It’s really important that the packages are on sent on same day delivery . It took 2days for DPD to finally deliver the meat . The Ice packs had completely defrosted . The packaging was soggy , the... Ver mais
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Veja o que dizem as avaliações
Saffron Alley has been our go-to provider for getting premium halal meat. The quality of their steaks, especially their wagyu, is to die for I also want to highlight that we faced a slight issue wi... Ver mais
Ordered the steak 'fine dining box' and wanted it delivered a day earlier than i selected on the website and they were very kind and arranged an earlier delivery, this saving me from much domestic gri... Ver mais
Ordered for the first time! Beautiful corn fed chicken and chicken breast in time for Eid. Great service, safely and hygienically packaged, fresh and great Communication throughout the ordering and d... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Our ethos is built upon providing ethically reared meats for you and your family. Our vast range of both traditional and modern butchery cuts is constantly growing helping you keep meal times special. All our foods are hormone and anti-biotic free. Free delivery over £40; farm fresh straight to your doorstep.
Informações de contato
Reading, Reino Unido
- info@saffronalley.com
- saffronalley.com
4,6
Excelente
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great packing
Great packing. Great produce. Will definitely order again
9 de janeiro de 2026
Avaliação não solicitada
Resposta da Saffron Alley
Dear Shireen,
Short, sweet and exactly what we love to hear - thank you!
We're glad both the packing and produce impressed you. We'll see you on your next order and hope it's just as good.
Kind Regards,
Team Saffron Alley 🧡
Good clockwork service
Good clockwork service, great quality meat, tastes good and super delicatessen products
1 de janeiro de 2026
Avaliação não solicitada
Resposta da Saffron Alley
Dear Ruby,
Clockwork service - we'll take that! Thank you for such a lovely review.
Really glad you're enjoying the quality and taste of our products. We work hard to make sure every order is reliable and delicious. See you again soon!
Kind Regards,
Team Saffron Alley 🧡
So happy with meat order was fed up of…
So happy with meat order was fed up of supermarket meat , definitely taste the difference and no water in meat to “ pump it “ 11/10 amazing meat
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Saffron Alley
Dear Lois,
11/10 - we love that rating! Thank you so much!
You're so right - the difference between proper butcher-quality meat and supermarket meat is massive. No added water, no fillers, just good honest halal meat. Really glad you can taste that difference.
Looking forward to your next order!
Kind Regards,
Team Saffron Alley 🧡
Great product
Great product, always fresh and tastes amazing!
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Saffron Alley
Dear Abdul-Malik,
Always fresh and tastes amazing - that's the standard we set for every single order, so thank you for noticing!
We really appreciate your continued support. See you on the next one!
Kind Regards,
Team Saffron Alley 🧡
Always fresh
Always fresh, always clean, always great quality and punctual delivery.
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Saffron Alley
Dear Sharika,
Always fresh, always clean, always great quality and punctual - that's the triple promise we stand by! Thank you for noticing and putting it so well.
Really appreciate your support and look forward to your next order!
Kind Regards,
Team Saffron Alley 🧡
Recommended
I have used this online butcher for a few years now. Good quality products at fair prices.
Customer service rep Christopher David is always quick to help.
Highly recommended
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Saffron Alley
Dear First Time Landlord,
A few years in - thank you so much for sticking with us, that really does mean a lot!
We're glad the quality and pricing work for you, and that Christopher David has been on hand to help whenever you've needed it. He's a real asset to our team.
Here's to many more orders together - highly appreciate the recommendation!
Kind Regards,
Team Saffron Alley 🧡
I had an excellent customer service…
I had an excellent customer service experience with Christopher David who assisted me with updating my order. Great service and great meat!
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Saffron Alley
Dear Rhys,
Thank you for this - great service AND great meat, that's the combination we always aim for!
Christopher David will be really pleased to read this. Glad the order update was handled well for you. We'll keep up the standard and hope to see you again soon!
Kind Regards,
Team Saffron Alley 🧡
Resposta da Saffron Alley
Dear Faz,
Simply amazing - and so is this review! Thank you.
Two words that say everything. We're glad the experience lived up to that. See you on your next order!
Kind Regards,
Team Saffron Alley 🧡
Updated review.
UPDATE: since leaving this review i had a helpful conversation with one of the team. He listened to my concerns, and offered solutions to my feedback regarding packaging. Thank you.
Time will tell if the quality of the chicken is as I came to expect from my initial order.
I will update my feedback in due course.
__________________________________________
Ive mainly ordered chicken from Saffron Alley about 3 times. The first time I was please, the meat was clean, didn't smell and seemed good quality. Delivery was in the morning. The meat was cold but not -2c as claimed on the website.
However, the most recent time my order was quite large, over 8kg. The meat came in a cardboard box that looked like it had been thrown around. There were only 2 ice gel packs that were completely defrosted so sadly some of the meat had to be thrown out. It was grey and smelt bad! Which makes me think the meat isn't as fresh as they claim?
The rest of the chicken was okay, but sadly a little smelly.
Customer service isn't great, as there is no email address that ic lould find to give my feedback. There was a number, but I'm not sure the person on the other end of line fully understood what I said.
