issued on 2 December and has still not been delivered.
• My baby’s prescribed formula was also issued on 2 December. It was supposed to arrive today but did not, meaning my baby has been without the formula for ten days, despite their advertised 24 to 48 hour delivery.
There were no proactive emails, calls or live chat updates. Every message came from me chasing them.
Their insistence that this is “not a GPhC issue” is incorrect. Failing to inform a parent of a clinically significant delay for a five month old child is a regulatory concern. Their defensive replies and attempts to minimise the delay speak for themselves. If they had done nothing wrong, they would not object to this being reported and would simply prove it.
I wont waste another second dealing with this incompetent pharmacy.
9 de dezembro de 2025
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you for your feedback.
We would like to clarify that this matter does not constitute a GPhC issue. No claim has been made for this prescription, and therefore no regulatory breach has occurred. If you prefer, you may request that the prescription token be returned to the Spine. Please note that the GPhC does not assess pharmacies based on delivery times, as it recognises that delays can occur due to stock availability.
The dates are incorrect I am afraid, we only got the prescription in December and not November. I believe there is a serious confusion here. We have tried to call you and we will try again today.
Throughout this process, we have kept you fully informed. This includes a live chat update on Wednesday explaining the stock situation, multiple telephone calls between 9:00–10:00am, and a proactive email sent today without any prompt. We only escalate calls when delays are caused by a complete stock issue, which was the case here.
As previously explained, this formula is not manufactured or held onsite by us and must be ordered directly from the supplier. Following confirmation that stock has now arrived with the manufacturer, your order is scheduled for delivery on Saturday.
The delay has been caused by a national shortage of the prescribed formula. This is clearly stated on our delivery website, where all orders are subject to stock availability. We have been awaiting supply from the manufacturer and have now been advised that new stock is arriving today.
We fully appreciate how stressful delays can be, particularly when they relate to an infant’s formula, and we sincerely empathise with your concerns. However, this delay has been entirely outside of our control. Please be assured that we dispatch all items immediately once stock becomes available and would never intentionally delay a patient’s medication.
Given the length of time you have been with us, we are disappointed that a delay of three working days—caused by national supply issues—has resulted in such a negative experience, as this does not reflect the level of service we strive to provide.
For transparency, we are able to provide evidence of our attempted and completed calls should you wish for this to be shared. This is not about shifting responsibility; rather, no pharmacy can supply items that are unavailable from the manufacturer. As advised, your prescription was received on Friday, ordered on Monday, and we were informed it would arrive between Thursday and Friday. No claim has been submitted for this prescription. If an earlier requirement had been communicated, we would have advised accordingly. We just want to make it clear the prescription has been with us for less than 7 days, we will only inform you after 7 days, you’re clearly able to see in the app where your prescription is and as a patient you can contact us within that 7 days to find out the issue, the app will automatically email if your prescription goes past the delivery date. In this case it hasn’t gone past that date.
If you would like to discuss this further, please contact us directly and we will be happy to assist.
Kind regards,
RXLive Patient Support Team
A very positive experience
From signing up for the service, I have felt to be treated as an individual. Shortly after signing up, there was a follow up phone call to make sure that I understood all that was available, and given a named contact in case of queries. The deliveries were quick and accurate. After a couple of deliveries, there was another call to ask if I wanted to use additional free services. All in all, a very positive experience.
3 de dezembro de 2025
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you so much for your wonderful feedback! We’re really glad to hear that you’ve had such a positive experience with our service.
Thank you for your review,
Our goal is to make sure every patient feels supported and cared for, so it’s great to know that the follow-up calls, named contact, and delivery experience have all been helpful for you.
If you ever need anything or have any questions at all, we’re always here and happy to help.
Thanks again for taking the time to share your experience!
Kind regards,
RXLive Patient Support Team
We have been receiving our medications…
We have been receiving our medications through RXLIVE for a while now , and we have never ever had a problem they always deliver when they say even when we have a query they sort it out the same day would not go anywhere else .. friendly and helpful
27 de novembro de 2025
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you so much for your kind words and for taking the time to share your experience with RXLIVE. We are truly delighted to hear that you’ve been receiving your medications smoothly and on time.
