It’s really important that the packages are on sent on same day delivery . It took 2days for DPD to finally deliver the meat . The Ice packs had completely defrosted . The packaging was soggy , the... Ver mais
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Veja o que dizem as avaliações
Saffron Alley has been our go-to provider for getting premium halal meat. The quality of their steaks, especially their wagyu, is to die for I also want to highlight that we faced a slight issue wi... Ver mais
Ordered the steak 'fine dining box' and wanted it delivered a day earlier than i selected on the website and they were very kind and arranged an earlier delivery, this saving me from much domestic gri... Ver mais
Ordered for the first time! Beautiful corn fed chicken and chicken breast in time for Eid. Great service, safely and hygienically packaged, fresh and great Communication throughout the ordering and d... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Our ethos is built upon providing ethically reared meats for you and your family. Our vast range of both traditional and modern butchery cuts is constantly growing helping you keep meal times special. All our foods are hormone and anti-biotic free. Free delivery over £40; farm fresh straight to your doorstep.
Informações de contato
Reading, Reino Unido
- info@saffronalley.com
- saffronalley.com
4,6
Excelente
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Year on Year Excellance!
Year on Year, the best family Turkey experience. Succulent and fresh turkey crown for a large family get together - The service and delivery was spot-on, well communicated and as expected. Highly recommended and Halal!
25 de dezembro de 2025
Avaliação não solicitada
Resposta da Saffron Alley
Dear Ilyas,
Year on year - that loyalty genuinely warms our hearts, thank you!
A succulent halal turkey crown for the family gathering is exactly what we love to be part of. Really glad the service and delivery were spot-on as always. We'll see you again next year - and hopefully before that too!
Kind Regards,
Team Saffron Alley 🧡
Oh my that turkey was good
The best Christmas turkey ever. Succulent, tasty, no dryness at all. Arrived in perfect condition on the day I wanted it and was obviously very fresh with zero odour (so very high quality). The whole family agree it was the best we’ve had and we’re now fighting over the left overs. Thank you 🙏😊
25 de dezembro de 2025
Avaliação não solicitada
Resposta da Saffron Alley
Dear Nem,
The whole family fighting over the leftovers - that's the best kind of review!
We're so glad the Christmas turkey was a hit this year. Succulent, fresh, zero odour - that's what we promise with every bird. It's a real honour to be part of your family's Christmas table. Thank you for the kind words and see you next year!
Kind Regards,
Team Saffron Alley 🧡
Despite the support lines closed
Despite the support lines closed, David really went over and beyond to help ensure I got my delivery the next day. Over the years these guys have never failed with their consistent quality of steak, and the service they offer!!
13 de novembro de 2025
Avaliação não solicitada
Resposta da Saffron Alley
Dear AbdalR,
Thank you so much - and thank you for your loyalty over the years!
David really does go the extra mile and it's moments like this that show why. Going above and beyond even when the lines were closed - that's the kind of dedication our team is built on. We'll make sure he sees this. See you on your next order!
Kind Regards,
Team Saffron Alley 🧡
Outstanding Customer Service!
Outstanding Customer Service!
I recently placed an order with Safron Alley, and while there was a small issue caused by the delivery company, the team at Safron Alley handled it exceptionally well. Christopher David personally assisted me and went above and beyond to resolve it promptly and made sure everything was sorted quickly and smoothly with great care. It’s rare to find such attentive customer support these days! His professionalism and kindness really stood out. The service from Safron Alley has been excellent from start to finish — highly recommended!
13 de outubro de 2025
Avaliação não solicitada
Resposta da Saffron Alley
Dear Melissa,
Thank you for such a kind and thoughtful review!
You're absolutely right - attentive customer service is something we take real pride in. We're sorry the delivery company let things slip, but really glad Christopher David was able to step in and sort everything out smoothly. He'll be pleased to know his efforts were appreciated. Thank you for recommending us!
Kind Regards,
Team Saffron Alley 🧡
Fantastic quality of meat
Fantastic quality of meat. Been using SaffronAlleys for years now always order for a good roasting joint for Xmas.
22 de novembro de 2025
Avaliação não solicitada
Resposta da Saffron Alley
Dear Mila,
Years of Christmas orders - thank you so much for the trust!
A good halal roasting joint for Xmas is something we really love to deliver - literally! We're glad the quality has kept you coming back year after year. We hope to keep making your Christmas dinners a bit more special!
Kind Regards,
Team Saffron Alley 🧡
Good quality meats
Decent products, will certainly order again!
12 de dezembro de 2025
Avaliação não solicitada
Resposta da Saffron Alley
Dear Shakil,
Thank you - and we're glad to hear you'll be back!
We'll keep the quality coming and look forward to your next order.
Kind Regards,
Team Saffron Alley 🧡
Good quality meat
This company have good standard of meat quality and good packaging, everything arrives fresh and well packed, the only thing I would prefer if the mince meat, the beef and lamb mince was less minced, it looks too purred after cooking a bit like a chicken liver pate.
But apart from that, I like this company no issues at all.
