Sandles Car Supermarket Avaliações 106

Very poor communication from salesman. Always having to chase the salesman for updates. Always had excuses as to why he hadn’t returned emails or phone calls. No documents or acknowledgment of deposit were sent.
Happy to cancel our purchase as it didn’t suit him as he had that day off and wouldn’t pass the handover to a colleague. When I phoned to complain no directors or managers were available to discuss my complaint . Says it all really.

"I'd recommend Sandles Car Supermarket because the service received was second to none. Gina was knowledgeable, personable, and the whole purchase was smooth. We’ve bought many cars before, and this was by far the best car purchase experience we’ve ever had. We will be returning next time we need to purchase a car and wouldn’t hesitate to recommend them to family and friends. "

Gina treat me and my family so well as her aimable warm-hearted self, that I had lovely experience and a wonderful time. I left the interaction feeling great. And to top it off I also got a immaculate little car!
Thanks Gina and everyone for being so helpful and warm.

Excellent service. Car was in exactly the condition described and was beautifully presented.Gina was incredibly helpful and dealt with all queries quickly and effectively. Can’t recommend Sandles enough

Great chat on phone. In person very friendly. Explained that needed to get my husband to test size of vehicle due to height, too so paid deposit but didn't buy vehicle. When he didn't fit in the car, and we canceled the purchase they would not refund the deposit - offered as credit and we said we found something elsewhere, refused to refund

Having visited Sandles several times during April, my final visit was on Sat 1st May when I took a vehicle for a test drive and upon return raised some issues.
Ben explained that one of my concerns was something which Sandles would never address and of two others, both he and Richard undertook to investigate one each. I offered to leave a "good faith" holding deposit which was refused. Richard also took a landline phone number, to which an answerphone is permanently attached, to enable feedback to my queries even if the message was simply "please call Sandles when you are able". At 8.35 a.m. on Tue 11th May, I still await that call.
Is it that Sandles can't be bothered to respond to my questions, both of which, I believe, could be safety related or that they simply won't deal with customers who ask questions before making a purchase?