Our team works hard to ensure that every delivery is reliable and that any queries are resolved quickly, so it means a lot to know that this has made a positive difference for you. We’re especially glad to hear that you find our service friendly and helpful.
We really appreciate your continued trust and loyalty. If you ever need anything at all, please don’t hesitate to get in touch — we’re always here to help.
Kind regards,
RXLive Patient Support Team
Terrible prescription service.. AVOID!!!!
Terrible prescription service. After the 3rd time of our prescriptions taking over 2 weeks to arrive we finally said enough is enough and moved to a different one. The final straw was when I enquired where my meds were after waiting nearly 3 weeks for them and they lied to me and said they had been sent out 2 days earlier when in fact I got a message from Royal mail 2 hours after my enquiry to them saying they had received a notification from RX Live to pick up my meds!! They are blatant liars!! Also my doctor confirmed that they approved the prescription 3 weeks earlier so why was it not sent out? They obviously forgot all about it and only realised after I enquired about it. I would never recommend this pharmacy.. i would steer clear of RX Live unless you dont mind waiting a long time for your meds!
17 de novembro de 2025
Avaliação não solicitada
Resposta da RXLive Pharmacy
We’re very sorry to hear about your recent experience, and we truly appreciate you bringing this to our attention. This is not the level of service we aim to provide. Our manager will be in touch with you shortly, and we have already requested additional information so we can investigate this matter urgently and understand what went wrong.
We would also like to clarify that orders do not typically take two weeks. Once all details are confirmed, we deliver the next day.
If there was a delay, it may have been due to a few possible factors:
New accounts may require address confirmation. In addition accounts need to be set up as instant dispatch.
Items may have been out of stock, in which case we begin sourcing them immediately. Our team will always call you to offer suitable alternatives if this occurs.
Thank you for your patience, and we look forward to resolving this with you directly.
Kind regards,
RXLive Patient Support Team
Great support from Dylan
Great support from Dylan. He has been amazing and delivered to the Highest Standards
25 de novembro de 2025
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you so much for your wonderful feedback!
We’re delighted to hear that you trusted RXLive. Providing reliable service and prompt support—especially when medication is urgent—is always our top priority. We truly appreciate your recommendation and continued support!
Kind regards,
RXLive Patient Support Team
I cannot fault Rx since I've been with…
I cannot fault Rx since I've been with them.
Like many people getting prescriptions dispensed on time, dealing with g.p staff and then waiting in queues at pharmacies, sometimes items out of stock, or rude pharmacy staff,can be very stressful. RX have only ever sent my medications ahead of time with email alerts about getting an order ready and then email alerts with tracking for the incoming medications. As someone who needs multiple medications each month it has quite literally lifted a HUGE stressor from my life.
I would recommend them from my experience.
I would also like to personally thank them for providing a competent and reliable service. Keep up the good work!
Victoria
20 de novembro de 2025
Avaliação não solicitada
Resposta da RXLive Pharmacy
Hi Victoria,
Thank you so much for your kind words and for taking the time to share your experience. We’re truly delighted to hear that RX has helped remove stress from your monthly medication routine.
We know how challenging it can be dealing with delays, queues, stock issues, and the pressures of managing multiple medicines — so it means a lot to us that our service has made things easier for you. Our team works hard to ensure orders are prepared early, communicated clearly, and delivered reliably, and your feedback reassures us that we’re getting it right.
Your recommendation and personal thanks are genuinely appreciated. We’re grateful for your trust and will continue doing our very best to provide the consistent, dependable service you deserve.
Kind regards,
RXLive Patient Support Team
Reliable and efficient
Reliable and efficient, any problems are dealt with immediately.
19 de novembro de 2025
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you so much for your wonderful feedback!
We’re delighted to hear that you and your family have trusted RXLive. Providing reliable service and prompt support—especially when medication is urgent—is always our top priority. We truly appreciate your recommendation and continued support!
Kind regards,
RXLive Patient Support Team
Service is easy to use
Service is easy to use, got my meds quickly, staff are friendly
12 de novembro de 2025
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you so much for your wonderful feedback!
