Having used multiple online pharmacies to receive my medication, I can truly say that RXLive has been exceptional in their ability to service my request and get orders out when I need them urgently. P... Ver mais
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Brilliant service, I can’t stress you how grateful and excellent service these guys provide. Excellent communication and reassurance. If you are unsure of anything they advise accordingly. Best of all... Ver mais
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I've been getting my repeat prescriptions delivered for years from these guys and never had any issues (caused by them). On the odd occasion my GP has sent my prescription to the wrong place but every... Ver mais
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Always late with some of my medications. The excuse is either my doctor's fault or they just don't have any stock. What kind of pharmacy thinks it's ok to leave patients without medication? Some medic... Ver mais
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Detalhes da empresa
Escrito pela empresa
RXLive is a NHS regulated & General Pharmaceutical Council registered pharmacy. RXLive free telephone, online and app service helps you stay in control of your prescriptions. Order your NHS prescription's over the phone, online, on our app available on the google & apple store or join our RXLive care plus automatic reminder service for free, for you or your family members. We arrange & manage your NHS prescription electronically with your GP surgery and have your prescription medicine delivered to your door for free with no hassle. Our customer service we believe is second to none, we always will call you when you first sign up with us to understand your prescription needs so you never run out of your medicine and run a prompt delivery service using guaranteed royal mail tracked 24 & 48 will full audit trails. We provide a same day delivery service, using our own delivery drivers around Croydon & Sutton boroughs and more areas!. We would love to help you! Sign up now at www.tinyurl.com/RXLiveSignup or have a look at our website at www.rxlive.co.uk
Informações de contato
3-4 chalice close, sm6 9ru, wallington, Reino Unido
- 08002800808
- support@rxlive.co.uk
- rxlive.co.uk
3,9
Muito Bom
712 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 24 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
10/10 highly recommended service
For the last couple of days I had been passed off trying to get my medication from other online pharmacy’s and local chemists- last night I spoke to an online Aviva doctor and joined their online pharmacy service: Today, I’m told my medication will be with me tomorrow 1st class tracked post !! I was in disbelief after all the upset and frustration of the past 5days I asked them to double check - the dispensary manager spoke with me he was very understanding he welcomed me to the online service and reassured me that there were no problems in getting my medication now or in the future, He would also keep an eye on stock knowing I was on batch prescriptions from my Doctor
I am very grateful, the way he handled the situation and reassured me
10/10 Highly recommended and I will be spreading the word
2 de abril de 2025
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you so much for your kind words Mrs Newman as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication!
We’re thrilled to hear that your experience with Aviva’s online pharmacy service was smooth and reassuring. It’s great to know that the team was able to get your medication to you quickly, especially after the frustration you had previously. Your feedback means a lot, and we’re happy we could make a positive impact during a stressful time.
We really appreciate your recommendation and are grateful for your support in spreading the word! If you ever need anything else, we’re here to help! we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service.
Have a lovely day!
Kind regards, RXLive Customer Support team
Avoid this pharmacy!
Avoid this pharmacy!
I have repeatedly experienced delays with my prescriptions from this online pharmacy. Despite multiple requests—both personally and through my doctor—to be removed from their service and have my local pharmacy set as my nominated provider, they continue to interfere.
Without my knowledge or consent, someone from this company contacted my local pharmacy and falsely claimed that I had requested to use their services. They then instructed my local pharmacy to release my ready-to-collect prescription so it could be posted to me instead.
As a result, when I arrived at my local pharmacy, I was told they had already released my prescription based on this misleading request. Now, I have been without my essential medication for four days.
This level of service is completely unacceptable, and I would strongly advise others to avoid using this pharmacy.
2 de abril de 2025
Avaliação não solicitada
Resposta da RXLive Pharmacy
We sincerely apologize for the experience you’ve had and understand the frustration this has caused. Your concerns are very important to us, and we deeply regret any misunderstanding or inconvenience that may have occurred.
To clarify, we will only be able to pursue this matter further if we receive a repeat order from you. Should you decide to use our services again in the future, please don’t hesitate to reach out to us, and we will address any issues promptly and ensure your concerns are resolved.
Additionally, could you kindly provide us with the details of your account so we can verify whether there are any pending prescriptions that are awaiting approval from your GP? If we have not been notified to cancel the service, we are unable to do so, as part of our process includes following up on prescriptions awaiting GP authorization—this should have been communicated to you via email.
Thank you for bringing this to our attention. We truly hope you are able to access your medication soon.
Kind regards,
RXLive Customer Support Team
It is brilliant NOT having to remember…
It is brilliant NOT having to remember every month to get my order into the pharmacy and then have to drive to get it. Such a relief.
