Saint and Sofia Avaliações 19.927

O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The Chelsea trousers I ordered were to replace some I’d had for a number of years. I reordered because I was impressed with the quality of my first pair Unfortunately the material of my new ones doe... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I've been looking for a pair of comfortable spring summer trousers in a natural fabric, and Saint and Sofia popped up on my Facebook feed with some organic cotton trousers, more than I would normally... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The clothes are great and I particularly love that the trousers come in long lengths (and have decent gems so can be let down further if needed). Delivery was fast, I was well informed and the return... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Pretty dress; flattering shape and beautiful colouring, true to size. The price I consider borderline on the basis the bottom hem isn't double folded, so you get loose threads. Straightforward custo... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Roupas
  2. Loja de Acessórios de Moda
  3. Design de Moda
  4. Loja de moda feminina

Escrito pela empresa

Saint and Sofia creates fashion and accessories that are fair and sustainable. We design all of our styles in our London studios and make them by hand in family owned factories in Europe. Each month we introduce a considered edit of new, on trend styles. We have a team of over 50 people serving 700,000 customers from dedicated fulfilment centres in the UK, USA and Europe. We’ve been featured in Stylist, Harpers Bazaar, Vogue, The Times, Daily Mail, the Financial Times and others. We have partnerships to support the work of The Prince's Trust, The Natural History Museum, Central St. Martins and Trees for Cities.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

20 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 96% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Gorgeous skirt

Easy to order and quick delivery. I was a bit unsure about spending this much on a skirt but it is gorgeous and flattering!

10 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Flattering & slimming fit trousers

Flattering, slimming fit and really comfortable with pockets but still smart. A brilliant pair of trousers I'll get plenty of wear from.

9 de abril de 2026
Avaliação não solicitada
logotipo da Saint and Sofia

Resposta de Saint and Sofia

Hello Mrs V Simpson,

Thank you for your kind feedback on your recent order with us.

We are so happy to hear you found the trousers to be flattering, slimming and comfortable, this is so lovely to hear.

Have a nice day.

Rosie
Saint & Sofia Customer Care

Avaliado com 5 de um total de 5 estrelas

A Very Happy Customer

This was my first order from Saint & Sofia and I am very happy with the two tops purchased. Good quality, fit well and look great. Thank you.

10 de abril de 2026
Avaliação não solicitada
logotipo da Saint and Sofia

Resposta de Saint and Sofia

Hello Patricia,

We truly appreciate you taking the time to provide your feedback on your first order with us.

We're so pleased to hear you are very happy with the two tops; we hope to welcome you back very soon.

Have a lovely day.

Rosie
Saint & Sofia Customer Care

Avaliado com 5 de um total de 5 estrelas

Great clothes, great fit

The clothes are great and I particularly love that the trousers come in long lengths (and have decent gems so can be let down further if needed). Delivery was fast, I was well informed and the returns process also really simple.
I do find I get a few too many emails now though

15 de abril de 2026
Avaliação não solicitada
logotipo da Saint and Sofia

Resposta de Saint and Sofia

Hi Charlotte

Thank you so much for your 5 star review.

We are so happy to hear that you received your order and you are enjoying it!

Please shop with us again soon.

Cheers,
Stacey

Avaliado com 1 de um total de 5 estrelas

Terrible company

Terrible company. I wasted so much time with them. First they lost my order, then I could not return the second order and once I returned it they said they can only give me credits to buy rather than get the refund because I did not meet 14 days return deadline which is not the case as I did return the item within 14 days. So many emails, so much time spent and the product is of poor quality as well. Just avoid them!

15 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very happy with my purchases

Very happy with my purchases. Delivery was fast and beautifully packaged. Would definitely recommend.

9 de abril de 2026
Avaliação não solicitada
logotipo da Saint and Sofia

Resposta de Saint and Sofia

Hi Christina

Thank you so much for leaving us a great review!

We truly appreciate you taking the time.

Cheers,
Stacey

Avaliado com 1 de um total de 5 estrelas

I bought the trousers for travelling…

I bought the trousers for travelling and have had the same problem with pilling … Ive only wore them once !!!
They’ve not been washed as I was overseas and didn’t wear them on the return leg .. It’s such a shame as they’re a perfect fit , very smart but for this amount of money I would’ve expected better quality
I won’t be buying again as I was sad to see the response to the other purchaser . She said she only wore them once too

10 de janeiro de 2026
Avaliação não solicitada
logotipo da Saint and Sofia

Resposta de Saint and Sofia

HI June

We are very sorry to hear this.

I don't see that you have contacted us in regards to this issue.

I have reached out to you via email today that we have on file.

We look forward to helping in any way we can.

Kind regards,
Stacey

Avaliado com 5 de um total de 5 estrelas

Perfection

Dispatched quickly.
Thoughtful packaging.
Shoes look as good as hoped.
Perfect !

