Sage and Paije 

I bought 3 dresses and all 3 of them were of poor quality and didn't fit right. Nothing like the photos they have posted on their site! False advertising in my opinion. I bought the Styling Melody Lace Midi Dress - Cornflower, Look Into The Sun Mini Dress - Navy, and My Luck Mini Dress - Navy. The Look Into The Sun mini dress was so short it didn't even cover my behind and I'm only 5'4". The lace dress was disproportionate and was huge around the hips. The My luck dress, the flowers were hanging off the dress and the fabric was cheap. I bought these dresses with no knowledge of their return policy because who looks at that anyhow, and so I returned the dresses as I was dissatisfied with my purchase. Little did I know they would refuse to give me a refund and only give a store credit instead. This company makes crap clothing and I should have listened to the reviews because they're all pretty consistent with the clothing being too small/short.

I bought a dress in 2 different sizes the sizing was very strange and the dress was poor quality
I was then refused a refund and offered store credit only which was not made clear at any point
Awful products and even worse customer service I will never buy here again
Seems like a scam

Update: Company commenting on Trust Pilot acting like they will fix situation when in email they refused to refund me. I also didn’t even bother returning the dress for store credit I just threw it to back of my closet because I wouldn’t want any other items from this company given the state of the dress. SCAM COMPANY.

Purchased a $90 dress ($100 inc shipping) and when I received the dress the zip was extremely dodgy, wouldn’t even unzip. The zip started splitting on the dress under the zipper where it should have been done up. I contacted customer service within an hour of the dress arriving with photos. They’re offering me store credit for a faulty item. Surely this is illegal? Will be reporting to consumer affairs and the ACCC like person below if this isn’t resolved in next two days. Not impressed whatsoever, fair enough store credit if the dress wasn’t in such bad condition. Terrible quality, don’t want anything from them now after this customer service experience. Will take down my review if customer service resolve this correctly.

Do not shop at Sage & Paige unless you want to be scammed and have your money stolen from you!

I purchased two of the same dress in two different sizes from this Boutique back in January and sent one back for a store credit (I accepted that they do not provide refunds). The dress was in it's original packaging, unopened, not worn or tried on, still had tags attached and free of perfume. I chased up my store credit for over a month with responses it was being actioned and I would receive it shortly. I then requested a full refund due to the amount of weeks waiting, them withholding my own money and the terrible customer service experience.

Only when I requested a refund mid March, they learnt how to respond to emails again and stated I had damaged the dress. They then requested $10.50 to send the damaged dress back to me. They have since been radio silent when enquiring how this dress could be damaged if they had already stated my store credit was ready to be processed and it was returned the same way I received it.

Sage & Paige have been reported to the ACCC

Dress was of horrible quality. Sequins fell off straight away upon trying on. A lot of the large sequins on the dress were cut in half and sharp.

They said they do not offer refunds for faulty items, which is against Australian Consumer Law. They weren't even able to replace the dress either, as it's sold out. Not that I want another dress of cheap/bad quality.

Ignored my emails for 2 weeks.

Have lodged a formal complaint with NSW Fair Trade.

Don't buy from here. Seems like other people have similar experiences as well.

Edit: I have already added my order number.

Buyer beware. I bought two dresses, they never arrived. The company takes no responsibility. I will be disputing the charges with my credit card. This has been a very frustrating process.

After purchasing two dresses in a size that I’d already purchased a dress in. Unfortunately these didn’t fit so I returned them at my cost and purchased them in the size above which was swimming off me, when I tried to communicate this with the customer service team it seemed nobody read one email after the other all offering advice that was absolutely useless. I sent my measurements in as asked and still nothing.
Would be great if they had a phone number so that people could actually speak to someone to be heard and get the problem solved. This was a three month process and in the end, I returned the dresses still none the wiser as to what size I should be buying. Once I’ve spent the gift voucher that I’ve now got totalling $300 I don’t think I’ll ever be purchasing from this site again.

Was not happy when I returned an item to pay for shipping plus losing $10 to put the item back on the shelf

The dress I brought was great quality and delivered super quickly. Website is super easy to navigate also.

The whole experience was easy and straight forward. Good product.

If I could give them 0 stars I would. Purchased 4 items, 2 dresses a t shirt and a bodysuit. All were terrible quality, cut fabric and fit all wrong. Items are made in China crap marketed as high end goods. No refund offered, just a store credit to get more of their rubbish. Stay far away from this company

Terrible customer service and false advertising of products on their website. I purchased a dress which was faulty, did not fit properly and was nothing like the advertised dress. Do not order from this store if you want quality products and customer service. Sage and Paige have ignored all of my emails regarding this and will not offer a refund for misleading and faulty products. Their business model is clearly to take customers money and ignore them when problems arise.

Item was not like the photos. Non stretchy fabric unlike description. Really dissapointing with no refunds only store credit. Have to pay for your own shipping again with new products with your own money ontop.

Everything I have bought from you Guys has been spot on. Quality of the dresses, sizing and delivery. Perfect!

Love the quality of the skirt. Exactly what I wanted. Prompt delivery.

Wouldn’t purchase from this company.
Wrong sizes, multiple damaged stock, no refund ONLY store credit.

I made a purchase, I had to exchange it. I received an email informing me that I would receive a refund in the store and so far I have not received the refund code.

I’m very happy with my purchase the sizing was spot on and beautiful fabric 👍

Will not be purchasing from this company sage and paige again . Unhappy

They would not let me return or refund the a $89.00 dress . Misleading discription

Received dress - very good service. Unfortunately, my granddaughter loved it but it wasn’t for her. 😢This was a few weeks ago and your company have accepted the return. What more can I say…thank you.