So far this company have delivered on the dot and reassured me by email that all is as it should be. Lovely.
31 de março de 2025
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you so much for your kind words Mrs Powell as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Inefficient company
Inefficient company
The amount of times I have had to chase up medication isn’t funny anymore, I was told one time it would be delivered the following day, when it wasn’t I rang yet again to be told it was out of stock country wide!
I have now also a fridge item that wasn’t labelled on front of box and has been sitting outside for 6 hours but the medication delivered the day before was labelled fridge item although it wasn’t…
Medication takes up to 14+ days to receive and that’s with constant phoning.. I’ve changed pharmacy as too much hassle every time & no communication from them
26 de março de 2025
Avaliação não solicitada
Resposta da RXLive Pharmacy
Good afternoon,
We’re sorry to hear about your experience. While we understand how frustrating delays can be, medication does not typically take 14+ days to arrive, we do deliver next day if we have the stock and that is done for free. If you experienced this, it may have been due to a temporary stock issue, which unfortunately can sometimes occur. Regarding the labeling concern, we sincerely apologize for any confusion and will ensure our processes are reviewed to prevent such errors. We appreciate your feedback and regret that we didn’t meet your expectations. If you’d like to discuss this further, please reach out to our team.
We have asked for your details as we cannot find you on the system as your profile is not set to your name.
Kind regards,
RXLive Patient Support Team
Respectful, caring and efficient
I have always found the service to be responsive and any issues resolved quickly and personally. I wouldn’t hesitate to recommend this service. It has been an incredible assistance for me over the last few years.
26 de março de 2025
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you so much for your kind words Leanne as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
problems with 5 out of 6 orders
approximately 6 orders, problems with all except 1
1. duplicate charge. only refunded after multiple requests
2. delivery took over 1 week despite their advertised "Royal Mail’s next day service". tracking showed NOT delayed by Royal Mail
3. ok
4. item showed delivered but not, then told that was the "scanned" date, *then* told out of stock - complained, advised should have been told, will advise in future if this happens again
5. item out of stock , not informed - complained, told I should have chased to ask
6. charged AFTER exemption certificate provided, only refunded on request
25 de fevereiro de 2025
Avaliação não solicitada
Resposta da RXLive Pharmacy
Good afternoon,
We sincerely apologize for the issues you’ve experienced with your orders. This is certainly not the level of service we aim to provide, and we appreciate you bringing these concerns to our attention.
We regret the duplicate charge and the delay in processing your refund—it should not have required multiple requests. Regarding delivery delays, we understand how frustrating it is when expectations aren’t met, and we are reviewing our shipping process to prevent such occurrences. Additionally, stock communication should be clear and proactive, and we acknowledge that in your case, it fell short. Your feedback has been shared with our team to improve how we handle stock availability and notifications in the future.
We truly appreciate your patience and would love the opportunity to make this right. Please reach out to our customer support team, and we will do our best to assist you further.
Please can you email support@rxlive.co.uk and one of our team will get this sorted.
Kind regards,
RXLive Patient Support Team
Really happy with the service
I must say I wasn’t expecting this service to be any good but I’ve had my medication delivered on time for the past month or more, it’s always on time and I even have some left over which normally id have to wait so long for my next prescription but this service/company has been great. I’ve tried a couple different online pharmacies and RXLive are by far the best. Highly recommend
26 de março de 2025
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you so much for your kind words Mrs Khan as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Haven't been with this medication…
Haven't been with this medication delivery for very long, probably had 3 orders delivery in perfect carton packaging...Al done automatically for me...I was fed up being late putting my prescription in on time for my next month's intake...making me go 4-5 days with out my meds util GP signed it of for chemist to complete
Not just that, I am the one responsible for handing in my son and husbands prescription, which ment if I was 4-5 days behind on medication ,so we're they...
So I now have us all together on automatic repeat medication (family members)..
And as we are all entitled to non chargeable prescription/NHS, ther is no charge for dispensing OR delivery...fantastic RXLIVE PHARMACY :- I give you and your team ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Well done....😉
22 de março de 2025
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you so much for your kind words Mrs Mckerral as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Home delivery for your medication
I now have my medication delivered by RX live and Thomas is very helpful and gets back to you if you have any problems And will sort things out if possible I would recommend this company if you are unable to go out and get your medication One less thing to worry about
13 de março de 2025
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you so much for your kind words Mrs Manchester as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
“Absolutely impressed with the dossette…
“Absolutely impressed with the dossette services provided by this pharmacy!