Overall, I've not been overly impressed. The claims on the website sound reassuring. Other that my order at the beginning of November '25, I've not been too happy with what we've recieved. Its sad that standards have dropped..
23 de dezembro de 2025
Avaliação não solicitada
Resposta da Saffron Alley
Hi Saima,
Thank you for taking the time to share your feedback with us. I’m really sorry to hear about the issues you experienced with your recent order, and I appreciate you explaining everything in detail.
I’m glad we were able to speak with you over the phone and resolve this matter. Your concerns regarding packaging, temperature, and product quality have been taken seriously and shared internally so we can ensure improvements going forward.
We truly value your feedback, and if you need any further assistance or have questions in the future, please don’t hesitate to get in touch. We’ll be more than happy to help.
Kind regards,
Team Saffron Alley
Very sufficient
First time I ordered from Saffron Alley and hasn’t been disappointed.
1 de janeiro de 2026
Avaliação não solicitada
Resposta da Saffron Alley
Dear Amin,
Welcome to Saffron Alley - so glad your first order didn't disappoint!
That's exactly the experience we want every new customer to have. We hope to see you back for many more orders!
Kind Regards,
Team Saffron Alley 🧡
Can do much better
Pros
Access to grass fed meat, easy ordering and delivery. Has some good cuts. Customer service emails are relatively efficient.
Cons
There have been several issues with the meat from this store.
1. Leg mince with excessively high fat content
2. Lamb shoulder with neck pieces in the bag and too many bones
3. Badly butchered qurbani meat
4. Smelly chicken meat
5. Irregular cuts
6. Extremely unhealthy additives
7. Chicken with bruised bones
Despite informing them of the issues it is appearing they have unethical standards. Do not buy any of their processed or minced products.
Read the labels carefully.
17 de janeiro de 2026
Avaliação não solicitada
Resposta da Saffron Alley
Hi F.R Ahmed,
Thank you for bringing this to our attention. I’m sorry to hear about your experience and understand why this would be concerning.
At the moment, we’re unable to locate your order, as we don’t have the relevant details yet. To help us review this properly and assist you further, could you please share your order number with us?
If it’s easier, you’re also very welcome to call us on 08081648998 or email us at info@saffronalley.com directly, and our team will be happy to discuss this with you and work towards a resolution.
We genuinely want to look into this and support you, and your details will help us do that as quickly as possible.
Kind regards,
Team Saffron Alley
Turkey - Free range and grass-fed
Ordered the grass-fed free range Turkey. Although it came a day late (courier fault) the turkey was absolutely delicious. I have never had such a juicy tender chicken. I did brine the turkey which probably helped too. It was a bit pricey but well worth it for odd occasions.
24 de dezembro de 2025
Avaliação não solicitada
Resposta da Saffron Alley
Dear Ibrahim,
Thank you for such an honest and detailed review - we really appreciate it!
We're sorry the courier was a day late, that's frustrating and we understand. But we're really glad the turkey itself was absolutely worth it - juicy, tender and delicious is exactly what we aim for. Those grass-fed free-range birds are a cut above and it sounds like yours did not disappoint!
Hope to serve you again on your next special occasion.
Kind Regards,
Team Saffron Alley 🧡
Reasonably okay
I have been regularly ordering because of the quality meat. However I think the cuts need to be better. The size of boti is often large.
1 de janeiro de 2026
Avaliação não solicitada
Resposta da Saffron Alley
Dear Saima,
Thank you for ordering regularly and for the honest feedback!
We're glad the meat quality keeps you coming back. Your point about the boti cut size is really helpful - we'll pass that on to our butchery team. Feedback like yours is exactly how we improve. Hope the next order is even better!
Kind Regards,
Team Saffron Alley 🧡
The Best!
The choice of food is large and essentially the animals are farmed halal and not just slaughtered halal.
I think the minimum order for delivery is very reasonable and the honestly the quality of meet is outstanding.
So far I have tried a variety of Chicken, beef and lamb options inc chicken livers
The customer service is 5*
So happy for such a business to exist as I often feel conflicted about the source is the meat and farming practices.
Could not recommend highly enough!
9 de janeiro de 2026
Avaliação não solicitada
Resposta da Saffron Alley
Dear BoxingTunes,
Thank you for this - what a review!
You've put it perfectly - farmed halal, not just slaughtered halal. That distinction really matters to us and it's great to see customers who understand and appreciate the difference. We're proud to offer a range that supports both ethical farming and halal standards. Really glad you're happy with the variety and the quality!
Looking forward to your next order.
Kind Regards,
Team Saffron Alley 🧡
Customer service is 1st class
Customer service is 1st class, Christopher David was professional, understanding of the situation and sorted it out swiftly, much appreciated. I will be placing another order shortly. Everything I’ve ordered has always been top quality, it’s so great to find a top quality supplier
5 de janeiro de 2026
Avaliação não solicitada
Resposta da Saffron Alley
Dear Domenica,
Thank you - 1st class is exactly the standard we hold ourselves to!
Christopher David will be really pleased to read this. We're glad he handled things swiftly and professionally for you. Really looking forward to your next order - we'll keep up that standard!
