Found my new favorite scent, Tobacco Vanilla! It was the first oil I tried from scentihome and I’m so glad I stepped into the site. After my order I received a text letting me know when my it would b... Ver mais
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Veja o que dizem as avaliações
Terrific scent selection, these reed diffusers are perfect for my home. One keeps smaller spaces nicely scented. In bigger rooms, I like to use two and I'll put one up high so you catch it coming in... Ver mais
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I was a little underwhelmed with the space the fragrance reaches but I also purposely purchased the smaller diffuser just to test it. It doesn’t cover much area past my entry. However, the scent is ma... Ver mais
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Haven’t received any of my orders tired of waiting I want a full refund back to my credit card thank you
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Premium fragrance solutions to refresh, uplift, and transform spaces.
Informações de contato
4,2
Muito Bom
35 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Haven’t received any of my orders tired…
Haven’t received any of my orders tired of waiting I want a full refund back to my credit card thank you
7 de abril de 2026
Resposta de Scentihome
Hi Debbie Smith
We’re truly sorry to hear that you haven’t received your order and completely understand how frustrating this must be.
We’ve tried reaching out to you via email and phone, but haven’t received a response yet. We would really appreciate it if you could get back to us so we can assist you further.
After reviewing your order, we found that your shipping address is in Alaska (AK), which can sometimes result in longer delivery times than expected. This is a rare situation, and we sincerely apologize for the delay.
Please rest assured that we are committed to resolving this issue for you. We are currently working with USPS to expedite your shipment.
We truly value your support and hope to hear from you soon so we can make this right.
Fast service and quality product
Fast service and quality product. Everyone notices how my house smells...in a good way!
29 de março de 2026
Resposta de Scentihome
We really appreciate your feedback. So glad you’re enjoying the product and our service!
It means so much to us that your home is getting noticed for its amazing scent that’s the best compliment we could ask for. Thank you for your support!
Customer service is excellent
Customer service is excellent. I shop for the best price fragrance among the various companies and it’s usually here. Very similar scents and they work in any diffuser.
4 de abril de 2026
Avaliação não solicitada
Resposta de Scentihome
Thank you so much for your kind words! We're thrilled to hear that you’re happy with our customer service and that you find great value in our fragrances. It means a lot to us that you continue to choose us, and we’re glad our scents work well with your diffuser. We truly appreciate your support and look forward to serving you again!
The delivery time was very fast
The delivery time was very fast, the customer service was always very friendly and the fragrances smell very good
27 de março de 2026
Resposta de Scentihome
Thank you so much for your kind words! We're really happy to hear that you were satisfied with the fast delivery, our friendly customer service, and especially the fragrances. Your support means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again soon!
I have a large open floor plan and this…
I have a large open floor plan and this product has worked very well. I just made my second order and intend to continue ordering with this company in the future.
2 de abril de 2026
Avaliação não solicitada
Resposta de Scentihome
Thank you so much for your support! We're thrilled to hear that the product works well in your large open space. It truly means a lot to us that you’ve placed a second order and plan to continue with us. We really appreciate your trust and look forward to serving you again!
The absolute best!!!
Not only are the products top notch, the customer service is the best! Very personal & helpful, whatever you are looking for - they have it all!
26 de março de 2026
Resposta de Scentihome
Thank you so much for your amazing review! We’re thrilled to hear that you’re enjoying both our products and customer service 🤍
Providing a personal and helpful experience is something we truly care about, so your kind words mean a lot to our team.
We’re so happy to have you with us and look forward to helping you find even more scents you’ll love!
Terrific scent selection!
Terrific scent selection, these reed diffusers are perfect for my home. One keeps smaller spaces nicely scented. In bigger rooms, I like to use two and I'll put one up high so you catch it coming in the room and one lower for when seated. Love, love love their products and customer service is awesome with quick responses from a real person!!!
16 de março de 2026
Avaliação não solicitada
Resposta de Scentihome
Thank you so much for your kind words! We’re so happy to hear you’re loving our reed diffusers and that they work beautifully in your space. We truly appreciate your support and are always here for you!
Found my new favorite scent
Found my new favorite scent, Tobacco Vanilla!
It was the first oil I tried from scentihome and I’m so glad I stepped into the site. After my order I received a text letting me know when my it would be arriving and later asking if I was enjoying the scent and if I had any questions to just ask. This was a step above any other company I’ve purchased from and I really appreciated the kindness.
17 de março de 2026
Avaliação não solicitada
Resposta de Scentihome
Thank you so much for your kind words! We’re absolutely thrilled to hear that Tobacco Vanilla has become your new favorite scent.
It truly means a lot to us that you had a great experience from start to finish. We always aim to keep our customers informed and supported every step of the way, so your feedback really encourages our team.
We appreciate your support and are so happy to have you as part of the Scentihome family. If you ever need anything or want to try new scents, we’re always here for you!
It took a long time to receive the…
It took a long time to receive the scent-2 weeks. The diffuser doesn’t cover much , so I will be moving it to a smaller room. The scent smells good.
