Simply Safe Car Seats Avaliações 

Unfortunately the businesses ETHOS is rather concerning, simply safe car seats shared private messages with external parties after specifically being requested not to, at the expense of myself and my families safety.
Really disappointing that this bussiness is showing a lack of trust and support for other women especially regarding a DV situation, as a customer I expected soo much more, which is why I chose to go with this bussiness over a larger corporate company.
I hope they learn from this.

I wish I had read reviews before purchasing my items. Gabi is very rude to customers. My order did not arrive in time, DPD claim the item has not been handed to them. No apology made, no polite email explaining. She was rude immediately when I asked for an update on my items. I highly recommend looking elsewhere. Awful business.

Really informative and relaxed, helped us choose the best car seat for us.

Poor experience with them. I order a car seat on the 23rd July, said it was in stock and would be delivered on the 5th Aug, waited no email after the first one and no confirmation. I spent three days chasing them, email and sent a message to mobile number, after the third email I was told it was out of stock and my money refund. Complete waste of time, just try UK baby centre much better.

Gabi is very knowledgeable about car seat safety. The order arrived earlier than expected. Also the after care support is very useful as the toddlers grow into the car seat.

I’ve bought two car seats from this company now and honestly wouldn’t go anywhere else! Their customer service is amazing — they’re always so helpful and friendly. The aftercare and fit checks give me total peace of mind knowing my babies are as safe as possible. It’s so nice to deal with a company that genuinely cares about safety and their customers!

Great advice given and super fast delivery. Really happy with my purchase and experience with simply safe car seats.

I don’t even know where to begin. Simply safe is the worst chosen name for her business. I purchased an avionaut pixel pro 2.0 from Gabi with the intention of buying a high end highly tested safe car seat. Within 3 weeks of purchase my seat broke. I messaged Gabi multiple times for a solution only to be ignored.

In the end I reached out to the manufacturer and my credit card company who helped me with a solution. I had to request a charge back and try to claim on my warranty hoping for one of these to work.

Once Gabi recieved notification of the charge back she became responsive in a vile, threatening and extremely unprofessional manner. I was called a thief, scammer and a liar. She threatened me with legal action.

As I had received a warranty car seat from the manufacturer I was happy to cancel the chargeback however because Gabi hadn’t responded in so long I was unable to do this. She needed to respond to the chargeback which she point blank refused to do and demanded I reordered the car seat from her website to get her money back. It was explained to her several times that this would not be happening as once she responded to the chargeback she would get the money back.

This only encouraged a further hurl of abuse.

In the end I had to tell Gabi that any further messages I received would be treated as harassment and the police would need to be informed.

Long story short, the chargeback was cancelled when she finally responded to her bank. Had Gabi responded to me when I sent her the first 5 messages and commented on her posts then this whole situation would never have happened and I would have been a happy customer. Her unprofessionalism and abusive behaviour is concerning.

I will never purchase a seat from this company again and I urge anyone looking to use Simply Safe Car Seats to find another retailer.

Super helpful! Gave a recommendation almost immediately after I posted on her facebook group and answered my questions as I was torn between a longer lasting or infant carrier.
Opted for infant carrier, there was some delay on the seat but that was completely DPD and Gabi was super helpful and tracked for us! Was then very helpful with fitting, really recommend
Thank you 🙏🏻

To start with I never received tracking information or updates about my order. Raised this issue with the retailer and was told to be patient. The seat arrived fine, but felt I was given a very limited amount of support and almost expected to just work it out myself as if I was the expert not them. main reason I bought from them in particular was for the added advice which I wasn’t aware was limited to one single query. Noticed an extreme lack of professionalism and general common decency from this retailer on the Facebook group. Frankly some behaviour was just plain rude. Eventually I was removed for liking a comment voicing some constructive criticism. A business who blocks existing and potential future customers over personal opinions is definitely one I won’t make the mistake of using again. Definitely avoid this retailer

I was recommended this website by a friend for a new car seat. I sent an email using the form on the website, giving my child's age, weight, height etc. I didnt receive a reply. After a week, I sent a polite chaser email as i thought maybe my email had been missed. Never heard anything back, so I bought it from someone else instead.

In response to Simply Safe's reply:

I'm quite shocked at this response to be honest. From any other business, I would expect an apology. Clearly I am in the wrong for expecting a response to two enquiry emails (which stated enquiries are responded to within 48 hours).

If Simply Safe are struggling to meet demand, perhaps they should not state that responses will be received within 48 hours / remove the option to contact via email / employ someone to help.

Lashing out at someone providing a genuine review of their experience is strange and very unprofessional.

Placed an order mid June which had an expected delivery date 4 days later. After a week with no delivery I emailed asking for an update. It's now July and I still have not received my order and cannot get into contact with anyone from this company.

Found a carseat for my friend so tagged her on facebook. Asked my friend if she seen it, and she didnt. I checked and we were both blocked from the favebook page. Like huh..? But reading all these 1 star reviews, im not surprised lol. Definitely saved me and my friend!

Product Didn’t arrive on time. No response to any of my emails. Took several weeks beyond due delivery date to arrive

Fast delivery, great customer service & very helpful when asking for advice.

