حاولت اعدل حجزي الذهاب بتقديمه للصباح بالرد ع يالتذكر المفتوحة من قبلكم والتي كانت لتعديل حجز العودة نظرا لاغاء الرحلة بدون تجاوب من التذكرة ولازالت مفتوح، حاولت التواصل بالهاتف وتم الصعيد ولم تستطع... Ver mais
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Veja o que dizem as avaliações
We purchased a 3-nights plane+hotel package. On our day of travel (about 4 or 5 hours prior the depature), we received a message stating that our first leg flight was canceled. The airline suggeste... Ver mais
A empresa respondeu
تجربة مميزة بكل معنى الكلمة. منذ اللحظة الأولى كان التعامل احترافيًا وواضحًا، مع حرص حقيقي على تقديم خدمة راقية تُشعرك بالثقة والاهتمام. سرعة الاستجابة، دقة التنفيذ، والالتزام بالتفاصيل تعكس مستوى عال... Ver mais
A empresa respondeu
It’s not easy to contact the agent for questions. The WhatsApp number is not working. The rooms details was not shown when i mad the booking but i knew it by its name. The transportation was not o... Ver mais
A empresa respondeu
3,1
Bom
93 avaliações
Pede aos clientes que avaliem
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Avoid this company at any Cost
Avoid this company at any Cost ! Scammers , the worst agency and the worst customer service the most rude people on earth ! they will take your money and never refund it back fake wesbite fake emails they will make sure to not keep any record for your to rembourse your money , they deducted 4,000 EUROS FROM my card and gave me wrong hotel and didnt want to exchange or refund and they asked me to pay again ! Zero Trust thieves Scammers Perfect Stay
9 de novembro de 2025
Resposta da Saudia Holidays
Hello Mrs Neji,
We have carefully taken your feedback into account, as mentioned during our email and phone exchanges. Please be assured that your satisfaction remains our priority.
We offer Umrah stays with hotels in Jeddah and in Mecca, located about an hour apart. The hotel from the chain you selected is located in Jeddah and is not offered in our catalogue in Mecca. This information was stated in your travel documents (hotel name indicating the city, flight details, and the private transfers arranged).
Following your request to change hotels, our team reviewed several solutions. However, the costs incurred with the originally booked establishment were non-refundable, which limited the options available. We also wish to clarify that no additional payment was requested from you: if you would like another hotel, we invited you to book one through your own means.
Regarding the technical aspects, we confirm that the validated booking corresponds to the selection made at the time of your order. The documents and terms and conditions of sale were sent to you when the reservation was made.
We reiterate our apologies for this disappointment,
Best regards,
Maxime
صعوبة التواصل كذلك لايوجد صلاحية نهائيا…
صعوبة التواصل كذلك لايوجد صلاحية نهائيا لمستقبل الاتصال ولم يتم استعادة المبلغ او المتابعة من قبلكم للتأكد من ارجاع المبلغ الينا
19 de novembro de 2025
Resposta da Saudia Holidays
مرحباً،
لقد اطلعنا على تعليقك ونشكرك على الوقت الذي قضيته في مشاركة ملاحظاتك.
كن مطمئناً أننا قمنا بإرسالها على الفور إلى القسم المعني.
من أجل شرح الموقف بالتفصيل والتحدث معك مباشرة بشأن ملفك، سنتصل بك هاتفياً.
نشكرك مرة أخرى على ثقتك، ونأمل أن نراك قريباً.
مع تحياتنا،
ماكسيم
Resposta da Saudia Holidays
Hello Rami,
Thank you so much for your positive review! We remain at your disposal for any requests, to best prepare your stay.
Sincerely,
Kaoutar
اقدر هذه العلامة وأفخر بها
لي عدد من التجارب معكم ويبدو لي أنكم تقدمون في كثير من الأوقات أكثر مما أتوقع
11 de novembro de 2025
Resposta da Saudia Holidays
شكرًا جزيلاً على هذا الثناء القيّم والشهادة الرائعة!
إنه لمن دواعي سرورنا أن نعلم أن تجاربكم المتعددة معنا قد فاقت توقعاتكم في كثير من الأحيان. هذا هو بالضبط هدفنا.
ثقتكم وتقديركم هما حافز قوي لنا للاستمرار في تقديم أعلى مستويات الجودة. نتطلع إلى خدمتك مرة أخرى في رحلاتكم القادمة.
مع خالص التحية، فريق
نَبِيل
تجربة سيئة كود الخصم لم يفعل الاتصال…
تجربة سيئة كود الخصم لم يفعل الاتصال بخدمة العملاء في اوقات العمل لا يتم الرد الموقع بطبء وفيه اشكالات
7 de novembro de 2025
Resposta da Saudia Holidays
مرحباً،
لقد اطلعنا على تعليقك ونشكرك على الوقت الذي قضيته في مشاركة ملاحظاتك.
كن مطمئناً أننا قمنا بإرسالها على الفور إلى القسم المعني.
من أجل شرح الموقف بالتفصيل والتحدث معك مباشرة بشأن ملفك، سنتصل بك هاتفياً.
نشكرك مرة أخرى على ثقتك، ونأمل أن نراك قريباً.
مع تحياتنا،
خدمة العملاء
No customer service, not reliable company
After 3 month of mails and trying to get in touch with customer service no miles charged for our round trip! A lot of miles list and this company is fooling my family with AI answers!
Worse company , not reliable! Choose any other that can grant your points/miles for the money spent!
25 de agosto de 2025
Avaliação não solicitada
Resposta da Saudia Holidays
Hello Julia,
My name is Maxime and I am in charge of following up on your booking.
I have reviewed the various elements you provided with the utmost attention.
We are sincerely sorry about the situation.
In order to study your request and provide you with a personalized response, we have sent you a message to collect the information needed to identify your file.
Awaiting your reply,
I remain at your disposal for any further information and wish you an excellent day.
Kind regards,
Maxime
اذا لديك نية للسفر لا بد من زيارة الموقع ولن تندم
سهولة استخدام الموقع
الاسعار جيدة وجذابة
ملاحظة بسيطة ياليت يتم اتاحة حجز اكثر من فندق او اكثر من مدينه خلال فترة السفر
20 de setembro de 2025
Resposta da Saudia Holidays
،مرحباً علي
!شكراً جزيلاً على تقييمك الإيجابي
ملاحظاتك تشجعنا على الحفاظ على معايير الجودة لدينا. لقد شاركنا ملاحظاتك مع فريقنا لتحسين خدمة العملاء. نقدّر ملاحظاتك البناءة ونأمل أن نرافقك في رحلاتك القادمة
نتمنى لك يوماً سعيداً
مع خالص التحيات
كوثر
Resposta da Saudia Holidays
Hello Mister Khan,
We have taken note of your comment and would like to thank you for taking the time to share your feedback.
In order to discuss your case directly, we will be contacting you by phone.
Thank you again for your trust, and we look forward to speaking with you soon.
Best regards,
Monique
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