21 de março de 2026
Avaliação não solicitada
Resposta de Scentihome
Hi Della Guidry,
Thank you so much for taking the time to share your feedback, we really appreciate it! 😊
We just wanted to kindly clarify that, according to our tracking, your order was delivered within 4 days. It’s possible there may have been a small misunderstanding regarding the delivery time.
We’re so glad to hear that you’re enjoying the scent, and we truly appreciate your feedback on the coverage. For the best experience, using it in a smaller space, as you mentioned, is a great choice.
If there’s anything else we can assist you with, please feel free to reach out anytime!
I purchased a new scent
I purchased a new scent, and I was not impressed at the low scent level. Joy happened to contact me to see if I liked it. I explained that it was a weak scent. She suggested that we try Cabana. She even sent me a small bottle to try for free. Joy’s level of Customer Service is amazing.
13 de março de 2026
Avaliação não solicitada
Resposta de Scentihome
Hi Keith, thank you so much for your honest feedback. We truly appreciate you taking the time to share your experience.
We’re sorry to hear that the original scent didn’t meet your expectations, but we’re really glad we could help you find a better match with Cabana. Your satisfaction means a lot to us, and we’re always here to make things right.
Thank you again for your kind words about our customer service. It truly motivates our team to keep improving!
Building great scents!
I was a little underwhelmed with the space the fragrance reaches but I also purposely purchased the smaller diffuser just to test it. It doesn’t cover much area past my entry. However, the scent is magnificent! The customer service is impressive. Joy texts me to ensure I received my order or to order refills. I love the attention to the customer. Keep building this company and you’ll be able to compete with the best!!!
28 de fevereiro de 2026
Avaliação não solicitada
Resposta de Scentihome
Thank you so much for your thoughtful review and kind words! We're really glad to hear that you love the scent and that your experience with our customer service has been a positive one. It truly means a lot to us.
You're absolutely right that the smaller diffuser is designed for more compact spaces like small rooms, so it may not cover a larger area. If you ever need help choosing a diffuser that better fits a bigger space, we’d be more than happy to help.
Thank you again for your support and encouragement.
Perfect
It arrived perfectly and I’m excited to use it.
24 de fevereiro de 2026
Avaliação não solicitada
Resposta de Scentihome
Thank you so much for your kind words! 💛
We’re absolutely thrilled to hear that your order arrived perfectly and that you’re excited to use it. That truly means a lot to us. We hope it brings a beautiful atmosphere to your space.
Customer Service - Positive Customer Experience
I ordered two 500 ml bottles of the Dream On” oil. Unfortunately I only received one bottle. When I contacted them, they quickly responded and realized they were out of the 500 ml. So they shipped me 3 X 200 ml to make up for the missing bottle.
Great customer service.
12 de fevereiro de 2026
Avaliação não solicitada
Resposta de Scentihome
Thank you so much for your thoughtful review! We’re really glad we could quickly resolve the issue. Your satisfaction means a lot to us, and we truly appreciate your kind words and support.
I ordered Cabana
I ordered Cabana, it’s my favorite scent. It. lasts a long time. Not too over powering.
30 de janeiro de 2026
Resposta de Scentihome
Thank you so much for your lovely review! We’re so happy to hear that Cabana is your favorite scent and that you’re enjoying its long-lasting aroma without it being overpowering. We truly appreciate your support!
Resposta de Scentihome
Thank you for your kind review! We truly appreciate your support and are glad you had a good experience with our customer service.
Your imitating someone else
20 de janeiro de 2026
Resposta de Scentihome
Hi Chad,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you feel this way. Our brand and products are developed independently, and while some scent inspirations may come from popular fragrance profiles, we do not intend to imitate or misrepresent any other brand.
We’d really appreciate it if you could share more details about your concern by contacting us directly, so we can better understand your experience and address it properly.
Great product with a lot of great…
Great product with a lot of great scents to chose from. Customer Service is the best.
20 de janeiro de 2026
Resposta de Scentihome
Thank you so much for your kind words! We’re so happy you’re enjoying the variety of scents, and it truly means a lot to hear such great feedback about our customer service. We look forward to serving you again soon
Great way to make my house smell…
Great way to make my house smell amazing!!!!! So many fragrances to chose from. Customer Service is AMAZING and very helpful.
23 de janeiro de 2026
Avaliação não solicitada
Resposta de Scentihome
Thank you so much for your kind words! 🌟
We’re thrilled to hear that you’re enjoying the fragrances and that they’ve made your home smell amazing. Our customer service team truly appreciates your feedback, it means a lot to us. We look forward to serving you again!
The defuser is a little louder than…
The defuser is a little louder than others but easy to use and works well
1 de janeiro de 2026
Resposta de Scentihome
Thank you for sharing your honest feedback. We appreciate you pointing out that the diffuser is a bit louder compared to others, and we’re glad to hear that it’s easy to use and performs well overall. Your feedback helps us continue improving our products.
Customer service was great about my…
Customer service was great about my order and worked to resolve my issue.
19 de dezembro de 2025
Avaliação não solicitada
Resposta de Scentihome
Thank you so much for your kind words! We’re really happy to hear that our customer service was able to assist you and help resolve your issue. Your feedback truly means a lot to us and motivates our team to keep improving every day.
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