The dossette trays are meticulously organized and clearly labeled, making it so much easier to manage my daily medications. The staff took the time to explain the process and ensured that everything was tailored to my schedule. This service has truly reduced my stress and improved my medication adherence. I highly recommend it to anyone looking for a reliable and convenient solution for their medication management.”
10 de março de 2025
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you so much for your kind words Mr Anwar as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Great service
Fantastic repeat prescription service. Very professional and done in timely manner.
11 de março de 2025
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you so much for your kind words Magda as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Quick at delivering medicine
11 de março de 2025
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you so much for your kind words Lily as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
RXlive Pharmacy is a lifesaver
RXlive Pharmacy is a lifesaver! I no longer have to wait in long queues at the pharmacy. Their online
prescription service is smooth and hassle-free.
12 de fevereiro de 2025
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you so much for your kind words Kaleem as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Quick response and nice customer…
Quick response and nice customer service.
1 de março de 2025
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you so much for your kind words Mr Law as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
I have been Using Rxlive for months…
I have been Using Rxlive for months now, and there services has always been top-notch. Fast delivery, great communication and Friendly staff.
Thanks RxLive.
6 de março de 2025
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you so much for your kind words Mr Gujjar as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
I can’t say enough good things about…
I can’t say enough good things about this pharmacy! They consistently provide exceptional service and genuinely care about their customers’ well-being. Recently, I had an emergency situation and called them for help — they went above and beyond by delivering my medications the very next day. Their prompt response and dedication truly amazed me. It’s clear they take people’s health seriously, and their commitment to excellent care makes them stand out. Highly recommend this pharmacy to anyone seeking reliable and compassionate service!
8 de março de 2025
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you so much for your kind words Mr Ali as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
An excellent online pharmacy providing…
An excellent online pharmacy providing exceptional service with a personal touch and impressive efficiency.
11 de março de 2024
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you so much for your kind words Mr Patel as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Reliable , efficient and free delivery
RXLive Pharmacy has always been my top choice. Since I started using their service for my repeat prescriptions, they have managed everything perfectly. I receive my medication at home every month on time, and the best part is that they don’t charge anything for delivery.
I genuinely believe RXLive is the best online pharmacy I have used. Their efficiency and reliability have made the whole process stress-free. After my great experience, I have even shifted my entire family to RXLive, and they have also been receiving the same excellent service. Highly recommended!
11 de março de 2025
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you so much for your kind words Mr Asad as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Great experience
Great experience, in the case I run short of medication they answer promptly and very quickly. They always make sure I get what I need to keep going with my medication without interruption.
I am so thankful, this is the first time I have such a helpful careful team at RXLive pharmacy.
Many thanks to all of you.
10 de março de 2025
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you so much for your kind words Mrs Delley as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Gone exceptionally DOWNHILL
Used them for over a year, they used to be great but gone down hill!
Recently when THEY didn’t communicate properly they then tried to make me think it was my fault, but in fact they didn’t read the messages properly. Made me think medication was on the way when it wasn’t. Leaving me 3 days without a drug I carry a warning card for as I can’t stop taking it. Suddenly I was getting rude responses which makes me think they have changed staff. Medication for a disease I didn’t ask for, is not a luxury, it’s a necessity for me unfortunately. I would rather not be a customer for any pharmacy at all, but that’s what we are.
Maybe now I should mention the time they sent me a full box of someone else’s medication? Complete with that persons date of birth and address etc.
Whoever the new staff are, they need sacking.
8 de março de 2025
Avaliação não solicitada
Resposta da RXLive Pharmacy
We're truly sorry to hear about your recent experience and understand how frustrating and concerning this must have been for you. Ensuring clear communication, timely medication deliveries, and patient safety are our top priorities, and we sincerely regret that we did not meet these standards in your case.
We take these matters very seriously, especially regarding prescription errors and customer service issues. If you're willing, we’d like to investigate this further to ensure it doesn’t happen again. Please reach out to our team at support@rxlive.co.uk so we can look into this as a priority.
We reached out to you via in-app live chat to resolve this issue and want to assure you that we are actively taking steps to train our new staff as we continue to grow. As a valued long-term patient, it truly saddens us that you feel this way. Your feedback is incredibly important to us, and we are committed to learning and improving. Our manager has already emailed you to address this matter promptly, and we sincerely hope you’ll give us the opportunity to make things right. You should never feel this way, and we deeply appreciate the trust you’ve placed in us over the years.
Your feedback is invaluable, and we appreciate you bringing this to our attention. We’re committed to making improvements and would like the opportunity to make things right.
Kind regards, RXLive Customer Support team
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