SASAIA Avaliações 

102
•
O TrustScore é 3 de um total de 5

3,1

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

sono stato truffato, prodotti di pessima qualità, ho provato a fare il reso di un paio di scarpe pagato €220, mi sono dovuto pagare la spedizione di reso che nemmeno è stata consegnata perché nessuno... Ver mais

Avaliado com 1 de um total de 5 estrelas

J'ai commandé une paire de chaussure sur ce site. Après plusieurs semaines sans nouvelles j'ai contacté le service client qui m'a assuré trouvé une solution rapidement. Je n'ai jamais eu de confirmati... Ver mais

Avaliado com 5 de um total de 5 estrelas

SASAIA is a gem! I wish I had read reviews before purchasing, but I'm pleasantly surprised by the quality of their shoes. Despite some negative feedback, my shoes arrived promptly and look fantastic.... Ver mais

Avaliado com 5 de um total de 5 estrelas

Just got my boots from SASAIA a week ago, and they're fantastic! While I didn't receive a confirmation email or tracking number right away, I used Apple Pay a hassle-free payment process. Even though... Ver mais

Detalhes da empresa

  1. Feira de Roupas

Escrito pela empresa

Shop at the official site of Sasaia. Discover the latest ready-to-wear, handbags, shoes and accessory collections, all inspired by the finesse of Italian style.


Informações de contato

3,1

Bom

O TrustScore é 3 de um total de 5

102 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

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3,1

Todas as avaliações

(102)

0 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Buyer beware

Do not waste your money on this company! Their products are not as advertised. They use original product images on their website to deceive customers, but the items they sell are fake. I ordered a pair of Lofer shoes, but what I received was not what I expected. When I tried to return it, they didn't provide a return label. Instead, they gave me an address in Italy to ship it to, and they said they will charge me $97 at the post office - almost half the cost of the shoes ($179.99)! To make matters worse, they ignored my emails when I tried to contact them about this issue. Buyer beware!

5 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I ordered trousers from Sasaia

I ordered trousers from Sasaia, and they fit well and look stylish. The process from browsing to receiving my order was smooth. Customer service answered all my questions patiently. I recommend Sasaia for quality men's fashion.

13 de junho de 2024
Avaliado com 5 de um total de 5 estrelas

Sasaia offers a great range of men's…

Sasaia offers a great range of men's clothing and shoes at good prices. I ordered a pair of boots, and they fit perfectly. The quality is top-notch, and customer service ensured timely delivery. Satisfied with my purchase.

1 de junho de 2024
Avaliado com 5 de um total de 5 estrelas

The website is user-friendly

The website is user-friendly, and I found what I was looking for quickly. The shirt I purchased is stylish and fits well. Shipping was faster than expected, and customer support was responsive.

13 de junho de 2024
Avaliado com 1 de um total de 5 estrelas

À FUIR …

Nous sommes le 14 juin 2024 et toujours aucune nouvelle de ma commande payée 210€ pour des boots tout début janvier. Silence assourdissant. C’est juste insupportable. A FUIR DEFiNITIVEMENT

10 de janeiro de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Scammed company, but satisfied with my order

It is a scam company attempting to look like an important Italian firm. I have bought (Order #S1555 ) a pairs of shoes and quickly realized it was a scam after seeing the same pair of shoes on another legitimate italian website 3 times more the price showed on Sasaia website. It Is a great clone and I have updated my review from 1 to 3 stars, anyway.

12 de junho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

CHINESE COMPANY! REPLICA SHOES

Is the first time ever to write a review in over 12 years of online shopping.
This company is almost a scam , is misleading the costumer that is an Italian brand from an Italian designer whose name with a single google search doesn’t exist.
I ordered 2 pair of shoes with discount the total came 275€.
With so much money you expect something premium. When they arrive (after 32 days!!!!) the first pair inside the shoe at the sole has the PRADA logo. So you understand it’s a brand from HONG KONG (saw that on package information) with replica cheap chinese items.
Very disappointed, i feel i got robbed.

2 de maio de 2024
Avaliação não solicitada
logotipo da SASAIA

Resposta da SASAIA

Thank you for sharing your feedback with us, and we sincerely apologize for the dissatisfaction you have experienced regarding the quality of the shoes. We understand your concerns and are committed to addressing them.

We strive to maintain high standards for all our products, and we regret that this was not reflected in your order. To ensure global coverage, our logistical points vary, which can sometimes affect the delivery time and product details based on availability.

Please reach out to us directly at info@sasaiaclo.com with your order number and any relevant details so we can address your concerns and find a suitable resolution. Your satisfaction is important to us, and we appreciate your understanding.

Best regards,
The Sasaia Team

Avaliado com 1 de um total de 5 estrelas

I’ve been waiting for a refund more…

I’ve been waiting for a refund more than 3 months at this point. Dear customer service told me I will get a refund in 5-10 business days for more then 5 times at this point. It’s just stupid. And they also asking for you to pay the return shipping.