We’re delighted to hear that you and your family have trusted RXLive. Providing reliable service and prompt support—especially when medication is urgent—is always our top priority. We truly appreciate your recommendation and continued support!
Kind regards,
RXLive Patient Support Team
Friendly service
Friendly service, can speak to someone on the phone quite quickly
12 de novembro de 2025
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you so much for your wonderful feedback!
We’re delighted to hear that you and your family have trusted RXLive. Providing reliable service and prompt support—especially when medication is urgent—is always our top priority. We truly appreciate your recommendation and continued support!
Kind regards,
RXLive Patient Support Team
Received my medication within 24hours
Received my medication within 24hours! Quick service. Thank you
7 de novembro de 2025
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you so much for your wonderful feedback!
We’re delighted to hear that you and your family have trusted RXLive for the past 5 years. Providing reliable service and prompt support—especially when medication is urgent—is always our top priority. We truly appreciate your recommendation and continued support!
Kind regards,
RXLive Patient Support Team
Order meds without my consent
Joined this company to take the hassle out of going to a pharmacy to collect medication. For some reason they decided to go into my patient records and order repeat prescription scripts without my authorisation! I didn't even tell them what meds I was requesting or when I needed them. They just ordered all my repeat items! Customer service offered a weak reason for the issue, but didn't seem bothered either way! I cannot use a pharmacy I don't get an honest response from, or act outside patient consent.
In addition, following rxlive reply, I can confirm I have emails from both my GP surgery & Rxlive stating it was a live prescription request. So their reply here looks is an attempt to mislead and deflect from their requests to submit prescription meds without consent of the patient. RX have copies of the emails, so this reply is an untruth, I'm being polite with that word!
11 de novembro de 2025
Avaliação não solicitada
Resposta da RXLive Pharmacy
Good afternoon Paul,
Thank you for taking the time to write and for attaching the evidence. I’ve reviewed your email alongside the GP surgery’s confirmation, and I want to say—without reservation—that I am genuinely sorry.
You are absolutely right: we should have taken responsibility immediately and apologised for the inconvenience caused. Instead, our initial response attributed the issue to a “technical problem,” which missed the point entirely. Regardless of the reason, the impact was on you, and as Head Pharmacist, we are sorry for the issue at hand and for the unsatisfactory experience you’ve had.
After investigating the situation, I spoke directly with the verifying pharmacist and updated you via email.
I have also spoken with the team responsible for our review system to ensure the notes are corrected and reflect the accurate sequence of events.
When someone joins RXLive, my goal is for them to feel like they have a trusted family member at the other end—someone who genuinely cares about their health and peace of mind. I sincerely apologise that we fell short of that standard in your case. Normally, situations like this wouldn’t come directly to me, but when a patient has a poor experience, I believe it’s my duty to step in and make things right.
I recognise that trust is earned through actions. If you’re willing, I have emailed you a solution to make this right for you, if you can reply I would be grateful.
Again, Paul, I’m sorry. You were entitled to a straightforward, accountable response and you didn’t receive that. Thank you for bringing this to my attention; I’m using your feedback to fix our approach.
Kind regards,
Head Pharmacist
RXLive Patient Support Team
Excellent service
Been with RX for 5 years now for all the family. They are 100% reliable and have a great online chat system. When medication is particularly urgent they ensure that needs are met. Thoroughly recommended.
8 de novembro de 2025
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you so much for your wonderful feedback!
We’re delighted to hear that you and your family have trusted RXLive for the past 5 years. Providing reliable service and prompt support—especially when medication is urgent—is always our top priority. We truly appreciate your recommendation and continued support!
Kind regards,
RXLive Patient Support Team
They need to tighten up practices & procedures… had enough
Constant chasing month on month. A lot of undue stress. They even delayed important new medication on different scripts and received at different times when one regular medication was out of stock and delayed them further when promising me they would send the other prescriptions out repeatedly. Some other practices also questionable.
6 de novembro de 2025
Avaliação não solicitada
Resposta da RXLive Pharmacy
Good morning,
I’m truly sorry for the frustration and repeated follow-ups you’ve experienced. That’s not the level of service we strive to deliver, and your feedback about split prescriptions, stock delays, and unmet promises is very concerning to us.
