Sage and Paije 

I ordered a dress from Sage and Paige before reading the reviews. After reading the reviews and double checking their return policy, I decided to cancel my order. The cancellation was processed within a day and I received a full refund. I won’t order again because of the return policy, but I am impressed with the response time to my email and subsequent refund after cancellation.

Unclear refund policy resulting in me having store credit for a company that I never wish to use again.
Duties charges unclear when paying so when applying for a refund (for store credit!) you get less than what you thought.
Clothes are cheaply made.
Avoid at all costs.

Cheap rubbish, have to pay £11 to return which is fair enough but then to be told you only get a store credit so you have to get more cheap crap!

Rude, terrible service and absolutely terrible quality clothes!

Worst online ordering experience. Don’t order from this company. Dress 1 never came in and so out of desperation I reordered the exact same dress and paid $30 for express shipping (which took 8 days and I had to personally go pick up the dress from my local post office). The post office had both dresses so of course I sent on back to the warehouse on May 24th, it is almost a month later and the tracking hasn’t changed. It is not the customers fault that the carrier Sage and Paige decided to use is not able to perform a return. I’ve written over 10 emails and all of which they say sorry we can’t do anything until the package reaches their facility. When will USPS get it there? I have no clue and that is not on me as a customer. My job was to return it for a refund NOT a voucher to experience the new fact same thing all over again. Seriously worst company ever and cheap poor dresses. My dress I came apart the first night I wore it. Cheap, poor quality and horrible service. I’d give 0 stars.

WISH I had read these reviews sooner!!!! Purchased from the UK with expensive postage, wanted to return the item and they charge £11 to return! Thought I'd have to bite the bullet and pay to return, only to find that you only get store credit!!! THE most shocking policies I have ever come across, feels like an absolute scam!
Now looking to sell this item elsewhere as I do not want them to have another penny from me, ridiculous.
I really hope people are more sensible than me and check the reviews before purchasing!!!!

You are paying high price for the cheap quality items. And moreover they only give you credit note and not refund 😒
Why yoi charge so much for cheap quality materials!!! Don't waste your money and time on this website

Cheap quality at an expensive price! The sizes are also completely wrong and to make matters worse you can only exchange items and at a high cost to do so! Don't be drawn in by the professional website. Cheap poor made goods at a premium premium price! Feeling scammed instead of fabulous.

The quality is AWFUL. Seriously it feels cheaper than SHEIN quality, so scratchy and at 10x the price! The real kicker though, is that they do not offer any type of refund on returns. Only store credit. An absolute rip off, you should be ashamed of yourself Sage + Paige. Never again.

I ordered a bunch of dresses, hoping at least one would be the dress I keep. I like two and wish to keep two, the silver lining in all of this. However, the quality of the dresses does not match their price tag at all. I also now discover I will only get store credit for the £400 order I made! £50 of which I paid “duties” on? Then I have to pay £11 to post them back. They all came in separate bags, does this mean £11 each? Who knows…but shocking. Now I’m faced with the decision to post them back (which I can’t work out how to do as it is such a confusing process on the website) and hope I get my credits - which judging by some reviews, people don’t get - or keep a bunch of overpriced clothes that I don’t want.
The UK gov website states that companies should offer refunds within 14 days of receiving the goods and it is illegal not to mislead customers. I will be raising a complaint.

I am outraged.

DO NOT BUY FROM THIS COMPANY - shipping costs a fortune, items take a long time to come which wasn’t disclosed until after payment was made. Item isn’t right and they want an £11 charge to return the item for store credit only!!!! By the time this is over I will have spent almost £100 for a £50 dress and can only get store credit with extortionate delivery costs for the pleasure

Do not buy from this company. The dress we ordered for our daughter’s speech day is not suitable so we tried to return it to be told we have to ‘buy’ a returns label from them for £10 and no refund will be made, we’d receive ‘store credit’ for their site instead. This does not comply with UK law, look at UK govt accepting returns & giving refunds. Now looking to raise complaint.

I have no idea how this store is still in operation!!
I purchased multiple items for my first order and one of the sleeves on a dress were faulty, I contacted customer services to only receive a generic response and the offer of store credit.
Upon checking the ACCC website these are the laws regarding faulty items in Australia “Consumers are entitled to a solution of a repair, replacement or refund if a product or service they buy doesn't meet one of the basic rights. These basic rights are known as consumer guarantees. The solutions are collectively referred to as remedies.”
I was not offered a replacement only a store credit. Which I had to chase for 2months to receive!!!
These items are cheap and clearly imported then sold at prices well above their value.
Google the company and the owners and you’ll soon understand why . . .

WARNING!!!