13 de dezembro de 2025
Avaliação não solicitada
Resposta da Saffron Alley
Dear Sara,
Thank you for the kind words and the honest feedback!
Really glad everything arrives fresh and well packed. Your point about the mince texture is noted - we'll pass that on to our production team as it's useful to know. We want every product to be just right and feedback like yours helps us improve. Thank you for recommending us to friends and family!
Kind Regards,
Team Saffron Alley 🧡
I love the quality of meat AH
I love the quality of meat AH. However in this occasion one of the packets were not sealed properly making the juices leak out.
Also I was quite disappointed with the way the chicken was cut. Being the daughter of a butcher I am very particular about how this should be done - it felt really rushed and was messy.
But I do recommend you to family and friends and think they would all have the same opinion.
6 de dezembro de 2025
Avaliação não solicitada
Resposta da Saffron Alley
Dear Farzana,
Thank you for the honest review and for continuing to recommend us to family and friends!
As the daughter of a butcher, your eye for quality cuts is sharp and we really appreciate the feedback. We're sorry to hear about the packaging seal and the chicken cutting - that's not the standard we want to deliver. We'll take this seriously and look into it. We hope the next order meets your high standards!
Kind Regards,
Team Saffron Alley 🧡
Order is not complete
Order is not complete, and bad quality
10 de dezembro de 2025
Avaliação não solicitada
Resposta da Saffron Alley
Hi W Bains,
Sorry to hear this. That’s not the experience we want anyone to have.
We’d like to look into this properly, but we’ll need a bit more information. Could you please share your order ID or the email address used to place the order?
You can also reach us directly at info@saffronalley.com
Or give us a call on 08081648998, and our team will help resolve this as quickly as possible.
We look forward to hearing from you and getting this sorted.
Kind Regards,
Team Saffron Alley
Resposta da Saffron Alley
Dear Mehdi,
Thank you for the kind review - quality, packaging and delivery, ticking all three boxes is exactly what we aim for!
See you on your next order.
Kind Regards,
Team Saffron Alley 🧡
Quality meat
Quality meat, excellent delivery service. Been ordering from saffron Alley for about 5 years now and the service and meat quality has never let me down
8 de dezembro de 2025
Avaliação não solicitada
Resposta da Saffron Alley
Dear Irfan,
Five years - thank you so much for the loyalty, it really means a lot!
We aim to deliver the same great quality every single time and it's great to know we've consistently hit that mark for you. We look forward to serving you for many more years!
Kind Regards,
Team Saffron Alley 🧡
Finally
Finally, people! I think they are real butchers!!! I got the chicken pieces with bone in and would you believe, at the end of cooking a curry ... .there were no splintered bones!!! Not going anywhere else.
28 de novembro de 2025
Avaliação não solicitada
Resposta da Saffron Alley
Dear Shiba,
This made us smile - we'll take REAL butchers every day of the week!
No splintered bones is something we take very seriously - proper butchery makes all the difference, especially in a curry. We're absolutely delighted you won't be going anywhere else! See you on your next order.
Kind Regards,
Team Saffron Alley 🧡
Tender lamb leg
I ordered and made diced lamb leg. What can I say on slow cooking it got into tender tasty curry with potato. My family enjoyed alot. Now they can guess its from Saffron Alley. I appreciate their service and hard work. Many thanks
11 de dezembro de 2025
Avaliação não solicitada
Resposta da Saffron Alley
Dear Mrs Massood,
What a lovely review - slow cooked diced lamb leg turning into a tender, tasty curry sounds absolutely wonderful!
We're so happy the family enjoyed it and that they can now recognise the quality of Saffron Alley. That's one of the best compliments we could receive. Thank you so much for your kind words!
Kind Regards,
Team Saffron Alley 🧡
Very easy to order
Very easy to order, great communication and updates. Delivery was on time, straightforward and fuss-free. No EVRI parcels frisbeed in the direction of the house! All products were well packed and well presented. We are looking forward to enjoying the Palestinian dates and the Palestinian olive oil over the Christmas period. I’ve also gifted a bottle to my Mum as part of her Christmas hamper. I only hope that the Palestinian Farmers really benefit from my purchase and what % they receive would be a helpful marketing tool.
29 de novembro de 2025
Avaliação não solicitada
Resposta da Saffron Alley
Dear Monnia,
Thank you for such a thoughtful and detailed review!
We're really glad the ordering was smooth and the delivery was fuss-free - no frisbee parcels from us! We hope you and your Mum thoroughly enjoy the Palestinian dates and olive oil over the festive period. Supporting Palestinian farmers is something close to our hearts and your purchase genuinely does make a difference. Thank you for the kind gift idea too!
Kind Regards,
Team Saffron Alley 🧡
Overall good but I had to go to another…
Overall good but I had to go to another road to pick up my order. Called DHL to find out but no one picked up. They sent me a photograph during work of a different address I had to go several streets to find which number 6 they delivered to after my shift finished. The overall delivery was sitting outside for 3 hours. Luckily no one stole the delivery.
