Santander Consumer UK plc Avaliações 286

Awful customer service. You can never talk to anyone, hold times are always over an hour and automatically cut you off at 5pm. No one wants to help and the online chat service is useless

Absolutely appalling service! Tried to get through on the phone for 3 hours today only to be met with the call center has closed! Wanted to pay my final settlement for my car early and couldn't make the payment online as the system is out of date and backward leaving me in a position where I could do anything!

Needed my settlement sorting before purchasing a new car and can seem to get hold of anyone to get anything sorted!

PATHETIC!

What a terrible experience dealing with this company is.
I needed to retrieve my property deeds and have a nominal 50p mortgage charge removed from them - inherited from an Abbey National mortgage Deedsafe scheme paid off in 1993.
Here is where the fun begins - for three days running I attempted to contact customer services (without success) for a total of 6 hours. By this time I had almost lost the will to live so I presented myself to the local branch, explained the situation and told them I wasn't moving until my problem was sorted. Two and a half hours later (after tying up one of their pokey glass cages, a Santander telephone and a bemused assistant we finally got through to customer services!!! She was able to put me in touch with the Abbey Nationl team who said they would sort things out in 7-10 days. I LIVE IN HOPE - but will NEVER use this company again.

Made to endure ridiculously long holding times whilst being forced to listen to the hideous, brain damage inducing, holding jingle on a loop. When you finally get through to a person, you can barely get your query out before they put you on hold again and back to the stupid jingle, hold and hold and hold, then get cut off without warning. Arrrgh!
What a pathetic service from one of the biggest banking brands in the world, a financial giant managing billions of customer £s. You cannot blame COVID, short staffed, heatwave or whatever excuse is convenient. Whoever is responsible for this utter joke of a service needs to be sacked. Where is the customer management and why isn't this a priority?! I'm fuming that I have to waste my valuable working time on this utter disgrace of a company. LOOK AT ALL THESE NEGATIVE REVIEWS! FOR GODS SAKE SORT IT OUT

Poor, poor, poor!!!!!! On hold for 2 hours and then cut off. If you are going to rob people at least give them good service.

Cannot get through to anyone on hold an hour and a half, no one responds on the chat and online forms dont work! terrible terrible customer service

If I could give these 0 I would, what an absolutely poor company. Missed a finance payment due to covid hitting and customers cancelling all my work. Tried to explain this to them and they couldn’t care less! Avoid

Very disorganised and incompetent company. Do not use this as your finance company. Stay very far away from them. They have negatively impacted my credit score wrongfully for 3 months in a row now. Staff don't have a clue what they're doing, and phone line wait times are abysmal. AVOID AVOID AVOID!!!! Find a different finance company for your car and do not use Santander Consumer Finance.

Using my time while on hold to leave a bad review, been on hold for 50mins at the moment.......and counting.

If you work 9-5 don’t ever expect to be able to contact them! Have a problem that can easily be solved by phoning them up? Well that’s just too bad.

Costing £3300 to take to court as they have refused for 3 years to honour the legislation in place to protect customers from shady sellers and the ombudsman is less than useless

They have ignored a legal notice served in November 2021 despite stopping sending threatening letters weekly which shows they have acknowledged the accusations against them

They have held false information on my credit profile for the entire time stopping me being able to secure loans both business and personal meaning I’ve had to use credit cards with 22% interest rates for purchases to grow my business in the mean time suffering a 17%+ loss due to the high interest compared to loans during a pandemic and economic crash

Tuppence to them life changing for me!

SCAMtander more like!

See you in court

The website is terrible and the 'self-service' options don't work...also, nobody answers the phone. Do not use this company.

Terrible customer service ..tried calling twice today first call was took 40 mins to answer then was promised they would send the finance agreement over by email. Nothings happened, called again waited 1 hour 40 on hold and then cut off. Then got hold of them online and customer service rep was just plain rude

If I could leave a 0 star I would. Wasted OVER 1 hour on hold for them to not even have staff competent to deal with my issue or suggest someone to help. USELESS. AVOID!!!!

3 hours waiting throughout the day, for them to hang up! livid.

On hold for over 45 minutes only to be cut off at 5pm as their offices close. I don't know why they bother putting customers in a queue if they aren't going to answer the call. If the company want staff to leave at closing then close the phone lines down earlier and don't have customers waiting in a queue to nowhere!

I contacted Santander Fraud team at 7.40am on Saturday morning as I saw what I thought was a 'strange' charge on mt debit card. They immediately put a hold on my card in case I had been compromised, ordered a new card (same pin - we agreed on this) and gave me a ref number. However later on I found the receipt and rang them again at 8.30, they could not stop my card being on hold but they reinstated the charge, they were fabulous and very patient. Obviously my mistake. Then they rang me to ensure that I knew what was going on. Brilliant service.

Well... so I did a deal with a car dealer via email, I was then informed the finance was sorted and to fill in the e document in readiness for collecting the vehicle. By santander and the dealer. I did this, then set off the next morning, while in contact with said dealer to collect the car. This is a 3 hour round trip at least. When I arrived I was told " The car isn't here, its somewhere else, and you can't see it ". It was bank holiday weekend, I had to come home and spend Sunday and Monday in bits worrying because I couldn't get hold of santander until the Tuesday. It was severe anxiety for two days as you can imagine. No car, and a huge loan. When I managed to contact santander on the Tuesday, I was told Basically they'd already given the dealer the money, I have no words to describe how I felt, I'd been tricked by santander and the dealer. Santander said they'd investigate as a matter of urgency and get straight back to me. That was over 3 weeks ago, and I've heard nothing. The car did materialise in the meantime, even though I wasn't happy with it, I was stuck with it and a £15000 loan. Lying cheating scum bags santander !

To make it worse, I have my bank accounts with them.

Scum bags

Never a problem and when there is just call customer service and they solve