11 de abril de 2026
Avaliação não solicitada
logotipo da Saint and Sofia

Resposta de Saint and Sofia

Hi Marie

Thank you for leaving us a great review!

We are so happy to hear about your experience.

Please shop with us again soon.

Cheers,
Stacey

Avaliado com 5 de um total de 5 estrelas

Easy to order quick to arrive

Easy to order quick to arrive

10 de abril de 2026
Avaliação não solicitada
logotipo da Saint and Sofia

Resposta de Saint and Sofia

Hi PB

Thank you for taking the time to leave us a review.

We truly appreciate it.

Kind regards,
Stacey

Avaliado com 5 de um total de 5 estrelas

Lovely clothing and prompt delivery.

Great style and flattering fit - I bought the Apartment Pant and they felt so light and comfortable I bought a second pair!

10 de abril de 2026
Avaliação não solicitada
logotipo da Saint and Sofia

Resposta de Saint and Sofia

Hello Miss J

Thank you for leaving us a 5 star review.

We are so happy to hear of your great experience with our Apartment Pant!

Enjoy,
Stacey

Avaliado com 5 de um total de 5 estrelas

Quality of fabric not the same

The Chelsea trousers I ordered were to replace some I’d had for a number of years. I reordered because I was impressed with the quality of my first pair
Unfortunately the material of my new ones does not seem as good as my previous pair, however I have decided to keep them so I will see how they are before I order anything else

10 de abril de 2026
Avaliação não solicitada
logotipo da Saint and Sofia

Resposta de Saint and Sofia

Hello

I am sorry to hear of your experience.

We of course would be happy to see if there is anything we can do - care@saintandsofia.com

Kind regards,
Stacey

Avaliado com 5 de um total de 5 estrelas

I love my Keller pants

I love my Keller pants, they are lovely to wear and look smart and very flattering.
I now have them in 3 colours.
Perfect for any occasion.

14 de abril de 2026
Avaliação não solicitada
logotipo da Saint and Sofia

Resposta de Saint and Sofia

Hi Tania

Thank you so much for leaving us a review.

We are happy to hear you are enjoying your Keller Pants.

Please shop with us again soon.

Cheers,
Stacey

Avaliado com 5 de um total de 5 estrelas

Cross body brown snake bag

Lovely quality bag, easy to order and quick delivery.

7 de abril de 2026
Avaliação não solicitada
logotipo da Saint and Sofia

Resposta de Saint and Sofia

Hello Ms. D'arcy

Thank you for your review.

We are happy to hear you had a great experience.

Enjoy,
Stacey

Avaliado com 5 de um total de 5 estrelas

Good quality product

Good quality product. Soft material. Prompt delivery.

9 de abril de 2026
Avaliação não solicitada
logotipo da Saint and Sofia

Resposta de Saint and Sofia

Hello and thank you so much for writing us a review.

We truly appreciate you taking the time.

Cheers,
Stacey

Avaliado com 5 de um total de 5 estrelas

Love my new trousers!

Love my new wide leg trousers! I bought the short length and it is perfect. They fit really well and look smart, as well as being very comfortable.

10 de abril de 2026
Avaliação não solicitada
logotipo da Saint and Sofia

Resposta de Saint and Sofia

Hello Jane

Thank you so much for the 5 star review.

We are happy to hear you are loving your trousers!

Please shop with us again soon.

Cheers,
Stacey

Avaliado com 5 de um total de 5 estrelas

Amazing comfort and fit

Amazing comfort and fit, excellent material and colour.

13 de abril de 2026
Avaliação não solicitada
logotipo da Saint and Sofia

Resposta de Saint and Sofia

Hi Ivona

Thank you so much for leaving us a review.

We do hope you enjoy your purchase.

Cheers,
Stacey

Avaliado com 5 de um total de 5 estrelas

I’ve never shopped with saint & sofia…

I’ve never shopped with saint & sofia before and I’m really quite pleased with them. I ordered a dressy t shirt and a bag - both lovely.

13 de abril de 2026
Avaliação não solicitada
logotipo da Saint and Sofia

Resposta de Saint and Sofia

Hi Julie

Thank you for taking the time to leave us a great review.

We hope you are enjoying your order!

Please shop with us again soon.

Cheers,
Stacey

Avaliado com 2 de um total de 5 estrelas

Very unhappy out of pocket customer

I have been waiting 3,items in the last month and am still waiting for a refund on any of them. I keep being offered credit to purchase other items but I want my refund! Never again I am currently owed £500+ totally unacceptable!

11 de abril de 2026
Avaliação não solicitada
logotipo da Saint and Sofia

Resposta de Saint and Sofia

Dear Jenni,
Thanks so much for your note. We are sorry to hear you have had a delay. I can see your refunds were processed yesterday. We hope to have a chance to serve you again soon.
With best wishes, The Saint and Sofia team

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