We’ve escalated this to our management team to review your dispensing and communication history in detail. Our goal is to strengthen our processes and ensure this doesn’t happen again. Some of the immediate actions we’re taking include:
Syncing your repeat items so they’re sent together whenever it’s clinically and logistically safe to do so.
Improving our stock checks and updates before dispatch, especially around manufacturer back-orders.
Enhancing follow-up and communication on any delivery commitments we make.
In reviewing your account, we can see that one of the items is affected by a manufacturer supply issue — something unfortunately outside any pharmacy’s control. Our records also show that we were able to source this item through our specialist team, which is not something many pharmacies can do. We completely understand how frustrating this must be, but please note that switching pharmacies won’t resolve the shortage since the item is not currently being produced.
That said, we want to make things right and rebuild your trust. Please reach out to our Patient Care team (details available on our website), or DM us privately with your full name, postcode, and best contact number. This will help us locate your account, provide a clear explanation, and ensure a proper resolution is arranged.
Thank you again for bringing this to our attention — your feedback helps us improve, and we’re committed to doing better moving forward.
Kind regards,
RXLive Patient Support Team
i signed up with rxlive through aviva…
i signed up with rxlive through aviva digicare+ since it was part of my workplace perks and asked to get my prescription delivered. i didn't get it within the estimated delivery dates, so I called (they answered within 28 seconds!) and asked what was happening. Dylan (the manager) walked me through it and sped my order up and even automatically set me a repeat order up so i don't have to do it every time! five stars to him, lovely guy and i'm really impressed with the service. thank you
22 de outubro de 2025
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you so much for your lovely feedback! We’re really glad to hear you signed up through Aviva DigiCare and that you’ve had such a positive experience with our team. I’m delighted Dylan was able to assist quickly and get everything sorted for you — he’ll be thrilled to know you appreciated his help.
We’re happy to have you with RXLive, and we’ll make sure your repeat prescriptions continue to arrive smoothly.
Thanks again for taking the time to share your experience — we truly appreciate it!
Kind regards,
RXLive Patient Support Team
Constantly have to chase them to send…
Constantly have to chase them to send out medication. Pharmacy holds on to the prescription sometimes for 2 weeks then shows as dispatching which stays for 1 week with no progress. Every time I chase them they say “we will make you a priority customer “ they send it out the next day but every single time I have to message them to ask why is it not being processed. It’s tiresome and inconvenient having to constantly chase.
Edited to reply : 9 times I have had to do this with not one prescription being straightforward. Out of the 9 times you would think someone would have had the idea to set it to “auto dispatch” in the live chat. Also none of those prescriptions have been ordered as early repeats.
21 de outubro de 2025
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you for your feedback — we completely understand how frustrating it can be to keep chasing your medication. Once your account is set to auto dispatch, your prescriptions will be automatically sent for next-day delivery as soon as we receive them, so there’s no need to message us each time.
Please contact us via the in-app live chat so we can activate this for you. The priority service only allows us to order your medication in advance of your prescription, whereas auto dispatch ensures it’s processed immediately once received.
We’d also like to clarify that delivery should not take two weeks — we’ve flagged this review and will review your account with IT. Please can you confirm you're a patient at RXLive.
Update: Thank you can you just email us at support@rxlive.co.uk with the attention of Dylan of patient service manager he will get this account sorted and updated!
I can now confirm all your deliveries are set up without prompting.
We’ll make sure your account is correctly set up moving forward to prevent any further delays.
Kind regards,
RXLive Patient Support Team
Started using them for a few weeks
Started using them for a few weeks, rushed my emergency medication through as they was important I got them straight away customer service is brilliant always respond to me. Thank you will recommend to people
20 de outubro de 2025
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you so much for your lovely feedback!
We’re really glad to hear you’ve had a great experience with us and that we were able to get your emergency medication to you quickly. We always aim to provide the best possible service and communication, so it means a lot to know we’ve met your expectations. Thanks again for recommending us!
Kind regards,
RXLive Patient Support Team
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