2 de dezembro de 2025
Avaliação não solicitada
Resposta da Saffron Alley
Hi Ishtiaq,
Thank you for sharing this. We’re really sorry about the delivery experience; having to track down a parcel at a different address and finding it left outside is understandably frustrating.
Once an order is dispatched, the delivery is handled by the courier, but that doesn’t make this acceptable. We’ll be raising this feedback with DHL so this can be avoided going forward.
We’re glad the order was still there when you arrived, and we appreciate you taking the time to let us know. If you’d like us to look into this delivery in more detail, please feel free to reach out to us at info@saffronalley.com with your order ID.
Kind Regards,
Team Saffron Alley
Placed an order with Saffron Alley & my…
Placed an order with Saffron Alley & my parcel was left out by DPD in the rain & at the wrong address.
The customer service advisors (Especially Sumbul) was the most polite & helpful person ever.
They instantly rectified the issue & went above & beyond.
Can’t wait to place more orders with them.
Excellent products & amazing service, Allhumdulillah.
10 de dezembro de 2025
Avaliação não solicitada
Resposta da Saffron Alley
Dear Diyanah,
Alhumdulillah - thank you for such a kind review!
We're really sorry about what happened with DPD - that's not acceptable at all. But we're so glad Sumbul was able to step in, rectify things straight away and go above and beyond for you. She'll be really happy to hear your kind words. We can't wait for your next order too!
Kind Regards,
Team Saffron Alley 🧡
Always Fresh
There is a wide variety of halal meats from which to choose and all are of high quality. All are delivered in a timely fashion on the day of one's choice and are fresh and delicious. I wouldn't purchase meat from any other provider. Thank you.
Angela Sturman
1 de dezembro de 2025
Avaliação não solicitada
Resposta da Saffron Alley
Dear Angela,
Thank you so much for your wonderful 5-star review! We're thrilled that you appreciate the wide variety of our halal meats and our commitment to delivering fresh, high-quality products on your chosen day. Your kind words about our service and quality mean so much to us.
We take great pride in maintaining the highest standards and ensuring that every customer has an excellent experience with Saffron Alley. It's wonderful to know that you would trust us as your exclusive halal meat provider.
We look forward to continuing to serve you with the same excellence and dedication.
Kind regards
Team Saffron Alley🧡
outstanding customer service
Saffron Alley realy care about thier customers,
there was a problem with my order,
and the way they helped me with it is outstanding,
will definitely use them again,
keep up the good work,
cheers
Amin
30 de novembro de 2025
Avaliação não solicitada
Resposta da Saffron Alley
Dear Amin,
Thank you for taking the time to share your experience with your steak box. We sincerely apologise that the rump and fillet steaks did not meet the quality standards you expect from us; this is not the experience we want any Saffron Alley customer to have.
We have reached out to you privately to understand the details of what went wrong and to offer a full resolution.
Your feedback is invaluable as we continuously work to improve our quality control and product consistency. We are investigating this matter thoroughly with our facility team to ensure it doesn't happen again.
Thank you for giving us the opportunity to make this right.
Best regards,
Team Saffron Alley🧡
My complaint was discussed by the company and they understood where they have gone wrong. I am happy with the outcome and definitely buy from Saffron Alley again
My experience with you was horrible, the picture you displayed was not beef feet and it was the picture l saw was what l ordered.
I am an African, if the picture you displayed was beef feet, l would have had a choice if it was what l wanted. Anyway like l said remove me from your list. I don’t want any communication with you
6 de dezembro de 2025
Avaliação não solicitada
Resposta da Saffron Alley
Dear Mrs Olumuyiwa,
We are truly sorry for the disappointing and misleading experience you had with us.
We have contacted you directly to take full responsibility. We are also investigating our product listings to prevent this from happening to other customers.
With sincere apologies,
Team Saffron Alley🧡
Would order again but some improvement's needed
Beef mince fantastic. Lamb mince very nice. Chicken drumsticks and breast good quality. However, all was not as fresh as I thought it would come- would have appreciated a bit more on the use by date. I didn’t have space to freeze everything so was pressured to cook it all within a few days which wasn’t helpful for an online order- it should last at least 5 days in the fridge? You have to order in bulk because it’s online so should have more time. Unfortunately I had to throw out the diced lamb and the chicken liver- they didn’t last until the stated use by date and smelt off when I tried to cook them a day before the use by date. Also chicken liver was packed messy- leaking juices because bag wasn’t sealed properly. Wasn’t impressed with that because we’re paying a bit more than the local butchers for these standards. I would order again but hope you can rectify these things.
5 de dezembro de 2025
Avaliação não solicitada
Resposta da Saffron Alley
Dear Azi,
Thank you for sharing this detailed feedback. We’re glad you enjoyed some of the items, but the points you’ve raised about freshness and packaging are not the standard we aim for. We want to look into this properly and make things right.
Please share your order ID and your contact details, or reach out to us directly at [info@saffronalley.com] or 0808 164 8998. Our team will investigate this and assist you right away.
Kind Regards,
Team Saffron Alley🧡
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