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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

This was my second time ordering from Ryde and both times the products and customer service have been exceptional. Larnia goes above and beyond. 10/10 thank you so much!

Avaliado com 5 de um total de 5 estrelas

Fantastic product - bought a couple of shoot samples/misthreads for an absolutely bargain price…. I’m a garment tech & I can’t find anything wrong with them. Recommended & showed mine to a friend who... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Unfortunately the coat was the wrong size for me but if it hadn't been too small I'd've paid double. The quality is amazing and the design is modern without being something that will go out of fas... Ver mais

Avaliado com 5 de um total de 5 estrelas

What a lovely bunch of people, bought a “doesn’t cost the earth” robe and was incredibly pleased with the customer service even when I wasn’t a big ticket customer. Was so impressed I bought another... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de equipamentos e roupas para atividades ao ar livre
  2. Esportes Radicais
  3. Loja de Roupas
  4. Loja de Acessórios para Montaria
  5. Loja de artigos para esportes ao ar livre
  6. Clube de natação

Escrito pela empresa

Ryde create sustainable outdoor clothing that is kind to people and the planet. From change robes to organic hoodies, we design gender neutral products for everyone and everywhere. Female founded and inclusive, we’ve found our place somewhere in between the extraordinary and every day adventure. From peak to pub, beach to bar - we’re less about personal bests and six pacs and more about slow living, good views and a brew. Shifting the focus from doing less harm to doing more good, we believe big change starts small - from product to environment to people.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

192 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(192)

14 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Better than great

First off the delivery was early which is amazing these days, and a very pleasant surprise. The piece of kit itself it well built with due clever thoughts. There's a pocket for everything, it has a feel of quality and hard wearing. Really chuffed to bits, thanks Ryde, look out for more orders to come.

31 de outubro de 2024
Avaliado com 5 de um total de 5 estrelas

Awesome business

The customer service with Ryde is absolutely the best I have ever received, hands down. From start to finish, these guys are extremely passionate and proud of their products, they definitely should be and it 110% shows on their part. Ryde not only have brilliant products and clothing but absolute first class customer service like no other.

Would I recommend this product, absolutely. You'll not be disappointed at all.

Well done from a happy, dry and warm customer 👍

8 de outubro de 2024
logotipo da Ryde

Resposta da Ryde

This meant so much to us, thank you so, so much for taking the time to leave this review. Very happy you are happy!

Avaliado com 3 de um total de 5 estrelas

Im so impressed with your customer…

Im so impressed with your customer service, delt with my issue straight away and i was well looked after me.

23 de setembro de 2024
logotipo da Ryde

Resposta da Ryde

Hi Rebecca, thank you for the kind words. Customer service is everything to us - so super happy that came across. Without sounding too much like Tesco.. we're here to help 😀

Avaliado com 5 de um total de 5 estrelas

Exceptional

Every item I have purchased from Ryde, from sweatshirts to bags to their amazing change robe (my favorite) has been made with exceptional quality and has come with truly the best customer service I have ever experienced. Their care for their customers, mission and values come through in the products they make and carry over- it feels good to wear and use gear made by those doing good in the world.

2 de outubro de 2024
Avaliado com 5 de um total de 5 estrelas

Customer Service is second to none

Customer Service is second to none, from initial contact to delivery, fast, efficient and an absolute dream to deal with!

Products speak for themselves, high quality, long lasting, comfortable, wash and wear amazingly.

Sizing is well thought out and inclusive, across the whole range, the robes are perfect for dog walkers/equestrians and all other outdoorsy folk.

The puffa is literally like wearing a sleeping bag its so warm and cozy, perfect for winter walks on the beach!!

The only brand I wear now for outdoor clothing, they do exactly what it says on the tin! Waterproof, Windproof, Lightweight, Functional, Comfortable and a reasonable price!

6 de setembro de 2024
logotipo da Ryde

Resposta da Ryde

Hi Dawn, thank you so much for the kind words! We really appreciate you taking the time to write this. So glad you're sorted for winter!

Avaliado com 5 de um total de 5 estrelas

what’s not to love?

Amazing product and service as usual.
I’d ordered the size S and received an email to say they’d sold out just as my order came in. But could offer the XS and there’s not much difference between the original S and the new XS. So chose the XS. Perfect fit.
The Ryde robe 2.0 has new features which are amazing. On the original I had to add zip pulls due to some hand mobility issues and toggles to the hood ties. This feedback to the Ryde team, was been taken on board during the 2.0 design process and added. (Amazing) Now has extra pockets and all are now fleece lined as well as the fold over cuffs. Love the peak on the hood. ESP as a glasses wearer. Love the clip on the side of the robe. Handy for a poo bag holder as a dog walker. Yet to have some serious rain to fully test it. But my original went through 2 very miserable winters and almost a full 9 months solid of torrential rain and kept me dry. So I have no doubt the 2.0 will do the same. The original is still going strong and has been robenapped by my daughter who is expecting her first baby in March. Plenty of room for a bump in there.

