Safe Journey Car Seats Avaliações 

358
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I ordered the Britax Max safe pro 2. Unfortunately it wasn't dispatched in the time I expected. I sent a message on the WhatsApp number attached to the Facebook group. I received a response promptly,... Ver mais

Avaliado com 1 de um total de 5 estrelas

I tried to order a car seat. Website said next working day on most orders. Emailed after 3 days to ask an E.T.A, no response Emailed again after 5 days no response Phoned... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have had 2 brilliant customer service experiences with Sarah at safe journey car seats. We now have 2 of the avionaut star dusts. Always brilliant quick responses, speedy replies and next day delive... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent communication from start to finish with this business. I bought my chosen car seat which was delivered very quickly. A great price too, and cheaper than other retailers. The car seat ca... Ver mais

Detalhes da empresa

  1. Loja para Bebês

Escrito pela empresa

Extended rear facing specialists based in the Midlands. Supplying only the safest seats from Birth to 12 years.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

358 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 60% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(358)

34 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

Ordered through safe journey due to…

Ordered through safe journey due to quick delivery time, as they advertised it being next day. However, 16 days later and I was still chasing my order. They did then communicate with me, but it still took a good few days for my order to reach me.

14 de dezembro de 2023
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Resposta da Safe Journey Car Seats

Thank you for the review Jo.
Accessories aren’t next day nor are they stated they are on the website. Accessories are shipped via Post office/evri and take up to a week at busy periods like over Christmas when you ordered. We do not use our standard dpd next day delivery service for accessories.
Sorry we did not meet your expectations this time.

But maybe in future when shopping online with a small business do not presume next day delivery on smaller items 😊

Avaliado com 1 de um total de 5 estrelas

Ordered 4 weeks ago was informed item…

Ordered 4 weeks ago was informed item was in stock,still waiting only received delivery details when payment was paused.

10 de dezembro de 2023
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Resposta da Safe Journey Car Seats

Hello Margaret. Thank you for your review.
Your tethers were marked as delivered on 4th,
Your original set of tethers were lost in the post as this was communicated with you. Once we learnt that they hadn't made their way to you we sent our another set.
Pleas ego let us know if you haven't received them as we can look into this, there may be a problem, seems a this will be the second set we have posted.

I look forward to hearing from you.
Sarah

Avaliado com 5 de um total de 5 estrelas

Axkid minikid 2

Received my seat really quickly, received plenty of support both before and after I got my seat. Highly recommend!

5 de dezembro de 2023
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Resposta da Safe Journey Car Seats

Thank you Sophie 😊

Avaliado com 5 de um total de 5 estrelas

I couldn’t be any happier with our new…

I couldn’t be any happier with our new car seat for our little boy. Knowing he is the safest he can be and comfortable, puts my mind at so much peace.
From the moment I contacted safe journey car seats they couldn’t be any more helpful. They explained everything and talked us through the seat, fitting and they gave us so much knowledge.
Great service, great price and seat.
Thank you so much and I couldn’t recommend them enough.

25 de novembro de 2023
Avaliação não solicitada
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Resposta da Safe Journey Car Seats

Thank you so much Lucy 😊

Avaliado com 5 de um total de 5 estrelas

Amazing customer service 👏🏻

So helpful, couldn't do enough. I ordered a seat in the BF sale thinking it would come next day delivery. After a few days I messaged asking where it was and they said as they were on sale they didn't actually have the seats from the brand yet. I was offered an alternative colour which was in stock and it was delivered quickly after. Great customer service, thank you 😊

12 de novembro de 2023
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Resposta da Safe Journey Car Seats

Thank you Amy 😊

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service

Fantastic customer service. They go above and beyond to ensure customer satisfaction. Would highly recommend.

11 de outubro de 2023
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Resposta da Safe Journey Car Seats

Thank you Kerry 😊

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service

Fantastic customer service. I'm a repeat customer and would recommend Safe Journey Car Seats. They stock fantastic products and their knowledge is spot on. Thank you

13 de outubro de 2023
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Resposta da Safe Journey Car Seats

Thank you Michelle 😊

Avaliado com 3 de um total de 5 estrelas

Seat cover damaged

Seat took a little longer than I'd hoped to arrive, but I'm not on the mainland, so that's probably why. Once the order was dispatched, communication regarding delivery was good. However, the cover of the seat was damaged, has a cut/slice in it. I got in touch via email (which didn't work) then via Web chat. I was told they'd send a replacement cover but have heard nothing since that. Not ideal considering how expensive these seats are!

25 de outubro de 2023
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Resposta da Safe Journey Car Seats

Hello Tanya. We find this review rather unfair. You ordered a seat on 6th Oct which clearly stated due mid Oct. Your seat was dispatched on 22nd, granted a little longer than expected by 1 week or so, but emails were send regarding this extra slight delay. You didn’t chase up at any point during this time. So we suspect those emails were received?

