I purchased your women's long rain jacket in size XL in 2024. I like the jacket and just ordered the exact jacket in XXL, so I would be able to wear it in winter over heavy sweaters. The jacket I re... Ver mais
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Veja o que dizem as avaliações
Easy ordering, fast shipping, and the product is above-what-I-expected! My first time shopping with SaphiRose, but it won't be the last!
Absolutely perfect fit for my son to use when he is a passenger on my cargo bike. The ample and long poncho drapes over the rear cargo cage (called “monkey bars” on my Yuba Boda Boda), thereby protect... Ver mais
I'm just a real person lookin' for a raincoat. This one didn't break the bank, came in cute colors, and had decent reviews. I'm skeptical of decent reviews these days because I worry that they are fak... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
SaphiRose is a brand that manufactures and distributes rain gear, raincoats, rain jackets, rain ponchos. SaphiRose explores outdoor fashion with both pragmatical and stylish design philosophy. Windproof and waterproof are the indispensable parts of our products as rain and wind are the basic elements of nature. We make simple and chic ponchos, coats, jackets. Enjoy the kisses of nature!
Informações de contato
14726 RAMONA AVE NUM E9, 91710, CHINO, Estados Unidos
- (541)-300-9496
- info@saphirose.com
- saphirose.com
4,3
Excelente
185 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 85% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I needed to replace an inexpensive rain…
I needed to replace an inexpensive rain poncho. The one I received from SaphiRose far exceeded expectations. The material is wonderful. Love the pockets and zipper. It is made like an expensive rain jacket folds down easily into the accompanying pouch. Ordering was easy. Shipping was quick.
30 de agosto de 2023
Perfect fit for child in cargo bike
Absolutely perfect fit for my son to use when he is a passenger on my cargo bike. The ample and long poncho drapes over the rear cargo cage (called “monkey bars” on my Yuba Boda Boda), thereby protecting his entire body from rain, including his lower leg/shoes remain dry. If you have a cargo bike with a child passenger who needs rain protection, look no further…amazing find!!!
3 de setembro de 2023
Timely delivery and appears to be a…
Timely delivery and appears to be a quality product
11 de setembro de 2023
True to the size and the color works
5 de setembro de 2023
Coat was the right size and just what I…
Coat was the right size and just what I wanted and it came in timely fashion.
5 de setembro de 2023
I received my order as described.
I received my order as described.
However, I paid extra $20 for express 2-3 day shipping.
The order arrived in that much time.
HOWEVER, the order did not ship for 3 days once I ordered and paid.
I was trying to get it to arrive prior to a tropical storm that was coming through and the order arrived the day after the storm went through due to taking 3 days to initially ship.
29 de agosto de 2023
Resposta da SaphiRose
Dear Christine,
Thank you for bringing this to our attention. We have thoroughly investigated your order and confirmed that it was shipped and delivered within the specified timeframe.
However, we apologize for the issue you raised regarding the processing time of your order. We take this matter seriously and will conduct further investigations to improve our order processing speed and efficiency.
As a token of our appreciation for your understanding, we would like to offer you a discount on your next purchase. Our customer service experts have already contacted you to make the necessary arrangements.
We value your feedback and strive to enhance your experience with us.
Love it!!!
Absolutely love my new rain poncho from SaphiRose! I tried it on and love the strings for your fingers so it stays on. Can’t wait to ride my horse in this! Perfect because it folds down and I can store in my saddle bag for those last minute monsoon storms. I think the hood is big enough my helmet will fit under it too!
31 de agosto de 2023
I haven't worn it yet.
I haven't worn it yet.
Going on a trip in October and I ordered it for that. It's beautiful!
26 de agosto de 2023
Resposta da SaphiRose
Dear Karen,
Thank you for taking the time to share your feedback! We hope it meets your expectations when you wear it on your journey! If you have any further questions or need assistance, please feel free to reach out to us. We're here to ensure your satisfaction.
Love the rain poncho it is very well…
Love the rain poncho it is very well made. I appreciate that delivery was swift.
25 de agosto de 2023
Really nice rain coats
21 de agosto de 2023
For being a company I’ve never heard…An amazing job !!!
For being a company I’ve never heard of. I was very impressed with the quickness of the item shipped to speediness of the shipping itself and the product you carry is less expensive than others that are well known sites. Thank you I may I wish you the best and I hope to order from you again amazing job.
20 de agosto de 2023
Color is perfect
Color is perfect. Size is great meaning it will be great even with warmer clothes on, or bulkier than usual. It will be perfect for my trip to Ireland!
8 de agosto de 2023
Product better than expected
Product better than expected ,versatile . Fast shipping !!
10 de agosto de 2023
The raincoat was too big and I emailed…
The raincoat was too big and I emailed them but have not received a reply
5 de agosto de 2023
Resposta da SaphiRose
Dear Linda,
We apologize for the inconvenience you've experienced with the oversized raincoat.
We want to assure you that we did respond to your email on the very same day you contacted us, which was August 9th. We kindly suggest checking your spam or junk folder as emails can occasionally get misclassified.
Additionally, we attempted to reach out to you via phone to address the matter more directly. Please keep an eye out for incoming calls, as we strive to address this matter promptly.
Once again, We apologize for any frustration this situation has caused and appreciate your patience as we work towards a resolution.
Superb product
28 de julho de 2023
Great jacket!
The website was very user friendly, and the deal I got on the jacket was great. Shipping was quick. When I tried it on I absolutely loved it. It fit perfectly and I am really thinking of buying another color.
30 de junho de 2023
Resposta da SaphiRose
Dear Customer
We appreciate your feedback regarding the fit of the item you purchased. We apologize for any disappointment this may have caused.
We strive to ensure customer satisfaction, and we are committed to resolving any issues you may encounter with your purchase. In this regard, we would like to inform you that we offer a free exchange service. If the item does not fit as expected, we would be more than happy to assist you with exchanging it for a different size or style that better suits your preferences.
Please reach out to our customer support team, and they will guide you through the process of exchanging the item. We want to ensure that you have a positive experience with our products, and we are here to assist you every step of the way.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding. If you have any further questions or concerns, please do not hesitate to contact us.
Material is good quality look forward…
Material is good quality look forward to using the suit on a September Canadian fishing trip
12 de junho de 2023
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