DO NOT PURCHASE FROM THIS COMPANY.

Unless you are absolutely sure.

I purchased almost $300 worth of clothing. The measurements and quality were so badly out and looked like bali clothes.

SO EVEN WORSE SO.... THEN.... I sen ALL ITEMS BACK with TAGD ATTACHED and I recieve an email advising that I now have to pay for the items apparently without tags to be sent back to me and they will only credit the other items.
I attached ALL TAGS and also sent them back the next day express.

I spent almost $300 and this is how I have been rewarded as a customer...

The customer service is terrible

The clothing is NOT what it looks like online and is absolutely terrible quality.

Do not waste your money trust me!

Feel free to message me so I can show you the photos of clothing I recieved and their response

So so bad.

This company is just a SCAM. They ripped me off my money - never received the products I ordered - no apology and awful customer service. Never said sorry for how long it has taken to look into missing items. Finally got in touch and said no refund available if items not arrived ( doubt they were ever going to arrive to be honest) and that I could either reorder or get store credit. There is absolutely no way I'd purchase from this company again. They are a complete joke, totally untrustworthy and scammers basically.

PLEASE BE WARNED THEIR CLOTHING IS CHEAP AND DOES NOT FIT LIKE THE MODEL AT ALL. I FEEL VERY STRONGLY THIS IS A SCAM. IF I COULD GIVE A ZERO STARS REVIEW I WOULD.

This is what I was told when I asked nicely multiple times and escalated to management to please have a one time courtesy refund. Please do not make the same mistake I did, I am out 600.00!

Dear Christina,

Thank you for reaching out to us again. I understand how important it is, especially during the holiday season, to manage expenses and gifts for loved ones. I truly wish there was more I could do to assist you in this matter.

While I empathize with your situation and the disappointment of the outfits not fitting, our policy does strictly allow for returns for store credit only. This policy is in place to maintain a consistent and fair approach for all our customers. I'm genuinely sorry that this policy does not align with your current needs.

We appreciate your understanding and we're here to support you in any way we can within our guidelines. If there's anything else we might assist you with or if you have any other questions, please let us know - we're here to help.

I have been asking for tracking info since 8th April as bought an outfit for a holiday. I purchased my item end of march. They keep emailing back they are looking into it however I doubt this highly as it’s only simple tracking information. I have requested refund as I do not believe I will receive the item. This requested has not been actioned. All in all they don’t actually help and support just say looking into it. Awful customer service and still no product or refund

Do not buy anything from these dishonest creeps. My 13 year old daughter ordered a dress and paid for "express" shipping so she could receive it before we left on a trip. It did not arrive on time. Upon complaining to Sage & Paige and asking for a refund of the expedited shipping charges, I got stuck in some Artificial Intelligence robot conversation with its "returns" email address - you cannot interact with a real human being. Anyway, the website charges extra for "express" shipping, which it says will arrive in 3 - 6 business days. What they don't tell you (and I only found out through email) is that the start the clock only when they have "dispatched" (their word) the package. Here is the kicker - they can "dispatch" it any time they want! In their emails to me, the canned auto response, they admitted "we AIM to dispatch all orders . . .". To me, if you're charging extra for "express" shipping, you have to do more than "AIM" to dispatch it time for it to reach the customer in the promised time - you have to either disclose that fact on the website or ACTUALLY (not just "aim") to dispatch the package so it will timely reach the customer. When it comes to charging for "express" shipping - its a total scam.

If I could provide a 0. I would. would not recommend purchasing from Sage and Paige. My experience with their return process was extremely disappointing. Despite the dress I received being in a condition warranting a refund as sequins were falling and the zip clearly demonstrated BROKEN, they only offered a voucher because they claimed there was no issue with the dress. However, my own recording clearly contradicts this assertion. This led to a prolonged exchange of emails before they finally provided a return label. Upon refunding, they deducted $22 from the voucher, citing that I had already paid for shipping. This outcome is particularly frustrating as not only did I incur shipping costs for the item's delivery, but they also deducted it from my refund. In contrast, other retailers I've dealt with have provided seamless return processes without any additional charges. Therefore, if you wish to avoid such frustrations and desire dresses of decent quality, I strongly advise seeking alternatives, as Sage and Paige's customer service may leave you dissatisfied.

I ordered two rather expensive dresses from them and both had severe quality control issues. A sequin dress that doesn't zip / spills sequins everywhere and a red dress with at least a dozen loose unraveling threads. I had to email them 3 times to get a response, they take several days between each response and are refusing a refund for return. Zero apology or accountability, nor willingness to right their wrong - just generic response and store credit. Would never order from this company again and will be sure to let others know.