The cover being damaged is of course, out of our control. We did, what we always do and flagged this for a replacement with our supplier. You contacted us on 28th Oct to make us aware of a cut in the cover and that’s been less than a week. Covers aren’t dispatched immediately. They come from the supplier, and this communication can take a little time.

Your seat is perfectly safe to use in the meantime, as we’ve discussed.

Things are of course sometimes out of our control. But we do what we can in the time we can.

Sorry we did not meet your expectations this time.

Sarah

Avaliado com 5 de um total de 5 estrelas

Expert advice and professional service

Expert advice and professional service. Really pleased with the car seat that was recommended. Have recommended company to friends looking to change their seats. Thank you for the excellent service

29 de setembro de 2023
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Resposta da Safe Journey Car Seats

Thank you Emma 😊

Avaliado com 1 de um total de 5 estrelas

Not worth it!

Bought a car seat from this company because it seemed to be cheaper than elsewhere, however had not received after some time and had to chase up the order status only to be told it would be another month. Many attempts to sell me other car seats when I asked to cancel and despite me making it clear I'd like a refund, they still didn't follow through with this saying they weren't sure if I was thinking about another seat they'd offered me.

10 de setembro de 2023
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Resposta da Safe Journey Car Seats

Hello Abby. Thank you’re very for your review. Most of our seats are available for next day delivery.
Delays with these seat were communicated throughout. All of our customers awaiting the seats in question coming in were informed several times about the change of dates. Sorry, but as we had mentioned this is out of our control, we cannot control stock deliveries from suppliers unfortunately.
We offered you a great deal on another seat of the same model to save you cancelling/waiting and to compensate for the delayed communications you hadn’t seemed to of received, we think this is an excellent way to show how much we care about our customers. We were simply awaiting your response to see how you wished to proceed. But once you had replied sometime after our communications we issued you the refund immediately. Sorry we did not meet your expectations on this occasion.

As you can see from all of our other reviews, we do pride ourselves in communicating and providing an excellent experience for all of our customers.

Kind regards
Sarah

Avaliado com 5 de um total de 5 estrelas

Brilliant

Brilliant. Took a while to come but i didnt pay for express delivery or anything. well worth the wait and money spent. Information on the site was great, great range of car seats and My son is now safely rear facing at 3.5 years old and will be for at least another couple of years.

7 de setembro de 2023
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Resposta da Safe Journey Car Seats

Thank you 😊

Avaliado com 5 de um total de 5 estrelas

5* review

I contacted Safe Journey Car Seats for advice on a rear facing seat for my daughter - 14months old. They were quick to respond and gave us recommendations on suitable seats. Once my Axkid Move arrived - I fitted it myself and sent photographs for a fit check. Within the hour - they had replied! A fantastic service and a great priced seat! Would highly recommend! 5*

24 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Exceptional Service

We ordered two BeSafe Twists. I discovered Sarah through facebook after being on a separate group where the company wanted us to purchase a carseat that didnt tick all of our boxes. Sarah was efficient in coming back and gave us a much cheaper and better standard of ADAC tested seat. I was amazed that she woould come to us and show us the correct way to fit and to ensure our daughter was comfortable too. Outstanding service and so much better than going to a shop! Thank you Sarah!

17 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great communication, friendly and professional.

We experienced great communication throughout and ended up with the exact product we wanted. Sarah was friendly and professional when we visited to have the Pixel Pro fitted and took the time to show us how everything worked and talk to us about baby even though it was a boiling hot day! We've also been asked to make sure we get in touch when our daughter arrives for a fit check which reassures me aftercare will be fantastic too. Really pleased!

9 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best car specialist about! You won't be sorry! I love my car seat.

Lovely first meeting. Very polite. Professional. Easy to get great advice. I highly recommend. Fitted in to car showed us how to do it. Best part was seeing her older child in the seat so I can imagine what my son will look like in it later on at that age. If you need advice on car seats speak to Sarah. She will show you what's best for your child's height and weight. I was set on avionaut sky 2.0 and I got that one love it. My son loves it sleeps so well in it on journeys even when awake he's happy.

26 de agosto de 2023
Avaliado com 1 de um total de 5 estrelas

Still waiting to receive seat

I have still mot received my carseat I did contact to ask where it was and said stock be in middle of Sept. Still waiting 22nd Sept and not had any word when to expect delivery.

24 de agosto de 2023
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Resposta da Safe Journey Car Seats

Hello there. I cannot see any information in order for us to verify. Could you let us know your order number so we can look into this for you.
Please do send us a message so we can discuss

Sarah

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