2 de maio de 2024
Avaliação não solicitada
logotipo da SASAIA

Resposta da SASAIA

Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience you have faced. We understand how frustrating this situation must be, and we are committed to resolving it promptly.

Please contact us directly at info@sasaiaclo.com with your order number and any relevant details. We will prioritize your case and ensure that your refund is processed as soon as possible. We appreciate your patience and understanding as we work to make this right.

Best regards,
The Sasaia Team

Avaliado com 5 de um total de 5 estrelas

I couldn't be happier with my…

I couldn't be happier with my experience shopping with Sasaia. The customer service team was friendly and helpful, and the shoes I received were of exceptional quality. I appreciated the attention to detail and prompt delivery. I'll definitely be recommending Sasaia to friends and family!

19 de abril de 2024
Avaliado com 5 de um total de 5 estrelas

Sasaia's shoes are simply outstanding

Sasaia's shoes are simply outstanding! Not only are they incredibly comfortable to wear, but they also look fantastic. The customer service team was a pleasure to deal with, responding promptly to all my inquiries and ensuring that I had a positive shopping experience. I highly recommend Sasaia to anyone in search of high-quality footwear!

11 de março de 2024
Avaliado com 5 de um total de 5 estrelas

Sasaia's customer service team went…

Sasaia's customer service team went above and beyond to assist me with my purchase. They were attentive, responsive, and genuinely committed to ensuring my satisfaction. The shoes I received were of exceptional quality and arrived promptly. I couldn't be happier with my experience!

4 de março de 2024
Avaliado com 5 de um total de 5 estrelas

The quality of Sasaia's shoes is…

The quality of Sasaia's shoes is unmatched! I was amazed by how comfortable and stylish they are. The customer service team was also incredibly helpful throughout the entire process, ensuring that I had a positive shopping experience from start to finish.

25 de março de 2024
Avaliado com 1 de um total de 5 estrelas

Its a total rip off!

As I have to give at least one star. I ordered a boot, which didnt match the details on the website at all. It looked totally different. Asking to give me a refund they told me I cant get any refund and can not send it back. Telling them it is a reclamation, luckily I was allowed to send it back on my own costs (20€). After sending the boots back, seeing the boots have been delivered I wrote the them several emails asking for my refund. They told me again and again and again that I will receive me the refund soon. I was really patient. Nothing ever happened. Its now a process of 4 months. I dont have the boots, neither the money. I have on top paid more as I needed to cover for sending the boots back. I never got an answer after my last e-mail being really dissapointed. I would not recommend to buy anything in the shop.

8 de abril de 2024
Avaliação não solicitada
logotipo da SASAIA

Resposta da SASAIA

Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience you have faced. We understand how frustrating this situation must be, and we are committed to resolving it promptly.

Please contact us directly at info@sasaiaclo.com with your order number and any relevant details. We will prioritize your case and ensure that your refund is processed as soon as possible. We appreciate your patience and understanding as we work to make this right.

Best regards,
The Sasaia Team

Avaliado com 1 de um total de 5 estrelas

9 months later still no refund

Returned the item immediately and 3 months later and after dozens of emails, some ignored some replied with: "I apologize for the delay. I have reported this issue again with my manager. I will get back to you with an update as soon as possible.Thank you for your patience." they have still not refund. STAY AWAY.
UPDATE SEPT 24: STILL NO REFUND. Total Scam.

16 de abril de 2024
Avaliação não solicitada
logotipo da SASAIA

Resposta da SASAIA

Thank you for bringing your concerns to our attention, and we sincerely apologize for the inconvenience you have experienced. We understand the frustration caused by the delay in processing your refund. We assure you that this is not reflective of our usual standards of service.

Please reach out to us directly at info@sasaiaclo.com with your order number and any relevant details. We will prioritize your case and work to resolve it as quickly as possible. Your satisfaction is important to us, and we appreciate your patience and understanding as we address this issue.

Best regards,
The Sasaia Team

Avaliado com 1 de um total de 5 estrelas

Absolutely terrible customer service

Absolutely terrible customer service.

In my case, I ordered a pair of shoes and paid for them. A few days after, someone from customer service contacted me to tell me that the item I initially ordered was out of stock. I agree to order a similar item, but this time, they don’t provide me any information on the shipping. Almost a month has gone by and I don’t have any updates on whether I will even recieve my purchase. Sounds like they are scamming people.

1 de abril de 2024
Avaliação não solicitada
logotipo da SASAIA

Resposta da SASAIA

Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience you have faced. We understand how frustrating it is to not receive timely updates about your order.

We strive to provide excellent customer service and clear communication regarding shipping. Unfortunately, it appears we fell short in this instance. Sometimes, due to stock availability, delays can occur, but this does not reflect our commitment to our customers.

Please contact us directly at info@sasaiaclo.com with your order number so we can provide you with an update on your shipment and ensure your purchase is on its way. Your satisfaction is important to us, and we appreciate your patience and understanding as we resolve this matter.

Best regards,
The Sasaia Team

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