UPDATE: Following my original review, the business owner Gabi contacted me directly through my personal Facebook Messenger account.
For clarity, I genuinely purchased a brand new car seat from this business. After posting my review, Trustpilot contacted me requesting verification and I provided my order number to them. Despite this, Gabi messaged me questioning whether I had ever purchased anything from her and asked for my order number.
The messages then became personal. I was called a "horrible cow" and told: "If you have a problem Grace you come and see me, you know where I am, my address is on Google. I'm here every day."
What concerned me most was that she then went through my personal Facebook profile, found a post I had shared about PMDD and suicide prevention, screenshot it, sent it to me and wrote: "Sharing shit like this means nothing when your a bully."
I find this completely unacceptable behaviour from a business owner towards a customer who has left a negative review. There are hundreds of reviews out there and posts all over different social media sites with the same of name calling, threats, harassment and bullying vile messages.
Prospective customers can make their own judgement, but I believe people should be aware of how many people are treated after leaving honest reviews of this business.

Not even 1 star she deserves. Absolute headcase you are gabi. Unfortunately I bought a car seat off her brand new, emailed months ago asking for help and nothing back. All these negative reviews are right. She is rude and nasty. I've never known a business like it. Considering we are the people who keep her in business, her attitude is beyond disgusting. Before ordering I gave her the benefit of the doubt even after being in the fb group and witnessing every single nasty comment she made to everyone. Today my friend tagged me in a post on the page as j needed a new car seat and before I got to see it I found I WAS BLOCKED FROM THE GROUP. Horrible, vile, nasty piece of work. I suggest you read these comments and seriously reconsider buying off her.

Excellent experience start to finish with Gabi. You can really tell she cares about the safety of the babies and kids and wants to help educate others. I messaged last week to say I was ordering the seat this morning and would I be able to collect due to going on holiday later this week. She responded within an hour this morning after I let her know I'd placed my order and within 4 hours we were at home with a new fab safely fitted seat for my 11 week old. Gabi fitted our new seat, explained all of its features and made sure my baby was comfortable and happy. I could not fault her customer service skills at all. She also supplied me out a mirror for the car. I wouldn't listen to the negative reviews, some people aren't open to learning and taking on board safety advice.

But overall a fab experience and would certainly put my money, trust and child's safety in Gabi's hands again!

Absolutely fantastic! Gabi has been amazing from start to finish. I had lots of questions and Gabi was very quick responding to my messages, very knowledgeable and extremely professional. I'm now going to save up for another car seat for my daughter as I'm so impressed with my son's. Thank you Gabi 😁.

I ordered a car seat that was delivered whilst I was out. It was thrown over my back gate and I was worried as to whether it would be okay to use or not. Upon inspection I noticed the polystyrene on the car seat had a slight thumb sized indent. I asked Gabi if it was okay to use still and she accused me of cracking the car seat. She was so rude and all I was asking was if there’s a small indent was it okay to use still. I was looking for reassurance but instead received passive aggressive messages from her, accusations and then she blocked me. I have never seen anything so unprofessional and now I’m left wondering whether the car seat if safe to use or not.

Update: I also have read receipts for the entire conversation and Gabi’s below response is not accurate in the slightest. I did not ask her to see if there was any damage after the car seat had been thrown over my fence. I asked if it was safe to use as the standard guidelines say even if your car seat has been involved in a small accident to replace regardless of whether there is visible damage or not. I wanted to know if it was safe to use. That’s all. Upon inspection I noticed a small indent. Again, I was merely asking if it was safe to use with a small indent yet Gabi didn’t answer this and kept throwing around accusations of me cracking the car seat. The car seat is not cracked and I have no idea why she kept mentioning the car seat being cracked. Her messages were very rude and hostile. I would never recommend buying from here.

I would give zero stars if I could, I do not recommend this business, avoid at all costs. Its such a shame because she was super helpful on Facebook which led me to her business.

I ordered a car seat, which might I add wasn’t cheap.
I hadn’t received any update on shipping and it was due to arrive yesterday or today, so I contacted through email and heard nothing back. I then rang the number on the website and did get through to her, to then be ignored. I tried to call many times but it wasn’t connecting.

She then cancelled my order and told me it was because I called her too many times in regard to the order. And that she had a lot on her plate and that she doesn’t need me constantly ringing.

She then proceeded in a very unprofessional manner to tell me I was rude and then rang me to pick an argument.

I wish I had read reviews before making a purchase. Because it’s quite clear she is unable to withhold the pressures of running what I believe to be a very important business, one aimed at parents whom also have a lot on their plate!

Hopefully you can take the negatives (which seem to be a fair few on your reviews) and reflect on how you handle customers.

Terrible, terrible customer service, I’m actually gobsmacked.

Edit: As you can see from the delightful business ladies response, an excuse of psychosis doesn’t warrant the way you speak to or treat customers so appallingly! This isn’t a one off. You shouldn’t be in business and absolutely I told you to F off, likes to give but can’t take it. Embarrassing. Get yourself some help lady

Second edit: Purchased the car seat I wanted from little peas who not only have been super helpful and polite but also give you 10% off. Highly recommend littlepeas.co.uk! Sod this mare and her child like temper tantrums.