Very efficient and friendly service. Ordered one day, ready to pick up from the store next day. Friendly lady checked I was happy with the denominations in the pack ready to pick up, and gave me som... Ver mais
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Veja o que dizem as avaliações
The lady on the travel money desk was very polite and efficient. The whole process was very speedy as I had pre-ordered and after checking my id and payment card, the cash was ready prepared. The on... Ver mais
Very straight forward to check rates and book online ,quick processing time. Fortunately there is a collection point very convenient for me to get to. Staff was friendly and able to provide me with m... Ver mais
Sainsburys offered a better exchange rate than the post office. Also, I was able to select my preferred date for collection. The staff offered buy back guarantee and guidance. Just one thing to be min... Ver mais
Detalhes da empresa
Sobre Sainsbury's Travel money
Escrito pela empresa
Planning a trip? We’re here to help you get great value holiday money, quickly and easily.
At Sainsbury’s Travel money, you can buy from over 50 foreign currencies online or at one of our 220+ instore bureaux. You’ll enjoy competitive exchange rates, 0% commission, and convenient ways to get your currency — including Click & Collect, secure home delivery, or our easy to use travel money card.
If you're a Nectar member, you’ll get even better rates through Nectar Prices, helping you stretch your budget a little further.
In July 2025, Sainsbury’s Bank announced the sale of its travel money business to Fexco Group, a global leader in foreign exchange, marking the start of a new long term strategic partnership. Don’t worry – Services continue under the Sainsbury’s brand, and from day one, you’ll still get the same reliable, easy and trusted service you expect from Sainsbury’s Travel money, instore and online now backed by Fexco’s FX expertise, innovation and scale.
Wherever you're going, we’re here to help you start your trip with confidence.
✈️💷Informações de contato
15 Galena Road, W6 0LT, London, Reino Unido
- 0330 022 4577
- customerservices@sainsburystravelmoney.co.uk
- sainsburystravelmoney.co.uk
4,6
Excelente
8 mil avaliações
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Resposta da Sainsbury's Travel money
Hi,
We're delighted to hear that you found the process simple and that our colleagues were friendly. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Easy to order online
Easy to order online. Received a message telling me it was ready and collected from the store I chose. No pro with anything and also was the best rate!
31 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Liz,
We're delighted to hear that your online ordering experience was easy and that collecting from your chosen store was seamless. We're also pleased you found our rates competitive.
Thank you,
Sainsbury's Travel money Customer team
Very easy process
Very easy process, even for a Luddite like me! Took advantage of the exchange rate sale which gave me a few extra euros. The friendly member of staff at the kiosk asked me where I’m going which added to my holiday vibe.
25 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Pat,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Resposta da Sainsbury's Travel money
Hi Dee,
We're delighted to hear that your experience was quick and easy, and that your currency arrived so promptly. Thank you for your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Not so easy collection
Easy to order online but on collection the lady at the counter made me very nervous as when counting the money, she said oh I am €50 short in the pile, oh I add one then when counting the rest, said oh that to much , had to get her to check the amount X2, I had pre order the money and was adviced it was read for collection, but obvious not checked correctly
31 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Teresa,
Thank you for your feedback. We're sorry to hear that your collection experience left you feeling concerned. To help ensure accuracy, our colleagues always count the currency out in front of customers so any discrepancies can be identified and corrected there and then, and so customers can be confident they are happy with their order before leaving. We're sorry this process caused uncertainty in your case, and we appreciate you taking the time to share your experience with us.
Thank you
Sainsbury's Travel money Customer team
the money exchange staff was very helpful i know you…
the staff was very helpful i know you guys must value her as a great member to the team
24 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Wayne,
We're delighted to hear that our colleague was very helpful. We truly value all our team members and appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Travel Bureau
The customer service man in the bureau was very friendly and efficient.
31 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Geraldine,
We're delighted to hear that you found our colleague very friendly and efficient. We truly appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
The whole experience was simple from order to collection
The money was easy to order for collection on a day of my choosing. The money was ready on collection and the young man counted out the money to confirm I had the right amount. It was in varying denominations which will make life easier on holiday.
24 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Jan,
We're delighted to hear that ordering your travel money was easy and convenient, and that the collection process was smooth. We're especially pleased that the varying denominations will be helpful for your holiday.
Thank you,
Sainsbury's Travel money Customer team
Resposta da Sainsbury's Travel money
Hi,
We're delighted to hear that you found our online service easy to use and that our colleagues were polite and friendly. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Easy money 👌🏻
Easy to order online, emails updated me at each stage. Staff member at pickup was helpful and friendly.
All good 👍🏻
31 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Alan,
We're delighted to hear that ordering online was easy for you and that you received updates at each stage. We're also pleased that our colleague was helpful and friendly.
Thank you,
Sainsbury's Travel money Customer team
Resposta da Sainsbury's Travel money
Hi Quentin,
We're delighted to hear you had such a positive experience with our friendly and efficient team member. Thank you for your kind feedback; we truly appreciate it.
Thank you,
Sainsbury's Travel money Customer team
As usual your representative was very…
As usual your representative was very upbeat and interested in our travel plans. The money had been ordered online and was ready on production of the id
31 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Mark,
We're so pleased to hear that our colleague was upbeat and interested in your travel plans, and that your online order was ready for collection. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Lady was really helpful when we went…
Lady was really helpful when we went for our travel money always use you
24 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Suzanne,
We're delighted to hear that our colleague was very helpful when you collected your travel money. We appreciate your continued loyalty and positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Good simple service with excellent…
Good simple service with excellent staff service
26 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi,
We're so pleased to hear you experienced excellent service from our colleagues. Thank you for your kind words and positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Resposta da Sainsbury's Travel money
Hi Andrea,
We're delighted to hear you experienced very quick service and found our team helpful. We appreciate your positive feedback and hope to assist you again in the future.
Thank you,
Sainsbury's Travel money Customer team
Excellent service…
This was the first time ever using a travel bureau and the lady that assisted me was very knowledgeable and helpful.
31 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Kerrie,
We're delighted to hear that this was a positive first experience using a travel bureau and that our colleague was very knowledgeable and helpful.
Thank you,
Sainsbury's Travel money Customer team
Resposta da Sainsbury's Travel money
Hi Elizabeth,
We're delighted to hear you found our services to be a great choice with excellent value, and that our team was very friendly. Thank you for your positive feedback; we truly appreciate it.
Thank you,
Sainsbury's Travel money Customer team
Advisor was very knowledgeable and it…
Advisor was very knowledgeable and it was extremely easy to exchange my euros
24 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Barbara,
We're delighted to hear that our advisor was knowledgeable and that exchanging your euros was extremely easy. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Easy online ordering process
Easy online ordering process
Adequate information updates
Efficient in-store collection
31 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Rodney,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
It would have been 5 stars but you…
It would have been 5 stars but you stupid decision to chrage25p for n envelope to hold the currency. These used to be free.
31 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Richard,
Thank you for your feedback. We're pleased you were happy with the service overall, but we understand your frustration about the 25p wallet charge. The charge is part of a nationwide initiative to help reduce our paper usage. It covers the cost of the wallet, with 40% going to Just One Tree, a registered Community Interest Company.
We appreciate your comments and will make sure we communicate this more clearly to customers in future.
Thank you,
Sainsbury's Travel money Customer team
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