Kind Regards,
Team Saffron Alley 🧡
I was highly impressed by the customer…
I was highly impressed by the customer service provided to me by brother Nazeem. He efficiently dealt with my query and resolved in seconds. Communication was easy, order placing was fast. Place the order in just one click and enjoy Halal meat at your doorstep isn't its a blessing for all the Muslim community. Highly recommend.
15 de janeiro de 2026
Avaliação não solicitada
Resposta da Saffron Alley
Dear Huma,
JazakAllah Khair for such a lovely review!
Brother Nazeem will be delighted to know he made such an impression. And you've said it beautifully - halal meat at your doorstep really is a blessing for our community. That's exactly why Saffron Alley exists.
Thank you for the recommendation and we hope to keep serving you well!
Kind Regards,
Team Saffron Alley 🧡
Proactive customer service
UPDATE:
Saffron Alley got in touch with me and informed me of the changes that they're going to implement to alleviate some of the concerns I had listed in my original review. I really appreciate how they actually took in the feedback and are making real effort to improve; not exactly common nowadays! They did what they could to make things right and their customer service alone makes this an option to consider above other competitors. I look forward to trying them again, they have a great range of unique products that you'd be hard-pressed to find at your local halal butchers.
21 de novembro de 2025
Avaliação não solicitada
Resposta da Saffron Alley
Hi Farah,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience didn’t meet expectations, both with the service and the products received.
We’ve reached out to you personally to discuss this further and to better understand the concerns raised. Your feedback is important to us, and we’d really appreciate the opportunity to address this directly and see how we can make things right.
Thank you again for bringing this to our attention. We look forward to connecting with you.
Kind regards,
Team Saffron Alley
First time shopping with this company…
First time shopping with this company all ready dissapointed as i get a call saying missed collection kind of speak and now delivery be bit later as in day later so now having to try and get day off work and yet went by the good reviews
7 de janeiro de 2026
Avaliação não solicitada
Resposta da Saffron Alley
Hi Adrian,
We’re really sorry to hear about the inconvenience you’ve faced with your order. To help us resolve this quickly, could you please share your order ID or the email address used for the purchase?
Alternatively, you can contact us directly at info@Saffronalley.com or 08081648998, and our team will assist you promptly.
We truly appreciate your patience and understanding.
Kind Regards
Team Saffron Alley
This was my first order from Saffron…
This was my first order from Saffron alley. I ordered 4 ribeye steaks, 2kg chicken wings, 1kg beef mince, 1kg lamb mince and 2kg of chicken breast. Everything came in freezer ready packaging that kept well.
First the steaks. Flavour was absolutely delicious. Slightly thicker than I like so had to cut it in half. One didn't smell great (bit eggy) so got thrown away.
Chicken wings were the best wings ive ever had. Very fresh and no bleeding under the skin or broken wings, only query is one bag was double joint one one flats & drums. I don't know why but would like the option to choose.. Will definitely purchase those again.
Lamb mince I just didn't like, overground and smelled terrible. Beef Mince was very nice but again over ground. So I don't think ill buy the mince again.
I haven't used the chicken breast yet but they looked good.
19 de dezembro de 2025
Avaliação não solicitada
Resposta da Saffron Alley
Dear Cm,
Thank you for such a detailed and honest first-order review - this is so helpful!
Really glad the steaks were delicious and that the chicken wings were a standout - we'll pass that on to our team! We're sorry to hear about the one steak and the mince experience. Your feedback on the mince texture is genuinely useful and we'll look into it. We hope you enjoy the chicken breast and that your next order is a full 10/10. Thanks for giving us a fair and thorough review!
Kind Regards,
Team Saffron Alley 🧡
Safe to consume?
So am used to shop from Saffron Alley,
But this time I wasn't very impressed by my delivery and am questioning if is even safe to consume what I ordered
So today I received some beef fat and found some cycst and when trying to cut it in cubes I have found yellow colour inside the fat so is this safe?
And one pc of ribs I have ordered was gray looking so very not impressed about this .
3 de janeiro de 2026
Avaliação não solicitada
Resposta da Saffron Alley
Hi Kawthar,
Thank you for your continued support, and we’re really sorry to hear you were left worried about whether the order is safe to consume. We understand how concerning this is, especially when something looks different to what you expected.
On the points you mentioned: colour variation in beef fat can sometimes happen naturally (fat can range from white to cream/yellow depending on factors like diet and the cut), and some pieces can also have small glands/knots that are normally trimmed during prep. That said, if you’ve found anything that looks unusual (such as cyst-like spots) or if there’s any off smell/slimy texture, we’d always advise not consuming it and letting us investigate urgently.
For the ribs looking grey: some meats can appear darker/greyer due to normal oxidation and how they’ve been vacuum packed, but it should not smell unpleasant or feel sticky. If you’re unsure, please don’t eat it; our team will review it with priority.
Please could you send us your order number or the email address used to place the order (you can message us privately).
Once we have these details, we’ll investigate with our quality team and come back to you with the appropriate resolution. You can also contact us directly via our Contact Us page.
Kind regards,
Team Saffron Alley
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