6 de setembro de 2024
logotipo da Ryde

Resposta da Ryde

Thank you so much Emma - appreciate it so, so much! Congratulations on the baby news - wishing you loads of love and happiness. A worthy cause for a robe nap!

Avaliado com 5 de um total de 5 estrelas

Will definitely buy again!

Larnia was really friendly, and super helpful. She accommodated my needs without me really even asking! She also helped me find the right size and got it reserved for me for when I was ready to pay. Then once I paid, I received it in a timely manner. Just wanted to say thank you again for your help!

11 de setembro de 2024
logotipo da Ryde

Resposta da Ryde

Thank you so much Charlie, we'll take these kind of rumours on the internet! 😂 Take care and keep in touch!

Avaliado com 5 de um total de 5 estrelas

Great robes

The company kept me fully informed and were extremely helpful and honest when they had Q.C.ed the merchandise and found faults before posting. They offered very fair options to resolve the issue. Would definitely recommend this company and will not hesitate to purchase from them in the future.

9 de setembro de 2024
logotipo da Ryde

Resposta da Ryde

Thank you so much Angela, really appreciate the time taken to leave this review and it makes such a big difference. Take care and stay in touch!

Avaliado com 5 de um total de 5 estrelas

Love my new Ryde coat

Love my new Ryde coat! Great customer service.

2 de setembro de 2024
logotipo da Ryde

Resposta da Ryde

Thank you so much Vicky, really appreciate it. Happy adventuring!

Avaliado com 5 de um total de 5 estrelas

Dry Robe 2.0….WOW! 💜

Wow…amazing product, dry robe 2.0 bought to use for walking the dogs & for the occasional post sea dip.

I wasn’t sure about what size to order, went with the medium (I’m 5ft 5, size 12-14) but when it arrived it was just too big. Customer service at Ryde is brilliant, I contacted to exchange robe for a S, unfortunately there were none left in stock but the lovely Hanna suggested I try the XS as there wasn’t much difference between the two. Sent it to me (along with a prepaid returns label) and they couldn’t have been more right - it fits perfectly (I fear even the S would have been too big).

I am so looking forward to wearing this robe/coat in the drizzly Scottish weather as it’s so practical - pockets where you need them, so cosy with the fleece lining and just the right amount of high vis to be seen but not lit up like a Christmas tree.

Fab fab fab and I love a small business as awesome as this one - I will so be a repeat customer - have already been eyeing up hoodies and hats! Go Ryde! XX

2 de setembro de 2024
logotipo da Ryde

Resposta da Ryde

Ahhh Suzi, this is so lovely to read. Thank you so, so much!

Avaliado com 5 de um total de 5 estrelas

Glad I found these guys!

New to Ryde but I spotted an advert for their Robe 2.0 and it hit all the boxes for the perfect winter coat I’ve been looking for!

Firstly, pockets, sooooo many pockets, it’s amazing. Fully Waterproof as well, it comes down past my knees too! Very roomy unisex sizing too which is ideal.

I never thought I’d find a coat that matches my requirements but they nailed it!

They kept us as informed as they could through pre-order which was great!

My only note would be, I’d have liked some ‘how best to care for me’ instructions cause I want my robe to life it’s best life. Like I’m not sure if it will need reproofing to keep water out etc… but besides that very minor thing. 10/10!

Thank you for all your hard work!

30 de agosto de 2024
Avaliação não solicitada
logotipo da Ryde

Resposta da Ryde

Thank you so much Elise, this was lovely feedback. We've dropped you an email in regards to the care instructions query, it's a super valid point and it's important we work on making sure it's as clear as possible. We now have updated our care instructions page, https://ryde.store/pages/robe-care-instructions with all information. Ryde Robes are built to last but as with anything, still need a bit of care from time to time! Thanks so much for taking the time to feedback!

Avaliado com 5 de um total de 5 estrelas

Robe is fab

Robe is fab, fits well and so good than bigger size was available. Really happy with it and can't wait for weather to start wearing it.

3 de setembro de 2024
logotipo da Ryde

Resposta da Ryde

Thank you so much! We think you wished a bit too hard for drizzly weather going from the weather forecast! 😂

Avaliado com 5 de um total de 5 estrelas

Fantastic worth the price

From start to finish service was fantastic the quality of the robe is so so good telling time if it’s worth the price will be when winter hits us very soon an I think it’ll be a winner especially as I live near the coast this is going to be my go too better than any of the expensive branded ones that don’t dry quickly

3 de setembro de 2024
logotipo da Ryde

Resposta da Ryde

Thank you so much Dean, really appreciate you taking the time to leave feedback. Happy exploring!

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